Bentley Court

29 Nordley Road, Wednesfield, Wolverhampton WV11 1PX
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9.7 64 Reviews
  • Bentley Court, Wolverhampton
Bentley Court Care Home is a purpose built care home for older people.

Situated in a residential area of Wednesfield, West Midlands. This 77 bedded home is situated in its own pleasant grounds and provides general and dementia nursing care. Accommodation is provided in single en-suite rooms that are arranged over two floors. Communal areas include two dining rooms, two lounges on each floor and a hairdressing salon. Staff encourage their residents to be as active, and to retain as much of their independence, as possible. The focus at Bentley Court is to maximise the potential of the individual at any stage of their life enabling them to focus on their abilities. Please contact the home for further information.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Near Public Transport

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jenny Wootton (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (77)
  • Single Rooms with ensuite Wet Room (77)

Bentley Court Reviews (64)

Total of 64, showing 41-60
9.7

Bentley Court has a Review Score of 9.7 (9.720) out of 10, based on 15 reviews in the last 2 years. Over all time Bentley Court has 64 reviews.

Overall Experience

  • 35
  • 25
  • 2
  • 0
  • 2

Date Published

64
4
7
15
49

Review from A M (Wife of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband prefers to stay in his room for the majority of the time as he has always been a "loner". His wishes are respected. He gets on well with the staff and will go to some activities and entertainment.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from G B (Granddaughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very helpful. Will always do their best to help everyone. Very knowledgeable.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities

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Cleanliness

Treated with Dignity

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Value for Money

Review from J L (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my Dad came to Bentley Court he was very frightened but the staff have been nothing but kindness to him and now he is happy and content. I am so grateful for all their help and understanding.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities

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Treated with Dignity

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Review from K S (Son of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A big improvement since they have had a new Manageress. Regular staff instead of temp staff. Going in the right direction. Better communications. Well done to everyone, staff and management.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities

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Treated with Dignity

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Review from J T (Sister of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely improvement in the last 12 months.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Value for Money

Review from R S (Granddaughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

New management made changes to surroundings in the care home.
Paperwork is more clear to understand.
Grandmother's needs are met more efficiently, although there is a language barrier.
Prompts put in place in Punjabi-English for staff to communicate with granny.
Aids used to help granny and
staff (e.g. hoist).
Granny treated with dignity and respect.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Activities

Management

Safety / Security

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Value for Money

Review from A I (Son of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my father has joined the home, back in 2015, the quality of care and appearance of the home has improved very much. Creating an environment suitable for such people who rely on care and support in difficult times. Further improvements are helping to bring staff together and create a nice place
to work and visit family or friends, even when people are unwell at times.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Review from J R (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly, polite and caring. The facilities are good with a large pleasant garden which Mom particularly enjoyed until she could no longer get about. Nurses and management are responsive to requests and suggestions concerning care and health requirements. The food is basic and plentiful
and would benefit from a more imaginative approach to vegetables rather than reliance on predominately carbohydrate-based meals.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Activities

Management

Safety / Security

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Value for Money

Review from Louise P (Granddaughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are really pleasant and helpful and they care for all the individual needs of the residents. I would recommend Bentley Court to friends. The staff are always friendly and welcoming to the families of residents.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Review from Bridget B (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We arrived today 3rd October and Mum was looking well, although a lot slower due to her dementia. The staff are always very friendly and seemed very happy in their work. There is always a helping hand from all the staff. I felt happy leaving Mum today as she was very calm.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Grandson of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly. I have not seen anything that would cause me concern with regards to my nan if my nan needs anything staff crack on which is good.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Review from L S (Great-Nephew of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seen a huge change at the home in the last few months, my aunt is really settled and very well looked after. Staff are lovely can't fault it.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Review from K P (Great-Niece of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Bentley Court for around 12 months now, just recently there have been a lot of improvements made. It's very warm and welcoming, the new manager is like a breath of fresh air. Staff are fantastic, friendly and really look after my aunt. I am really happy that she is really happy and
I wouldn't want her to be anywhere else.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Daughter of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Improvements have been noted during the last 4 months. Including cleanliness, lack of smell. Consistency of staff and visibility of consistent nursing staff.
Safety and dignity of residents seem to be the main focus again.
The home feels less frantic and calmer which can only benefit residents.
An
interest in residents' past, likes, dislikes, characters is being taken which means treatment can be designed accordingly.
Safeguarding software would improve documenting and tracking of issues.

Reply from Rebeecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melanie W (Daughter of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with Bentley Court. Staff do their best and always show love and dignity to all residents, food at times could have more variation, but on the whole, it is a happy working environment to be in and would recommend the home to anyone. Nurses are always caring and on the ball for all.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John H (Wife of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife has been in care for almost 12 months and the staff are very caring and respectful. She seems perfectly happy in her circumstances. She enjoys her meals and the selection. She enjoys the different activities that are put on daily. All in all, she seems quite happy.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M K (Wife of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Initially, my husband had trouble settling in and there were occasionally problems with care.
Recently I feel care and services have improved and he is more settled.
The staff have always been kind and caring taking trouble to address any issues arising.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K G (Daughter of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom is happy here. The nurses and care staff are friendly and approachable and I like that. The new manager is a breath of fresh air around the place. The staff do everything in their power to ensure that my mom is looked after and as a family, we enjoy some great banter with the staff/nurses.
This
is a difficult job which I couldn't do on a permanent basis so hats off to them.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie B (Daughter of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent and my father loves them. He is well cared for, looked after and perhaps a little bit spoilt. The staff listen to his needs and do everything they can to make his life as comfortable as possible. Thanks!

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter S (Son of Resident) published on 13 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Bentley Court for two months before she had to return to hospital.
The reviews we saw before she went were a bit mixed, but we were very happy with the level of care she received. There always were plenty of staff around, and they were energetic and helpful, with a good
manner.
We had a good experience of the home, and we would happily recommend it to others.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.720)

Overview of Review Score

The Review Score of 9.7 (9.720) out of 10 for Bentley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for Bentley Court is calculated as follows: ( (134 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.974 Points relating to the number of positive Reviews for Bentley Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 15 Positive Reviews ÷ 15.4 = 0.974

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Feb 2025

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

No image found

Susan Shelley

Job Title: Registered Manager

Joined: 2022

Susan came to the home in January 2022 and brought with her 32 years of experience in care including 21 years as a care manager. Susan has a real passion for care and in particular, Susan and her team ensure residents receive not only the very best care but their daily lives are filled with as many bespoke opportunities and choices wherever possible.
Susan and her team welcome feedback and always seek to improve wherever needed.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bentley Court to verify any information. View our terms and conditions. Bentley Court has an Enhanced Service - more info.