Temple Grove

Crowborough Road, Herons Ghyll, Uckfield TN22 4BY
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9.9 122 Reviews
  • Temple Grove, Uckfield
Temple Grove is a care home rated Outstanding by the CQC (January 2020) for up to 65 people. Those living at Temple Grove are provided with personalised care plans tailored to individual needs, taking into account their history, likes and dislikes. Independence and choice are strongly encouraged and promoted throughout all aspects of life at the home.

Long-term, short-term, respite and convalescent care are all available at Temple Grove. The home can also cater for those with complex nursing care needs.

The en-suite bedrooms are fully furnished and include a desk, wardrobe, flat screen televisions and Wi-Fi. Residents are welcome to take along personal belongings and furnishings to make their rooms more comfortable and familiar. Bedrooms on the ground floor offer direct access into the gardens while those on the first floor feature picture windows, offering great views of the gardens.

Each floor has its own dining room and lounge and there are various additional facilities such as a film and TV room, a shop, a hair salon and family rooms.
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Care Provided by Temple Grove

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Temple Grove to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Temple Grove to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Medici Healthcare Ltd
  • Privately Owned

Person in Charge

  • Eileen Allison (General Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (65)

Visiting

  • Vistors welcome 24 hours a day, 7 days a week

Parking

  • The home have able parking on site

Temple Grove Reviews (122)

9.9

Temple Grove has a Review Score of 9.9 (9.878) out of 10, based on 20 reviews in the last 2 years.
Over all time Temple Grove has 122 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Temple Grove
  • 40
  • 26
  • 10
  • 7
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  • 5
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  • 1
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Total of 122, showing 21-40
Review from B D (Wife of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team who looked after my husband were happy in their work which made the whole experience pleasant. They went above and beyond to make it comfortable for us. Nothing was too much trouble.
Reply from Catalin Gyulai, General Manager at Temple GroveThank you very much for your kind words, much appreciated.
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Review from K S (Daughter of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care is great.
The facilities are great.
The carers are lovely.
Thank you.
Reply from Mark Ellison, Owner at Temple GroveThank you very much for your positive review of our service. We greatly value your feedback.

Many thanks
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Review from Andy H (Son of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are extremely professional and genuinely care about their residents, unlike the previous home. There is very little turnover of staff which has an extremely positive impact on the care and is a testament to the home management. I cannot the level of care high enough, Temple Grove has been
a game changer for my mother.
Reply from mark ellison, Owner at Temple GroveMany thanks for your response and I'm pleased your mother is enjoying her stay. I'm also glad you have noticed the continuity of staff. We do overstaff to ensure that we don't have agency in the home and ensure we can maintain our levels of care. Our staff ratios are 1:3 compared to the sector standard of 1:6.
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Review from Maisie N (Granddaughter of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting my grandad here was a really enjoyable experience. The staff are extremely hospitable and always had time to talk about my grandfather's treatment. The facilities were always clean and the variety of activities offered to residents was amazing. The staff were amazing at any time of day. My
grandfather seemed comfortable and people were always in and out to check on him.
Reply from mark ellison, Owner at Temple GroveThank you so much for your review, it is much appreciated by all the staff. I’m really pleased to hear your father is enjoying his time with us.
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Review from C A (Granddaughter of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma receives amazing care and the people who attend to her needs are just wonderful! We are always welcomed by everyone we see and the atmosphere of Temple Grove is always calm and friendly. One staff member is wonderful and caring. Another is a joy when he pops in as is the cleaner and the entertainment
ladies. The leads of entertainment are so super lovely too, nothing but good things to say.
Reply from Mark Ellison, Owner at Temple GroveThank you so much for your feedback, its particularly nice to hear that you are pleased with so many different roles in the home. Much appreciated.
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Review from P H (Son of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely to see Mum as she is now today. She has come so far. Lovely for us all to see.
Reply from Mark Ellison, Owner at Temple GroveThank you it is great to here your mum is thriving here.
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Review from C E (Daughter of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After viewing several care homes, Temple Grove was chosen for my father due to its cleanliness and amazing staff. Everyone was so kind and helpful.
Reply from Mark Ellison, Owner at Temple GroveThank you for your kind words, which are very much appreciated.
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Review from F M (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at Temple Grove for four years. Throughout this time he has received excellent care. Without exception, the staff are professional, attentive and warm. They go above and beyond to meet his every need. As visitors, we are always welcomed with a smile and greeted by name. Everything and
everyone is taken care of at Temple Grove.
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Review from J F (Son of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care of my mother has been absolutely incredible and has been a great comfort to myself and my siblings. Every member of staff, carers, nurses, cooks, cleaners and anyone I've missed are among the most kind and genuine people I have met. Many thanks to all.
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Review from C E (Son of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, caring staff and lovely location.
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Review from F D (Friend of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far so good? He appears very happy and well cared for and is thriving. Thank you! Everyone is super careful, kind and always helpful.
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Review from Brian S (Stepfather of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is well run and the residents are well looked after. The staff are always cheerful and look after visitors as well as the residents. The facilities are always clean and tidy.
I would give this home a very high recommendation.
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Review from K S (Son of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Terrific staff, excellent nursing and a lovely atmosphere. A wonderful nursing home.
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Review from Vincent H (Son of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Temple Grove from January 2023 until unfortunately, she passed away in August. Having previously been at a care home where the care was sadly lacking, from the moment my mum arrived the care she received was exceptional and went far beyond that which would be expected.
Mum's
needs were fairly complex but the staff always catered for her and did everything possible to ensure she was comfortable. Most importantly, they built a relationship with her and spent time with her and were always there for her when she needed them.
During a difficult period in the weeks before Mum passed away, it was not only the care that was given to Mum that was exceptional but also the support that was given to her family during visits and at her time of passing at which we were present.
I cannot express enough my gratitude to every member of staff for the way they cared for Mum and for the support they gave all of us when she passed.
They are carers who care.
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Review from Caroline S (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great food, staff friendly, caring for Dad and towards visitors.
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Review from Rebecca B (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been so well looked after and supported throughout his time here. It's kept me so much calmer knowing he is being treated as the man he is, not as his disability. Thank you so much (also staff are amazing and really friendly).
Reply from Catalin Gyulai, General Manager at Temple GroveThank you for much for your kind words. Much appreciated.
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Review from M C (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring home. The staff are highly professional and the facilities are good. I am very pleased that my father is here as he is in good hands.
Reply from Catalin Gyulai, General Manager at Temple GroveThank you for much for your kind words. Much appreciated.
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Review from L T (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved to Temple Grove in September 2021, and the care and love she has received have been over and above what we ever expected. It's so lovely to visit her, the staff cannot do enough for you to make you welcome and fuss over you. We will never forget the way she has been looked after, ever.
Reply from Catalin Gyulai, General Manager at Temple GroveThank you for much for your kind words. Much appreciated.
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Review from Graham C (Husband of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not have been more pleased with Temple Grove.
From the initial assessment to discharge, everything was carried out in a professional manner. The staff were never-failing in their friendlinessand helpfulness.
All credit to everyone involved.
Reply from mark ellison, Owner at Temple GroveThank you for your review, which is very much appreciated.
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Review from i m (Brother of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following on from my previous feedback. I have had a productive conversation with the homeowner and we had a very productive conversation. We addressed the concerns that I had raised. I am very pleased to say that those issues have been resolved in the main with just one or two very minor things outstanding
as I write this. I would like to stress however that despite my previous criticisms, they are in no way towards the caring and dutiful staff and management who go about their business professionally and with complete compassion towards all the residents. I also believe this will continue to be the case as we move forward.
Thank you to all at Temple Grove who tolerate both myself when visiting my brother and my brother for his rather fragrant shall we say choices of words on a daily basis. Whilst he has great banter with the staff in particular.
Reply from mark ellison, Owner at Temple GroveMany thanks for your kind message. It was a pleasure to speak with you and discuss your brother's needs. Your insight was extremely helpful in informing how we are able to make your brother's care even more person-centred. He is a valued part of the Temple Grove family and I know our staff value his friendship enormously.
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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Temple Grove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Temple Grove is calculated as follows: ( (209 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 237 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Temple Grove is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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