Temple Grove

Crowborough Road, Herons Ghyll, Uckfield TN22 4BY
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9.9 122 Reviews
  • Temple Grove, Uckfield
Temple Grove is a care home rated Outstanding by the CQC (January 2020) for up to 65 people. Those living at Temple Grove are provided with personalised care plans tailored to individual needs, taking into account their history, likes and dislikes. Independence and choice are strongly encouraged and promoted throughout all aspects of life at the home.

Long-term, short-term, respite and convalescent care are all available at Temple Grove. The home can also cater for those with complex nursing care needs.

The en-suite bedrooms are fully furnished and include a desk, wardrobe, flat screen televisions and Wi-Fi. Residents are welcome to take along personal belongings and furnishings to make their rooms more comfortable and familiar. Bedrooms on the ground floor offer direct access into the gardens while those on the first floor feature picture windows, offering great views of the gardens.

Each floor has its own dining room and lounge and there are various additional facilities such as a film and TV room, a shop, a hair salon and family rooms.
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Care Provided by Temple Grove

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Temple Grove to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Temple Grove to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Medici Healthcare Ltd
  • Privately Owned

Person in Charge

  • Eileen Allison (General Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (65)

Visiting

  • Vistors welcome 24 hours a day, 7 days a week

Parking

  • The home have able parking on site

Temple Grove Reviews (122)

9.9

Temple Grove has a Review Score of 9.9 (9.878) out of 10, based on 20 reviews in the last 2 years.
Over all time Temple Grove has 122 reviews.

Overall Experience
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Reviewer Connection to Temple Grove
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Total of 122, showing 81-100
Review from Mark E (Son-in-law of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was struggling to cope at home, at the relief she felt on entering the supporting environment of Temple Grove was enormous. The staff treat her with such compassion and dignity, and it is clear to see for them, it is not just a job but that they care greatly for all the residents.
It
is not just the careers, however, from the management to the nurses, activities and housekeeping there is a real family feel at Temple Grove, and everyone works so hard to ensure that all the residents are happy and that Temple Grove is a proper home.
The home is rated outstanding by the CQC, and it easy to see why, it is so reassuring to have my mother-in-law living where I know she is getting such excellent care, and it is obvious when speaking to the manager and nurses that clinically they are excellent.
Whilst I have not eaten there myself, my mother-in-law raves about the food and has found great comfort in the activity programme and the friends and bonds she has formed at Temple Grove.
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Review from Brian H (Son of Resident) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say thank you to all the Temple Grove staff at every level, particularly the staff of Elizabeth Unit, who nursed and assisted my mother whilst she was a resident.
Mum was severely disabled with Multiple Sclerosis, and as a result, required a high level of care and support, which
she received throughout her stay. Mum always spoke very highly of the staff, of their professionalism and their kindness.
When visiting, we were always made to feel very welcome and built a positive relationship with staff.
We have been particularly impressed with how Temple Grove has kept us informed and supported Mum during this very difficult period of Covid.
We would have no hesitation in recommending Temple Grove to others.
Reply from Alison Barnes, General Manager at Temple GroveThank you for your kind words and your lovely review.
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Review from Barry W (Son of Resident) published on 14 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was admitted into the home as an interim arrangement from hospital between 8th and 26th March. The fact that it was short term made no difference at all to the way he and the family were treated. The day after admission Dad was up and dressed in his own clothes and sitting in a chair and we were
overwhelmed by this improvement. All the staff were caring, respectful and supportive at this very difficult time, nothing was too much trouble for clinical and managers alike. A special shout out to the catering and housekeeping staff who were an absolute joy! Keep up the good work and if you had been nearer to Dad’s home town we would have stayed. Thank you all so much.
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Review from Sarah M (Granddaughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Temple Grove is a fantastic care home and probably the best in Crowborough/Uckfield area and surrounding villages and I would recommend it in a heartbeat.
My grandmother has been a resident for 4 years now in the private section although everyone is treated the same with extreme care, dignity, empathy,
patience, friendliness and fun. They have respect and are helpful. Nothing is too much trouble plus the manager has turned it around to make it like their home.
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Review from Denise C (Daughter of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot thank all the staff enough for all their kind help in looking after our father. We came away from Temple Grove feeling he is in excellent hands.
Thank you for all your patience and kindness in dressing, caring for his every need, keeping him clean and smartly dressed with excellent personal
care. Thank you for all your patience in sitting chatting to him when things have been difficult for him to understand and laughing with him when things have been funny. Thank you all for his superb care. It has been a relief to us all.
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Review from Paul S (Son of Resident) published on 30 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a very independent person and, despite being disabled with Multiple Sclerosis she continued - at 74 years of age - to work every day until very recently. She had lived alone, with visiting careers, since my father passed away five years ago. The decision to move into a care home (and it
was HER decision) was not made lightly, but it was clear that she now needs more care than was possible at home. My wife and I looked at Temple Grove for her and were struck by the competency and loving attitude shown by all of the staff there, whether management, care, nursing or facilities. We have never seen one of them without a smile on their face, and we visit every day.


Mum moved in just days before Christmas and was made to feel at home from the very start. We are absolutely confident that she is safe, comfortable and happy, but her words sum up Temple Grove best "Everyone here is lovely. I'm so lucky that you found this place for me, you couldn't have found anywhere better."

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Review from G C (Wife of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is only here short term but is being very well cared for. Can't fault anything.
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Review from Glenda B (Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent a week at Temple Grove for recuperation and recovery following an acute foot operation.
Nothing was too much trouble.
My privacy was respected, whilst there was immediate response to all my needs.
Residents and staff enjoyed a happy atmosphere at all times, which was conducive to my speedy
recovery.
I would not hesitate to recommend Temple Grove to friends and family.
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Review from P D (Respite Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was most welcoming and so helpful getting me settled in and checking I had all I needed.
I can't praise them highly enough.
The food was also very good - well done to the chefs.
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Review from Denise B (Daughter-in-law of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a resident at Temple Grove for six months. From the beginning management and care home staff made the transition from home to care home very smooth. Mum was made extremely welcome by the caring and compassionate staff. Staff were also approachable and friendly to relatives who were obviously
anxious at this time. During her time here mum was unable to participate in the many activities available, but she did enjoy going to the dining room to eat her delicious meals. The personal and nursing care she received during her time here was exceptional and she was made very comfortable during her last days. The staff couldn't have been more caring and helpful when she died.
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Review from Diane V (Daughter of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care! Temple Grove is situated in the countryside, the grounds are lovely as are the views from the resident's bedrooms. Furnishings ooze quality and bathrooms are fresh and modern. The care from all the staff is second to none they are knowledgeable, very professional team where residents
needs and feelings are paramount. The manager is very approachable, family and friends are made to feel welcome.
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Review from Mike D (Husband of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife had a nasty time in another care home. I was worried when she had to go into Temple Grove but as soon as we got to Temple Grove all our worries went. The care, the welcome and the staff both office and care was wonderful, my wife was very happy. Gold star Temple Grove!
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Review from Gee M (Husband of Resident) published on 25 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant caring nursing home set in rural surroundings yet adjacent to access to a main road and bus route with friendly and caring staff set on two floors with lounges and dining facilities. During the summer minibus visits to local places of interest and the seaside town of Eastbourne, Also
adjacent to the local church and cricket ground of Temple Grove.
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Review from Mel (Wife of Resident) published on 25 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We never wanted my husband to go into a home but walking into Temple Grove, I knew that this was the right place for him. The staff are friendly, full of fun but professional and caring. Since entering the home, my husband's health has improved and severe bed sores are almost healed due to the timely
and careful ministrations of the nursing staff. He is eating well, sleeping well and is happy. My family are grateful that they are welcome at any time and no one seems to mind when five of us all turn up at once. As I have told my friends and family who watched us care for him...If I was really poorly I would like to be looked after at Temple Grove.
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Review from Sally H (Daughter of Resident) published on 20 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Temple Grove for 3 and a half months and the care she receives is first rate. Everybody from management to the cleaners has mum's best interests at heart and not only just mum but they care for me and my sisters too. We are kept fully informed to mum's medical treatment with us being
involved and having our say in her care. All the staff are very friendly and have time for us and if we have a worry, they have time to discuss it with us and help us work it out. We couldn't recommend Temple Grove highly enough.
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Review from Wendy S (Granddaughter of Resident) published on 20 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been a resident at temple grove now for nearly a year and has received outstanding care from day one.


When visiting, the staff make us feel very welcome and the accommodate everyone’s needs, I have two young boys, my nan's great grandson’s who love to play out in the garden and feel very

much at home.


My nan couldn’t be in better hands and it’s very comforting to know she has the care she needs 24/7.

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Review from Ann S (Friend of Resident) published on 20 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am always amazed by the loving care demonstrated by you all when I visit my dear friend
Nothing is too much trouble, It is a bright and welcoming place with superb facilities.
The care received here is second to none, everybody is treated with warmth and compassion.
I only wish that my mum could
have been taken care in her last years in such a wonderful home.
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Review from Stephen S (Son of Resident) published on 20 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident now for nearly a year and has settled in really well. She raves about the staff and the care that she receives on a daily basis. The meals provided are of good quality and the catering staff will go the extra mile to accommodate mums dietary needs. Overall the staff are kind,
friendly and generous and will ask you when visiting if you would like any drinks. We have also had a Sunday roast when visiting and would recommend it. The atmosphere of the home is calm and friendly and you can sleep at night knowing that Mum is in safe caring hands.
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Review from Diana W (Daughter of Resident) published on 7 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was wonderfully looked after by compassionate staff in the last few months of her life. Every care was taken to provide medical support for her deteriorating condition to keep her as comfortable as possible. She was fussy about her food and every attempt was made to find something she would
like to eat. She was not able to take part in activities but someone always made time to talk to her and to listen to her. There were many kind little touches where staff went out of their way to support her. We were kept informed of her ups and downs. Our welfare was also considered and we were made to feel welcome at any time. Her en-suite room was a good size with basic furniture and she was able to bring in her own possessions. The home is surrounded by well-kept gardens and the ground floor rooms have an external door and a view of the bird feeders and local wildlife. I can highly recommend both the home and the staff.
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Review from Peter B (Son of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff, administration and management are all committed to a high level of service. Care staff on wards certainly pull together and work as a team which is pleasing to see. Activities and socialisation are very good and relatives freedom of movement. Location and setting excellent. As a regular visitor,
you are welcome and relaxed. Would thoroughly recommend.
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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Temple Grove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Temple Grove is calculated as follows: ( (209 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 237 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Temple Grove is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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