2 Chaffinch Lane, Hampton Vale, Peterborough PE7 8NF
Avery House Care Home offers residential and dementia care in a modern care home located within landscaped gardens in Hampton Vale on the outskirts of Peterborough.
All accommodation is en suite with a wet-room style shower. The homes offers a hairdressing salon on site and a vibrant activities programme.
The home provides residential, respite, palliative and dementia care. Bedrooms are set across four floors and each floor has two living rooms and its own dining room, allowing residents to relax and socialise.
Residents can enjoy the home's landscaped gardens which include a seating area and gazebo, which is ideal for socialising.
Meals are freshly prepared on-site by trained chefs, who offer a range of nutritious and tasty meals, catering for special dietary requirements. While the activities coordinators are responsible for overseeing a varied and busy activities programme, ensuring that there is something for everyone to enjoy.
Group: brighterkind
Person in charge: Anna Lewkowicz (Home Manager)
Local Authority / Social Services: Peterborough City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 86 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 86
Rooms with ensuite WC: 86
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
At the moment Eagle Way is closed due to roadworks at the end closest to Avery House. Please follow diversion signs onto Clayburn Road, follow Clayburn Road around to the end. Avery House can be found on the junction with Eagle Way.
Parking:
Parking is available at the front of the building.
Latest Care Quality Commission* Report on Avery House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Avery House Care Home has a Review Score of 9.7 (9.672)
The Review Score of 9.7 (maximum of 10) for Avery House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 45 Reviews over all time. This Average Rating is also the rating value for Avery House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 29 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.672 for Avery House Care Home is calculated as follows: ( (378 Excellents x 5) + (140 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 536 Ratings = 4.672
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 5 Points relating to the number of positive Reviews for Avery House Care Home is based on 29 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 17.2 positive Reviews (86 registered maximum number of service users ÷ 5). 29 Reviews ÷ 17.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Anita D (Daughter of Resident) on Wednesday 19 July 2017. Relates to July 2017.
On arrival, all staff were welcoming and remembered mum from March. Lovely room light and airy.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Kerry G (Great-Niece of Resident) on Wednesday 19 July 2017. Relates to July 2017.
We are extremely happy with the care that is provided for our great aunt.
The staff are friendly and approachable which gives us great peace of mind.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by R M (Son of Resident) on Wednesday 19 July 2017. Relates to May 2017.
Very pleased with the care provided. There is a great culture among the staff who always seem to have time and are diligent in their work. It's the people at Avery who make the difference. Thank you.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Staff: Excellent
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Satisfactory
Review submitted from a Postal Card by Sandra E (Daughter of Resident) on Tuesday 18 July 2017. Relates to July 2017.
My mum has been in this care home for about 18 months and I could not ask for better care for her. The staff are all lovely and friendly and have got to know them well. The entertainment team are brilliant as well as always being a happy place to visit. I would highly recommend Avery House Care Home to anyone that asks. Reception staff are always very welcoming as well.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by M A (Daughter of Resident) on Friday 14 July 2017. Relates to June 2017.
All staff are friendly and welcoming, thoughtful to residents and visitors.
Made my mum feel secure and safe. They are very patient and kind.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Review submitted from a Postal Card by Richard P (Son of Resident) on Wednesday 12 July 2017. Relates to July 2017.
I have been treated well by the staff.
How likely would you be to recommend Avery House Care Home? Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Alan F (Son of Resident) on Friday 7 July 2017. Relates to July 2017.
Avery House has a lovely setting and within a dedicated team of carers plus all of the other roles - managers, administrators, activities people, housekeepers, catering and maintenance staff - whose work is vital to provide a safe, secure and welcoming home for elderly people.
It is a fairly large home which affords a highly-developed organisation but it still has a warm feel to it because the staff are friendly, and as it has four floors, each floor is like a little home in itself. I've always observed that residents are treated with warmth and dignity and I know that my mother is well looked after here.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by P P (Son of Resident) on Monday 3 July 2017. Relates to July 2017.
Excellent care and service for my father. Staff always helpful and friendly. Obtained a place at very short notice which was brilliant.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Francis F (Son of Resident) on Thursday 29 June 2017. Relates to June 2017.
Excellent care home.
Staff are always helpful.
In my mother's words, "the staff are lovely".
The rooms are clean and tidy as are the association rooms.
I have experienced the activities on my visits which are always enjoyable.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Olive S (Resident) on Monday 26 June 2017. Relates to June 2017.
In all the time I have been here I have never had any of the staff less than smiling and helpful.
How likely would you be to recommend Avery House Care Home? Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by M W (Resident) on Wednesday 7 June 2017. Relates to May 2017.
It was like staying at a grand hotel. All the staff were exceptionally caring, kind, helpful and supportive.
I cannot recommend Avery House highly enough. The facilities were outstanding.
The food was excellent, the hair salon was a lovely treat, just like a pamper experience. Don't hesitate in stay at Avery House, you will be delighted.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by J A (Daughter of Resident) on Friday 24 March 2017. Relates to January 2017.
The staff at Avery House were very caring and made mum's stay as enjoyable as possible. The facilities were always clean and well maintained. The food is a good standard and a reasonable choice.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by M C (Husband of Resident) on Thursday 23 March 2017. Relates to January 2017.
My wife was a resident of Avery House for five months until January 2017. She has Alzheimers and has difficulty in communicating her needs.
The management and staff managed her difficulties with care and imagination and were always ready to chat and distract her if she was agitated or upset, over and above what was expected.
Any problems were dealt with immediately. There was always a friendly welcome and I felt she was in a safe, secure environment.
She was settled, enjoyed the activities. Unfortunately, her condition deteriorated to a point where she had to leave for a more suitable environment. Many thanks to Avery House.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Satisfactory
Management: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Iain C (Son of Resident) on Monday 20 March 2017. Relates to February 2017.
Mum has been at Avery House Care Home for 5 years and has been happy most of that time. The staff are friendly and helpful and it is nice to know mum is being cared for in a well-run care home. I would recommend Avery House Care Home to others who are looking for care for a loved one in Peterborough. The management and team are always available if any concerns need to be raised and take any action if required in a timely manner. All in all a good home with the good staff.
How likely would you be to recommend Avery House Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Satisfactory
Review submitted from a Postal Card by K W (Granddaughter of Resident) on Friday 17 March 2017. Relates to February 2017.
Lovely friendly staff - the bistro night was amazing! Well done. Very relaxing atmosphere.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Good
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Claire S (Granddaughter of Resident) on Friday 17 March 2017. Relates to February 2017.
Attended a bistro evening that was organised by the home in which my grandmother is a resident. I have to admit that I couldn't have provided a team of carers and auxiliary staff that look after the residents with such respect and dignity. Keep up the excellent work!
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Ian S (Friend of Resident) on Thursday 16 March 2017. Relates to February 2017.
It's been a marvellous experience. We enjoyed the bistro evening where we enjoyed fabulous food, amazing service and convivial company. I would not hesitate to recommend this home. I look forward to attending any future events.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Bryan B (Resident) on Thursday 16 March 2017. Relates to February 2017.
I have a brain injury. My wife is entitled to have 10 weeks respite per annum. I have been in three care homes and Avery House is by far the best. Activities are treated as a priority rather than an optional extra. On entering the home you can feel the positive welcome. The atmosphere of the home is both positive and caring. This starts at the door and continues throughout the home.
The staff are very good and the management is excellent. There is not a member of the management team I would not have wished to employ.
The present manager is the best manager I have ever come across.
How likely would you be to recommend Avery House Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Excellent
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Susan B (Wife of Resident) on Thursday 16 March 2017. Relates to February 2017.
My husband has 10 weeks a year respite here. He loves coming and has never had any complaints. Food, care and comfort are all excellent.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Review submitted from a Postal Card by Judy S (Daughter of Resident) on Thursday 16 March 2017. Relates to February 2017.
My mother has been a resident on the dementia floors for three years. All the staff from the manager to the carers the cooks to the cleaning staff and activity organisers are professional and most of all caring, kind and always friendly. In the event of any rare problem is remedied straight away. Mum is treated with dignity and understanding regardless of whether she is having a good day or being difficult. I cannot recommend Avery House highly enough and hope that if I need a home in the future years, something similar will be available for me.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by Julie W (Daughter of Resident) on Thursday 16 March 2017. Relates to February 2017.
You could not wish for a better place for your family. It is like home I love it!!
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Karen S (Daughter of Resident) on Wednesday 15 March 2017. Relates to February 2017.
Avery House Care Home is like your own home. That feeling of security and safety is all around the home. A smile and kind word can make the difference when you are not with loved ones every day.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Good
Cleanliness: Satisfactory
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Good
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Paul H (Son of Resident) on Wednesday 15 March 2017. Relates to February 2017.
Dad came here as a lonely 87 year old who had lost his confidence following a fall. In the time he has been here he has become part of a friendly and supportive community which has helped restore his quality of life, I would not trust his care to just anyone and searched for a while to find the right place for him. Avery House is definitely it and I would recommend it highly.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by D A (Son of Resident) on Wednesday 15 March 2017. Relates to February 2017.
Feel very comfortable and confident leaving mum in the care of the team here.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Review submitted from a Website Submission by Christine S (Niece of Resident) on Monday 13 February 2017. Relates to February 2017.
In the two year's my uncle has been a resident I've visited virtually every week and I've never seen or heard anything going on which has caused me any concern. The staff say they want to treat residents as they would want their own mother/father to be treated and this comes across.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Don't Know
Review submitted from a Postal Card by A M (Friend of Resident) on Tuesday 27 September 2016. Relates to September 2016.
I am a friend of the home and visit quite often visiting for fundraising events and have got to know some of the staff and a lot of the residents.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Ann L (Resident) on Tuesday 27 September 2016. Relates to September 2016.
The standard of care is of the highest standard, from the management, carers, cleaners, kitchen staff etc. The manager is always available to hear your worries and concerns. She has a way or reassuring you.
My husband has been difficult since his admission, but thanks to all the staff, he is now beginning to settle. The carers are very friendly and caring to both the residents and their families. We can visit at any time which is a bonus. I have already recommended to family, and they are now here. Family more than happy.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by M S (Husband of Resident) on Tuesday 27 September 2016. Relates to September 2016.
Very friendly and welcoming home. Excellent caring staff, good quality food, well cooked and served. My wife has been in 4 different residential homes in the area and this is by far the best.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by L E (Daughter of Resident) on Tuesday 27 September 2016. Relates to September 2016.
The care both my mum and mother-in-law receives here is beyond words, the staff treat them both like their own mum's as I would expect. The home is managed very professionally and take great care to make sure all the resident's needs are met and also have time for the families at all times. My mum has settled very well here after trying two other homes who couldn't meet her needs. The care here is so good. I have already put my name down for a room when I am ready, Seriously.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Alan D (Resident) on Tuesday 21 June 2016. Relates to June 2016.
I would like to say:
I have stayed here before and really love it.
The staff are lovely and good to me and the food is very good, I can't fault it.
I am thinking of staying here permanently.
The maintenance guy is very good and would put anything right for me.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Excellent
Staff: Good
Activities: Excellent
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Judith B (Wife of Resident) on Thursday 12 May 2016. Relates to May 2016.
I believe it would be very difficult to find another care home where residents could have better care. Any needs are attended to promptly and staff are cheerful and friendly. Their attitude towards relatives is first class. Any concerns are always discussed and satisfactory outcomes achieved. If my husband was not happy there I would know just by looking at him! The leadership of the management team permits through all departments.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Good
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by Sue B (Daughter of Resident) on Monday 25 April 2016. Relates to April 2016.
Dad has been in the home for 18 months he was in fair health when he arrived, but has deteriorated in the last few weeks. He is cared for very well, on the whole. Sometimes I find that messages do not get passed on, But the staff are very friendly, quite a high turn over through, sadly.
How likely would you be to recommend Avery House Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Satisfactory
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Satisfactory
Safety / Security: Good
Rooms: Good
Value for Money: Satisfactory
Review submitted from a Postal Card by Robin B (Resident) on Wednesday 16 March 2016. Relates to January 2016.
As a resident I feel happy of Avery House, I'm content and I would not want to be in another home, I like the staff.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Good
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Satisfactory
Review submitted from a Website Submission by L-A (Daughter of Resident) on Saturday 5 March 2016. Relates to March 2016.
Avery House has restored my faith in residential care. My mother who suffers from Alzheimers was initially admitted for emergency respite care when my father was hospitalised but is now permanent. I have been impressed with the very good care shown as well as the approachability and friendliness of staff who listen and try to accommodate clients' needs. Medical care has been good and appropriate. My father is now also in residential care at Avery House, initially for respite following his hospitalisation, but has now requested to stay and he really likes it there.
It was a welcome surprise to be invited for a care review for both parents to discuss any concerns or issues I might have had. I was also grateful of the offer of an escort for a hospital appointment.
For me the only improvement is that there seems to be a loss of personal clothing through the laundry process.
I have been a carer from afar and wish I could find somewhere equivalent on the South Coast closer to my home.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Good
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Satisfactory
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by Chris P (Son of Resident) on Tuesday 2 February 2016. Relates to January 2016.
My mother and aunt moved to Avery House approximately 6 months after it opened during the time they were there they were treated with dignity and respect, my wife and I felt it so good my father-in-law has had several respites in Avery House and after my mother-in-laws death last March both father and my wife and I had no hesitation to make it his permanent residence.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by Dagmar P (Daughter of Resident) on Tuesday 2 February 2016. Relates to January 2016.
My father is looked after in a very caring way. My mother in law and her sister were also residents and we were very happy with the care they received before my father became a resident. He did try other care homes but we felt they were not the standard of Avery House.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by Kath M (Daughter of Resident) on Monday 1 February 2016. Relates to January 2016.
Overall we are very satisfied with the care home and the care given to my mother since she went into Avery House in September 2014. The staff are kind and courteous, but sometimes there seems to be a shortage of staff. My mother's worst fear was going into a care home, but she has coped remarkably well and that is obviously because of the care she receives.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Satisfactory
Staff: Good
Activities: Satisfactory
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Satisfactory
Review submitted from a Postal Card by K W (Son of Resident) on Thursday 28 January 2016. Relates to January 2016.
Great staff, mum welcomed, helped and made to feel at home. Encouraged to take part in activities. Very inclusive place if you want to join in. Lovely friendly environment, comfortable room.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Satisfactory
Review submitted from a Website Submission by Clare W (Daughter of Resident) on Wednesday 27 January 2016. Relates to February 2015.
The staff were very welcoming and kind. They assessed my father quickly and efficiently to get him the aids he needed to help him. The staff listened carefully to him and us to make sure he was happy. The food was excellent and family were invited to join mealtimes. When he went into hospital a member of staff stayed with him until we arrived and the manager and her assistant visited him. They were very caring and he liked them.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Ray H (Power of Attorney Solicitor of Resident) on Tuesday 26 January 2016.
Generally all services provided are of good standard. The staff are usually helpful and friendly. Some problems in the past with newspaper deliveries. Also items missing from residents bathrooms.
How likely would you be to recommend Avery House Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Satisfactory
Rooms: Good
Value for Money: Satisfactory
Review submitted from a Postal Card by Nikki P (Daughter of Resident) on Tuesday 26 January 2016. Relates to December 2015.
Avery House has been a lifesaver for my father and me. Following a stroke, he was withdrawn, not getting out of bed or washing (even with carers) while living in his own home. Once in Avery, he was helped out of bed in the mornings. He is clean and happy. He is well fed and can mix with others though chooses often to eat in his room. He is helped with all daily activities. The staff are very caring and compassionate, despite my father having some inappropriate behaviour. The home is well run. Every one smiles and chats when I visit (daily). My only negative points are it is quite expensive compared to some other homes. But are they as good as Avery?
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by J L (Daughter of Resident) on Tuesday 26 January 2016. Relates to January 2016.
My mum had a few problems but Avery staff have dealt with them and now she is happy and very settled. We are all happy with the care at present.
How likely would you be to recommend Avery House Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Satisfactory
Staff: Good
Activities: Satisfactory
Management: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by L C (Daughter of Resident) on Tuesday 26 January 2016. Relates to January 2016.
Very understanding and helpful. Listened to us and will change things where necessary.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by G S (Daughter of Resident) on Monday 25 January 2016. Relates to January 2016.
I am very pleased with the overall care in Avery House. Nice clean environment, a happy place. All staff very kind to residents and families, occasionally they seem understaffed but try hard to care for everyone. They do need more activities as in the last few months I haven't seen or heard as much singing going on and other activities.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Satisfactory
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Website Submission by Liz C (Daughter of Resident) on Tuesday 19 January 2016. Relates to January 2016.
My mum has been in Avery House for several years. We are both very happy with the level of care she receives. The staff are very friendly and show interest in mum's wider family. Communication is generally very good. I would certainly recommend Avery House to anyone looking for care for an elderly relative.
How likely would you be to recommend Avery House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
June 2017
April 2017
Job Title: Home Manager
Joined: 2017
Description:
I have over eleven years of experience working within the Health and Social Care sector on different levels. I joined brighterkind in May 2017 as they are an exceptional company with amazing values that I share. Residents are always at the heart of everything I do.
Job Title: Deputy Manager
Joined: 2013
Description:
I have been at Avery House for almost 4 years, having previously worked in our sister home, Avery Lodge as Team Leader. I have been in the care industry for over twenty years, and it is fair to say that it is my passion. brighterkind is an amazing company to work for with values and an approach to care that I strongly believe in.
Job Title: Recreation & Leisure Co-ordinator
Joined: 2009
Description:
I’ve been at Avery House since we first opened in 2009 and I love every minute of my job! I feel very lucky and privileged to have such happiness both in my work and home life. I have a happy family with a two year old little boy that makes me smile and laugh everyday. In my job role it is my mission to make dreams and wishes come true and ensure that our residents live their life to the full. For both residents and their relatives, I want to help them make new, special memories. It really doesn’t get much better than that does it?
Job Title: Administrator
Joined: 2009
Description:
I have been at Avery House for eight years since it opened in 2009. I initially started in the care industry twenty years ago as a care assistant and have worked my way up to head of residential care before moving to become an administrator. I have been in administration for thirteen years so far.
I love to travel the world and my favourite destination has to be Angkor Watt in Cambodia. My children are my two cats, Felix and Sneaky.
By brighterkind Avery House team
Likes: 3 Views: 705
Posted: 11 Oct 2016
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