Roseberry Court, Redcar, Cleveland & Teesside
Roseberry Court, Redcar, Cleveland & Teesside
Roseberry Court, Redcar, Cleveland & Teesside

Roseberry Court is a purpose-built care home located just a short drive away from the beautiful sandy beaches of Redcar. The home’s manager has extensive experience in caring for older people and, together with the dedicated team, provides care 24 hours a day, valuing each resident as an individual and ensuring all their needs are catered for.

The home has three floors with several lounges and dining areas, as well as large, well-equipped bedrooms which all feature en-suite facilities. The home is decorated to a high standard and offers various facilities, including plasma televisions, a beauty salon, unlimited WiFi and a Nintendo Wii.

Residents can enjoy relaxing outside and enjoying the fresh sea air in the home’s beautiful landscaped gardens.

Group: HC-One

Person in charge: Alison Corner (Home Manager)

Local Authority / Social Services: Redcar and Cleveland Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Respite Care • Separate Dementia Care Unit • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Roseberry Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 21 Feb 2018

Please contact us for information regarding our bed availability

Reviews

9.7 Roseberry Court has a Review Score of 9.7 (9.688)

The Review Score of 9.7 (maximum of 10) for Roseberry Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 67 Reviews over all time. This Average Rating is also the rating value for Roseberry Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 66 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.688 for Roseberry Court is calculated as follows: ( (564 Excellents x 5) + (204 Goods x 4) + (21 Satisfactorys x 3) ) ÷ 789 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Roseberry Court is based on 66 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 66 Reviews ÷ 12.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    47
  • Good
    19
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Roseberry Court?

  • Extremely LIKELY
    58
  • Likely
    9
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Roseberry Court

  • Daughter of Resident/Service User
    19
  • Friend of Resident/Service User
    8
  • Daughter-in-law of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    4
  • more

This is the best place to be. Both my parents are so well looked after, the staff go above and beyond to make sure they are well fed and cared for. They also make my visits feel like I am one of the family. The 3 Wishes program is amazing and dad had a fab day out and as a family have lovely photos of the day which is very special to us. I can't thank all the staff for what they do. They make mum and dads life full and fulfilled as much as they can. Thank you.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very clean and welcoming. The staff obviously care about the residents and their welfare. I have found all the staff pleasant, hardworking and caring, especially the staff on the second floor. I have been impressed with the standards of the housekeeping team and the catering staff.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am extremely satisfied with the home and all aspects of it, the care, entertainment etc, everything is 1st class.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandma is very comfortable and well looked after. The staff are very friendly and helpful.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pleased with all of my Nana's care - always well dressed and clean. Staff are very caring and friendly. Always have a word with me and my Nana.

Me and my family are really pleased with her care!

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum has lived in this care home since September 2015 and throughout that time I have never had a cause for complaint. My Mum tells me that she feels safe and the staff are kind and caring. The staff are excellent and always address the family when visiting. It is nice that they knew first names and obviously listen to Mum when she talks about us. The Manager leads the home brilliantly and again knows the family is always bright and friendly upon visits. She has set an excellent example as a manger which the staff follow. Any small worries I have about Mum are always addressed immediately. I wish I had more space as there are so many positive things to say!

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like Roseberry Court a lot, as it's a friendly lively atmosphere. Staff are very kind and understanding. My grandma is very comfortable here and it makes me extremely happy knowing she is safe and happy here.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have nothing but praise for the staff here at Roseberry Court. Their professionalism and caring attitude is first class. The whole team give their complete dedication to the safety, dignity and well-being of the residents. I would like to thank them from the bottom of my heart for the care they give my mum and her quality of life as a direct result.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Following the excellent care my mum receives here, I have already recommended Roseberry Court to a friend for her father. The staff are all so kind and caring and mum's family know that she is in good hands and well looked after.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely caring and clean home, very friendly.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Lovely home. Professional, caring and friendly staff. What more does anyone need in a home?

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff here are very kind and helpful - nothing is too much trouble. Carers talk to my mum so respectfully and treat her with excellent care and attention. We feel very relaxed and at ease knowing mum is in safe hands. We as a family are very impressed with the care all round - It is excellent.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a lovely home and my sister is happy here.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is A1+. Lovely atmosphere, a warm welcome. Staff are always cordial, the attention to the service users is first class.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the staff very helpful, friendly and caring towards my mother and my family. They keep my mother in a clean and well-dressed manner. Over the Christmas holidays, they were very thoughtful about getting my mother ready for a visit to our home. She was clean and well dressed, which I can't thank them enough for! The events for them over the holidays were very good with the staff joining in with fun and love. We are happy with all the care and support they give my mother!

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very clean and bright with a lovely atmosphere. Very homely for my Mum which is very important. Staff are very caring and considerate of Mum's needs. Nothing is too much trouble and staff are very approachable to family members and will help and support in any way they can.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Although resident was only there about 10 days the impression of all the family was one of total satisfaction with Roseberry Court in all aspects - including facilities, management and the overall care offered.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

l love bringing my therapy dog here to visit the residents, everyone is so happy and friendly. Best hour of the week.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

It is a pleasure to visit the home and witness the care. Kindness and reassuring efficiency with which members of staff are treating its residents. The friendship and cooperation is evident among the staff. The same attitude is also extended to all visitors.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law was a resident at Roseberry Court for over 3 years, she was very happy here and well cared for. She died early 2017 and we still feel very welcome visiting the home and enjoying activities with the residents. I wouldn't hesitate to recommend the home to anyone.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are very kind and pleasant and look after my mum and dad very well.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall care is very good. Staff are very pleasant and the care for my mother is excellent.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Since my mother has taken up residence in Roseberry Court she has improved both her mental and physical health gain both motivational and confidence.

How likely would you be to recommend Roseberry Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

A lovely care home created by caring staff that listen, take time to help and always have a friendly smile and word for my dad and those that visit him.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff are good and work long hours for small pay.

How likely would you be to recommend Roseberry Court? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Friendly relaxed atmosphere with nice staff.

How likely would you be to recommend Roseberry Court? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home is clean, spacious and welcoming. The staff are all very nice and are always happy to help. They look after my grandma very well. I feel happy that she is here and confident that she is being looked after.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has lived here for one month and is very happy and feels safe and secure.

How likely would you be to recommend Roseberry Court? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Generally a great home. Have visited others in the area and still remains above others. Certain staff go above and beyond.

How likely would you be to recommend Roseberry Court? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My grandmother had a very bad experience in a previous home, this one has restored my faith in care homes. The staff are excellent and friendly they are the pride of the care service.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum is very comfortable, well looked after and her health in relation to weight and skin condition has improved since moving into Roseberry Court. I like the consistency of care i.e the same carers become familiar particularly helpful for those with dementia.
Suggestion - Carers first names in large print on nametags would be helpful to both residents and families.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Fairly good home. High turnover of staff that doesn't help with continuity of care.

How likely would you be to recommend Roseberry Court? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Katie Price, Careline Advisor at Roseberry Court responded to this review on 20 Oct 2017:

Thank you for your comments on our care home, Roseberry Court - we appreciate all feedback received as it helps us to make improvement where required. Staff turnover is very low, however, we have alternated staff on all floors lately to ensure all staff are familiar with all our Residents within the home. This ensures that if staff cover sickness, holidays, etc. they are aware of Residents needs and care requirements which supports continuity of care as they will have a good knowledge of the Residents they are caring for. The Home Manager operates an open door policy, please do feel free to raise any concerns you might have with her so that they can be immediately addressed.

I regularly visit a friend who has been in this care home for 7 years come November 2nd 2017 and in that time she has been well looked after by the staff in the home. Please let this continue. Thank you.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister is happy here and everything is lovely.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Visiting my friend, I think she is very well cared for and the home is beautiful.

How likely would you be to recommend Roseberry Court? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The manager and staff were very good when I moved my sister from another home to the above. The home is bright, well decored and the staff are very pleasant and helpful. She has only been there for one week but so far very satisfied. I will no doubt give another review at a later date.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My one year here has been very good. I can do some things myself and need some help with certain things. Care overall is very good.
You are treated with dignity and I would like to say they are excellent.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good care home. Good staff who work very hard to care for the residents. Well trained carers who give so much above and beyond their duty. Well done to the management and staff.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

This is a lovely purpose built building that gives space and opportunity for those that can walk about and get exercise. There is plenty of room in the bedrooms and bathrooms. Staff are very good given the amount of residents they are responsible for and helpful to families.
They only drawback is dementia patients can not access the outside space. Overall, I am happy my mother could have a place here.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Clean, tidy and well maintained. Helpful staff.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very welcoming.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff seem helpful.

How likely would you be to recommend Roseberry Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Management: Good

Rooms: Good

Staff always helpful and friendly. The room is beautifully clean and tidy. Always nice and warm.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

When I visit the home to see my friend I always feel very welcome. Staff are lovely, the home is always very clean and smells lovely. Meals are good and nutritious and they are always happy to oblige with something different if not on the menu.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

It is a very happy place to be with caring staff. Bright and clean home and very welcoming. Mum is happy which is important.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my partner gets is very good. The only fault I find it toilet related. The staff have several people who need two carers to take them to the toilets, so someone has to wait.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have visited this care home a number of years visiting friends who are in care here. I have always been impressed with the home itself and its facilities but most importantly the care provided by what I find to be professional and efficient staff who obviously do care about the residents. I would add that if I wasn't happy about what I see I would comment, but there has never been any need for adverse comments.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My cousin 78 has been at Roseberry Court for 2 years and although suffering from several complaints has been well looked after. The rooms are excellent and facilities also.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have peace of mind knowing that mother is in a safe environment. The home is very welcoming, with a coffee machine in the entrance and the staff are very friendly, nothing is too much trouble for them. Staff are approachable if we have any concerns regarding mother's wellbeing.
There is a variety of menus for her to chose from.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very satisfied with the care our sister receives. The home is always clean and welcoming, the staff are friendly, efficient and caring.
More of the same please.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am so pleased my mother was accepted at Roseberry Court. It was recommended to me and my sister and after viewing, we knew this was the best one we had seen.
Mam is very happy here and takes part in most of the activities and its great to see her so happy and cared for.
All the staff call her by name and take a genuine interest in her. We feel she is safe, happy and cared for and we couldn't ask for anything more.
Thank you to all staff.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff - friendly, obliging and helpful.
Building - spacious, clean and well maintained.
Warm atmosphere throughout.

How likely would you be to recommend Roseberry Court? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Safety / Security: Excellent

Rooms: Good

I visit my sister twice a week and she always seems happy and content but that has always been her nature. The staff here are very helpful and friendly. I can't say if it is value for money as my sister's family have not told me what is paid.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

I write on behalf and in the company of my friends who both spent one-week respite care at Rosebery Court and were welcomed and treated with care, support and dignity. They have now returned for further respite and although the decision is difficult, they look forward to finalising arrangements for permanent residency, they have been helped although not persuaded by the efficient caring staff. Everyone in the team provides a helpful, homely, calm atmosphere which gives them the confidence to face their future together. Thanks to all.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Standards of care, habilitation, food and staff service are all of the highest standard.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always found the staff excellent and nothing is too much trouble as the resident's welfare always comes first. The standard of hygiene is also excellent.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the care my mother gets. The staff are fantastic.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the home clean, friendly, light and airy, plus very caring. My sister has been here seven years and I am sure it's all down to the care she has had here.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Very satisfied overall and staff very kind, although lost a few things. The majority were found after a week, except her glasses which are in the process of being found. My aunt is happy and has improved health wise and mentally a lot. So no complaints.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Roseberry Court operates to extremely high standards. The facilities are first class and the staff, at all levels ar professional, approachable and friendly. For my wife with her specific needs, the home is indeed a "home from home".
My wife has been a resident since 2009 and in that time we have never has any complaint or been disappointed.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An all round good care home, residents are well cared for and the staff are good and approachable.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

When my Mother-in-law first came to Roseberry Court, she was very nervous. She has now called it her home and feels safe and secure. They girls are caring and very friendly and make her feel at home. If needed, they contact a doctor or nurse.
We feel that this is the best place for her. We know she is well looked after.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I visit my mother every day and find the staff very helpful and kind.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Every time I come into the care home I am greeted with a smile, the staff are always helpful and friendly. The home is always clean, the lady who I visit is always happy and never has a bad word to say about the staff. She is my partner's mum and he never has anything bad to say. Keep up the good work.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We looked at a number of homes before we chose Roseberry Court this was the only home I considered suitable. Helen Mcardle homes are far superior to the many others in the area. The home is only as good as the staff caring, this varied from excellent to good, mostly excellent.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Good care home. Staff very polite and helpful.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The facilities were wonderful, homely but modern and extremely clean. Staff were very professional, well trained and high expectations across all aspects of care. Restaurant facilities like a hotel and food superb with choices. Relatives and visitors welcomed. Sundries in public places for visitors.

Staff always have times to talk and discuss. As daily visitor and daughter-in-law, it gave me huge relief to know my treasured mother-in-law was well cared for, with activities and visiting entertainment a regular occurrence. I thank you all.

How likely would you be to recommend Roseberry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Alison

Alison Corner

Job Title: Home Manager

Joined: 2009

Description:

What does ‘kindness’ mean to you?

“I believe kind care means providing a high standard of care with compassion, empathy, understanding, motivation and a smile.”
Alison has gained over 30 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Alison closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Roseberry Court.

When asked what she enjoys most about her role, Alison remarked: “I just love bringing a smile to our Residents’ faces.”
Away from work, Alison enjoys reading, playing bingo, travelling and socialising with friends.

If you would like to find out more information about Roseberry Court, Alison has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

You can contact Alison on 01642 495180 or via email on roseberrycourt.manager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Roseberry Court