Lavender Court

Dad feels comfortable, safe and well looked after. The staff are warm and welcoming and responsive. There is a relaxed vibe but a very professional approach. The communication from Lavender Court is very good we receive regular updates on dad's health and the staff are always happy to spend time discussing his needs.

From the first telephone call Lavender Court has supported dad and family with a smooth transfer from hospital to Lavender Court in a professional and caring way. Procedures of transfer, funding and future care explained clearly. Staff at Lavender Court always friendly and helpful. There is a happy, caring feel at the home. Exceptional management and staff throughout home. Well done Lavender Court and thank you for looking after my dad.

The staff are kind and helpful, communication is generally very good and necessary for the family to be kept up to date.

The care and consideration shown to my wife by the team at Lavender Court is a source of relief and satisfaction. Their ability to cope in sometimes very trying circumstances fills me with admiration and respect. Care for dementia sufferers is always difficult but the team go above and beyond and I am so grateful.

Today I spoke with the manager about a few issues and found her to be very approachable and friendly. She answered all my queries satisfactorily. One of my concerns was the scaffolding in particular around the courtyard, meaning no access for several months, whilst the weather is good. I was reassured this area will be completed first to allow residents access as soon as possible.

As a visitor - very pleased and helpful! Clean and comfortable.

My mum has been coming to Lavender Court for day care for a couple of months now. All the staff have been fantastic. They dealt with a tricky incident with her with care and professionalism. A big should out to all. The entertainment staff who also make mum laugh and smile. Thank you to everyone.

My aunt moved into Lavender Court 1 year ago. She has settled in well and seems happy. We are so pleased she is here. For the first time in years we are confident that she is being well looked after, safe and and happy this is a great relief for us.

I cannot fault the care and attention Mum had.

My mum receives such amazing care at Lavender Court. She loves all the staff who look after her so much. Without exception, staff are gentle, kind, caring and respectful towards Mum and her needs as well as us as a family. My sisters and I thank you all so much for the incredible work you do. Please know how much we appreciate it. We know that Mum is safe, warm and cared for.

It makes me feel so pleased to know I don't have to worry about her anymore. I can visit anytime and I'm made welcome. I was so worried when she lived alone and was so ill. Her health has really improvied. Thank you all.

If there is a problem someone will always ring to put me in the picture.

My husband moved from a previous care home to Lavender Court on 11th June he died there on 23rd July. The premises were always spotless and the staff were most considerate. If I have a complaint it is that there is not sufficient staff. When my husband was critically ill it did seem an age for help to arrive. Remembering those weeks he was there I recall, his room was facing properties on Roman Road and often we had to close the curtains and put the lights on as we were overlooked by people opposite.

We have experience of two Somerset care homes and this is by far the better of the two - 100% recommend.

The care my brother received was excellent, all staff made mine and my brother's stay as pleasant as it could be. My brother enjoyed talking to the staff and it was clear to see how much the staff cared.

My husband has been a resident since May 2020. He was very poorly and had three nurses each day who were helping me to care for him when I became ill. Because of the excellent care he has received, he is still alive. We were told in April he would not survive! My only frustration are the awful communications. Not able to get through on the telephone, unreliable social media connections and no updates on medical issues. Also no record of his pocket money status and when he needed a top-up until recently.

My father has dementia he struggles with change, new faces etc. We had to put him into Lavender Court to provide respite for my mother who has lung cancer. The team at Lavender Court are incredible and has really made dad welcome. Everyone we have had contact with from the lady in finance to the day and night staff they have all been so supportive and helped make what is a really difficult time for our family much easier. To know dad is safe and well looked after and happy makes such a difference.

I was a bit apprehensive about the standard of care in Lavender Court purely due to so much bad press about rogue care homes. I found all members of staff kind, helpful, respectful and knowledgeable. My friend has just passed away this morning. She had a small close family but died with the loving company of a carer and one of your nurses. I spent a night with you and was well looked after. The carers have such good humoured and loving motivation. I would be happy to recommend your care home to anyone.

We are in our seventh year of being in and visiting Lavender Court and am very happy 2with the care and attention she receives. All facilities of the care home are particularly good. She is very happy and comfortable and on her and my behalf I am so glad I chose this care home for her. Thank you so much office and management. Together with activities, cleaning staff and food providers. Well done all of you.

My husband has been in the Rose room for three weeks. He is full of praise for his carers, who he calls the blue angels. They are infinitely patient and very caring and always treat them with dignity. They always treat me with the utmost kindness. I have become very fond of them all.