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- Winchester Heights Care Home - Avery Collection







Winchester Heights Care Home delivers premier residential, nursing, dementia, and respite care services. Boasting 98 fully furnished rooms, residents can select from an array of studio apartments, each featuring an en-suite bathroom, kitchenette, and spacious lounge area. Companion suites are also available for couples seeking additional support in their retirement years.
The residence seamlessly blends elegant and contemporary designs, incorporating a variety of amenities, including a salon, therapy room, and multiple...
Care Provided by Winchester Heights Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 103 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Winchester Heights Care Home - Avery Collection for full pricing details and T&Cs.
Contact Winchester Heights Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Diana Tatpati(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (103)
Winchester Heights Care Home - Avery Collection Reviews (148)
Winchester Heights Care Home - Avery Collection has a Review Score of 10 (9.988) out of 10, based on 21 reviews in the last 2 years.
Over all time Winchester Heights Care Home - Avery Collection has 148 reviews.
Sunrise of Winchester is undoubtedly a very superior care home. The furnishings, decor and facilities are excellent. There is a very pleasant restaurant where the staff are helpful in providing assistance to residents that need help or advice and the food is of a good standard. There is also a Bistro which provides facilities for residents to obtain hot drinks and light refreshments throughout the day.
The care staff are most caring at all levels and they take an interest in the residents by providing 24-hour care to ensure the comfort of the residents and provide administration of drugs and other needs.
There are many daily activities laid on for the enjoyment of residents and shopping trips and visits to places of interest are also provided.
I thoroughly recommend this care home to any would-be residents.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team.
My mother has received excellent and sensitive care over the 2 years+ she has been a resident. She has not been the easiest person to look after, and I would rate the kindness and understanding of the staff as excellent.
My only 'beef' is that the cost, at well over twice the national average, is prohibitive! (according to a leading newspaper's statement of national average fees). I would only recommend Sunrise to someone whose monthly income was able to cover the cost of the care!
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team
The scope and quality of care provided by Sunrise of Winchester have been exemplary in every respect.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team
Of all the care homes I looked at for my father Sunrise was different. It does not feel like a care home, it feels more like a hotel and the care is given in a subtle way. There is a range of care packages depending on the needs of the resident. All the staff have a 'can do' attitude and treat the residents with respect and dignity. There is a range of activities which residents can join in with. The building is modern and purpose built with good quality furniture, carpets, a library, activities room and an informal meeting area where you can meet residents. The quality and variety of food is good. It is a place where all your worries are taken away from you - this, of course, comes with a cost and in comparison to other care homes it is on the expensive side. The strapline for the home is "assisted living" and I do think that is what it provides.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team
Overall very good service.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team
I am extremely grateful for the support and care given to my husband. We both benefit from the help of the carers and staff. I take comfort that my husband is cared for 24 hours a day - especially at night when I am not there.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team
My mother first stayed at Sunrise Winchester for 30 days' respite care to help her recover from anxiety she was experiencing due to being isolated at home. She settled in very well with the help and support of the excellent staff and soon began to thrive.
We made the decision for her stay to become permanent as she enjoyed thecommunity and activities, things that she was missing at home. Being 93 means she
does not have many surviving friends and Sunrise's community has helped her make
new friends.
She has her own furniture in her room which is so homely and she is supported very wellwhilst retaining her independence. She is now free from the responsibility of looking after herself and her home.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team
Visited to celebrate a resident's birthday and was immediately welcomed in a warm, helpful manner.The event was beautifully arranged and run by the ever-caring personnel. I was particularly impressed when a number of VIPs attended and they were properly and individually announced by one of the Managers. This was done in a thoughtful, unobtrusive way since it would have been easy to spoil the family atmosphere which continued until the event ended.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team.
Safe, happy, satisfied.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team
Staff are caring and genuinely want the best for residents. More real understanding of how to treat dementia in early stages might be worth looking into. Overall, I'm happy with the home but for the amount we pay (£1200 per week) I feel we should get more than we are.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team
My grandmother had severe depression following the death of her husband of 59 years. Combined with a number of other age related ailments, she was not coping, and her needs were making my parents' lives very difficult. After spending three days in hospital, she reluctantly agreed to have 30 days respite care at Sunrise. Within days, she had visibly improved, and after a couple of weeks she is now back to her previous self, and still improving every day, and enjoying life again. The cost of her stay at Sunrise was money well spent.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team.
Sunrise is exactly what I wanted for my retirement. A five-star hotel with additional care. The only odd thing is that all the hotel residents are 85+
The room (suites) are generous in size and it is helpful to be asked to bring one's own furniture and possessions.
Food is within the limits of institutional food, good that there are plenty of activities and there is a genuine air of welcomeness among staff and other residents.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team
This is what Mum deserved.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great...
The room is comfortable, good en suite facilities.
There is a varied schedule of activities and outings in the minibus.
The food can be variable.
The staff are generally good and friendly.
The restaurant service can be slow at times.
I have been a resident for a year now and often staffing can be lower than desired and a call may take a while to be answered but on the whole, I feel it met my needs very well for the time I have been here.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team
We have however one or two issues. The separate bodies (eg nursing and care) did not seem to communicate with each other ie a request for paracetamol took all day. My mum was unable to find a shelf for toiletries or a designated towel rail in the shared bathroom.
Socially, however, excellent.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team
The care staff are excellent and engage very well with residents - always upbeat and efficient. Management have listened to residents and relatives regarding the catering standards and in the process of executing improvements (a trifle overdue!!!). Whilst the garden is well used, some colour and seasonal planting of bulbs and hanging baskets would immensely improve the garden and in particular, rear pathways where rooms overlook blank walls.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team
Sunrise have treated my nan with nothing but dignity and respect and she loves the well thought out activity schedule. She loves the food and even though due to her dietary requirements this has to be blended it's still presented in a beautiful manner and she feels like she is eating the same as her fellow residents.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team
My father has Parkinsons. We briefed Sunrise and had a lengthy home visit by the care team agreeing to a 30 day trial period prior to becoming a permanent resident. We were told he would have to share a bathroom for a few weeks and were given a scale of costs but nothing concrete. As we arrived, an email came through saying the cost of care had been calculated and was almost double the amount predicted. By this stage, it was too late to turn around. From the start, it was apparent the care team had no knowledge of the discussions with the sales team and no knowledge of everything agreed at the home visit.
At the end of the 30 days, we were called in and asked it we had ordered a taxi for him or if they should.
I think Sunrise is suited to residents wanting a hotel like facility with the reassurance of care on call. It was not suitable for my father who had nursing needs and Parkinson's but still wanted mental stimulation and an element of individual thought and choice.
As soon as I walked through the front door I was greeted with a smile, everyone I have met has been lovely and had the biggest, warmest smiles. It seems everyone here is just as happy as my aunt. Thankfully it has been sunny today so we made the most of the beautiful gardens. Always a pleasure. Thank you, keep up the good work.
Plenty of activities during the day. Well cared for.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Winchester Heights Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Meet the Team (9)


I joined the team over 10 years ago, starting as a Care Assistant in the Dementia department. Originally trained as a Paramedic, I discovered a deep passion for elderly care after working with an incredible team. I find great value in supporting the dignity and well-being of elderly individuals, and I am driven by the purpose of making a meaningful impact on their quality of life. This work gives me immense fulfilment and a true sense of purpose. My goal is to provide the highest standard of care for our residents, ensuring their lives remain meaningful, while also fostering a sense of passion and teamwork among my colleagues.

I'm Laura, Dementia Care Manager here at Winchester Heights. I have been part of the team since 2023, but I have worked in Nursing and Dementia care since 2010 in various roles. I am passionate about what I do and feel extremely lucky to have a job I love. I am dedicated to supporting our team to provide compassionate, person-centred care for individuals in our Memory Care Community that promotes their well-being; enabling them to enjoy their later years safely, in comfort and with dignity.

I joined Signature in November 2021. Before joining the Management team at Signature, I worked as an Operations Manager. My background is in hotels, and I have been enjoying it for nearly 15 years.
I am originally from France and have travelled to Italy and UK which has allowed me to speak fluently in three different languages.
Working closely with my team is really important to me, to enable us to deliver nothing but the best. I am passionate about customer service and making sure our people are being looked after, they genuinely feel cared for, valued and respected. Delivering a 5-star service is my professional focus and I am happy to bring my knowledge and experience into the care industry.

Business Administration Manager

I joined in July 2017 and I feel blessed to be part of this very special community. My main role is to offer support and advice to families who are considering bringing a loved one into our community and I take great pride in helping prospective residents learn about how we can make a positive change to their quality of life.
It makes me smile to see the difference in our residents when they come here and there is no greater reward for me than making people happy.

I have always loved the culinary arts, a talent I inherited from my grandfather, who already succeeded in his career and has been an inspiration to me from my childhood.
I studied Catering Management at a prestigious award-winning University in India SIHM. I have worked in many five-star hotels including the Taj Group of hotels in India and many luxury restaurants in the UK. I am proud to be a part of the Signature group and to help make a difference in our resident’s day as I strongly believe that food always gives everyone pleasure.

I am a hospitality professional and have worked in the hotel industry for over 12 years. Recently I joined Avery group at Winchester Heights Care Home for a new exposure. Winchester Heights Care Home is extremely accommodating. The best part is the work culture and the positive attitude of the staff towards everyone. Each department extends its help and support to others and works as a team. It is an overwhelming experience to work here.

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