Temple Grove, Uckfield, East Sussex
Temple Grove, Uckfield, East Sussex
Temple Grove, Uckfield, East Sussex

Temple Grove is a care home for up to 64 people. Those living at Temple Grove are provided with personalised care plans tailored to individual needs, taking into account their history, likes and dislikes. Independence and choice are strongly encouraged and promoted throughout all aspects of life at the home.

Long-term, short-term, respite and convalescent care are all available at Temple Grove. The home can also cater for those with complex care needs.

The en-suite bedrooms are fully furnished and include a desk, wardrobe, flat screen televisions and WiFi. Residents are welcome to take along personal belongings and furnishings to make their rooms more comfortable and familiar. Bedrooms on the ground floor offer direct access into the gardens while those on the first floor feature picture windows, offering great views of the gardens.

Each floor has its own dining room and lounge and there are various additional facilities such as a film and TV room, a shop, a hair salon and family rooms.

Owner: Medici Healthcare

Person in charge: Alison Barnes (General Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Temple Grove: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Temple Grove has a Review Score of 9.9 (9.888)

The Review Score of 9.9 (maximum of 10) for Temple Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Temple Grove in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 34 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.888 for Temple Grove is calculated as follows: ( (358 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 401 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Temple Grove is based on 34 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 34 Reviews ÷ 12.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    33
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Temple Grove?

  • Extremely LIKELY
    33
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Temple Grove

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    4
  • Brother of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • more

My mum has been at Temple Grove for 3 and a half months and the care she receives is first rate. Everybody from management to the cleaners has mum's best interests at heart and not only just mum but they care for me and my sisters too. We are kept fully informed to mum's medical treatment with us being involved and having our say in her care. All the staff are very friendly and have time for us and if we have a worry, they have time to discuss it with us and help us work it out. We couldn't recommend Temple Grove highly enough.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am always amazed by the loving care demonstrated by you all when I visit my dear friend
Nothing is too much trouble, It is a bright and welcoming place with superb facilities.
The care received here is second to none, everybody is treated with warmth and compassion.
I only wish that my mum could have been taken care in her last years in such a wonderful home.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My nan has been a resident at temple grove now for nearly a year and has received outstanding care from day one.

When visiting, the staff make us feel very welcome and the accommodate everyone’s needs, I have two young boys, my nan's great grandson’s who love to play out in the garden and feel very much at home.

My nan couldn’t be in better hands and it’s very comforting to know she has the care she needs 24/7.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been a resident now for nearly a year and has settled in really well. She raves about the staff and the care that she receives on a daily basis. The meals provided are of good quality and the catering staff will go the extra mile to accommodate mums dietary needs. Overall the staff are kind, friendly and generous and will ask you when visiting if you would like any drinks. We have also had a Sunday roast when visiting and would recommend it. The atmosphere of the home is calm and friendly and you can sleep at night knowing that Mum is in safe caring hands.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was wonderfully looked after by compassionate staff in the last few months of her life. Every care was taken to provide medical support for her deteriorating condition to keep her as comfortable as possible. She was fussy about her food and every attempt was made to find something she would like to eat. She was not able to take part in activities but someone always made time to talk to her and to listen to her. There were many kind little touches where staff went out of their way to support her. We were kept informed of her ups and downs. Our welfare was also considered and we were made to feel welcome at any time. Her en-suite room was a good size with basic furniture and she was able to bring in her own possessions. The home is surrounded by well-kept gardens and the ground floor rooms have an external door and a view of the bird feeders and local wildlife. I can highly recommend both the home and the staff.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A warm, welcoming atmosphere greet you in an exceptional home, full of compassion and kindness combined with dignity both for the resident and his or her relatives. The management is always open to comment and keen to achieve ever high standards.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Exceptionally pleased with the overall standard of the staff and management. For the compassion, they show towards my mother the overall standard of the home is just excellent.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Father came for respite care over Christmas but has settled so well and is very happy.
We have decided it is much safer and happier for him to stay permanently.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff, administration and management are all committed to a high level of service. Care staff on wards certainly pull together and work as a team which is pleasing to see. Activities and socialisation are very good and relatives freedom of movement. Location and setting excellent. As a regular visitor, you are welcome and relaxed. Would thoroughly recommend.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother was diagnosed with terminal cancer in October and we were told she had weeks to live. Mum stayed at home for as long as she could and then deteriorated overnight, and the staff at Temple Grove worked with us to move Mum into the home quickly and the whole process was smooth.
The care given to her was exemplary. She never had support before but she said the carer was so kind and compassionate and didn't make her feel like a burden. We could stay with her for as long as possible, we were part of the Temple Grove family even though it was such a short time.
Mum was pain-free, she was made to feel so special to her very last breath, she was not on her own when she passed.
The compassion and kindness rippled through the family. We will always be grateful for all the staff for making a difficult time easier.
We have been invited to the Herons Club which I will certainly attend when the time is right and I can feel able to talk through the feelings of loss and emptiness.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My parents arrived here in 2015. Dad has Alzheimer's and sadly died a year ago. Mum, paralysed and speechless from a stroke. The care the George team have given my Dad and are giving my Mum surpasses all expectations. Dad's last days were made so comfortable and they go out of their way to spend time with Mum. It really is a family environment there.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Temple Grove care home for just over a year and I have been delighted with the care she has received. She always seems happy when I visit, she likes the staff who treat her with respect. There are lots going on. I cannot recommend this home too highly.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always friendly staff who offer drinks when with dad. Respond well to requests and the communication between the home and family is good.

Dad has Alzheimers, he "failed" to engage at a home nearer to us but at Temple Grove, he has improved greatly. He looks happy and is putting on weight. We as a family are delighted and relieved to have found such a good last home for our dad.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My partner is now well on the road to recovery and that is in part due to the professionalism, kindness, integrity, humanity and dignity mixed with its flexibility, openness and overall structure found at Temple Grove Nursing Home during Aug and Sept 2017.

The staff were wonderful, friendly and hugely supportive of both my partner and myself in allowing us to reach his goals.

The building is set in a wonderful rural location but with a modern layout and visiting hours: I was always welcome even when I left at 11pm.

Using the Heron Club I was allowed to express my feelings openly as a relative and it gave me the help to carry on when sometimes all seemed lost and, as importantly, to help others in the Club with what I had experienced.

He was told in July by the hospital that he would never walk again. He is walking and doing many other things never thought possible back in July. That is very much due to his transfer from the hospital to Temple Grove Nursing Home and then home.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

The ambience of the place is warm, clean, smell free and extremely friendly and caring.
Family members are as important as the resident and all visitors are warmly welcomed.
All the friends and family who visited my husband remarked on what a lovely care home Temple Grove is.
I have the greatest respect for the staff who look after everybody and would recommend this place to anyone.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband comes to Temple Grove for respite every 4-5 weeks. He is a complex care patient and needs help and assistance with all his needs. He finds his stay at Temple Grove very good and feels he is being cared for extremely well. The staff are very attentive and helpful and I, as his wife, have no worries with his stay at the home, knowing that he is looked after very well. My husband is PEG fed.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I visited this morning to see my Grandma, I was surprised at how lovely the staff and the home itself are, I couldn't ask for a nicer home for my Grandma and it's nice that I can sleep at night now knowing that she is safe and secure.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have nothing but praise for the staff at this home. My husband goes in regularly for respite and is always cared for so well. They also find time for me, a hug or a little chat makes a huge difference. They have made such a difference to our lives and have enabled me to cope better at home by giving such good respite care to my husband and a break for me.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

When you envisage a care home, it can bring a horrible memory. Temple Grove has changed my opinion as it is a wonderful place. The staff are amazing, they really care about their residents. I had a long journey and they made sure that I was Ok, got us drinks and somewhere I could rest as we stayed overnight. My cousin was treated with dignity and cared for from the staff's hearts. Wonderful people who are professional and caring. Thank you.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot tell you enough how wonderful the staff here are.
It is a big decision to choose a care home for a loved one and we spent so long visiting homes before choosing this one. The staff are all so lovely and you can see that they all genuinely care about their resident's well-being. They have gone above and beyond to look after my dad and also all of us.
Nothing is ever too much trouble and we are always made to feel 100% welcome. Truly a home from home.
Thank you from the bottom of my heart for all you have done for dad and all of us.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This an excellent care home, set in the countryside, in a beautiful part of the world.
As soon as you enter the building you are struck by the friendly atmosphere and welcomed by the staff.
Standards are high across the board from the support you get to the cleanliness and treatment given.
The staff work as one big team and management is very hands on and always ready to talk to if need be.
After a short time, you come to realise it's like one big warm family, just what a home should be.
Highly recommend it.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Amazing...The staff are absolutely fantastic. The care they gave my brother was above and beyond. They were constantly checking to see if he needed anything and if he was comfortable. My brother needed extensive care and the staff at Temple Grove were more than capable of dealing with all his needs. He was comfortable and so were we as a family. The most beautiful home from home.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Three years ago my sister moved from a nearby, more expensive 'deluxe' home, to Temple Grove.
Initially we were worried that things would not be as comfortable and care not as good.
We were so wrong.
Perhaps not quite as luxurious surroundings inside, or such fine food, but far more carers, call bells answered immediately - always - nothing ever too much trouble, everything done with a smile.
I cannot fault the care, the way we are all greeted when visiting and the kindliness of the staff.
Lovely gardens, good, wholesome food and likes and dislikes always taken into consideration.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Emergency palliative care. The care home has been amazing. Nothing has been too much trouble. They have been considerate, caring and respectful of my step-father. They have supported our family throughout. The nursing staff are kind, professional and always take the time to discuss care needs and changes in my step-father's condition. Each decision has been a joint decision between my step-father's wishes, medical/clinical need and the family's concerns. The surroundings are beautiful and homely. A perfect balance between clinical need and home.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has Parkinson's Disease and needed nursing care so moved to Temple Grove January 2016. She has a room on the ground floor, with a private wet room and french windows out onto a patio. The home is surrounded by gardens and woodland so she has a lovely view.
Her room is clean and comfortable and she has many of her own pieces of furniture, pictures etc.
Mum was, of course, apprehensive about moving to a care home but she settled in very quickly and this was helped by the staff who are kind and caring. The nursing staff ensure that she always takes her various medications on time and the carers check on her regularly, often stopping for a chat or bringing her a hot drink.
Mum can stay in her room if she wishes or can join in the regular activities in the communal dinning room. She can also choose whether to join her friends for lunch in the dinning room or she can have it served in her room.
In summary, I know that my mum is safe and happy and is receiving the best care.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I live 300 miles away from a family friend who has been a resident at the home since January 2017.
As I was coming to support her 'end of life', Temple Grove did all they could to make the four days I was there as easy as possible.
I had plenty of time to see the staff at work, and I can truly say that I was impressed by the friendly staff, the hard work and dedication of staff and the willingness to accommodate both my needs and their residents' needs. I only have one regret, and that is that we weren't able to get my friend to agree to go there earlier. She would have both enjoyed and benefited from it.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ever since my brother moved to Temple Grove care home in 2015. I have visited him there and found all staff I have come into contact with have been very friendly and helpful. My brother always seems very happy there and gets on with all the staff. He tells me the food is good and should there be something on the menu he does not like there is always something else provided.

From time to time I am told residents meet the chef and put forward suggestions for meals. A weekly notice of activities is given to the residents. The place always looks nice and clean. I cannot comment on value for money as I do not know what my brother pays.

How likely would you be to recommend Temple Grove? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

If you are looking for a care home for a loved one, where you don't have to worry if they are being cared for properly, if they are stimulated through daily activities and entertainment, where they receive delicious home cooked food and are ALWAYS treated with care and dignity - then this is the home you are looking for!! If I needed to go in a home, I would want to be in this one, with wonderful caring staff looking after me! You will not find a happier better run home.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved into Temple Grove in August last year, my mother was previously in another home care home closer to my home - Big mistake! My sisters and I looked at a lot of local homes and Temple Grove shines brighter than any due to its bright, clean, airy rooms and cheery, compassionate carers. I spent a lot of time visiting at this home and never once was I disappointed with the care my mother received. The manager and staff here could teach the other homes a thing or two!

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandmother spent the last 4/5 months of her life at "Temple Grove". She could not have been better cared for, the staff showed exemplary care and compassion to my grandmother, her every whim was catered to! The manager is hands on and always available to chat or just listen and reassure you. The home is bright, spotlessly clean and I can honestly say ALL the staff are happy, smiling and always ready to help you.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Have found the overall service, care and consideration towards my mother to be second to none.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On entering the home, there is a peaceful atmosphere, not a whiff of urine. No panic, no loud noises, calm.
The first member of staff you meet could be a cleaner at the entrance, has a smile and acknowledgement of you.
Everything that we have asked for has been seen to, any queries regarding personal needs met fully.
Very welcoming to share in meal times - coffee etc.
Meetings planned around us, every bit of information given, reasons why and up to date with legislation.
Couldn't wish fo better place, a "home from home".

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife went into Temple Grove initially for respite as I needed an operation and couldn't take care of her throughout my recuperation. She has Alzheimer's and was often anxious and agitated while at home but as soon as she went into Temple Grove my wife settled and became a lot calmer. All of the staff are very gentle and kind and I feel it has a positive effect on my wife. It was a hard decision to make for her to be a resident but the home's caregivers have given peace of mind.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very pleased with the standard of care my mother is receiving at Temple Grove. The staff on Victoria wing are very helpful and caring.

How likely would you be to recommend Temple Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

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