Lavender Court

Roman Road, Taunton TA1 2BD
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9.2 60 Reviews
  • Lavender Court, Taunton
Lavender Court is a purpose-built care home providing accommodation for people with nursing and residential care needs.

Care packages are person-centred and tailored to the individual. Dedicated activities co-ordinators ensure there is always something to do. Residents have access to Skype and WiFi to keep in touch with those who do not live locally.

The service keeps strong links with Somerset County Council, the national regulator and other health care professionals in the area, as well as operating a temporary respite service.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1590 – £2220
  • Self-Funded Residential Dementia Care: £1590 – £2220
  • Self-Funded Nursing Care: £1590 – £2220
  • Self-Funded Nursing Dementia Care: £1590 – £2220
  • RESPITE Self-Funded Residential Care: £1590 – £2220
  • RESPITE Self-Funded Residential Dementia Care: £1590 – £2220
  • RESPITE Self-Funded Nursing Care: £1590 – £2220
  • RESPITE Self-Funded Nursing Dementia Care: £1590 – £2220

Lavender Court fees generally range from £1,590 – £2,220 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Lavender Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Duewanittar Munemo (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)
  • Single Rooms with Ensuite Wet Room (85)

Lavender Court Reviews (60)

9.2

Lavender Court has a Review Score of 9.2 (9.186) out of 10, based on 11 reviews in the last 2 years.
Over all time Lavender Court has 60 reviews.

Overall Experience
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Reviewer Connection to Lavender Court
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Total of 60, showing 21-40
Review from S B (Son of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I am extremely dissatisfied with the management and leadership at Lavender Court who have presided over a terrible experience for my Mother and her relatives. Examples include 1. Staff locking themselves in the nurse's office to avoid patients and relatives seeking help and advice. 2. Under resourcing
at weekends resulting in the 30min checks decided as necessary by medical staff not being followed (no checks being recorded on two separate Saturdays). 3. Clothes regularly go missing despite being labelled. 4. My letter of complaint issued in July still remains unanswered. 5. Payment of invoices are being chased that have not been issued. 6. Mum's granddaughter being pressed into giving personal care by a carer as he had no colleague available to assist. The list goes on. Fortunately, my Mum has now been moved to a setting where there are adequate staff to care for her and the seniors show true leadership.
Reply from Somerset Care, Somerset Care at Lavender Court

Dear Sir, many thanks for taking the time to share your feedback with us. We were very sorry to read of your concerns, and are grateful that we have since been able to correspond with you regarding these. Whilst you have confirmed that you consider the matter closed, we would like to reiterate our offer of meeting with you or speaking over the phone should you wish to do so. In the meantime, we send our very best wishes to yourself, your mother and wider family.

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Review from R K (Grandson of Resident) published on 15 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lavender Court is a wonderful home with staff who always act with the utmost kindness, professionalism and integrity. My grandmother was a patient in the dementia unit for the last two years of her life, having battled with dementia for several years before passing away. My grandmother had severe issues
with her sleep at night, and the staff often made her a cup of tea or milk with biscuits to settle her until she became tired enough to sleep. During the pandemic, management took every measure to keep residents safe while maintaining contact with one or two primary contacts. All other family members were able to make appointments to speak to grandma over Skype. The diligence and kindness of the staff at Lavender Court never went unnoticed, particularly her care team and so many other fantastic caring staff. They looked after my grandmother perfectly right up until her final moments, and I cannot fault the home in any way. I would highly recommend it.
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Review from J S (Husband of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A caring environment with friendly staff and comfortable rooms. Good access, and very flexible visiting times. Good Food
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Review from Tim P (Son of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been discharged from hospital for an expected end of life care period of eight weeks my father was eventually with Lavender Court for fifteen weeks and at the end (when he was unable to fully communicate with me) was delighted to tell me every time I went in to see him, how content he was with
the care and attention he received and had nothing but praise for all involved.
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Review from Glyn L (Son of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Lavender Court for the last seven years. In that time she has been treated with great respect of care. The staff have been fantastic with her even when my mother could be demanding at times. Sadly my mother pass away in February 2022. She was treated with brilliant care in her
last days of her life.
I can't thank you all enough!
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Review from Joanne L (Daughter of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the last weeks of my dad's life, the staff at Lavender Court could not have done more for him or me. He was cared for with dignity, respect and love. All the carers and management went above and beyond to make him comfortable, happy and secure. When his time came and he passed away, the support
I received was tremendous. Nothing was too much trouble, and the tea was much welcomed. Five stars are not enough.
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Review from Donna J (Daughter of Resident) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved in just before Christmas. She was very anxious and sad, but the staff have been amazing, and she has settled in very well. Mum really enjoys the food, and they regularly get brought drinks/snacks. The staff are also very supportive to us as well. The home has a very warm, welcoming feel, and
the staff seem to really care about the residents.
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Review from Chris P (Son of Resident) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our relative has been a dementia unit resident for two years, is well cared for, and mostly happy! Staff contacted us regularly with an update of our relative when she contracted covid in early 2021. The unit staff are dedicated, friendly, and approachable. Telephone contact to the care home has been/still
is quite problematic. It is very frustrating in having to redial sometimes up to ten to fifteen times when the answerphone states no - one is available (with no facility to leave a message/return to the main menu for another option), or the call is eventually answered by another unit who are unable to help. The frustrating result is to send an email in the hope that relevant supervisor (s) are on duty. The telephone issue has also been mentioned to us by outside agencies, not ideal when more urgent contact is needed. However, it is currently easy to speak with staff face to face on an actual visit regarding any concerns. We feel we have a very good rapport with the dementia unit staff and appreciate their honesty and help in coping with issues surrounding dementia.
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Review from A M (Son of Resident) published on 28 January 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Communication is a real problem for Lavender Court between the home and the resident's relatives. During the pandemic shutdown, only one phone line was accessible to call into the home to speak with relatives, leading to blocked lines, and once through, only one mobile phone was available for the home.
Also, issues and moves of residents were made without consultation with the next of kin. Sign on from door out of date, answer machine messages out of date. People/staff in charge of residents changed regularly without notification. Communication is key for the resident's relatives, it appears there is no planning for this vital part.
Reply from Orla Dennehy, Marketing Support Lead at Lavender Court

Many thanks for taking the time to leave a review for Lavender Court. We were sorry to hear of your concerns and are grateful that you have given us the opportunity to address these with you over the phone. We look forward to speaking further with you about the improvements we are putting in place, on your next visit to the home.
Best regards, Somerset Care

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Review from Malcolm (Husband of Resident) published on 14 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant care home. Satisfied with the care received and would recommend it to others. The staff here are very friendly and always polite.
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Review from Paul B (Son of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lavender Court Carehome in Taunton has a warm, comfortable atmosphere. It is a 'home' rather than an 'institution'. The staff are professional and compassionate. They know our mother well and all of them greet her by name. The supervisors are alert to problems and deal with them quickly and efficiently.
The families of residents are treated with respect and are kept fully informed. Sometimes covid19 rules have been applied in a pedantic way when common sense and pragmatism would have been better. However, staff have been heroic in difficult circumstances.
Reply from Somerset Care, Somerset Care at Lavender Court

Many thanks for your kind feedback about Lavender Court - we are glad to hear that your mother feels at home and is well-supported. We can understand that sometimes the government guidance around Covid-19 can feel restrictive, however, by following this we are doing everything we can to keep our residents safe. The welfare of those in our care is always our top priority. Thank you again for taking the time to leave feedback.
Best regards,
Somerset Care

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Review from Jane A (Daughter of Resident) published on 1 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spend the last two years of her life at Lavender Court and I am certain they were the happiest of her entire life. She was warm, clean, well-fed, and cared for with the utmost devotion - far better than any of her family could have done. I am eternally grateful to all the staff for their care
of her.
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Review from Jane S (Daughter of Resident) published on 17 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed by the warm welcome and efficiency with which my father was accepted into the home. It was difficult for him being transferred to a new environment for his end of life care, but all the staff were amazingly supportive and caring. They kept me up to date with events via regular phone
calls and were very courteous and helpful at all times. The atmosphere is efficient, friendly and very caring all round - a big applause and thank you to all who make this happen.
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Review from Patricia S (Sister of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On my visits to Lavendar Court I have always found the staff to be friendly and efficient. I also feel they have handled the situation very well in the current pandemic. Parking has become a problem even more than usual, but I appreciate this is a lot to do with the current upgrading.
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Review from Patricia E (Daughter of Resident) published on 15 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the nursing staff who looked after my mum in her final weeks of her life. The care was excellent, very caring and they let our family see her at any time, with thanks.
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Review from Sandra H (Daughter of Resident) published on 21 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Lavender Court for some time now. She is very happy there and we cannot imagine her being anywhere else. Her room is very cosy and she loves it. All the staff are very caring and friendly and they go out of their way to make sure Mum has everything that she needs and they keep
in touch with me regularly. All I can say is thank you to all concerned for providing an excellent service.
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Review from M W (Daughter-in-law of Resident) published on 31 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I felt I needed to let others know about the great work the team in the residential section of the home have continued to provide, high standards of care and support to my father-in-law. During these difficult months of covid-19 the team have worked hard to ensure he has been able to continue to have
contact with us his family across the world. Great organisation to ensure the whole family could be present on his birthday via skype to sing happy birthday and have some great banter.
Keeping me informed of any changes and how we can help to maintain his wellness has been at the forefront of the great care the team has provided.
We cannot thanks everyone enough from the reception team through to the direct care team thank you.
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Review from M H (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had to write to say what an outstanding member of staff has looked after my parents. He looked after both my mum and dad in the home and he was caring and thoughtful in everything that he did for both of them. During the Coronavirus, he kept me updated on my mum’s progress when I was unable to visit
the home. Anyone who is fortunate enough to have a member of their family looked after by this carer will know that their relative is given the best care in the world. He is a real asset for the home and I can’t praise him highly enough. Another member of staff who I spoke to sometimes seemed very caring too and also updated me on my mum’s care. My parents were given the best care at Lavender Court, and their carer who works on Petals the dementia ward makes this happen. Thank you for everything that you did for both my parents, I really appreciated it.
Reply from Rachel King, Marketing & PR Manager at Lavender Court

Many thanks for taking the time to review Lavender Court, and thank you for your lovely comments.

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Review from K C (Husband of Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an outstanding nursing home. The best I have had dealings with over a forty-year period in which parents, relatives and friends have needed to be "looked after" in their declining years. I cannot imagine a better place, because medical care and competence is matched by the friendliness of management
and staff towards residents, relatives and visitors alike. Outstanding is its aim and it has achieved it.
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Review from Julie (Friend of Resident) published on 4 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The professionalism of the staff at all levels within Lavender Court, coupled with their care and compassion to their residents and visitors has been outstanding during the sadly short stay of a dear friend. It was apparent that there is a genuine commitment to ensuring the highest standards of care
and wellbeing and to creating an environment which is friendly, warm and welcoming. Managers and staff alike are to be commended for creating such a special facility. The only reason for entering a 'don't know' response to questions simply reflects that the circumstances were such that they could not be taken advantage of but I've no doubt that these too would reflect the high standards in every other aspect of the home.
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Current Review Score: 9.2 (9.186)

Overview of Review Score

The Review Score of 9.2 (9.186) out of 10 for Lavender Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.539 for Lavender Court is calculated as follows: ( (74 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 128 Ratings = 4.539
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.647 Points relating to the number of positive Reviews for Lavender Court is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 11 Positive Reviews ÷ 17 = 0.647
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Duewanittar

Duewanittar Munemo

Job Title: Registered Manager

Lavender has a dedicated, caring and happy team who thrive on their dedication to their job roles and to care for our residents. We have a very friendly environment and do our best to always make you feel welcome.


Lavender Court has a lovely open courtyard area, which can be used at any time by residents, along with other outside garden areas, and we enjoy hosting some brilliant events in this space. The home is situated next door to a Lidl and very close to pubs, takeaways and Taunton town centre – our residents and their relatives make good use of these facilities.


We have a team of four activity coordinators who are so enthusiastic about ensuring we have lots of activities available at Lavender Court, along with outsourced entertainers and theatre productions. We also try and accommodate as many outings as possible to garden centres, cafes, going into town, walks around Hamilton Park and going to events such as the Taunton Flower Show.


I feel very proud and grateful to be the Manager of Lavender Court.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lavender Court to verify any information. View our terms and conditions. Lavender Court has an Enhanced Service - more info.