Roseberry Court Care Home

Low Farm Drive, Redcar TS10 4BF
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9.7 136 Reviews
  • Roseberry Court Care Home, Redcar
Situated close to the pretty seaside town of Redcar, Roseberry Court Care Home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and an excellent team of kind colleagues. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

At Roseberry Court, there are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Roseberry Court, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents to enjoy the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Roseberry Court, so the team is dedicated to supporting residents in building strong relationships in the Redcar neighbourhood, by organising events with local schools, charities and businesses in the area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1035

These prices are only a guideline, please contact Roseberry Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rikki Hall (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)

Roseberry Court Care Home Reviews (136)

9.7

Roseberry Court Care Home has a Review Score of 9.7 (9.705) out of 10, based on 28 reviews in the last 2 years.
Over all time Roseberry Court Care Home has 136 reviews.

Overall Experience
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Date Published
  • 136
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Reviewer Connection to Roseberry Court Care Home
  • 39
  • 21
  • 9
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  • 4
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Total of 136, showing 21-40
Review from Beverley A (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has spent her first year in a care home. The year has had its very difficult times, predominantly when her husband died. They entered the home together and were at the beginning of a new period of huge adjustment. My mother and all her family lent very much to all the staff at Roseberry Court.
We depended upon them all to look after our mother. They all totally respected her grief and offered her comfort and understanding. Each staff member have shown genuine professional affection and she has developed a fondness for them all. The home offers the opportunity to socialise with residents during different activities throughout the year. There is an excellent hairdresser which my mother appreciates. All staff members work extremely hard to make this care home ' a home ' on every level. She is treated with dignity and respect.
My mother tells me she likes everyone and is very happy. We can ask for no more. Thank you all.
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Review from Trevor B (Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am being well looked after by the staff. Most of the carers are helpful and devoted to the job. The rooms are cleaned every day (hoovering etc) There is a large sitting room and a pleasant room for meals. The food is good and the menu varies. This is a pleasant care home.
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Review from C V (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care for the most part. Sometimes feel an extra pair of hands would be helpful/ lovely friendly staff.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Roseberry Court Care Home

Hello and thank you for your feedback. At Roseberry Court, we strive to deliver the best and kindest care possible to our residents. As part of our quality assurance checks, we regularly look at the risks that may be posed to the individuals living in our care and also calculate staffing monthly based on our resident's dependency scoring gained from their dependency calculator. This is reviewed as soon as there are any changes to ensure we are staffed safely. If you would like any further information please do not hesitate to contact the general site manager or care manager at the home.

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Review from Susan R (Daughter of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with everything. Mam gets cared for 100%. Staff are excellent.
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Review from P B (Sister of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, very clean, tidy, pleasant to come into. Staff always helpful and pleasant especially one staff member in particular.
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Review from L J (Sister-in-law of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's always been in our experience that the staff have always been pleasant and accommodating.
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Review from Julie C (Daughter of Resident) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Roseberry Court Care Home is a lovely, welcoming care home. The staff are always very friendly and helpful. The lounges, rooms etc. are lovely - very light and cheerful. All the staff are very caring and respectful with my mother and always give us a greeting with a cheerful smile. The activities and
events are very varied and enjoyable and residents are always encouraged to join in.
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Review from A F (Husband of Resident) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout her stay, my wife has felt at home with all of the staff relating to her as a family.
My wife has had superb care over many years and we could not have asked for anything better.
Thank you all.
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Review from P L (Daughter of Resident) published on 28 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted with a view to permanency due to her dementia. All the staff were really helpful and supportive of both Mum and the family. They made the whole process stress-free. Thank you.
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Review from N R (Son of Resident) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has only been in Roseberry Court Care Home for just over a week and he has settled in nicely. He is impressed with the food and the staff are excellent.
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Review from Lorraine G (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents have lived at Roseberry Court Care Home for almost a year. They recently moved onto a different floor within the home, which I was extremely anxious about. The manager and staff were so supportive and made sure their new rooms were prepared and the transition has been remarkable to
say the least. The care, compassion and kindness shown to the residents and their family/ friends is exemplary.
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Review from Joy S (Wife of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot fault this care home. It is always clean and tidy. The residents are well looked after. All the staff are most kind and friendly and always willing to help in any way. No complications regarding meals, my husband enjoys them. I visit every other day and am always welcome, as are other members
of our family. Carers should have a substantial pay rise!
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Review from Irene W (Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the time I have been here in the home I have been well looked after. The staff are very helpful and friendly. My room is very comfortable and kept very clean.
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Review from Andrea C (Sister of Resident) published on 20 May 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My sister's room is always clean but I need to keep checking on toilet tissue and hand towels. Food looks good and healthy. Staff are always cheerful and helpful and friendly, needs more stimulation although this is an extremely sad and anxious time for family members Roseberry Court staff are understanding
to my sister's diagnosis and to our feelings.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Roseberry Court Care Home

Thank you for taking the time to leave a review and for bringing your concerns to our attention. We are aware these items need replenishing frequently when running low. All of our residents are invited to take part in the activities if they wish to do so, we appreciate your feedback to ensure we improve our services. My door is always open, please feel free to drop in for a chat.

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Review from Eve E (Daughter of Resident) published on 25 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has sadly recently passed away and the care and support she and the family received has been second to none. She was treated with tenderness and dignity, respect and love. Throughout my mother's residency of 6 years, she has always been cared fro and treated with love.
Thank you to everyone
from the bottom of my heart.
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Review from C R (Son of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mam arrived at Roseberry Court Redcare she has had excellent support. The moment I walked into Roseberry Court I know the place was right. My mother arrived in November 2019 for end of life. Due to all the hard work by all the staff, my mother has just had her 96th birthday - words cannot say
my gratitude. The past Manager was good, but the girl who is Manager is second to none 5 star - and her staff are out of this world.
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Review from Tanya G (Daughter of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Roseberry Court Care Home has given my dad a new lease of life. He is more active, more cheerful and has retaken up long abandoned hobbies. The staff are hugely supportive, always smiling and take very good care of all of his needs. Can't recommend this care home highly enough. I can visit when I want
and I'm always invited to be part of something , whether that's a party, a bingo session or simply a cup of coffee. Well done to all staff and management.
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Review from Jayne M (Daughter of Resident) published on 10 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn’t thank the staff at Roseberry Court enough they do a great job and are always so happy and friendly nothing is too much trouble, my mam has been there a few months and has settled in lovely. It was her birthday today they put a banner in her home a card signed by all the team and a birthday
cake was so lovely.
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Review from Chris A (Daughter of Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reassuring to know my mother is well cared for 24/7 by your excellent staff. However, she says she is bored as there are no activities, not even a game of ludo, singing sessions or craft groups, or exercise on chairs. When will these important groups resume?
Reply from Julie Caygill, Hospital Liaison Team Administrator at Roseberry Court Care Home

Thank you for your feedback. We are currently recruiting into the role of Well-being coordinator for Roseberry Court. We are looking into accepting volunteers into the home to carry out activities, and I am looking to utilize a member of the team to temporarily fulfil the Well-being role whilst the recruitment process is ongoing.

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Review from Annette M (Mother of Resident) published on 29 July 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was left in a chair soaking wet and a paper towel between her legs and her body, had little clothing on i.e. just a dressing gown that was half-open disclosing the rest of her body. When I showered her I went and asked for an incontinence pad the girl said no. I looked at her in amazement
and said are you joking? She replied no, she has to bring her own, which we were not aware of. They had my number, they could have phoned me. Four days without any pads then she had to go back to the hospital after a fall only wearing a dressing gown, knickers, no bra. The hospital rang me asking for a nightie as her dressing gown was soaking wet. The home packed her belonging up but no nighties. The home was adamant the nighties went with her to the hospital. When I said I will ring CQC they soon found my mum's other two nighties.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Roseberry Court Care Home

Thank you for bringing these concerns to our attention. A full investigation will be undertaken and you will be contacted by the Home Manager who will respond directly to you regarding your complaint.

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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Roseberry Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.705 for Roseberry Court Care Home is calculated as follows: ( (244 Excellents x 5) + (75 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 329 Ratings = 4.705
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Roseberry Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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