Lavender Court

A caring environment with friendly staff and comfortable rooms. Good access, and very flexible visiting times. Good Food

Having been discharged from hospital for an expected end of life care period of eight weeks my father was eventually with Lavender Court for fifteen weeks and at the end (when he was unable to fully communicate with me) was delighted to tell me every time I went in to see him, how content he was with the care and attention he received and had nothing but praise for all involved.

I can't thank you all enough!

During the last weeks of my dad's life, the staff at Lavender Court could not have done more for him or me. He was cared for with dignity, respect and love. All the carers and management went above and beyond to make him comfortable, happy and secure. When his time came and he passed away, the support I received was tremendous. Nothing was too much trouble, and the tea was much welcomed. Five stars are not enough.

Mum moved in just before Christmas. She was very anxious and sad, but the staff have been amazing, and she has settled in very well. Mum really enjoys the food, and they regularly get brought drinks/snacks. The staff are also very supportive to us as well. The home has a very warm, welcoming feel, and the staff seem to really care about the residents.

Our relative has been a dementia unit resident for two years, is well cared for, and mostly happy! Staff contacted us regularly with an update of our relative when she contracted covid in early 2021. The unit staff are dedicated, friendly, and approachable. Telephone contact to the care home has been/still is quite problematic. It is very frustrating in having to redial sometimes up to ten to fifteen times when the answerphone states no - one is available (with no facility to leave a message/return to the main menu for another option), or the call is eventually answered by another unit who are unable to help. The frustrating result is to send an email in the hope that relevant supervisor (s) are on duty. The telephone issue has also been mentioned to us by outside agencies, not ideal when more urgent contact is needed. However, it is currently easy to speak with staff face to face on an actual visit regarding any concerns. We feel we have a very good rapport with the dementia unit staff and appreciate their honesty and help in coping with issues surrounding dementia.

Communication is a real problem for Lavender Court between the home and the resident's relatives. During the pandemic shutdown, only one phone line was accessible to call into the home to speak with relatives, leading to blocked lines, and once through, only one mobile phone was available for the home. Also, issues and moves of residents were made without consultation with the next of kin. Sign on from door out of date, answer machine messages out of date. People/staff in charge of residents changed regularly without notification. Communication is key for the resident's relatives, it appears there is no planning for this vital part.

A very pleasant care home. Satisfied with the care received and would recommend it to others. The staff here are very friendly and always polite.

Lavender Court Carehome in Taunton has a warm, comfortable atmosphere. It is a 'home' rather than an 'institution'. The staff are professional and compassionate. They know our mother well and all of them greet her by name. The supervisors are alert to problems and deal with them quickly and efficiently. The families of residents are treated with respect and are kept fully informed. Sometimes covid19 rules have been applied in a pedantic way when common sense and pragmatism would have been better. However, staff have been heroic in difficult circumstances.

My mother spend the last two years of her life at Lavender Court and I am certain they were the happiest of her entire life. She was warm, clean, well-fed, and cared for with the utmost devotion - far better than any of her family could have done. I am eternally grateful to all the staff for their care of her.

I was very impressed by the warm welcome and efficiency with which my father was accepted into the home. It was difficult for him being transferred to a new environment for his end of life care, but all the staff were amazingly supportive and caring. They kept me up to date with events via regular phone calls and were very courteous and helpful at all times. The atmosphere is efficient, friendly and very caring all round - a big applause and thank you to all who make this happen.

On my visits to Lavendar Court I have always found the staff to be friendly and efficient. I also feel they have handled the situation very well in the current pandemic. Parking has become a problem even more than usual, but I appreciate this is a lot to do with the current upgrading.

I would like to thank the nursing staff who looked after my mum in her final weeks of her life. The care was excellent, very caring and they let our family see her at any time, with thanks.

My mother has been in Lavender Court for some time now. She is very happy there and we cannot imagine her being anywhere else. Her room is very cosy and she loves it. All the staff are very caring and friendly and they go out of their way to make sure Mum has everything that she needs and they keep in touch with me regularly. All I can say is thank you to all concerned for providing an excellent service.

We cannot thanks everyone enough from the reception team through to the direct care team thank you.

I had to write to say what an outstanding member of staff has looked after my parents. He looked after both my mum and dad in the home and he was caring and thoughtful in everything that he did for both of them. During the Coronavirus, he kept me updated on my mum’s progress when I was unable to visit the home. Anyone who is fortunate enough to have a member of their family looked after by this carer will know that their relative is given the best care in the world. He is a real asset for the home and I can’t praise him highly enough. Another member of staff who I spoke to sometimes seemed very caring too and also updated me on my mum’s care. My parents were given the best care at Lavender Court, and their carer who works on Petals the dementia ward makes this happen. Thank you for everything that you did for both my parents, I really appreciated it.

This is an outstanding nursing home. The best I have had dealings with over a forty-year period in which parents, relatives and friends have needed to be "looked after" in their declining years. I cannot imagine a better place, because medical care and competence is matched by the friendliness of management and staff towards residents, relatives and visitors alike. Outstanding is its aim and it has achieved it.

The professionalism of the staff at all levels within Lavender Court, coupled with their care and compassion to their residents and visitors has been outstanding during the sadly short stay of a dear friend. It was apparent that there is a genuine commitment to ensuring the highest standards of care and wellbeing and to creating an environment which is friendly, warm and welcoming. Managers and staff alike are to be commended for creating such a special facility. The only reason for entering a 'don't know' response to questions simply reflects that the circumstances were such that they could not be taken advantage of but I've no doubt that these too would reflect the high standards in every other aspect of the home.

My mother, somewhat reluctantly, went to live at Lavender Court just over two years ago, when she became too frail with dementia to continue living alone. After a few months' transition, she settled well and became friendly with staff and other residents, and began to join in with the activities. I cannot praise the care she received sufficiently highly; the staff were unfailingly kind and helpful, and they were assiduous in calling for medical assistance when required.

Perhaps unusually Lavender Court seems to have a core of long-standing staff members who set the tone for residents' care. The home is invariably clean, residents' rooms are regularly deep-cleaned, and staff genuinely have the residents' interests at heart.

My mother died at Lavender Court recently, in the only home that she could remember, and I shall be forever grateful that they were able to look after her with real compassion in her last days.

My mum stayed at Lavender Court in late April early May for 3 weeks. The service received was excellent. Mum was made to feel welcome and looked after so well that she is looking forward to staying again. The staff are all very kind and patient, the rooms are clean and the food is the best quality. I would happily recommend this home to anyone looking for a care home for a relative.