Temple Grove

Crowborough Road, Herons Ghyll, Uckfield TN22 4BY
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10 114 Reviews
  • Temple Grove, Uckfield
Temple Grove is a care home rated Outstanding by the CQC (January 2020) for up to 65 people. Those living at Temple Grove are provided with personalised care plans tailored to individual needs, taking into account their history, likes and dislikes. Independence and choice are strongly encouraged and promoted throughout all aspects of life at the home.

Long-term, short-term, respite and convalescent care are all available at Temple Grove. The home can also cater for those with complex nursing care needs.

The en-suite bedrooms are fully furnished and include a desk, wardrobe, flat screen televisions and Wi-Fi. Residents are welcome to take along personal belongings and furnishings to make their rooms more comfortable and familiar. Bedrooms on the ground floor offer direct access into the gardens while those on the first floor feature picture windows, offering great views of the gardens.

Each floor has its own dining room and lounge and there are various additional facilities such as a film and TV room, a shop, a hair salon and family rooms.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Medici Healthcare Ltd

Person in charge

  • Eileen Allison (General Manager)

Local Authority / Social Services

Admission Criteria

  • Private and NHS referrals
  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (65)

Visiting

  • Vistors welcome 24 hours a day, 7 days a week

Parking

  • The home have able parking on site

Temple Grove Reviews (114)

10

Temple Grove has a Review Score of 10 (9.952) out of 10, based on 14 reviews in the last 2 years.
Over all time Temple Grove has 114 reviews.

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Review from Jonathan B (Son of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Temple Grove (Care Home) over two years ago after an extended period in hospital following a bad fall, and very quickly settled in and recovered. The home is in a beautiful setting, and the staffing to resident ratios are excellent.
Mum has dementia and can no longer walk, she
is very dependent on 24/7 care. She is very well looked after and remains cheerful and well, despite the awful difficulties of lockdown.
The management and the staff have been absolutely brilliant in keeping Mum safe. The home has been largely free of Covid-19 infection - an extraordinary achievement, compared with many other care homes, and we are so thankful for this.
The home has a very good record of staff recruitment and retention, and all of the staff really do care about all of their residents. Our family can thoroughly recommend Temple Grove.
Reply from Alison Barnes, General Manager at Temple Grove

Thank you so much for taking the trouble to submit a review.

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Review from Graham C (Grandson of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been a resident of Temple Grove Care Home for the last five years, and in all that time, I can only say that her care has been exemplary. All the staff have been excellent, especially in the trouble times with Covid-19, and the care she has received is second to none.
Reply from Alison Barnes, General Manager at Temple Grove

Thank you so much for taking the trouble to submit a review.

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Review from Chris R (Daughter of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Temple Grove has consistently provided the highest quality of care for my father since mid-2018. The staff have remained largely the same over this period, which enables them to understand in depth the needs of the patients and develop strong relationships. The home is in a beautiful and peaceful setting,
very well maintained and good food. Throughout the time of Covid, Temple Grove has provided regular updates and has facilitated weekly Skype calls with me and my father. I highly recommend Temple Grove, and I am very grateful to them for the care provided to my father.
Reply from Alison Barnes, General Manager at Temple Grove

Thank you so much for taking the trouble to submit a review.

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Review from William W (Son of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Temple Grove has over the last couple of years provided absolutely brilliant care for my parents. The staff have been extremely efficient, friendly and helpful both to my parents and to our family. An amazing effort over the last 12-months to keep the place Covid free. Nothing has ever been too much.
Great atmosphere, great staff and really superb nursing care when it is required. I would happily recommend Temple Grove to anybody looking for residential care. Staff turnover is extremely low, with few, if any, agency staff. Whether management, nursing, cleaning or catering remarkably high standards!
Reply from Alison Barnes, General Manager at Temple Grove

Thank you so much for taking the trouble to submit a review.

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Review from Anthea D (Wife of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Without exception, we have found the staff to be caring, compassionate and professional. This includes medical observations, activity provision, personal hygiene and high quality of food provision. In addition, we, as a family, have had the support and understanding from the staff and management, which
we have really appreciated.
Temple Grove is set on unique grounds giving peace, tranquillity and the beauty of nature which can be viewed from my husband's room.
Communication is excellent from all quarters of staffing.
Reply from Alison Barnes, General Manager at Temple Grove

Thank you so much for taking the trouble to submit a review.

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Review from Hilary P (Daughter of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a very happy resident at Temple Grove for the last two years. Now, aged 100-years a birthday, which she celebrated during the lockdown without her family, but caringly celebrated with the staff of the home. A lovely birthday cake was made for her, and she certainly will remember the
day of happiness.
The staff from carers to handyman, cooks, entertainment girls and management are always kind and efficient. Every special request she has is handled with care, and every effort is made to provide quickly.
The rooms are spacious, and in my mother's case, furnished with her own possessions. The country position and accessible gardens are lovely. There are always a lot of birds to watch, and on one occasion, a deer.
There is a good relationship with the local surgery.
Altogether, my mother and her family are completely happy with her care and cannot recommend the home highly enough.
Reply from Alison Barnes, General Manager at Temple Grove

Thank you so much for taking the trouble to submit a review.

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Review from Pauline B (Daughter-in-law of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 100-year-old father-in-law moved to Temple Grove in January, and the care he is receiving is outstanding. The home keeps in constant contact with us and discuss all issues of his care with us. Nothing is too much trouble - the staff are amazing.
Reply from Alison Barnes, General Manager at Temple Grove

Thank you so much for taking the trouble to submit a review.

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Review from John W (Husband of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and compassion extended to my terminally sick wife was exceptional. My family and I were also welcomed warmly and readily, the nursing and support staff communicated with us. A super nursing home.
Reply from Alison Barnes, General Manager at Temple Grove

Thank you so much for taking the trouble to submit a review.

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Review from Craig D (Son of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Temple Grove are totally dedicated to the care, happiness and well-being of my father.
My father suffers from Parkinson’s and dementia. The staff provide me with regular updates on his health, what they are doing to support him, from medical updates to what social interaction he is receiving.
During this Covid period, I could not wish for him to be in a better place. Temple Grove really is an exceptional care home.
Reply from Alison Barnes, General Manager at Temple Grove

Thank you so much for taking the trouble to submit a review.

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Review from Karen S (Daughter of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Temple Grove in March 2020 just before lockdown. Despite the extremely difficult circumstances and being cut off from friends and family, he has been happy, comfortable and well cared for.
As his daughter, I have had no need to worry that his specific needs aren't being met. Communication
from the home is regular and informative. If I ever have a question, it is always easy to speak to someone, and the staff are always helpful and courteous.
The staff really do put my father's needs first and foremost, from how he would like his room to seeking new medications to alleviate his physical symptoms.
The home itself is well laid out and sits amid beautiful grounds. The rooms are comfortable and of a good size.
Both I and my father are really pleased with the all-round care he receives.
Reply from Alison Barnes, General Manager at Temple Grove

Thank you so much for taking the trouble to submit a review.

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Review from Norma N (Niece of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt came to Temple Grove in June 2020 after a month in hospital following a stroke. I had been very worried as I really didn’t think she would be happy anywhere other than in her own home. We hadn’t been able to visit her in the hospital or visit Temple Grove before she was transferred, because
of lockdown restrictions, but she settled in very well and when we were finally able to visit, we were impressed by everything we saw. It’s a calm and welcoming place, with a friendly atmosphere and capable staff who took the trouble to get to know my aunt and make her feel at home.


Her various nursing needs are dealt with very professionally, and her diet is adapted to her particular requirements. Visits have sometimes had to be suspended because of Covid rules, but we are always able to telephone each other for a chat. My aunt is comfortable and feels safe, and I’m happy to know she is being looked after with kindness and dignity.

Reply from Alison Barnes, General Manager at Temple Grove

Thank you so much for taking the trouble to submit a review.

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Review from Joanne W (Daughter of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became very ill with cancer last year and stayed at Temple Grove for the last few months of her life. This is a CQC rated outstanding home, and I can certainly see why. Despite the exceptional pressures Covid has caused, the staff were like angels; not only did they spend time getting to know
my mother, they were also incredibly understanding towards me. My mother would continually tell me how incredibly kind and attentive both the carers and nurses were, not just during the days but also at nights when she couldn’t sleep. I could not fault their professionalism in terms of how they handled my mother’s end of life care. My mother died peacefully and with dignity; I could not have asked for more.
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Review from Mark E (Son-in-law of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was struggling to cope at home, at the relief she felt on entering the supporting environment of Temple Grove was enormous. The staff treat her with such compassion and dignity, and it is clear to see for them, it is not just a job but that they care greatly for all the residents.
It
is not just the careers, however, from the management to the nurses, activities and housekeeping there is a real family feel at Temple Grove, and everyone works so hard to ensure that all the residents are happy and that Temple Grove is a proper home.
The home is rated outstanding by the CQC, and it easy to see why, it is so reassuring to have my mother-in-law living where I know she is getting such excellent care, and it is obvious when speaking to the manager and nurses that clinically they are excellent.
Whilst I have not eaten there myself, my mother-in-law raves about the food and has found great comfort in the activity programme and the friends and bonds she has formed at Temple Grove.
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Review from Brian H (Son of Resident) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say thank you to all the Temple Grove staff at every level, particularly the staff of Elizabeth Unit, who nursed and assisted my mother whilst she was a resident.
Mum was severely disabled with Multiple Sclerosis, and as a result, required a high level of care and support, which
she received throughout her stay. Mum always spoke very highly of the staff, of their professionalism and their kindness.
When visiting, we were always made to feel very welcome and built a positive relationship with staff.
We have been particularly impressed with how Temple Grove has kept us informed and supported Mum during this very difficult period of Covid.
We would have no hesitation in recommending Temple Grove to others.
Reply from Alison Barnes, General Manager at Temple Grove

Thank you for your kind words and your lovely review.

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Review from Barry W (Son of Resident) published on 14 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was admitted into the home as an interim arrangement from hospital between 8th and 26th March. The fact that it was short term made no difference at all to the way he and the family were treated. The day after admission Dad was up and dressed in his own clothes and sitting in a chair and we were
overwhelmed by this improvement. All the staff were caring, respectful and supportive at this very difficult time, nothing was too much trouble for clinical and managers alike. A special shout out to the catering and housekeeping staff who were an absolute joy! Keep up the good work and if you had been nearer to Dad’s home town we would have stayed. Thank you all so much.
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Review from Sarah M (Granddaughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Temple Grove is a fantastic care home and probably the best in Crowborough/Uckfield area and surrounding villages and I would recommend it in a heartbeat.
My grandmother has been a resident for 4 years now in the private section although everyone is treated the same with extreme care, dignity, empathy,
patience, friendliness and fun. They have respect and are helpful. Nothing is too much trouble plus the manager has turned it around to make it like their home.
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Review from Denise C (Daughter of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot thank all the staff enough for all their kind help in looking after our father. We came away from Temple Grove feeling he is in excellent hands.
Thank you for all your patience and kindness in dressing, caring for his every need, keeping him clean and smartly dressed with excellent personal
care. Thank you for all your patience in sitting chatting to him when things have been difficult for him to understand and laughing with him when things have been funny. Thank you all for his superb care. It has been a relief to us all.
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Review from Paul S (Son of Resident) published on 30 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a very independent person and, despite being disabled with Multiple Sclerosis she continued - at 74 years of age - to work every day until very recently. She had lived alone, with visiting careers, since my father passed away five years ago. The decision to move into a care home (and it
was HER decision) was not made lightly, but it was clear that she now needs more care than was possible at home. My wife and I looked at Temple Grove for her and were struck by the competency and loving attitude shown by all of the staff there, whether management, care, nursing or facilities. We have never seen one of them without a smile on their face, and we visit every day.


Mum moved in just days before Christmas and was made to feel at home from the very start. We are absolutely confident that she is safe, comfortable and happy, but her words sum up Temple Grove best "Everyone here is lovely. I'm so lucky that you found this place for me, you couldn't have found anywhere better."

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Review from G C (Wife of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is only here short term but is being very well cared for. Can't fault anything.
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Review from Glenda B (Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent a week at Temple Grove for recuperation and recovery following an acute foot operation.
Nothing was too much trouble.
My privacy was respected, whilst there was immediate response to all my needs.
Residents and staff enjoyed a happy atmosphere at all times, which was conducive to my speedy
recovery.
I would not hesitate to recommend Temple Grove to friends and family.
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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Temple Grove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Temple Grove is calculated as follows: ( (159 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 166 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Temple Grove is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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