Roseberry Court Care Home

Both of my parents have lived at Roseberry Court Care Home for almost a year. They recently moved onto a different floor within the home, which I was extremely anxious about. The manager and staff were so supportive and made sure their new rooms were prepared and the transition has been remarkable to say the least. The care, compassion and kindness shown to the residents and their family/ friends is exemplary.

I cannot fault this care home. It is always clean and tidy. The residents are well looked after. All the staff are most kind and friendly and always willing to help in any way. No complications regarding meals, my husband enjoys them. I visit every other day and am always welcome, as are other members of our family. Carers should have a substantial pay rise!

During the time I have been here in the home I have been well looked after. The staff are very helpful and friendly. My room is very comfortable and kept very clean.

My sister's room is always clean but I need to keep checking on toilet tissue and hand towels. Food looks good and healthy. Staff are always cheerful and helpful and friendly, needs more stimulation although this is an extremely sad and anxious time for family members Roseberry Court staff are understanding to my sister's diagnosis and to our feelings.

Thank you to everyone from the bottom of my heart.

Since my mam arrived at Roseberry Court Redcare she has had excellent support. The moment I walked into Roseberry Court I know the place was right. My mother arrived in November 2019 for end of life. Due to all the hard work by all the staff, my mother has just had her 96th birthday - words cannot say my gratitude. The past Manager was good, but the girl who is Manager is second to none 5 star - and her staff are out of this world.

Couldn’t thank the staff at Roseberry Court enough they do a great job and are always so happy and friendly nothing is too much trouble, my mam has been there a few months and has settled in lovely. It was her birthday today they put a banner in her home a card signed by all the team and a birthday cake was so lovely.

Reassuring to know my mother is well cared for 24/7 by your excellent staff. However, she says she is bored as there are no activities, not even a game of ludo, singing sessions or craft groups, or exercise on chairs. When will these important groups resume?

My mother was left in a chair soaking wet and a paper towel between her legs and her body, had little clothing on i.e. just a dressing gown that was half-open disclosing the rest of her body. When I showered her I went and asked for an incontinence pad the girl said no. I looked at her in amazement and said are you joking? She replied no, she has to bring her own, which we were not aware of. They had my number, they could have phoned me. Four days without any pads then she had to go back to the hospital after a fall only wearing a dressing gown, knickers, no bra. The hospital rang me asking for a nightie as her dressing gown was soaking wet. The home packed her belonging up but no nighties. The home was adamant the nighties went with her to the hospital. When I said I will ring CQC they soon found my mum's other two nighties.

I could not have been looked after any better anywhere. The staff are all first class. It has been a pleasure.

I feel it is a little expensive.

I have only positive feelings for Roseberry Court. The staff are wonderful, caring and very professional. The home itself is clean and welcoming.

I feel my dad is being well looked after and cared for. All at the home I have come into contact with have been friendly and helpful. They have kept me updated and review regularly. A big thank you to them all.

The home is reasonably satisfactory. Some of the staff are excellent and on the whole good. Some of the activities have been cancelled in recent months - short of staff? The activity person has been withdrawn to do care duties. You've had a bus here for some months - stationary - what a help this would be for activities. Some concern that my sister's meals do not look aesthetic in appearance, which puts people off. Otherwise reasonable considering complex duties.

Obviously beautiful home and so inviting. All the staff are warm and friendly and are always on hand to help or answer any questions, the rooms and the whole building is very clean and presented well, it's a home from home feeling. The care, the staff give us is impeccable. I can finally relax with my family at night knowing my dad is safe.

My mam came here as she could no longer live on her own. To say she has settled in well is a credit to the staff. Her birthday party was great and everyone made her feel like a queen and the food was great. My mam has been treated with dignity and care from all the staff and she loves it here, which makes the family happy so it is a win win.

Well cared for excellent staff and accommodation. Peace of mind during day and night regarding safety and care. Lovely well-balanced meals. Laundry service very quick, usually returned to the room the same day. No complaints.

We have found Roseberry Court to be an excellent care home. All the staff are extremely friendly at whatever time we visit. They liaise professionally by telephone. Should any matters arise concerning my mother-in-law's care which we really appreciate. I would definitely recommend this home should families be looking around.

After a week here, she is back to herself.

The staff do a marvellous job.