Avery House Care Home

The staff at Avery House were very caring and made mum's stay as enjoyable as possible. The facilities were always clean and well maintained. The food is a good standard and a reasonable choice.

My wife was a resident of Avery House for five months until January 2017. She has Alzheimers and has difficulty in communicating her needs.
The management and staff managed her difficulties with care and imagination and were always ready to chat and distract her if she was agitated or upset, over and above what was expected.
Any problems were dealt with immediately. There was always a friendly welcome and I felt she was in a safe, secure environment.
She was settled, enjoyed the activities. Unfortunately, her condition deteriorated to a point where she had to leave for a more suitable environment. Many thanks to Avery House.

Mum has been at Avery House Care Home for 5 years and has been happy most of that time. The staff are friendly and helpful and it is nice to know mum is being cared for in a well-run care home. I would recommend Avery House Care Home to others who are looking for care for a loved one in Peterborough. The management and team are always available if any concerns need to be raised and take any action if required in a timely manner. All in all a good home with the good staff.

Lovely friendly staff - the bistro night was amazing! Well done. Very relaxing atmosphere.

Attended a bistro evening that was organised by the home in which my grandmother is a resident. I have to admit that I couldn't have provided a team of carers and auxiliary staff that look after the residents with such respect and dignity. Keep up the excellent work!

It's been a marvellous experience. We enjoyed the bistro evening where we enjoyed fabulous food, amazing service and convivial company. I would not hesitate to recommend this home. I look forward to attending any future events.

I have a brain injury. My wife is entitled to have 10 weeks respite per annum. I have been in three care homes and Avery House is by far the best. Activities are treated as a priority rather than an optional extra. On entering the home you can feel the positive welcome. The atmosphere of the home is both positive and caring. This starts at the door and continues throughout the home.
The staff are very good and the management is excellent. There is not a member of the management team I would not have wished to employ.
The present manager is the best manager I have ever come across.

My husband has 10 weeks a year respite here. He loves coming and has never had any complaints. Food, care and comfort are all excellent.

My mother has been a resident on the dementia floors for three years. All the staff from the manager to the carers the cooks to the cleaning staff and activity organisers are professional and most of all caring, kind and always friendly. In the event of any rare problem is remedied straight away. Mum is treated with dignity and understanding regardless of whether she is having a good day or being difficult. I cannot recommend Avery House highly enough and hope that if I need a home in the future years, something similar will be available for me.

You could not wish for a better place for your family. It is like home I love it!!

Avery House Care Home is like your own home. That feeling of security and safety is all around the home. A smile and kind word can make the difference when you are not with loved ones every day.

Dad came here as a lonely 87 year old who had lost his confidence following a fall. In the time he has been here he has become part of a friendly and supportive community which has helped restore his quality of life, I would not trust his care to just anyone and searched for a while to find the right place for him. Avery House is definitely it and I would recommend it highly.

Feel very comfortable and confident leaving mum in the care of the team here.

In the two year's my uncle has been a resident I've visited virtually every week and I've never seen or heard anything going on which has caused me any concern. The staff say they want to treat residents as they would want their own mother/father to be treated and this comes across.

I am a friend of the home and visit quite often visiting for fundraising events and have got to know some of the staff and a lot of the residents.

The standard of care is of the highest standard, from the management, carers, cleaners, kitchen staff etc. The manager is always available to hear your worries and concerns. She has a way or reassuring you.
My husband has been difficult since his admission, but thanks to all the staff, he is now beginning to settle. The carers are very friendly and caring to both the residents and their families. We can visit at any time which is a bonus. I have already recommended to family, and they are now here. Family more than happy.

Very friendly and welcoming home. Excellent caring staff, good quality food, well cooked and served. My wife has been in 4 different residential homes in the area and this is by far the best.

The care both my mum and mother-in-law receives here is beyond words, the staff treat them both like their own mum's as I would expect. The home is managed very professionally and take great care to make sure all the resident's needs are met and also have time for the families at all times. My mum has settled very well here after trying two other homes who couldn't meet her needs. The care here is so good. I have already put my name down for a room when I am ready, Seriously.

I would like to say:
I have stayed here before and really love it.
The staff are lovely and good to me and the food is very good, I can't fault it.
I am thinking of staying here permanently.
The maintenance guy is very good and would put anything right for me.

I believe it would be very difficult to find another care home where residents could have better care. Any needs are attended to promptly and staff are cheerful and friendly. Their attitude towards relatives is first class. Any concerns are always discussed and satisfactory outcomes achieved. If my husband was not happy there I would know just by looking at him! The leadership of the management team permits through all departments.

Dad has been in the home for 18 months he was in fair health when he arrived, but has deteriorated in the last few weeks. He is cared for very well, on the whole. Sometimes I find that messages do not get passed on, But the staff are very friendly, quite a high turn over through, sadly.

As a resident I feel happy of Avery House, I'm content and I would not want to be in another home, I like the staff.

Avery House has restored my faith in residential care. My mother who suffers from Alzheimers was initially admitted for emergency respite care when my father was hospitalised but is now permanent. I have been impressed with the very good care shown as well as the approachability and friendliness of staff who listen and try to accommodate clients' needs. Medical care has been good and appropriate. My father is now also in residential care at Avery House, initially for respite following his hospitalisation, but has now requested to stay and he really likes it there.
It was a welcome surprise to be invited for a care review for both parents to discuss any concerns or issues I might have had. I was also grateful of the offer of an escort for a hospital appointment.
For me the only improvement is that there seems to be a loss of personal clothing through the laundry process.
I have been a carer from afar and wish I could find somewhere equivalent on the South Coast closer to my home.

My mother and aunt moved to Avery House approximately 6 months after it opened during the time they were there they were treated with dignity and respect, my wife and I felt it so good my father-in-law has had several respites in Avery House and after my mother-in-laws death last March both father and my wife and I had no hesitation to make it his permanent residence.

My father is looked after in a very caring way. My mother in law and her sister were also residents and we were very happy with the care they received before my father became a resident. He did try other care homes but we felt they were not the standard of Avery House.

Overall we are very satisfied with the care home and the care given to my mother since she went into Avery House in September 2014. The staff are kind and courteous, but sometimes there seems to be a shortage of staff. My mother's worst fear was going into a care home, but she has coped remarkably well and that is obviously because of the care she receives.

Great staff, mum welcomed, helped and made to feel at home. Encouraged to take part in activities. Very inclusive place if you want to join in. Lovely friendly environment, comfortable room.

The staff were very welcoming and kind. They assessed my father quickly and efficiently to get him the aids he needed to help him. The staff listened carefully to him and us to make sure he was happy. The food was excellent and family were invited to join mealtimes. When he went into hospital a member of staff stayed with him until we arrived and the manager and her assistant visited him. They were very caring and he liked them.

Generally all services provided are of good standard. The staff are usually helpful and friendly. Some problems in the past with newspaper deliveries. Also items missing from residents bathrooms.

Avery House has been a lifesaver for my father and me. Following a stroke, he was withdrawn, not getting out of bed or washing (even with carers) while living in his own home. Once in Avery, he was helped out of bed in the mornings. He is clean and happy. He is well fed and can mix with others though chooses often to eat in his room. He is helped with all daily activities. The staff are very caring and compassionate, despite my father having some inappropriate behaviour. The home is well run. Every one smiles and chats when I visit (daily). My only negative points are it is quite expensive compared to some other homes. But are they as good as Avery?

My mum had a few problems but Avery staff have dealt with them and now she is happy and very settled. We are all happy with the care at present.

Very understanding and helpful. Listened to us and will change things where necessary.

From the moment my mum came to Avery House I have felt she has settled in great and the staff are wonderful, I feel very relaxed coming into the home and talking to the staff.

I am very pleased with the overall care in Avery House. Nice clean environment, a happy place. All staff very kind to residents and families, occasionally they seem understaffed but try hard to care for everyone. They do need more activities as in the last few months I haven't seen or heard as much singing going on and other activities.

My mum has been in Avery House for several years. We are both very happy with the level of care she receives. The staff are very friendly and show interest in mum's wider family. Communication is generally very good. I would certainly recommend Avery House to anyone looking for care for an elderly relative.