Albion Court Care Home - Avery Healthcare

Clinton Street, Winson Green, Birmingham B18 4BJ
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9.6 74 Reviews
  • Albion Court Care Home - Avery Healthcare, Birmingham
Albion Court care home is a multicultural home situated in Winson Green, Birmingham. They offer residential, dementia, nursing and respite care. The home provides high-quality care in a homely environment, all bedrooms are en suite and you can personalise these with your own items.

The team warmly welcome couples or companions to continue their care journey together in the care home.

They offer a wide range of activities to promote your health and well being, ranging from exercise sessions, yoga, book club, gardening and modern technology such as Skype. Residents can also have their hair done in the hairdressers which is open daily in the home. There are plenty of cosy lounge areas, offering the perfect social environment.

The home is exceptionally inclusive with residents rom a range of cultures and backgrounds. Languages spoken by staff include English, Punjabi, Urdu, Hindi, Romanian, Spanish.

A registered service care home with nursing for 89 people, the home is privately operated but funding can be arranged through your local council.
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Care Provided by Albion Court Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1000
The price(s) shown are provided by the care home. Contact Albion Court Care Home - Avery Healthcare for full pricing details and T&Cs.

Contact Albion Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Albion Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Beverley Aldridge (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (89)
  • Single Rooms with Ensuite Wet Room (89)

Parking

  • Excellent parking

Albion Court Care Home - Avery Healthcare Reviews (74)

9.6

Albion Court Care Home - Avery Healthcare has a Review Score of 9.6 (9.570) out of 10, based on 16 reviews in the last 2 years.
Over all time Albion Court Care Home - Avery Healthcare has 74 reviews.

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Total of 74, showing 21-40
Review from David C (Godson of Resident) published on 21 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My godmother, who lived on her own, had unfortunately taken a turn for the worse and had been required to be moved to a care home. A really upsetting experience.
However, on visiting her at The Albion Court Care Home, my mind was definitely put at rest.
I turned up, unannounced, had to sign in for
security and then was allowed to go and visit her. I walked towards her room to find her walking along the corridor going to the dining room unassisted to have lunch.
The other residents were sat at the table whilst the lovely staff attended to their every need ensuring that everyone was catered for.
My godmother didn't want much, but the staff insisted on her having a lovely main, dessert and drink. All she kept saying is 'I want a cup of tea' on fish and chip fryday.
I met with the deputy manager, who I'd love to name but not allowed to. She put my mind at rest and advised me to speak to Social Services for additional information.
Me and my family are really grateful to the wonderful team at Albion Court!
Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery HealthcareThank you very much for taking the time to review Albion Court care home we are very grateful and are happy that your godmother has settled into living here so well - Bev.
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Review from Pat L (Daughter of Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The transition from a previous Avery care home was difficult at first as the family were made aware just weeks prior to the move that my father had been deemed end of life. As a family, we were dependent on the help of a staff member to help us sort out financial aspects as there had been a query regarding
if a health bed would be totally funded or not. The staff member made several calls and communicated with the relevant personnel to help us as a family to which we are grateful and she was able to fully inform us of the parameters pertaining to my father's care package.
Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery HealthcareThank you for taking the time to review Albion Court Care Home we are so pleased your father has transferred into the home and settled well.
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Review from Jan H (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The admin staff was absolutely brilliant when Dad had to come into care. She was and is friendly, kind and helpful. It was a very stressful time but she helped us greatly with the admin side of things and it all went smoothly, so not having to worry about that side of things was really great. I think
Albion Court Care Home is a fantastic care home. They have looked after Mum really well since 2019 and Dad since January 2023. I would like to extend my thanks to all the staff at Albion Court.
Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery HealthcareThank you so much for taking the time to do this review, we are so very grateful for your lovely comments and I am sure our admin will be so pleased to read this. Your mom and dad are so lovely, it is nice they can spend their time together.
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Review from Robert P (Son of Resident) published on 29 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Went to visit Mom today 4/08/23 only to find a fun day/celebration in full swing. All the residents were catered for. Some staff came in on their day off to help out. Mom sat out in the sun foot tapping, steel band plus a singer keeping everybody entertained. Enough food and soft drinks to cater for
residents and guests. Yet again a 110% effort from all the staff to include and entertain. Thank you all.
Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery HealthcareThank you so much for taking the time to review us, it was a great day and thankfully the sun shone in the afternoon so we could get outside, the band and the singer were amazing, so glad you could join us - Bev
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Review from Sabrina B (Niece of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a huge thank you to Albion Court Care Home for taking care of my aunt. She has been in the home since Covid and is so relaxed and at peace. The staff are warm, caring and so willing to help. The deputy manager is a star and has been extremely helpful in trying to ensure that the
family and external things that need to be put in place are completed to statutory requirements. Thank you to the deputy manager and her team, we really appreciate you.
Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery HealthcareThank you very much for taking the time to review Albion Court care home I am so pleased that your aunt has settled in well. It is very nice for our staff to get such great comments -Bev
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Review from Valerie C (Daughter of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my second annual visit to this facility. As always, I am greeted with a friendly smile at the reception area and when in contact with any of the staff. The facility is clean, bright and odour-free. The grounds are immaculate. My mother consistently reports happiness with the staff and the facility,
and of course, her meals. The frequent Facebook postings keep me in touch with the many activities.
Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery HealthcareThank you so much for taking the time to review Albion Court Care Home. I am so glad your mother is happy at home, and you have shared this, which is great for the staff morale - thank you.
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Review from Amanda M (Friend of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I attended a 96th birthday gathering at Albion Court Care Home on Saturday. The resident moved into Albion Court fairly recently. The experience surpassed all expectations based on my visits to other care homes over the years. The environment was extremely welcoming and friendly. The staff were so helpful
and on hand to help and assist the event and guests in addition to their usual duties.
It was great to see how relaxed and settled in the birthday 'girl' was with her new environment and to witness the positive relationships developed with the staff. The family room and resident's lounge were lovely and cool, despite it being a hot day and also having direct access to the garden. The resident's en suite room was airy and spacious with direct access to the lovely garden space.
I will certainly be recommending Albion Court to anyone exploring care home facilities.
Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery HealthcareThank you very much for taking the time to review Albion Court and for sharing your positive experience. It is lovely for our staff to read these great reviews.
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Review from K A (Son of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have seen new faces and nurses on the floor which has brought a new direction to the team. They have been very helpful to us as a family and whenever we have concerns, they have been quick to address them. This role takes care and love and with it, all will feel happy and valued.
Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery HealthcareThank you for this lovely response you and your sister are very supportive to the home.
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Review from A G (Daughter of Resident) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother's arrival, the staff have bent over backwards to help her to settle in. They are supportive and genuinely care for her well-being. My mum is treated with dignity and kindness, even when she has repeated herself for the 100th time. I appreciate and have gratitude for the staff as they
are treating my mum as though she is their mum. Thank you for caring and helping my mum to settle into her new home.
Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery HealthcareThank you very much for your lovely review, staff do genuinely love all our residents and it is a privilege to care for her. She has settled in very quickly which is lovely to see.
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Review from P L (Daughter of Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the recent visit I made to Albion Court to see my mother who has been a resident at the home for several years. Upon my arrival, I was made to feel very welcome with friendly and professional staff on hand to greet me. My mother's room was clean and very well-presented. My mother
was in really good spirits and well looked after. My mother continues to be very happy at Albion Court and I feel assured that she is being very well looked after. On a general note, I visit my mother regularly and must say that the exceptionally high standard presented by Albion Court never drops, thank you.
Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery HealthcareThank you for your very kind review of Albion Court it is a privilege to look after you mother and you are always a good support to the home.
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Review from D S (Son of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are helpful and can explain whats happening to your family member or friend in a way you understand.
Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery HealthcareThank you very much for taking the time to review Albion Court Care Home I am delighted you are happy with the communication from the home.
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Review from A L (Granddaughter of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am the grandaughter of one of the residents, the staff are playful to us and him. When he needs a change they preserve his dignity and privacy by asking us to leave the room. The staff are lovely to speak to, they offer us a drink. They help when we ask them to. Overall I would recommend this care
home, as lovely staff, a lovely view and they have a few fun activities for the residents. I am happy he is in good hands.
Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery HealthcareThank you very much for your kind words it is a pleasure to look after your grandfather and I am pleased you feel he is in good hands.
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Review from M L (Wife of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This residential home is welcoming, clean, modern and friendly. The people are so lovely to speak to, the staff are helpful. The food is good, staff are helpful all the time. Altogether a very nice place.
Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery HealthcareThank you for taking the time to review Albion Court and for all your lovely comments.
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Review from B L (Granddaughter of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited my grandad today, all the staff said hello to me and was very friendly. We got outside and the nurse asked if we wanted a drink and gave my grandad some apple juice. I was speaking with Grandad and the nurses were talking and dancing with the other patients, it was so lovely to see the care
and joy in their faces. I am very pleased with the service my grandad is receiving and the laughs he gets to have with the nurses.
Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery HealthcareThank you for this lovely review, I will ensure the staff are made aware of it.
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Review from W B (Grandson of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good overall experience with Albion Court, the staff especially two in particular, laughing and joking. Care staff do all excellent jobs and are polite, understanding and caring. The head of house is very polite and kind towards my grandmother.
Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery HealthcareThank you for your lovely comments and I know your grandmother is very settled in the home.
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Review from C C (Daughter of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mom has been at Albion Court for two and a half years and in that time we have found the staff very helpful and polite. Any problems are dealt with straight away and nothing is too much trouble. Mom has made many friends during her stay.
Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery HealthcareThank you very much for leaving your review we are pleased she has settled so well.
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Review from B G (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is a good team working on my mother's floor and I am kept well-informed and feel able to ask questions about her medical care. Staff are respectful and will always knock if the door to Mum's room is closed. Although quite a few of the residents need a lot of oversight and attention, there is always
time for everyone. I think it would be good if management had a formal one-to-one with residents' next of kin on a half-yearly basis. This would allow for feedback on more generic areas as well as specific floors.
Reply from Beverley Aldridge, Home Manager at Albion Court Care Home - Avery HealthcareThank you for taking the time to review Albion Court Care Home in Birmingham and for your lovely words. I think that your suggestion of having a 'one to one' periodically with residents' next of kin is a great idea. We will be looking into this moving forward. Best wishes, Beverley.
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Review from Lesley R (Daughter of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind and attentive, supporting Mom in all her needs. They are very patient and understanding which helps when Mom decides to stay awake at night or believes she is their boss, giving instructions. Mom has settled in well and is well looked after, giving my family reassurance that
Mom is safe and well cared for during the difficulties of dementia.
Reply from Elizabeth Kirby, Recruitment coordinator at Albion Court Care Home - Avery HealthcareThank you for taking the time to review Albion Court Care Home in Winson Green and for your lovely comments. Your feedback is truly invaluable to us and our staff team who go over and above on a daily basis to provide an exemplary level of care. We are so pleased to hear your Mom has settled in well and we understand that moving a loved one into care can be a daunting experience for everyone, therefore we try and make the process as seamless as possible, giving you and your family peace of mind. Best wishes.
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Review from Y Q (Sister of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has now been at Albion Court Care Home for two months. I have been visiting her regularly at the care home. I have been impressed with the care given. I have found the home to be pleasant, clean and have good decor. There is a peaceful atmosphere. The staff are polite, smartly dressed in uniform
and easily accessible. We have unlimited access to my sister from 10 am til 4 pm. Presently, we are discussing my sister's daily activities. She is satisfied with the catering service.
Reply from Rachel Aran, Marketing Administrator at Albion Court Care Home - Avery HealthcareThank you for taking the time to review Albion Court Care Home in Birmingham. We are pleased to hear that your sister-in-law has soon settled into her new surroundings. Our staff team take great pride in making the home clean and welcoming for residents, staff and visitors alike. Your feedback is truly invaluable to us and our staff team. Best wishes, Rachel.
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Review from Sohail A (Son of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is well run and organised. My father has settled well during a difficult phase of his life. All staff have facilitated the transition demonstrating a high level of care and empathy. Any concerns that have been raised were dealt with efficiently and promptly. For all of the above reasons, I
am confident that I made the right decision to move him to Albion Court.
Reply from Rachel Aran, Marketing Administrator at Albion Court Care Home - Avery HealthcareThank you for taking the time to review Albion Court Care Home in Birmingham. We would like to thank you for your kind words regarding the care your father has received since being a member of our loving care community. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted that your father has soon settled into his new surroundings, giving you and your family the peace of mind you deserve. Best wishes, Rachel.
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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Albion Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for Albion Court Care Home - Avery Healthcare is calculated as follows: ( (148 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 188 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.799 Points relating to the number of positive Reviews for Albion Court Care Home - Avery Healthcare is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8. 16 Positive Reviews ÷ 17.8 = 0.899
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (13)

Meet the Team (0)

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