Barchester Oaklands Care Home

Bottisham, Cambridge CB25 9BX
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9.8 65 Reviews
  • Barchester Oaklands Care Home, Cambridge
Barchester Oaklands Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1595

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

These prices are only a guideline, please contact Barchester Oaklands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Oana Lupu (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 30+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (55)

Visiting

  • There are currently no restrictions on visiting at this time.

Parking

  • Parking available on site.

Barchester Oaklands Care Home Reviews (65)

9.8

Barchester Oaklands Care Home has a Review Score of 9.8 (9.772) out of 10, based on 21 reviews in the last 2 years.
Over all time Barchester Oaklands Care Home has 65 reviews.

Overall Experience
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Date Published
  • 65
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Reviewer Connection to Barchester Oaklands Care Home
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Total of 65, showing 41-60
Review from C P (Wife of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that is being given is at a very high standard. The staff are caring and respect the resident and families. Keep you informed day and night.
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Review from Marion T (Sister of Resident) published on 28 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother lived in Willow Lane for the last 5 months of his life. It was an amazing place. Lovely surroundings, very clean and well maintained, but what sets it apart is the fabulous Oaklands team.
He received the very best care, nurses and carers were endlessly creative in finding different ways
in helping him through difficult times. Receptionists, activity staff, catering staff, housekeepers were always warm and friendly and would go to great lengths to try and help him do everything he wanted.
They also looked after us and supported us through an incredibly tough period. We miss them all too.
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Review from David S (Son of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oaklands provides excellent care and security with compassion for the residents.
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Review from John D (Husband of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is very comfortable and safe in the home. The staff are consistently professional, considerate and kind to my wife and I. The most important factor is the continuity of nurses and carers with a low staff turnover and only infrequent use of agencies.
The catering standards are high and reflective
of good home cooking.
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Review from Debbie B (Daughter of Resident) published on 19 March 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
My father came into Elm Unit in December 2015. The home is lovely and clean and the carers are amazing. They are so friendly and looked after my father so well. They became like family to us and we can't praise and thank them enough.
The problem is with the management. We decided to move my father
to a home nearer to us as it used to take 45/50 mins to get to him. As soon as we gave notice they became distant and told the carers we weren't happy with their care which is totally wrong. On the day my father left, no one from the management came out to say goodbye and we haven't heard from them since to see if he has settled. They were more concerned about making the home look nice, decorating all the time instead of looking after their staff, as there were often not many carers around as they were often short staffed.
The new home my father went to was amazing, unfortunately, my father passed away 4 weeks ago and management at the new home couldn't have been more caring.
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Review from Valencene B (Sister of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from when my relative entered Oaklands, staff at all levels have been friendly, courteous and most helpful to my brother and our family. Nothing was too much trouble, any of my concerns about my brother were dealt with promptly, professionally, be received excellent care.
Reply from Geanina Tinca, General Manager at Barchester Oaklands Care Home

Thank you so much for such warm and lovely words about our home.

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Review from Susanne (Daughter of Resident) published on 19 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been at Oaklands since the end of January, we are very happy with the care she receives. The carers are kind and loving. The room Mum has is light and airy, we have placed Mum's picture and some of her ornaments around, so it contains familiar things. Because of her Dementia Mum has not always
been easy to manage, which I believe is often an issue with this illness, but the staff have always been kind and considerate, even in the mist of challenging behaviour, they keep us informed of what is going on, and have worked closely with the local GP etc. to help find solutions and the best way of dealing with Mum.
I am very happy that we were able to get Mum into Oaklands, nobody wants to have to have a loved one in a care home, but Oaklands has made all the difficulties and, especially the settling in process, as easy as possible, they have been of support to me, as well as my Mum. I would happily recommend this home to anyone.
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Review from Sally D (Friend of Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your care home is exceptional not only are your staff superb but it is so lovely and clean everywhere.
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Review from Angela H (Daughter of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience here has been very good. We have been kept up to date on everything to do with mum. She has been treated with so much care.
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Review from Susan H (Niece of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oaklands offers a good safe environment and residents are well looked after.
Staff are very helpful and keep us updated.
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Review from Janice L (Daughter of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reception is welcoming. Whole home is clean, well furnished and care for. The bedroom is a good size as is the ensuite. The lounge area is comfortable. My mum always sits on the settee which is a bit isolated but that is her choice. Staff are pleasant and welcoming. Meals look good and varied. My mum
is a new resident so we are still in the learning stage.
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Review from Stephanie W (Daughter of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management were very helpful when I required urgent respite care for my mother. Mother settled quickly and thoroughly enjoyed the activities. Mum received excellent nursing care and I had no worries or concerns about her care and felt the staff took a holistic approach to meet her needs.
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Review from Amy E (Daughter of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amongst the sadness of losing my dear dad was a sadness, knowing we would no longer be going into the fabulous Maple Unit. Where for the last 3-4 years, we had all been supported and cared for by the staff.
It wasn't all plain sailing, but since the change in management to the current manager the issues
or concerns we had were dealt with quickly, professionally and with sensitivity and care. My family is so grateful to all the staff at Oaklands and they will always hold a special place in our hearts. Thank you so much for caring for our dad and making such a difficult time in our lives more bearable and giving us some truly lovely memories to hold on to. Thank you! x
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Review from J J (Daughter of Resident) published on 16 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father lived the last few weeks of his life in the home. The staff are dedicated, sympathetic and they did everything they could to help Dad with his last needs and wishes. When they could have sent him back to hospital, they preferred to keep him at the home. They helped both him and me a great
deal. The manager knows the residents and their families well and the office is efficient. The only issue for us was the laundry 'eating' clothing, but this seemed to improve.
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Review from Gill R (Friend of Resident) published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first visited Oaklands I couldn't believe how perfect it would be for my close friend. As the months have gone by and watching how wonderful the staff are with both residents and family just proves the initial feelings were correct and that Oaklands even exceeded the first impressions. The wards
are always clean and tidy. The staff are brilliant. The carers are amazing, always coming up with suggestions to make my friend's life more comfortable. This communication is utmost as we like to know what is needed and what is happening when we are not there. We could not be happier with the care and attention that is given every single day.
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Review from J C (Daughter of Resident) published on 11 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the care home to be a clean, pleasant place with very supportive, helpful and caring staff. My father suffered with a severe form of Alzheimers which made caring for him very difficult, however, the carers always treated him with dignity whenever possible. I would highly recommend this care
home, Maple Unit in particular.
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Review from P A (Daughter-in-law of Resident) published on 8 November 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mother-in-Law disturbed, restless and acting very oddly - moved to new care home - not a single problem. Clothes ruined! Lost 50% of clothes, 100% underwear, teeth and hearing aids. Room constantly smelled of urine. Communication poor. Terrible value for money. Moved to Norfolk for £500 a week less
and care 1000% better. Nothing has been lost, she is happy, content, easy. Would never recommend this care home to anyone.
Reply from Tom Holloway, Senior Digital Marketing Executive at Barchester Oaklands Care Home

Thank you for your review, however I understand your review relates to May 2016, as this is when your mother in law was moved. We are sorry to hear that you were not satisfied with the care, as we understood from the family, through discussions and the notice letter that you were indeed very happy. We also understand that this issue with the laundry, was brought to our attention, and addressed and resolved to the satisfaction of all parties. If this has been misunderstood, please do not hesitate to get in touch with us directly.

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Review from Janis C (Daughter-in-law of Resident) published on 6 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is spacious, open and clean and modern. The facilities are good. Rooms are large with everything necessary provided. Care is obviously variable because of a large number of staff required and the turnaround of staff, although the stability of staff seems to have settled recently. The effort
was made with activities although I thought these were sometimes condescending - not something I would want when I am older. People's individual taste are not considered. The only negative point I would make is the loss of personal possessions e.g. a wheelchair! glasses and occasionally clothes swapped for others. Care from some of the staff is exceptional.
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Review from Jacqueline C (Daughter of Resident) published on 23 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father passed away on 22/8/16 having spent 2 years and 7 months in the home. During this time my father was happy and comfortable as could be expected. The staff were caring and attentive but often under extreme pressure due to the lack of numbers and management changes.


As a frequent visitor

to the home, I always felt welcome and knew that my father was secure and well looked after by all the staff in the unit. It was obvious that the majority of the carers performed from their heart.
My husband and brother endorse the comments made.
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Review from Beatrice J (Wife of Resident) published on 15 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have found a better home for my husband of forty years any where. The staff and management are wonderful, and the home is excellent.
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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Barchester Oaklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.772 for Barchester Oaklands Care Home is calculated as follows: ( (192 Excellents x 5) + (52 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 246 Ratings = 4.772
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Oaklands Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (7)

Oana

Oana Lupu

Job Title: General Manager Joined: 2015

Welcome to the Oaklands Care Home website; My name is Oana Lupu and I am currently General Manager. I hope you find everything you're looking for!


I have been a General Registered Nurse for over 10 years and joined Barchester Healthcare as a unit manager at Hilton Park Care Home in 2015. Since joining Barchester, I have worked my way up to home clinical lead, Deputy manager and in May 2022 I was offered and accepted the position of Acting General Manager for Oaklands Care Home.


During my time with Barchester, I have always worked closely with Oaklands Care Home and was delighted to be given the opportunity to work alongside a group of dedicated staff who with their wealth of knowledge and commitment give Oaklands the unique warm family atmosphere they are so well known for.


I am passionate about working with the elderly and those living with dementia and am focused on providing the best possible care for them. I strongly believe that there is always something we can do to improve the quality of life for our residents.

Cristina

Cristina Monville

Job Title: Deputy Manager Joined: 2004

Cristina's main role is to continue to strive and deliver the high standards of care at Oaklands. Her role is diverse and includes supporting and empowering all the staff, nurses and care assistants that work at Oaklands Care Home.

Gabriela-Sorina

Gabriela-Sorina Rusu

Job Title: Home Clinical Lead Joined: 2017

Hi, my name is Gabriela but everyone knows me as Gabby. I qualified as a Registered Nurse in Romania, but over the past 8 years have worked in the United Kingdom for over 8 years, 6 of which have been in a dementia community. I joined Barchester in 2017 as a nurse and was promoted to Unit Manager and then home clinical lead in 2019. I work with great patience and empathy ensuring the best quality of care is given throughout our home.

Jurgita

Jurgita Deltuviene

Job Title: Unit Manager Joined: 2013

I have been working as a nurse for over 20 years. I have experience in ICU, mental health and elderly care. I am currently working in Willow Drive, which is a unit for younger physically disabled residents. I love my job and my brilliant team.

Jane

Jane Kennedy

Job Title: Administrator Joined: 2009

Jane joined Oaklands as a receptionist in 2009. She began taking on Administrative roles within the Company and now holds the post of Administrator, leading a team of Administrative Assistants.

Rebecca

Rebecca Hardy

Job Title: Head of Housekeeping Joined: 2022

Rebecca joined the company in August 2022. With her attention to detail and commitment to her job, it was evident from the start that she had a promising career ahead of her. In August 2023 she was promoted to head of the housekeeping team in Oaklands Care Home. Although she's young, she has strong leadership skills and has managed to build up a solid team who have tremendous pride in their work.

Peter

Peter Rayment

Job Title: Head of Maintenance Joined: 2022

Peter joined Oaklands in May 2022 and is striving to deliver the right first-time impression for all the residents, their families and their friends by giving them the home and garden they deserve; one where they can feel relaxed and at home.

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