Winchester Heights Care Home - Avery Collection

Stockbridge Road, Winchester SO22 5JH
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10 138 Reviews
  • Winchester Heights Care Home - Avery Collection, Winchester
Winchester Heights Care Home delivers premier residential, nursing, dementia, and respite care services. Boasting 98 fully furnished rooms, residents can select from an array of studio apartments, each featuring an en-suite bathroom, kitchenette, and spacious lounge area. Companion suites are also available for couples seeking additional support in their retirement years.

The residence seamlessly blends elegant and contemporary designs, incorporating a variety of amenities, including a salon, therapy room, and multiple lounges accommodating various clubs and societies. Residents can unwind in the vibrant garden areas or indulge in afternoon tea in the sunshine. The light and airy dining room and café spaces are favoured for coffee meetups with loved ones, while cosy spots are readily available for delving into a good book.

Film enthusiasts can enjoy their favourite movies in the cinema, and residents with green fingers can tend to well-stocked flower beds, cultivating seasonal produce used by their chefs. With offerings for every preference, residents will swiftly acclimate to the welcoming atmosphere at Winchester Heights.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 103 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Diana Tatpati (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (103)

Winchester Heights Care Home - Avery Collection Reviews (138)

Total of 138, showing 121-138
10

Winchester Heights Care Home - Avery Collection has a Review Score of 10 (9.952) out of 10, based on 23 reviews in the last 2 years. Over all time Winchester Heights Care Home - Avery Collection has 138 reviews.

Overall Experience

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Date Published

138
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Review from Robin J (Grandson of Resident) published on 21 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother had severe depression following the death of her husband of 59 years. Combined with a number of other age related ailments, she was not coping, and her needs were making my parents' lives very difficult. After spending three days in hospital, she reluctantly agreed to have 30 days respite
care at Sunrise. Within days, she had visibly improved, and after a couple of weeks she is now back to her previous self, and still improving every day, and enjoying life again. The cost of her stay at Sunrise was money well spent.

Reply from UK Marketing, Marketing Assistant at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team.

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Review from David D (Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Sunrise for six weeks since January. I was here for a trial month in April 2016.
Sunrise is exactly what I wanted for my retirement. A five-star hotel with additional care. The only odd thing is that all the hotel residents are 85+
The room (suites) are generous in size and it is
helpful to be asked to bring one's own furniture and possessions.
Food is within the limits of institutional food, good that there are plenty of activities and there is a genuine air of welcomeness among staff and other residents.

Reply from UK Marketing, Marketing Assistant at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

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Review from Mark F (Son of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was comforted by the knowledge that Mum received the highest standard of care for over 3 years in Sunrise of Winchester. She was part a special community where she was very much an individual. The staff are well managed by a strong and caring management team. A care home is a very dynamic environment
and to produce a community like Winchester Sunrise is quite remarkable. I was a frequent visitor and witnessed many different situations. I was very impressed by how many of these were handled by real people who care. I was made welcome at any time of day or night and as a relative made to feel part of the community, being involved with staff and other residents who became friends. I am very proud of what Winchester Sunrise did for my family and that with Sunrise, My Mum ended her days in a very caring, comfortable and safe community.
This is what Mum deserved.

Reply from UK Marketing, Marketing Assistant at Winchester Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Winchester– particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

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Review from P M (Resident) assisted by family/friend published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The environment is very good - well designed and clean.
The room is comfortable, good en suite facilities.
There is a varied schedule of activities and outings in the minibus.
The food can be variable.
The staff are generally good and friendly.
The restaurant service can be slow at times.
I have
been a resident for a year now and often staffing can be lower than desired and a call may take a while to be answered but on the whole, I feel it met my needs very well for the time I have been here.

Reply from UK Marketing, Marketing Assistant at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

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Review from Carol H (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came into Sunrise of Winchester as a near emergency having had "the cough" over Christmas and becoming very frail and rather depressed. The admission process was excellent and we met all the relevant staff. Everyone was charming and caring.
We have however one or two issues. The separate
bodies (eg nursing and care) did not seem to communicate with each other ie a request for paracetamol took all day. My mum was unable to find a shelf for toiletries or a designated towel rail in the shared bathroom.
Socially, however, excellent.

Reply from UK Marketing, Marketing Assistant at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

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Review from Angela P (Daughter of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are excellent and engage very well with residents - always upbeat and efficient. Management have listened to residents and relatives regarding the catering standards and in the process of executing improvements (a trifle overdue!!!). Whilst the garden is well used, some colour and seasonal
planting of bulbs and hanging baskets would immensely improve the garden and in particular, rear pathways where rooms overlook blank walls.

Reply from UK Marketing, Marketing Assistant at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

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Review from Stephanie B (Granddaughter of Resident) published on 23 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise have treated my nan with nothing but dignity and respect and she loves the well thought out activity schedule. She loves the food and even though due to her dietary requirements this has to be blended it's still presented in a beautiful manner and she feels like she is eating the same as her
fellow residents.

Reply from UK Marketing, Marketing Assistant at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

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Review from kate k (Daughter of Resident) published on 1 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father has Parkinsons. We briefed Sunrise and had a lengthy home visit by the care team agreeing to a 30 day trial period prior to becoming a permanent resident. We were told he would have to share a bathroom for a few weeks and were given a scale of costs but nothing concrete. As we arrived,
an email came through saying the cost of care had been calculated and was almost double the amount predicted. By this stage, it was too late to turn around. From the start, it was apparent the care team had no knowledge of the discussions with the sales team and no knowledge of everything agreed at the home visit.


At the end of the 30 days, we were called in and asked it we had ordered a taxi for him or if they should.


I think Sunrise is suited to residents wanting a hotel like facility with the reassurance of care on call. It was not suitable for my father who had nursing needs and Parkinson's but still wanted mental stimulation and an element of individual thought and choice.

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Review from Leigh (Niece of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walked through the front door I was greeted with a smile, everyone I have met has been lovely and had the biggest, warmest smiles. It seems everyone here is just as happy as my aunt. Thankfully it has been sunny today so we made the most of the beautiful gardens. Always a pleasure. Thank
you, keep up the good work.

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Review from D T (Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Plenty of activities during the day. Well cared for.

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Review from M W (Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Please can we have two people to help with the breakfasts. I find the food at dinner etc. ok

Reply from UK Marketing, Marketing Manager at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Winchester. Your feedback is important to us, as is the care and well-being of all of our residents. We run a full activity program with a least 5 activities a day which are tailored to suit individual needs. We would like to understand your concerns further, we would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully. The Sunrise Team

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Review from Joan R (Resident) published on 22 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfactory.

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Review from Lettie P (Resident) published on 3 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole, care is good. But, when 2 members of staff help me, they are inclined to talk to each other and ignore me. This annoys me. Generally the staff are helpful to my needs, but the off one is less inclined to help, and expects me to struggle. (I am of poor mobility).
Food is "hit & miss",
some days are worse than others!! Frequently there are no clean mugs, cups, spoons etc, available in the "bistro", especially when visitors are around. Generally, a comfortable place to stay.

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Review from David N (Son of Resident) published on 12 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Sunrise have been excellent in looking after my mother. From the time we enquired about vacancies to the time my mother came to Sunrise in early September. The director of community relations has been superb in organising her accommodation and well being during this month a really
excellent care home with very caring and well trained staff.

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Review from Mary C (Resident) published on 12 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I came here in December 2013, he had parkinsons disease and died. I have continued living here in the same rooms with our furniture (some of which he made himself.) The staff are all pleasant and polite. The food is good. There is a good programme of events and entertainment.

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Review from Kathleen F (Resident) published on 12 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very contented - have a decent sized room with locking door. I have all my own furniture and I enjoy the exercises class and have started painting which I really enjoy. I like the trips out on the Sunrise bus. Our driver is excellent.

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Review from Penny B (Daughter of Resident) published on 12 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found all the staff helpful and professional at all times. They made sure all the clients were looked after. They never minded you asking them questions. The food was always good and as my dad was on a soft diet they tried to make it as appetising as possible.

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Review from Jean N (Resident) published on 5 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you walk into Sunrise there is an immediate feeling of warmth and welcome. The staff are very loving and extremely kind, and give you their time. They listen to you. There are a lot of activities here which are good, and outings on the bus 2 to 3 times a week.

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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Winchester Heights Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Winchester Heights Care Home - Avery Collection is calculated as follows: ( (259 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 269 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Winchester Heights Care Home - Avery Collection is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (9)

Diana

Diana Tatpati

Job Title: General Manager

Joined: 2025

Robert

Robert Szelagowski

Job Title: Residential Care Manager

Joined: 2024

I joined the team over 10 years ago, starting as a Care Assistant in the Dementia department. Originally trained as a Paramedic, I discovered a deep passion for elderly care after working with an incredible team. I find great value in supporting the dignity and well-being of elderly individuals, and I am driven by the purpose of making a meaningful impact on their quality of life. This work gives me immense fulfilment and a true sense of purpose. My goal is to provide the highest standard of care for our residents, ensuring their lives remain meaningful, while also fostering a sense of passion and teamwork among my colleagues.

Laura

Laura Staples

Job Title: Dementia Care Manager

Joined: 2023

I'm Laura, Dementia Care Manager here at Winchester Heights. I have been part of the team since 2023, but I have worked in Nursing and Dementia care since 2010 in various roles. I am passionate about what I do and feel extremely lucky to have a job I love. I am dedicated to supporting our team to provide compassionate, person-centred care for individuals in our Memory Care Community that promotes their well-being; enabling them to enjoy their later years safely, in comfort and with dignity.

Johanne

Johanne Hordy

Job Title: Hospitality Manager

Joined: 2022

I joined Signature in November 2021. Before joining the Management team at Signature, I worked as an Operations Manager. My background is in hotels, and I have been enjoying it for nearly 15 years.


I am originally from France and have travelled to Italy and UK which has allowed me to speak fluently in three different languages.


Working closely with my team is really important to me, to enable us to deliver nothing but the best. I am passionate about customer service and making sure our people are being looked after, they genuinely feel cared for, valued and respected. Delivering a 5-star service is my professional focus and I am happy to bring my knowledge and experience into the care industry.

Sujata

Sujata Khadka

Job Title: Business Administration Manager

Joined: 2023

Business Administration Manager

Dawn

Dawn Sanders

Job Title: Client Liaison Manager

Joined: 2017

I joined in July 2017 and I feel blessed to be part of this very special community. My main role is to offer support and advice to families who are considering bringing a loved one into our community and I take great pride in helping prospective residents learn about how we can make a positive change to their quality of life.


It makes me smile to see the difference in our residents when they come here and there is no greater reward for me than making people happy.

Ceser

Ceser Samy

Job Title: Head Chef

Joined: 2017

I have always loved the culinary arts, a talent I inherited from my grandfather, who already succeeded in his career and has been an inspiration to me from my childhood.


I studied Catering Management at a prestigious award-winning University in India SIHM. I have worked in many five-star hotels including the Taj Group of hotels in India and many luxury restaurants in the UK. I am proud to be a part of the Signature group and to help make a difference in our resident’s day as I strongly believe that food always gives everyone pleasure.

Rejil

Rejil Rajan

Job Title: Head Housekeeper

Joined: 2024

I am a hospitality professional and have worked in the hotel industry for over 12 years. Recently I joined Avery group at Winchester Heights Care Home for a new exposure. Winchester Heights Care Home is extremely accommodating. The best part is the work culture and the positive attitude of the staff towards everyone. Each department extends its help and support to others and works as a team. It is an overwhelming experience to work here.

Darren

Darren Gray

Job Title: Maintenance Manager

Joined: 2024

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