Temple Grove

Crowborough Road, Herons Ghyll, Uckfield TN22 4BY
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9.9 122 Reviews
  • Temple Grove, Uckfield
Temple Grove is a care home rated Outstanding by the CQC (January 2020) for up to 65 people. Those living at Temple Grove are provided with personalised care plans tailored to individual needs, taking into account their history, likes and dislikes. Independence and choice are strongly encouraged and promoted throughout all aspects of life at the home.

Long-term, short-term, respite and convalescent care are all available at Temple Grove. The home can also cater for those with complex nursing care needs.

The en-suite bedrooms are fully furnished and include a desk, wardrobe, flat screen televisions and Wi-Fi. Residents are welcome to take along personal belongings and furnishings to make their rooms more comfortable and familiar. Bedrooms on the ground floor offer direct access into the gardens while those on the first floor feature picture windows, offering great views of the gardens.

Each floor has its own dining room and lounge and there are various additional facilities such as a film and TV room, a shop, a hair salon and family rooms.
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Care Provided by Temple Grove

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Temple Grove to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Temple Grove to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Medici Healthcare Ltd
  • Privately Owned

Person in Charge

  • Eileen Allison (General Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (65)

Visiting

  • Vistors welcome 24 hours a day, 7 days a week

Parking

  • The home have able parking on site

Temple Grove Reviews (122)

9.9

Temple Grove has a Review Score of 9.9 (9.878) out of 10, based on 20 reviews in the last 2 years.
Over all time Temple Grove has 122 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Temple Grove
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Total of 122, showing 101-120
Review from Annette N (Daughter of Resident) published on 23 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptionally pleased with the overall standard of the staff and management. For the compassion, they show towards my mother the overall standard of the home is just excellent.
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Review from Maggie C (Daughter of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father came for respite care over Christmas but has settled so well and is very happy.
We have decided it is much safer and happier for him to stay permanently.
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Review from Michael (Son of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was diagnosed with terminal cancer in October and we were told she had weeks to live. Mum stayed at home for as long as she could and then deteriorated overnight, and the staff at Temple Grove worked with us to move Mum into the home quickly and the whole process was smooth.
The care given
to her was exemplary. She never had support before but she said the carer was so kind and compassionate and didn't make her feel like a burden. We could stay with her for as long as possible, we were part of the Temple Grove family even though it was such a short time.
Mum was pain-free, she was made to feel so special to her very last breath, she was not on her own when she passed.
The compassion and kindness rippled through the family. We will always be grateful for all the staff for making a difficult time easier.
We have been invited to the Herons Club which I will certainly attend when the time is right and I can feel able to talk through the feelings of loss and emptiness.
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Review from T C (Son of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always friendly staff who offer drinks when with dad. Respond well to requests and the communication between the home and family is good.


Dad has Alzheimers, he "failed" to engage at a home nearer to us but at Temple Grove, he has improved greatly. He looks happy and is putting on weight. We as a

family are delighted and relieved to have found such a good last home for our dad.
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Review from Paul F (Civil Partner of Resident) published on 14 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner is now well on the road to recovery and that is in part due to the professionalism, kindness, integrity, humanity and dignity mixed with its flexibility, openness and overall structure found at Temple Grove Nursing Home during Aug and Sept 2017.


The staff were wonderful, friendly and

hugely supportive of both my partner and myself in allowing us to reach his goals.


The building is set in a wonderful rural location but with a modern layout and visiting hours: I was always welcome even when I left at 11pm.


Using the Heron Club I was allowed to express my feelings openly as a relative and it gave me the help to carry on when sometimes all seemed lost and, as importantly, to help others in the Club with what I had experienced.

He was told in July by the hospital that he would never walk again. He is walking and doing many other things never thought possible back in July. That is very much due to his transfer from the hospital to Temple Grove Nursing Home and then home.

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Review from Christa K (Wife of Resident) published on 25 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband comes to Temple Grove for respite every 4-5 weeks. He is a complex care patient and needs help and assistance with all his needs. He finds his stay at Temple Grove very good and feels he is being cared for extremely well. The staff are very attentive and helpful and I, as his wife, have no
worries with his stay at the home, knowing that he is looked after very well. My husband is PEG fed.
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Review from Ollie B (Grandson of Resident) published on 23 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited this morning to see my Grandma, I was surprised at how lovely the staff and the home itself are, I couldn't ask for a nicer home for my Grandma and it's nice that I can sleep at night now knowing that she is safe and secure.
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Review from Evelyn A (Wife of Resident) published on 23 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the staff at this home. My husband goes in regularly for respite and is always cared for so well. They also find time for me, a hug or a little chat makes a huge difference. They have made such a difference to our lives and have enabled me to cope better at home by giving
such good respite care to my husband and a break for me.
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Review from A H (Cousin of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When you envisage a care home, it can bring a horrible memory. Temple Grove has changed my opinion as it is a wonderful place. The staff are amazing, they really care about their residents. I had a long journey and they made sure that I was Ok, got us drinks and somewhere I could rest as we stayed overnight.
My cousin was treated with dignity and cared for from the staff's hearts. Wonderful people who are professional and caring. Thank you.
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Review from Victoria M (Daughter of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot tell you enough how wonderful the staff here are.
It is a big decision to choose a care home for a loved one and we spent so long visiting homes before choosing this one. The staff are all so lovely and you can see that they all genuinely care about their resident's well-being. They have gone
above and beyond to look after my dad and also all of us.
Nothing is ever too much trouble and we are always made to feel 100% welcome. Truly a home from home.
Thank you from the bottom of my heart for all you have done for dad and all of us.
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Review from Jackie L (Partner of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This an excellent care home, set in the countryside, in a beautiful part of the world.
As soon as you enter the building you are struck by the friendly atmosphere and welcomed by the staff.
Standards are high across the board from the support you get to the cleanliness and treatment given.
The staff
work as one big team and management is very hands on and always ready to talk to if need be.
After a short time, you come to realise it's like one big warm family, just what a home should be.
Highly recommend it.
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Review from Mandi H (Brother of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing...The staff are absolutely fantastic. The care they gave my brother was above and beyond. They were constantly checking to see if he needed anything and if he was comfortable. My brother needed extensive care and the staff at Temple Grove were more than capable of dealing with all his needs.
He was comfortable and so were we as a family. The most beautiful home from home.
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Review from Anthea S (Sister of Resident) published on 30 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Three years ago my sister moved from a nearby, more expensive 'deluxe' home, to Temple Grove.
Initially we were worried that things would not be as comfortable and care not as good.
We were so wrong.
Perhaps not quite as luxurious surroundings inside, or such fine food, but far more carers, call
bells answered immediately - always - nothing ever too much trouble, everything done with a smile.
I cannot fault the care, the way we are all greeted when visiting and the kindliness of the staff.
Lovely gardens, good, wholesome food and likes and dislikes always taken into consideration.
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Review from Suzanne B (Stepdaughter of Resident) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Emergency palliative care. The care home has been amazing. Nothing has been too much trouble. They have been considerate, caring and respectful of my step-father. They have supported our family throughout. The nursing staff are kind, professional and always take the time to discuss care needs and changes
in my step-father's condition. Each decision has been a joint decision between my step-father's wishes, medical/clinical need and the family's concerns. The surroundings are beautiful and homely. A perfect balance between clinical need and home.
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Review from Elaine U (Daughter of Resident) published on 30 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has Parkinson's Disease and needed nursing care so moved to Temple Grove January 2016. She has a room on the ground floor, with a private wet room and french windows out onto a patio. The home is surrounded by gardens and woodland so she has a lovely view.
Her room is clean and comfortable
and she has many of her own pieces of furniture, pictures etc.
Mum was, of course, apprehensive about moving to a care home but she settled in very quickly and this was helped by the staff who are kind and caring. The nursing staff ensure that she always takes her various medications on time and the carers check on her regularly, often stopping for a chat or bringing her a hot drink.
Mum can stay in her room if she wishes or can join in the regular activities in the communal dinning room. She can also choose whether to join her friends for lunch in the dinning room or she can have it served in her room.
In summary, I know that my mum is safe and happy and is receiving the best care.
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Review from Sue C (Friend of Resident) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live 300 miles away from a family friend who has been a resident at the home since January 2017.
As I was coming to support her 'end of life', Temple Grove did all they could to make the four days I was there as easy as possible.
I had plenty of time to see the staff at work, and I can truly say
that I was impressed by the friendly staff, the hard work and dedication of staff and the willingness to accommodate both my needs and their residents' needs. I only have one regret, and that is that we weren't able to get my friend to agree to go there earlier. She would have both enjoyed and benefited from it.
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Review from M L (Brother of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ever since my brother moved to Temple Grove care home in 2015. I have visited him there and found all staff I have come into contact with have been very friendly and helpful. My brother always seems very happy there and gets on with all the staff. He tells me the food is good and should there be
something on the menu he does not like there is always something else provided.


From time to time I am told residents meet the chef and put forward suggestions for meals. A weekly notice of activities is given to the residents. The place always looks nice and clean. I cannot comment on value for money as I do not know what my brother pays.

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Review from Naomi D (Daughter of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If you are looking for a care home for a loved one, where you don't have to worry if they are being cared for properly, if they are stimulated through daily activities and entertainment, where they receive delicious home cooked food and are ALWAYS treated with care and dignity - then this is the home
you are looking for!! If I needed to go in a home, I would want to be in this one, with wonderful caring staff looking after me! You will not find a happier better run home.
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Review from Maria W (Daughter of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Temple Grove in August last year, my mother was previously in another home care home closer to my home - Big mistake! My sisters and I looked at a lot of local homes and Temple Grove shines brighter than any due to its bright, clean, airy rooms and cheery, compassionate carers.
I spent a lot of time visiting at this home and never once was I disappointed with the care my mother received. The manager and staff here could teach the other homes a thing or two!
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Review from Tina S (Granddaughter of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother spent the last 4/5 months of her life at "Temple Grove". She could not have been better cared for, the staff showed exemplary care and compassion to my grandmother, her every whim was catered to! The manager is hands on and always available to chat or just listen and reassure you. The
home is bright, spotlessly clean and I can honestly say ALL the staff are happy, smiling and always ready to help you.
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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Temple Grove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Temple Grove is calculated as follows: ( (209 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 237 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Temple Grove is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Temple Grove to verify any information. View our terms and conditions. Temple Grove has an Enhanced Service - more info.