Bentley Court

29 Nordley Road, Wednesfield, Wolverhampton WV11 1PX

Group: Priory Adult Care

Person in charge: Angela Butler (Manager)

Local Authority / Social Services: Wolverhampton City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 77 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 77

Rooms with ensuite WC: 77

Facilities & Services: Own GP if required • Close to Local shops • Near Public Transport

Latest Care Quality Commission* Report on Bentley Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 5.4 (maximum of 10) for Bentley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.4 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Bentley Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 2.375 for Bentley Court is calculated as follows: ( (5 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 24 Ratings = 2.375

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.065 Points relating to the number of positive Reviews for Bentley Court is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 15.4 positive Reviews (77 registered maximum number of service users ÷ 5). 1 Reviews ÷ 15.4 Target = 0.065

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

5.4 Bentley Court has a Review Score of 5.4 (5.440) from 2 Reviews


Average Ratings

  • Excellent
    0
  • Good
    0
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bentley Court?

  • Extremely LIKELY
    0
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Bentley Court

  • Daughter of Resident/Service User
    1
  • Sister of Resident/Service User
    1

Have a relative in there this is a very poor so-called care home. The stench hits you when you go in, resident not happy there. Men in with women where some women take their tops off. The tray that relative was eating off filthy. Some residents more ill with dementia than others consequently shouting and banging. Seems they have lost everyone's glasses and such. What a sad way to have to end up in there at the end of someone's life. I feel so sorry for every single one of these of these people in this poorly run home.

How likely would you be to recommend Bentley Court? Extremely Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Average Rating:   1.8 out of 5

Angela Butler, Home Manager at Bentley Court responded to this review on 17 May 2018:

I am sorry to see that you are unhappy with the care provided at Bentley Court. I would be really grateful if you could contact me directly on 01902 722100 to arrange a face to face meeting where we can discuss the issues you have raised.

My mother has been there for 2 years now, and under the management then, the place was understaffed and mistakes being made by staff. Had I not been there daily to check on mom, who knows. The staff have gotten used to me coming in and assist wherever possible.
I have found that there is a frequent use of agency staff, and I know its difficult to predict sickness but you cannot surely expect agency staff to hit the ground running and absorb all there is to know about the residents. This is especially annoying when I come in to see someone feeding my mother without raising the bed to 90-degree angle when eating and feeding her too quickly in order to finish the task. There just isn't enough staff at the best of times. Today I arrived at lunchtime to find they were just finishing her daily wash, again short staffed and overworked, at times without having breaks, not to mention undervalued. The staff do try very hard to complete their duties and no one has quality time with residents.

How likely would you be to recommend Bentley Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3 out of 5

Angela Butler, Home Manager at Bentley Court responded to this review on 05 Apr 2018:

We are sorry to hear that you had a negative experience in relation to Bentley Court. Priory Adult Care is committed to providing the highest quality of care and making a real and lasting difference to everyone we support.

If you would like to raise your concerns directly with us, please contact our team on 01905 82 88 54 or email: adultcare@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.

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Bed Vacancies

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Awards / Recognitions

April 2014

Job Vacancies

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Care Home Idol 2016

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