Barchester Oaklands Care Home

All the staff are so caring and helpful, they have looked after my mum excellently. Everybody has made us so welcome, it's like one big family. My mum's care has been the best. Every single need she has wanted they have fulfilled and cannot thank them enough.

Since my dad became a resident at Barchester Oaklands in 2021, our experience has been very positive. The staff members are not just professional but also exceptionally friendly, creating a warm and inviting atmosphere every time I visit. They welcome my input greatly, always encouraging me to share my thoughts and opinions to tailor my dad's care to his needs and personality. I have been particularly impressed with how the unit manager's proactively seek feedback. They regularly check in to ensure I'm satisfied and address any concerns I might have. This level of attentiveness is a real strength. What also stands out if the varied range of activities on offer. The activity coordinators are full of energy and enthusiasm, always eager to listen to new ideas and bring them to life. Their commitment to caring to individual interests and needs is truly commendable. Overall, our experience at Oaklands has been hugely positive and I'm deeply grateful for the wonderful care and attention my dad receives.

All of Mum's great care and support were provided. Very friendly and professional staff and really good facilities.

My wife is very well cared for by all members of staff who are involved in her care. The home manager and her deputy, the admin staff, the housekeeping team and the maintenance team are all personally engaged with us. The activities team are frankly amazing - a big asset to the community they look after. Her nurses and carers are all friendly, professional and "on the ball", I am confident that she is well cared for at Barchester Oaklands Care Home in a clean and comfortable environment. Overall, l leave after my visits content that my wife is left in very safe and caring hands.

100% above and beyond care and love.

I have spoken with the manager on several occasions, while in other care homes, this has not happened at all!

My father spent his last few months at Oaklands and every single member of the staff has been wonderful. We have nothing but praise for the treatment my father and the family have been given.

My father is extremely well looked after. The home is clean and warm and also very welcoming. All staff are amazing and a credit to the profession.

This is our second care home for my mother and I wish we had found this care home straight away. All the staff from the carers, receptionists, nurses, cooks, cleaners to utility staff are so professional and thoughtful. They all respect the fact this is my mother's home. Their holistic care takes into consideration all of my mother's needs, which vary from day to day but also that of her family. Oaklands is bright, airy and friendly. I feel safe that mum is in kind hands which is a huge relief for all her family.

My mum has been at Oaklands for a year now. We are very grateful for all that the home has done and continues to do for her. She is professionally cared for and professionally loved. Ultimately, she is safe, and she is happy. Staff are wonderful - with us her relatives, as well as with Mum. We are so fortunate with Oaklands.

I was overseas and my mind was put at ease when my aunt would tell me the staff were so empathetic and thoughtful and caring to my mother. I was comforted immensely knowing she was being properly cared for.

Just a few lines to express my thanks and gratitude for the love and care shown to my mother during her stay with you. Mum came to you in November and was made to feel welcome and at home by the staff. Your staff were caring, attentive and compassionate which contributed to mums final months being both comfortable and peaceful, which was a great comfort to myself and the family. I would especially like to thank the nurse who was like a son to mum, showing her love and respect. I also appreciate him and his wife attending mum's funeral to pay their last respects. Thank you all.

The staff at Oaklands here are very helpful and supportive in arranging respite care for mum at quite short notice and the process was thankfully simple. Mum benefited from the activity programme and the company of other residents while at Oaklands and particularly enjoyed being pampered by having her hair and nails done in the salon. Staff did seem rather overstretched, however, and busy on two occasions when we visited we had to wait 10 minutes before we were let into the main entrance. Overall, mum enjoyed her stay and the three weeks were a lifeline for us.

I feel very reassured that she is being so well looked after.

This is a five-star(plus) care home.

Thank you to everyone at Oaklands.

I cannot praise the nurses, carers and kitchen staff enough. My mother-in-law was part of a big very happy family and the quality of her care was second to not. Thank you all for all that you did for her and for how well she was cared for, despite the Covid-19 restrictions.

I am very happy with the care and support mum receives in her home. Things have been very difficult lately with not being able to visit due to Coronavirus but staff have kept us updated via phone/video calls. I was especially pleased with the way everyone helped mum celebrate her birthday recently, video calling and sending photo's so that we could feel part of the celebration. Thank you all.

From what I have seen the thing that stands out in Oaklands is the commitment of the staff to really try hard to maintain the high standards of care they provide. The staff always seem to be trying hard to meet the differing needs of individual people by orgnaising a range of activities as well as providing the core care.

When times are normal I gather there are various activities arranged for the residents but I do not have any information about this.