Lavender Court

We visited my dad at Lavender Court. We are happy with the care he receives and all the staff we met were very friendly, and welcoming and took great care of my dad. Overall we were left with a very good impression of all the care my dad receives. Thank you!

My mum has been a resident at Lavender Court for a number of years. She is happy and has a nice quality of life in an environment that is safe and secure. The staff are friendly and helpful and always happy to discuss issues of care and provide updates.

I am extremely dissatisfied with the management and leadership at Lavender Court who have presided over a terrible experience for my Mother and her relatives. Examples include 1. Staff locking themselves in the nurse's office to avoid patients and relatives seeking help and advice. 2. Under resourcing at weekends resulting in the 30min checks decided as necessary by medical staff not being followed (no checks being recorded on two separate Saturdays). 3. Clothes regularly go missing despite being labelled. 4. My letter of complaint issued in July still remains unanswered. 5. Payment of invoices are being chased that have not been issued. 6. Mum's granddaughter being pressed into giving personal care by a carer as he had no colleague available to assist. The list goes on. Fortunately, my Mum has now been moved to a setting where there are adequate staff to care for her and the seniors show true leadership.

Lavender Court is a wonderful home with staff who always act with the utmost kindness, professionalism and integrity. My grandmother was a patient in the dementia unit for the last two years of her life, having battled with dementia for several years before passing away. My grandmother had severe issues with her sleep at night, and the staff often made her a cup of tea or milk with biscuits to settle her until she became tired enough to sleep. During the pandemic, management took every measure to keep residents safe while maintaining contact with one or two primary contacts. All other family members were able to make appointments to speak to grandma over Skype. The diligence and kindness of the staff at Lavender Court never went unnoticed, particularly her care team and so many other fantastic caring staff. They looked after my grandmother perfectly right up until her final moments, and I cannot fault the home in any way. I would highly recommend it.

A caring environment with friendly staff and comfortable rooms. Good access, and very flexible visiting times. Good Food

Having been discharged from hospital for an expected end of life care period of eight weeks my father was eventually with Lavender Court for fifteen weeks and at the end (when he was unable to fully communicate with me) was delighted to tell me every time I went in to see him, how content he was with the care and attention he received and had nothing but praise for all involved.

I can't thank you all enough!

During the last weeks of my dad's life, the staff at Lavender Court could not have done more for him or me. He was cared for with dignity, respect and love. All the carers and management went above and beyond to make him comfortable, happy and secure. When his time came and he passed away, the support I received was tremendous. Nothing was too much trouble, and the tea was much welcomed. Five stars are not enough.

Mum moved in just before Christmas. She was very anxious and sad, but the staff have been amazing, and she has settled in very well. Mum really enjoys the food, and they regularly get brought drinks/snacks. The staff are also very supportive to us as well. The home has a very warm, welcoming feel, and the staff seem to really care about the residents.

Our relative has been a dementia unit resident for two years, is well cared for, and mostly happy! Staff contacted us regularly with an update of our relative when she contracted covid in early 2021. The unit staff are dedicated, friendly, and approachable. Telephone contact to the care home has been/still is quite problematic. It is very frustrating in having to redial sometimes up to ten to fifteen times when the answerphone states no - one is available (with no facility to leave a message/return to the main menu for another option), or the call is eventually answered by another unit who are unable to help. The frustrating result is to send an email in the hope that relevant supervisor (s) are on duty. The telephone issue has also been mentioned to us by outside agencies, not ideal when more urgent contact is needed. However, it is currently easy to speak with staff face to face on an actual visit regarding any concerns. We feel we have a very good rapport with the dementia unit staff and appreciate their honesty and help in coping with issues surrounding dementia.

Communication is a real problem for Lavender Court between the home and the resident's relatives. During the pandemic shutdown, only one phone line was accessible to call into the home to speak with relatives, leading to blocked lines, and once through, only one mobile phone was available for the home. Also, issues and moves of residents were made without consultation with the next of kin. Sign on from door out of date, answer machine messages out of date. People/staff in charge of residents changed regularly without notification. Communication is key for the resident's relatives, it appears there is no planning for this vital part.

A very pleasant care home. Satisfied with the care received and would recommend it to others. The staff here are very friendly and always polite.

Lavender Court Carehome in Taunton has a warm, comfortable atmosphere. It is a 'home' rather than an 'institution'. The staff are professional and compassionate. They know our mother well and all of them greet her by name. The supervisors are alert to problems and deal with them quickly and efficiently. The families of residents are treated with respect and are kept fully informed. Sometimes covid19 rules have been applied in a pedantic way when common sense and pragmatism would have been better. However, staff have been heroic in difficult circumstances.

My mother spend the last two years of her life at Lavender Court and I am certain they were the happiest of her entire life. She was warm, clean, well-fed, and cared for with the utmost devotion - far better than any of her family could have done. I am eternally grateful to all the staff for their care of her.

I was very impressed by the warm welcome and efficiency with which my father was accepted into the home. It was difficult for him being transferred to a new environment for his end of life care, but all the staff were amazingly supportive and caring. They kept me up to date with events via regular phone calls and were very courteous and helpful at all times. The atmosphere is efficient, friendly and very caring all round - a big applause and thank you to all who make this happen.

On my visits to Lavendar Court I have always found the staff to be friendly and efficient. I also feel they have handled the situation very well in the current pandemic. Parking has become a problem even more than usual, but I appreciate this is a lot to do with the current upgrading.

I would like to thank the nursing staff who looked after my mum in her final weeks of her life. The care was excellent, very caring and they let our family see her at any time, with thanks.

My mother has been in Lavender Court for some time now. She is very happy there and we cannot imagine her being anywhere else. Her room is very cosy and she loves it. All the staff are very caring and friendly and they go out of their way to make sure Mum has everything that she needs and they keep in touch with me regularly. All I can say is thank you to all concerned for providing an excellent service.

We cannot thanks everyone enough from the reception team through to the direct care team thank you.

I had to write to say what an outstanding member of staff has looked after my parents. He looked after both my mum and dad in the home and he was caring and thoughtful in everything that he did for both of them. During the Coronavirus, he kept me updated on my mum’s progress when I was unable to visit the home. Anyone who is fortunate enough to have a member of their family looked after by this carer will know that their relative is given the best care in the world. He is a real asset for the home and I can’t praise him highly enough. Another member of staff who I spoke to sometimes seemed very caring too and also updated me on my mum’s care. My parents were given the best care at Lavender Court, and their carer who works on Petals the dementia ward makes this happen. Thank you for everything that you did for both my parents, I really appreciated it.