Temple Grove

Crowborough Road, Herons Ghyll, Uckfield TN22 4BY
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9.9 122 Reviews
  • Temple Grove, Uckfield
Temple Grove is a care home rated Outstanding by the CQC (January 2020) for up to 65 people. Those living at Temple Grove are provided with personalised care plans tailored to individual needs, taking into account their history, likes and dislikes. Independence and choice are strongly encouraged and promoted throughout all aspects of life at the home.

Long-term, short-term, respite and convalescent care are all available at Temple Grove. The home can also cater for those with complex nursing care needs.

The en-suite bedrooms are fully furnished and include a desk, wardrobe, flat screen televisions and Wi-Fi. Residents are welcome to take along personal belongings and furnishings to make their rooms more comfortable and familiar. Bedrooms on the ground floor offer direct access into the gardens while those on the first floor feature picture windows, offering great views of the gardens.

Each floor has its own dining room and lounge and there are various additional facilities such as a film and TV room, a shop, a hair salon and family rooms.
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Care Provided by Temple Grove

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Temple Grove to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Temple Grove to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Medici Healthcare Ltd
  • Privately Owned

Person in Charge

  • Eileen Allison (General Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (65)

Visiting

  • Vistors welcome 24 hours a day, 7 days a week

Parking

  • The home have able parking on site

Temple Grove Reviews (122)

9.9

Temple Grove has a Review Score of 9.9 (9.878) out of 10, based on 20 reviews in the last 2 years.
Over all time Temple Grove has 122 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Temple Grove
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  • 10
  • 7
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  • 5
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  • 1
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Total of 122, showing 41-60
Review from B H (Sister of Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Temple Grove. From my first contact with the home I was met with empathy and understanding. My sister has complex medical and care needs and after the first meeting with Temple Grove felt reassured knowing she would be well cared for.
Since moving to Temple Grove she
has told me how caring the staff are and how happy and safe she feels. She enjoys watching the birds that come to the bird feeder outside her window and says the food is delicious!
As a family we are always welcomed and know our sister is cared for with dignity and kindness.
Reply from mark ellison, Owner at Temple GroveThank you for your kind review. We are delighted to hear that your sister is enjoying her time with us.
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Review from Lorna E (Daughter of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we came to the place, everything was excellent. The care and staff make this home. Nothing is too much bother.
Reply from Catalin Gyulai, General Manager at Temple GroveThank you very much for your kind words, much appreciated.
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Review from Chris E (Son of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been very happy with Temple Grove Care Home as have her family. The staff are all friendly and attentive. The location is lovely and she appreciates being able to look out on the garden and wildlife. The nursing care team are approachable and always willing to discuss her care needs, being
quick to pick up on any health issues and keep the family informed.
Reply from Catalin Gyulai, General Manager at Temple GroveThank you very much for your kind words, they are much appreciated.
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Review from B G (Wife of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Temple Grove Care Home reported itself to the safeguarding team when my husband developed two wounds (bed sores) one on each shin. I was kept informed throughout the whole process of its progress and involved in the meeting which reviewed the outcome of the investigation.
Reply from Catalin Gyulai, General Manager at Temple GroveI am pleased that you are happy with the outstanding service at Temple Grove. Thank you.
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Review from E A (Daughter of Resident) published on 25 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Temple Grove since July 2022. She soon settled in and has always been treated with great empathy, care and respect in this lovely home. The staff and management are very warm, welcoming and friendly and the home is well furnished, clean and fresh. Mum is treated as an
individual and great care is taken with grooming which is so important for her self esteem; she always looks clean and well dressed and carers will spend time with mum, hairdressing and doing her makeup as she has always been a very glam lady. Mum is encouraged to join in the daily group activities but she also benefits from some 1:1 stimulation which really improves her wellbeing and most importantly providing fun is always on the agenda with staff and residents! The dining rooms are set up like restaurants with vases of flowers and menus on each table and the food is very good and freshly cooked each day. I have no hesitation in recommending Temple Grove to others who need nursing care.
Reply from Catalin Gyulai, General Manager at Temple GroveThank you very much for your kind words, much appreciated.
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Review from Jo M (Friend of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having recently visited this home to see a friend, I would just like to say how impressed I was with the friendly and helpful reception staff, the areas that I visited were clean and organised, how kind and considerate all the carers were to my friend, and myself, ensuring that all his needs were met
and giving a full explanation as to why, and when certain things are happening.
My overall impression of the home is that it is warm, clean, friendly, welcoming and run efficiently. The care staff I interacted with showed kindness and empathy and were relaxed.
I would definitely recommend this care provider to my family and friends if they needed similar care or treatment.
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Review from M W (Friend of Resident) published on 21 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was invited by my friend to attend a BBQ at the end of August. The staff made us all welcome and had worked hard to make the eating area outside very attractive with bunting etc. The staff showed such care and attention to all the residents, making sure everyone was comfortable and helping to serve
them with food and drinks. They went that extra mile to make everyone enjoy themselves. A great joint effort by carers, chefs and management.
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Review from K G (Husband of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attended the summer party and found it had a very nice family atmosphere and found this to be the case over the year. Also the owner's participation. Congratulations to all the staff for their care and attention over the covid period.
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Review from Melanie B (Wife of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband, who has complex needs, is cared for with dignity and genuine affection. Temple Grove are always friendly and welcoming to the whole family. I am very happy that he is in such a supportive place.
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Review from M F (Son of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind people and excellent care at this home. It's always very clean. The staff couldn't do any more for my mum.
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Review from Sandra W (Daughter of Resident) published on 18 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum sadly passed away on the 30th of August 2021 after spending four years at Temple Grove. From the day she arrived to the day she sadly had to leave them, her care had been exemplary. All the staff at Temple Grove were brilliant and our particular thanks go to all the staff on the Elizabeth Unit who
looked after Mum with such love, care and dignity. The staff said after her passing that she was one of their own. We would highly recommend Temple Grove as a place for your loved ones and it’s no surprise that they received a grading of Outstanding from the Care Quality Commission.
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Review from Gillian N (Sister of Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class care, for the resident, knows the needs of resident on personal basis. All staff are approachable at all times. Covid safe, hygienic, excellent food.
All needs covered, hairdresser, doctors etc.
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Review from Carole S (Daughter of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident from February 2018 until her death in August 2021. From day one, I have never had any doubt that this was the right home for her. Throughout, there is a warm and welcoming feeling as if you are visiting someone's home. The care that she received throughout her stay was second
to none. She was very happy here. The food was excellent. The staff were very professional and approachable. During the lockdown, regular Skype calls were arranged and a regular newsletter was emailed to me detailing any changes. Never once did I have any worries as I knew she was being safely cared for. She celebrated her 100th birthday earlier this year and the family were allowed to see her from the garden. During the last few weeks of her life, I and the family were allowed to visit at any time. All the staff were very understanding and helpful in explaining each stage and being there for us as well. I cannot thank Temple Grove enough.
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Review from Karen W (Daughter of Resident) published on 6 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in the nursing home since March 2019 and has been wonderfully cared for. The staff and management are always so friendly and always welcome me, Mum's grandchildren and great-grandchildren, as well as Mum's friends. I could not recommend a better nursing home. This home is first class.
Thank you for everything you do for my mother.
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Review from Jackie A (Sister of Resident) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister seems very happy and settled here. She looks well and better than she did before. She always speaks highly of the staff and is taking part in the craft activities. She also looks forward to her days out. Thank you for the garden party.
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Review from Linda K (Friend of Resident) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been at Temple Grove since January 2020. She has always been very well cared for. Each and every member of staff that we have had contact with have been very helpful, pleasant and caring, particularly through this pandemic.
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Review from Ruth P (Respite Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
More like a hotel. Lovely staff. Nothing seemed to be of any bother. Helpful in so many ways. I shall be back for respite after my knee operation.
Reply from Alison Barnes, General Manager at Temple GroveThank you Ruth for your kind review, we welcome you back soon.
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Review from Julie W (Friend of Resident) published on 26 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting my friend, I found the place clean, bright and the staff very helpful and friendly. My friend seems very happy, comfortable and well looked after.
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Review from David P (Son of Resident) published on 6 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Temple Grove since November 2017 and throughout this period has been well looked after. The staff are very professional and have always been welcoming on any visit. The care home is very well run and is very good at communicating. The last 12 months have been extremely
challenging but throughout, everyone has done their best to make Mum feel safe and secure. The regular FaceTime calls have been dealt with efficiently. We look forward to being able to visit on a regular basis before too long.
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Review from Helen N (Daughter of Resident) published on 6 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother recently moved into Temple Grove from her own home and has settled in very well. She speaks highly of all the staff and says she is always treated with kindness and respect. She has told me how good the food is and that she enjoys the afternoon activities. When visiting, I have found the staff
are always helpful, and it is a great comfort to me to know that she is safe and well looked after.
Reply from Alison Barnes, General Manager at Temple GroveThank you so much for taking the time to submit a review.
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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Temple Grove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Temple Grove is calculated as follows: ( (209 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 237 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Temple Grove is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Temple Grove to verify any information. View our terms and conditions. Temple Grove has an Enhanced Service - more info.