Lavender Court

Roman Road, Taunton TA1 2BD

Lavender Court is a purpose-built care home providing accommodation for people with nursing and residential care needs.

Care packages are person-centred and tailored to the individual. Dedicated activities co-ordinators ensure there is always something to do. Residents have access to Skype and WiFi to keep in touch with those who do not live locally.

The service keeps strong links with Somerset County Council, the national regulator and other health care professionals in the area, as well as operating a temporary respite service.

Group: Somerset Care

Person in charge: Marie George (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 85 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 85

Rooms with ensuite WC: 85

Weekly Charges Guide: Personal Care Single from £800 Nursing Care Single up to £1300 (These prices are only a guideline, please contact Lavender Court to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Lavender Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Lavender Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Lavender Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.74 for Lavender Court is calculated as follows: ( (102 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 131 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.471 Points relating to the number of positive Reviews for Lavender Court is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17 positive Reviews (85 registered maximum number of service users ÷ 5). 8 Reviews ÷ 17 Target = 0.471

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Lavender Court has a Review Score of 9.2 (9.211) from 11 Reviews


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lavender Court?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lavender Court

  • Daughter of Resident/Service User
    5
  • Husband of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Lavender Court presents a welcoming, friendly and secure environment. Clean and bright with caring, professional, approachable staff at all levels. My mother's modern room is well appointed and she is happy to have some of her personal items with her: photographs, pictures etc, on display without posing any problems to cleaning staff. Perhaps a chair with leg support would be helpful rather than relying on a small footstool. Although food is generally 'hit or miss', my mother is delighted to be able to eat in her room. I am confident in the knowledge she is in safe hands.

How likely would you be to recommend Lavender Court? Extremely Likely

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Average Rating:   4.5 out of 5

The care provided is of an excellent, kind and understanding nature. The food is very satisfying and of good quality with an excellent standard. The hygiene is satisfactory but of a clean appearance. The staff are always pleasant and of an understanding disposition. The overall care is very pleasing.

How likely would you be to recommend Lavender Court? Extremely Likely

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Average Rating:   4.5 out of 5

The home was lovely, very clean, very friendly and all the staff were the best they could. I would have no hesitation in recommending Lavender Court. Thank you for all the help and support that you gave my dad.

How likely would you be to recommend Lavender Court? Extremely Likely

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Average Rating:   5 out of 5

I couldn't be more pleased with the care my sister is having. She tells me the food is good. Most of the time she seems content. The staff are very caring and helpful. She enjoys the activities too.

How likely would you be to recommend Lavender Court? Extremely Likely

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Average Rating:   4.5 out of 5

The new manager has settled in and is highly respected by the staff and visitors. There has been quite a change in staff and we have lost some really good ones. The laundry is very good but too much stuff goes missing and a lot of clothes go into wardrobes which is not in the right room. I had lunch today with my wife which was excellent! but generally is needing more variety, particularly tea time. Money is usually the crux of the matter for most departments but there seems a shortage of staff and too many 'bank' (new cross) being brought in which is so expensive.

How likely would you be to recommend Lavender Court? Extremely Likely

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Average Rating:   4.2 out of 5

Marie George, Business Manager (Lavender Court) at Lavender Court responded to this review on 30 Jan 2018:

Thank you for your lovely comments, Colin, they are much appreciated. You have all welcomed me into the home and I am very much enjoying being part of the family here. Thank you for taking the time to feedback about particular issues with the laundry, menus and staff. It is thanks to feedback like this, that we are able to make improvements and give our residents the best possible care. I operate an open-door policy and you are most welcome to visit to discuss how we are addressing these concerns.

On behalf of my sister and myself, we have no hesitation in putting on record our appreciation of your care in relation to our mother.

She has had the very best care that could be provided anywhere. Thank you so much.

How likely would you be to recommend Lavender Court? Extremely Likely

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Average Rating:   5 out of 5

Such a warm and friendly home. All the staff are welcoming and caring and have treated mum with respect and kindness from the day she moved in.

How likely would you be to recommend Lavender Court? Extremely Likely

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Average Rating:   5 out of 5

I couldn't have asked for a better home. I could not fault the nurses or the people in light green, not only for Dad but for all the family. Everyone has been fantastic. I could not have asked for better.
I know he was only here for a short time but we appreciate everything that has been done.
The night nurses as well. Everyone was so caring it was like my family.

How likely would you be to recommend Lavender Court? Extremely Likely

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Average Rating:   4.6 out of 5

Great care home. Has been very good for my father. No complaints.

How likely would you be to recommend Lavender Court? Extremely Likely

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Average Rating:   4.8 out of 5

Very pleased and impressed with how my wife was treated when she was moved in on her first day. All staff were polite and very helpful.

How likely would you be to recommend Lavender Court? Extremely Likely

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Average Rating:   5 out of 5

Carers are excellent and they take very good care of my aunt.

How likely would you be to recommend Lavender Court? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

4 Bed Vacancies

posted 17 May 2018

3 bed vacancy on the Residential Unit, ground floor room with en-suite wet room.1 bed vacancy on the Nursing Unit, first floor room with en-suite wet room.

Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Somerset Care

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lavender Court