Bentley Court

29 Nordley Road, Wednesfield, Wolverhampton WV11 1PX
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9.7 64 Reviews
  • Bentley Court, Wolverhampton
Bentley Court Care Home is a purpose built care home for older people.

Situated in a residential area of Wednesfield, West Midlands. This 77 bedded home is situated in its own pleasant grounds and provides general and dementia nursing care. Accommodation is provided in single en-suite rooms that are arranged over two floors. Communal areas include two dining rooms, two lounges on each floor and a hairdressing salon. Staff encourage their residents to be as active, and to retain as much of their independence, as possible. The focus at Bentley Court is to maximise the potential of the individual at any stage of their life enabling them to focus on their abilities. Please contact the home for further information.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Near Public Transport

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jenny Wootton (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (77)
  • Single Rooms with Ensuite Wet Room (77)

Bentley Court Reviews (64)

9.7

Bentley Court has a Review Score of 9.7 (9.720) out of 10, based on 15 reviews in the last 2 years.
Over all time Bentley Court has 64 reviews.

Overall Experience
  • 35
  • 25
  • 2
  • 0
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Date Published
  • 64
  • 3
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  • 15
  • 49
Reviewer Connection to Bentley Court
  • 27
  • 8
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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  • 1
Total of 64, showing 61-64
Review from Annette H (Daughter of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care provided is second to none. Mom is cared for by the best staff who are kind, calm, compassionate and caring.


We have no concerns about leaving mom there knowing that on her final lap of life, she is being given the care that we were no longer able to provide. Well done to them all.

Reply from Angela Butler, Home Manager at Bentley Court

Thank you for your positive feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from David J (Son-in-law of Resident) published on 31 May 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
The fact is there are 76 residents as of now and only 13 staff on shift in the day when fully staffed, and 5 at night when fully staffed. It is impossible to give basic care. The staff struggle and strive in trying to meet the many needs of multiple residents. It's clear to see the staff are not able
to provide time to spend with residents as the volume of work they have thrown upon them makes it literally impossible, this is not acceptable in 2018. Every now and again the desensitizing managers will try to occupy the minds of staff with the ideals of a new structure to somehow deal with the monolithic workload aiming to make the home an enchanting viable workspace. This is condescending and simultaneously a self-admission there is real issues. The staff can not do more than they already are, trying to apply new structure only repeats a monotonous short-lived change, this change suggests staff and structure is the issue. This is obviously not the issue when staff are running at 110%.
Reply from Angela Butler, Home Manager at Bentley Court

We are sorry to hear that you've had a negative experience in relation to Bentley Court. Priory Adult Care is committed to providing the highest quality of care and making a real and lasting difference to everyone we support.


If you would like to raise your concerns directly with us, please contact our team on 01905 82 88 54 or email: adultcare@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.

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Review from Kathleen E (Sister of Resident) published on 18 May 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
Have a relative in there this is a very poor so-called care home. The stench hits you when you go in, resident not happy there. Men in with women where some women take their tops off. The tray that relative was eating off filthy. Some residents more ill with dementia than others consequently shouting
and banging. Seems they have lost everyone's glasses and such. What a sad way to have to end up in there at the end of someone's life. I feel so sorry for every single one of these of these people in this poorly run home.
Reply from Angela Butler, Home Manager at Bentley Court

I am sorry to see that you are unhappy with the care provided at Bentley Court. I would be really grateful if you could contact me directly on 01902 722100 to arrange a face to face meeting where we can discuss the issues you have raised.

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Review from Patricia B (Daughter of Resident) published on 5 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been there for 2 years now, and under the management then, the place was understaffed and mistakes being made by staff. Had I not been there daily to check on mom, who knows. The staff have gotten used to me coming in and assist wherever possible.
I have found that there is a frequent
use of agency staff, and I know its difficult to predict sickness but you cannot surely expect agency staff to hit the ground running and absorb all there is to know about the residents. This is especially annoying when I come in to see someone feeding my mother without raising the bed to 90-degree angle when eating and feeding her too quickly in order to finish the task. There just isn't enough staff at the best of times. Today I arrived at lunchtime to find they were just finishing her daily wash, again short staffed and overworked, at times without having breaks, not to mention undervalued. The staff do try very hard to complete their duties and no one has quality time with residents.
Reply from Angela Butler, Home Manager at Bentley Court

We are sorry to hear that you had a negative experience in relation to Bentley Court. Priory Adult Care is committed to providing the highest quality of care and making a real and lasting difference to everyone we support.


If you would like to raise your concerns directly with us, please contact our team on 01905 82 88 54 or email: adultcare@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.720)

Overview of Review Score

The Review Score of 9.7 (9.720) out of 10 for Bentley Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.746 for Bentley Court is calculated as follows: ( (134 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.746
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.974 Points relating to the number of positive Reviews for Bentley Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 15 Positive Reviews ÷ 15.4 = 0.974
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Feb 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Susan Shelley

Job Title: Registered Manager Joined: 2022

Susan came to the home in January 2022 and brought with her 32 years of experience in care including 21 years as a care manager. Susan has a real passion for care and in particular, Susan and her team ensure residents receive not only the very best care but their daily lives are filled with as many bespoke opportunities and choices wherever possible.
Susan and her team welcome feedback and always seek to improve wherever needed.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bentley Court to verify any information. View our terms and conditions. Bentley Court has an Enhanced Service - more info.