Albion Court Care Home - Avery Healthcare

Food seems good.

The team at Albion Court provide wonderful care for my mom. She is clean and well looked after, and the carers are kind and considerate. Mom is as happy as she can be in her condition, and we thank them every day for all the care she receives. The facilities and management, along with the dedicated carers, do a wonderful job.

I'd have no hesitation in recommending here for anybody's loved one.

Me and my family are really grateful to the wonderful team at Albion Court!

The transition from a previous Avery care home was difficult at first as the family were made aware just weeks prior to the move that my father had been deemed end of life. As a family, we were dependent on the help of a staff member to help us sort out financial aspects as there had been a query regarding if a health bed would be totally funded or not. The staff member made several calls and communicated with the relevant personnel to help us as a family to which we are grateful and she was able to fully inform us of the parameters pertaining to my father's care package.

The admin staff was absolutely brilliant when Dad had to come into care. She was and is friendly, kind and helpful. It was a very stressful time but she helped us greatly with the admin side of things and it all went smoothly, so not having to worry about that side of things was really great. I think Albion Court Care Home is a fantastic care home. They have looked after Mum really well since 2019 and Dad since January 2023. I would like to extend my thanks to all the staff at Albion Court.

Went to visit Mom today 4/08/23 only to find a fun day/celebration in full swing. All the residents were catered for. Some staff came in on their day off to help out. Mom sat out in the sun foot tapping, steel band plus a singer keeping everybody entertained. Enough food and soft drinks to cater for residents and guests. Yet again a 110% effort from all the staff to include and entertain. Thank you all.

I would like to say a huge thank you to Albion Court Care Home for taking care of my aunt. She has been in the home since Covid and is so relaxed and at peace. The staff are warm, caring and so willing to help. The deputy manager is a star and has been extremely helpful in trying to ensure that the family and external things that need to be put in place are completed to statutory requirements. Thank you to the deputy manager and her team, we really appreciate you.

This is my second annual visit to this facility. As always, I am greeted with a friendly smile at the reception area and when in contact with any of the staff. The facility is clean, bright and odour-free. The grounds are immaculate. My mother consistently reports happiness with the staff and the facility, and of course, her meals. The frequent Facebook postings keep me in touch with the many activities.

I will certainly be recommending Albion Court to anyone exploring care home facilities.

I have seen new faces and nurses on the floor which has brought a new direction to the team. They have been very helpful to us as a family and whenever we have concerns, they have been quick to address them. This role takes care and love and with it, all will feel happy and valued.

Since my mother's arrival, the staff have bent over backwards to help her to settle in. They are supportive and genuinely care for her well-being. My mum is treated with dignity and kindness, even when she has repeated herself for the 100th time. I appreciate and have gratitude for the staff as they are treating my mum as though she is their mum. Thank you for caring and helping my mum to settle into her new home.

I am very impressed with the recent visit I made to Albion Court to see my mother who has been a resident at the home for several years. Upon my arrival, I was made to feel very welcome with friendly and professional staff on hand to greet me. My mother's room was clean and very well-presented. My mother was in really good spirits and well looked after. My mother continues to be very happy at Albion Court and I feel assured that she is being very well looked after. On a general note, I visit my mother regularly and must say that the exceptionally high standard presented by Albion Court never drops, thank you.

All staff are helpful and can explain whats happening to your family member or friend in a way you understand.

I am the grandaughter of one of the residents, the staff are playful to us and him. When he needs a change they preserve his dignity and privacy by asking us to leave the room. The staff are lovely to speak to, they offer us a drink. They help when we ask them to. Overall I would recommend this care home, as lovely staff, a lovely view and they have a few fun activities for the residents. I am happy he is in good hands.

This residential home is welcoming, clean, modern and friendly. The people are so lovely to speak to, the staff are helpful. The food is good, staff are helpful all the time. Altogether a very nice place.

I visited my grandad today, all the staff said hello to me and was very friendly. We got outside and the nurse asked if we wanted a drink and gave my grandad some apple juice. I was speaking with Grandad and the nurses were talking and dancing with the other patients, it was so lovely to see the care and joy in their faces. I am very pleased with the service my grandad is receiving and the laughs he gets to have with the nurses.

Good overall experience with Albion Court, the staff especially two in particular, laughing and joking. Care staff do all excellent jobs and are polite, understanding and caring. The head of house is very polite and kind towards my grandmother.

Mom has been at Albion Court for two and a half years and in that time we have found the staff very helpful and polite. Any problems are dealt with straight away and nothing is too much trouble. Mom has made many friends during her stay.

There is a good team working on my mother's floor and I am kept well-informed and feel able to ask questions about her medical care. Staff are respectful and will always knock if the door to Mum's room is closed. Although quite a few of the residents need a lot of oversight and attention, there is always time for everyone. I think it would be good if management had a formal one-to-one with residents' next of kin on a half-yearly basis. This would allow for feedback on more generic areas as well as specific floors.