Winchester Heights Care Home - Avery Collection

We moved my father to Sunrise after being told by his previous care home that they could no longer care for him. He was there for 4 weeks, was in bed the whole time and got very agitated, confused and stressed due to his Parkinsons. The day after arriving at Sunrise he was up, dressed, teeth in, glasses on and hearing aids in, what a transformation. After only 2 weeks at Sunrise, it is such a joy for the family to visit. My mother is 96 and to see her 94-year-old husband of 72 years so well looked after has helped her to relax and settle into life at home on her own. In two week he has started to stand and walk again. He has put on weight and has a smile on his face. The staff at Sunrise are incredibly kind and caring and go out of their way to give my father back his dignity and greater independence.

Sunrise of Winchester is undoubtedly a very superior care home. The furnishings, decor and facilities are excellent. There is a very pleasant restaurant where the staff are helpful in providing assistance to residents that need help or advice and the food is of a good standard. There is also a Bistro which provides facilities for residents to obtain hot drinks and light refreshments throughout the day.

The care staff are most caring at all levels and they take an interest in the residents by providing 24-hour care to ensure the comfort of the residents and provide administration of drugs and other needs.

There are many daily activities laid on for the enjoyment of residents and shopping trips and visits to places of interest are also provided.

I thoroughly recommend this care home to any would-be residents.

My mother has received excellent and sensitive care over the 2 years+ she has been a resident. She has not been the easiest person to look after, and I would rate the kindness and understanding of the staff as excellent.

My only 'beef' is that the cost, at well over twice the national average, is prohibitive! (according to a leading newspaper's statement of national average fees). I would only recommend Sunrise to someone whose monthly income was able to cover the cost of the care!

The scope and quality of care provided by Sunrise of Winchester have been exemplary in every respect.

Of all the care homes I looked at for my father Sunrise was different. It does not feel like a care home, it feels more like a hotel and the care is given in a subtle way. There is a range of care packages depending on the needs of the resident. All the staff have a 'can do' attitude and treat the residents with respect and dignity. There is a range of activities which residents can join in with. The building is modern and purpose built with good quality furniture, carpets, a library, activities room and an informal meeting area where you can meet residents. The quality and variety of food is good. It is a place where all your worries are taken away from you - this, of course, comes with a cost and in comparison to other care homes it is on the expensive side. The strapline for the home is "assisted living" and I do think that is what it provides.

Overall very good service.

I am extremely grateful for the support and care given to my husband. We both benefit from the help of the carers and staff. I take comfort that my husband is cared for 24 hours a day - especially at night when I am not there.

My mother first stayed at Sunrise Winchester for 30 days' respite care to help her recover from anxiety she was experiencing due to being isolated at home. She settled in very well with the help and support of the excellent staff and soon began to thrive.

new friends.

whilst retaining her independence. She is now free from the responsibility of looking after herself and her home.

Visited to celebrate a resident's birthday and was immediately welcomed in a warm, helpful manner.The event was beautifully arranged and run by the ever-caring personnel. I was particularly impressed when a number of VIPs attended and they were properly and individually announced by one of the Managers. This was done in a thoughtful, unobtrusive way since it would have been easy to spoil the family atmosphere which continued until the event ended.

Safe, happy, satisfied.

Staff are caring and genuinely want the best for residents. More real understanding of how to treat dementia in early stages might be worth looking into. Overall, I'm happy with the home but for the amount we pay (£1200 per week) I feel we should get more than we are.

My grandmother had severe depression following the death of her husband of 59 years. Combined with a number of other age related ailments, she was not coping, and her needs were making my parents' lives very difficult. After spending three days in hospital, she reluctantly agreed to have 30 days respite care at Sunrise. Within days, she had visibly improved, and after a couple of weeks she is now back to her previous self, and still improving every day, and enjoying life again. The cost of her stay at Sunrise was money well spent.

Food is within the limits of institutional food, good that there are plenty of activities and there is a genuine air of welcomeness among staff and other residents.

This is what Mum deserved.

I have been a resident for a year now and often staffing can be lower than desired and a call may take a while to be answered but on the whole, I feel it met my needs very well for the time I have been here.

Socially, however, excellent.

The care staff are excellent and engage very well with residents - always upbeat and efficient. Management have listened to residents and relatives regarding the catering standards and in the process of executing improvements (a trifle overdue!!!). Whilst the garden is well used, some colour and seasonal planting of bulbs and hanging baskets would immensely improve the garden and in particular, rear pathways where rooms overlook blank walls.

Sunrise have treated my nan with nothing but dignity and respect and she loves the well thought out activity schedule. She loves the food and even though due to her dietary requirements this has to be blended it's still presented in a beautiful manner and she feels like she is eating the same as her fellow residents.

My father has Parkinsons. We briefed Sunrise and had a lengthy home visit by the care team agreeing to a 30 day trial period prior to becoming a permanent resident. We were told he would have to share a bathroom for a few weeks and were given a scale of costs but nothing concrete. As we arrived, an email came through saying the cost of care had been calculated and was almost double the amount predicted. By this stage, it was too late to turn around. From the start, it was apparent the care team had no knowledge of the discussions with the sales team and no knowledge of everything agreed at the home visit.

At the end of the 30 days, we were called in and asked it we had ordered a taxi for him or if they should.

I think Sunrise is suited to residents wanting a hotel like facility with the reassurance of care on call. It was not suitable for my father who had nursing needs and Parkinson's but still wanted mental stimulation and an element of individual thought and choice.

As soon as I walked through the front door I was greeted with a smile, everyone I have met has been lovely and had the biggest, warmest smiles. It seems everyone here is just as happy as my aunt. Thankfully it has been sunny today so we made the most of the beautiful gardens. Always a pleasure. Thank you, keep up the good work.