Temple Grove, Uckfield, East Sussex
Temple Grove, Uckfield, East Sussex
Temple Grove, Uckfield, East Sussex

Temple Grove is a care home for up to 64 older people. Those living at Temple Grove are provided with personalised care plans tailored to individual needs, taking into account their history, likes and dislikes. Independence and choice are strongly encouraged and promoted throughout all aspects of life at the home.

Long-term, short-term, respite and convalescent care are all available at Temple Grove. The home can also cater for those with complex care needs.

The en-suite bedrooms are fully furnished and include a desk, wardrobe, flat screen televisions and WiFi. Residents are welcome to take along personal belongings and furnishings to make their rooms more comfortable and familiar. Bedrooms on the ground floor offer direct access into the gardens while those on the first floor feature picture windows, offering great views of the gardens.

Each floor has its own dining room and lounge and there are various additional facilities such as a film and TV room, a shop, a hair salon and family rooms.

Owner: Medici Healthcare

Person in charge: Alison Barnes (General Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Temple Grove: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Temple Grove has a Review Score of 9.9 (9.861)

The Review Score of 9.9 (maximum of 10) for Temple Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Temple Grove in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.861 for Temple Grove is calculated as follows: ( (176 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 202 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Temple Grove is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 17 Reviews ÷ 12.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Temple Grove?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Temple Grove

  • Daughter of Resident/Service User
    6
  • Brother of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

I have nothing but praise for the staff at this home. My husband goes in regularly for respite and is always cared for so well. They also find time for me, a hug or a little chat makes a huge difference. They have made such a difference to our lives and have enabled me to cope better at home by giving such good respite care to my husband and a break for me.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

When you envisage a care home, it can bring a horrible memory. Temple Grove has changed my opinion as it is a wonderful place. The staff are amazing, they really care about their residents. I had a long journey and they made sure that I was Ok, got us drinks and somewhere I could rest as we stayed overnight. My cousin was treated with dignity and cared for from the staff's hearts. Wonderful people who are professional and caring. Thank you.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot tell you enough how wonderful the staff here are.
It is a big decision to choose a care home for a loved one and we spent so long visiting homes before choosing this one. The staff are all so lovely and you can see that they all genuinely care about their resident's well-being. They have gone above and beyond to look after my dad and also all of us.
Nothing is ever too much trouble and we are always made to feel 100% welcome. Truly a home from home.
Thank you from the bottom of my heart for all you have done for dad and all of us.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This an excellent care home, set in the countryside, in a beautiful part of the world.
As soon as you enter the building you are struck by the friendly atmosphere and welcomed by the staff.
Standards are high across the board from the support you get to the cleanliness and treatment given.
The staff work as one big team and management is very hands on and always ready to talk to if need be.
After a short time, you come to realise it's like one big warm family, just what a home should be.
Highly recommend it.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Amazing...The staff are absolutely fantastic. The care they gave my brother was above and beyond. They were constantly checking to see if he needed anything and if he was comfortable. My brother needed extensive care and the staff at Temple Grove were more than capable of dealing with all his needs. He was comfortable and so were we as a family. The most beautiful home from home.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Three years ago my sister moved from a nearby, more expensive 'deluxe' home, to Temple Grove.
Initially we were worried that things would not be as comfortable and care not as good.
We were so wrong.
Perhaps not quite as luxurious surroundings inside, or such fine food, but far more carers, call bells answered immediately - always - nothing ever too much trouble, everything done with a smile.
I cannot fault the care, the way we are all greeted when visiting and the kindliness of the staff.
Lovely gardens, good, wholesome food and likes and dislikes always taken into consideration.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Emergency palliative care. The care home has been amazing. Nothing has been too much trouble. They have been considerate, caring and respectful of my step-father. They have supported our family throughout. The nursing staff are kind, professional and always take the time to discuss care needs and changes in my step-father's condition. Each decision has been a joint decision between my step-father's wishes, medical/clinical need and the family's concerns. The surroundings are beautiful and homely. A perfect balance between clinical need and home.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has Parkinson's Disease and needed nursing care so moved to Temple Grove January 2016. She has a room on the ground floor, with a private wet room and french windows out onto a patio. The home is surrounded by gardens and woodland so she has a lovely view.
Her room is clean and comfortable and she has many of her own pieces of furniture, pictures etc.
Mum was, of course, apprehensive about moving to a care home but she settled in very quickly and this was helped by the staff who are kind and caring. The nursing staff ensure that she always takes her various medications on time and the carers check on her regularly, often stopping for a chat or bringing her a hot drink.
Mum can stay in her room if she wishes or can join in the regular activities in the communal dinning room. She can also choose whether to join her friends for lunch in the dinning room or she can have it served in her room.
In summary, I know that my mum is safe and happy and is receiving the best care.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I live 300 miles away from a family friend who has been a resident at the home since January 2017.
As I was coming to support her 'end of life', Temple Grove did all they could to make the four days I was there as easy as possible.
I had plenty of time to see the staff at work, and I can truly say that I was impressed by the friendly staff, the hard work and dedication of staff and the willingness to accommodate both my needs and their residents' needs. I only have one regret, and that is that we weren't able to get my friend to agree to go there earlier. She would have both enjoyed and benefited from it.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ever since my brother moved to Temple Grove care home in 2015. I have visited him there and found all staff I have come into contact with have been very friendly and helpful. My brother always seems very happy there and gets on with all the staff. He tells me the food is good and should there be something on the menu he does not like there is always something else provided.

From time to time I am told residents meet the chef and put forward suggestions for meals. A weekly notice of activities is given to the residents. The place always looks nice and clean. I cannot comment on value for money as I do not know what my brother pays.

How likely would you be to recommend Temple Grove? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

If you are looking for a care home for a loved one, where you don't have to worry if they are being cared for properly, if they are stimulated through daily activities and entertainment, where they receive delicious home cooked food and are ALWAYS treated with care and dignity - then this is the home you are looking for!! If I needed to go in a home, I would want to be in this one, with wonderful caring staff looking after me! You will not find a happier better run home.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved into Temple Grove in August last year, my mother was previously in another home care home closer to my home - Big mistake! My sisters and I looked at a lot of local homes and Temple Grove shines brighter than any due to its bright, clean, airy rooms and cheery, compassionate carers. I spent a lot of time visiting at this home and never once was I disappointed with the care my mother received. The manager and staff here could teach the other homes a thing or two!

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandmother spent the last 4/5 months of her life at "Temple Grove". She could not have been better cared for, the staff showed exemplary care and compassion to my grandmother, her every whim was catered to! The manager is hands on and always available to chat or just listen and reassure you. The home is bright, spotlessly clean and I can honestly say ALL the staff are happy, smiling and always ready to help you.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Have found the overall service, care and consideration towards my mother to be second to none.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On entering the home, there is a peaceful atmosphere, not a whiff of urine. No panic, no loud noises, calm.
The first member of staff you meet could be a cleaner at the entrance, has a smile and acknowledgement of you.
Everything that we have asked for has been seen to, any queries regarding personal needs met fully.
Very welcoming to share in meal times - coffee etc.
Meetings planned around us, every bit of information given, reasons why and up to date with legislation.
Couldn't wish fo better place, a "home from home".

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife went into Temple Grove initially for respite as I needed an operation and couldn't take care of her throughout my recuperation. She has Alzheimer's and was often anxious and agitated while at home but as soon as she went into Temple Grove my wife settled and became a lot calmer. All of the staff are very gentle and kind and I feel it has a positive effect on my wife. It was a hard decision to make for her to be a resident but the home's caregivers have given peace of mind.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very pleased with the standard of care my mother is receiving at Temple Grove. The staff on Victoria wing are very helpful and caring.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

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Care Home Idol 2016

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