Winchester Heights Care Home - Avery Collection

Stockbridge Road, Winchester SO22 5JH
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10 138 Reviews
  • Winchester Heights Care Home - Avery Collection, Winchester
Winchester Heights Care Home delivers premier residential, nursing, dementia, and respite care services. Boasting 98 fully furnished rooms, residents can select from an array of studio apartments, each featuring an en-suite bathroom, kitchenette, and spacious lounge area. Companion suites are also available for couples seeking additional support in their retirement years.

The residence seamlessly blends elegant and contemporary designs, incorporating a variety of amenities, including a salon, therapy room, and multiple lounges accommodating various clubs and societies. Residents can unwind in the vibrant garden areas or indulge in afternoon tea in the sunshine. The light and airy dining room and café spaces are favoured for coffee meetups with loved ones, while cosy spots are readily available for delving into a good book.

Film enthusiasts can enjoy their favourite movies in the cinema, and residents with green fingers can tend to well-stocked flower beds, cultivating seasonal produce used by their chefs. With offerings for every preference, residents will swiftly acclimate to the welcoming atmosphere at Winchester Heights.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 103 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Diana Tatpati (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (103)

Winchester Heights Care Home - Avery Collection Reviews (138)

Total of 138, showing 101-120
10

Winchester Heights Care Home - Avery Collection has a Review Score of 10 (9.952) out of 10, based on 23 reviews in the last 2 years. Over all time Winchester Heights Care Home - Avery Collection has 138 reviews.

Overall Experience

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Date Published

138
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Review from Charles T M (Nephew of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was with you for nearly eight years. In that time, she received the best care that I could possibly have hoped for. The level and consistency of the patience and affection shown to her never ceased to amaze me. It was obvious that she was happy in her surroundings.

Reply from Marketing, Marketing at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

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Review from Lynne M (Sister of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident for four years. The staff and management have been excellent - the staff have phoned me if there are problems, a fall etc.

Reply from Marketing, Marketing at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team.

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Review from Tom C (Son of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Sunrise of Winchester for 4 years until his death last Saturday. He was initially in the main home and latterly on the dementia wing. The care and consideration, particularly on the Dementia wing, was exemplary and staff seemed to genuinely enjoy their contact with him.

Reply from Marketing, Marketing at Winchester Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Winchester – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

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Review from Raymond C (Son of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care provided by Sunrise Winchester can only be described as exemplary. Staff members are attentive and ensure that all residents are comfortable at all times.

Reply from Marketing, Marketing at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team.

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Review from Jan E (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After both of my parents spent a prolonged spell in hospital, they moved into Sunrise of Winchester. The staff are so warm and welcoming and this has really helped to settle them in as much as possible. The home is very well decorated and furnished, almost like a hotel, so you do wonder if you are in
a care community. We always feel we are welcome when we visit and feel any queries we have are dealt with quickly.

Reply from Marketing, Digital Marketing Executive at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team.

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Review from Anthony R (Son of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sunrise of Winchester have exceeded all my expectations over the Christmas period by offering exceptional care and consideration to her during an important period and also when I was unable to support my mother as well as I would have liked.


She regards Sunrise as her home and she feels

part of a family there particularly as a result of the support and friendship shown by the staff and managers.

Reply from Marketing, Digital Marketing Executive at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team.

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Review from Barbara I (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been at Sunrise of Winchester for nearly 2 years and we have found that EVERYONE at Sunrise Winchester, without fail, is courteous, helpful and treats the residents as if they were their own member of the family. My father has been able to settle and relax in the reminiscent community,
whilst allowing my mother to still have her independence in the assisted living area and yet can visit dad whenever she feels able. The residents are valued and loved and their relatives are equally accepted no matter the time of day or night. The staff, from the helpers in the kitchen, the housekeeping, the carers, the nursing staff to the concierge, activities coordinators and administrative managers, all make relatives feel welcome, keep them informed and show sensitivity and tact when dealing with "trickier" residents or situations.

Reply from Marketing, Digital Marketing Executive at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team.

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Review from Andrew S (Son of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother regards the care home as her family. She is happy there and, for the most part, feels well looked after. I now find all the staff responsive to my questions and suggestions and to any concerns that I raise.

Reply from Marketing, Digital Marketing Executive at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team.

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Review from Brian N (Nephew of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was well looked after from her arrival at Sunrise in 2011 until her death at 96 years old in January 2018.
The staff were kind and helpful and always seemed happy which I am sure helped the residents immensely.
Sunrise must rate as one of the best in the country.

Reply from Marketing, Digital Marketing Executive at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team.

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Review from Margaret R (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my father to Sunrise after being told by his previous care home that they could no longer care for him. He was there for 4 weeks, was in bed the whole time and got very agitated, confused and stressed due to his Parkinsons. The day after arriving at Sunrise he was up, dressed, teeth in, glasses
on and hearing aids in, what a transformation. After only 2 weeks at Sunrise, it is such a joy for the family to visit. My mother is 96 and to see her 94-year-old husband of 72 years so well looked after has helped her to relax and settle into life at home on her own. In two week he has started to stand and walk again. He has put on weight and has a smile on his face. The staff at Sunrise are incredibly kind and caring and go out of their way to give my father back his dignity and greater independence.

Reply from Marketing, Digital Marketing Executive at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team.

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Review from Christopher H (Brother of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise of Winchester is undoubtedly a very superior care home. The furnishings, decor and facilities are excellent. There is a very pleasant restaurant where the staff are helpful in providing assistance to residents that need help or advice and the food is of a good standard. There is also a Bistro
which provides facilities for residents to obtain hot drinks and light refreshments throughout the day.


The care staff are most caring at all levels and they take an interest in the residents by providing 24-hour care to ensure the comfort of the residents and provide administration of drugs and other needs.


There are many daily activities laid on for the enjoyment of residents and shopping trips and visits to places of interest are also provided.


I thoroughly recommend this care home to any would-be residents.

Reply from Marketing, Digital Marketing Executive at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team.

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Review from Gill D (Daughter of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has received excellent and sensitive care over the 2 years+ she has been a resident. She has not been the easiest person to look after, and I would rate the kindness and understanding of the staff as excellent.


My only 'beef' is that the cost, at well over twice the national average, is

prohibitive! (according to a leading newspaper's statement of national average fees). I would only recommend Sunrise to someone whose monthly income was able to cover the cost of the care!

Reply from Marketing, Digital Marketing Executive at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

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Review from David R (Nephew of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The scope and quality of care provided by Sunrise of Winchester have been exemplary in every respect.

Reply from Marketing, Digital Marketing Executive at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

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Treated with Dignity

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Review from Janet (Daughter of Resident) published on 5 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Of all the care homes I looked at for my father Sunrise was different. It does not feel like a care home, it feels more like a hotel and the care is given in a subtle way. There is a range of care packages depending on the needs of the resident. All the staff have a 'can do' attitude and treat the
residents with respect and dignity. There is a range of activities which residents can join in with. The building is modern and purpose built with good quality furniture, carpets, a library, activities room and an informal meeting area where you can meet residents. The quality and variety of food is good. It is a place where all your worries are taken away from you - this, of course, comes with a cost and in comparison to other care homes it is on the expensive side. The strapline for the home is "assisted living" and I do think that is what it provides.

Reply from Marketing, Digital Marketing Executive at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

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Review from Laura W (Granddaughter of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good service.

Reply from Marketing, Digital Marketing Executive at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

Facilities

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Review from B M (Wife of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful for the support and care given to my husband. We both benefit from the help of the carers and staff. I take comfort that my husband is cared for 24 hours a day - especially at night when I am not there.

Reply from Marketing, Digital Marketing Executive at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

Facilities

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Review from M L (Daughter of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother first stayed at Sunrise Winchester for 30 days' respite care to help her recover from anxiety she was experiencing due to being isolated at home. She settled in very well with the help and support of the excellent staff and soon began to thrive.


We made the decision for her stay to become

permanent as she enjoyed the
community and activities, things that she was missing at home. Being 93 means she
does not have many surviving friends and Sunrise's community has helped her make
new friends.


She has her own furniture in her room which is so homely and she is supported very well
whilst retaining her independence. She is now free from the responsibility of looking after herself and her home.

Reply from Marketing, Digital Marketing Executive at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

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Review from T H (Friend of Resident) published on 17 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited to celebrate a resident's birthday and was immediately welcomed in a warm, helpful manner.The event was beautifully arranged and run by the ever-caring personnel. I was particularly impressed when a number of VIPs attended and they were properly and individually announced by one of the Managers.
This was done in a thoughtful, unobtrusive way since it would have been easy to spoil the family atmosphere which continued until the event ended.

Reply from Marketing, Digital Marketing Executive at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team.

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Review from Judith K (Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Safe, happy, satisfied.

Reply from UK Marketing, Marketing Assistant at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

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Review from A F (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and genuinely want the best for residents. More real understanding of how to treat dementia in early stages might be worth looking into. Overall, I'm happy with the home but for the amount we pay (£1200 per week) I feel we should get more than we are.

Reply from UK Marketing, Marketing Assistant at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

Facilities

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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Winchester Heights Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Winchester Heights Care Home - Avery Collection is calculated as follows: ( (259 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 269 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Winchester Heights Care Home - Avery Collection is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

Meet the Team (9)

Diana

Diana Tatpati

Job Title: General Manager

Joined: 2025

Robert

Robert Szelagowski

Job Title: Residential Care Manager

Joined: 2024

I joined the team over 10 years ago, starting as a Care Assistant in the Dementia department. Originally trained as a Paramedic, I discovered a deep passion for elderly care after working with an incredible team. I find great value in supporting the dignity and well-being of elderly individuals, and I am driven by the purpose of making a meaningful impact on their quality of life. This work gives me immense fulfilment and a true sense of purpose. My goal is to provide the highest standard of care for our residents, ensuring their lives remain meaningful, while also fostering a sense of passion and teamwork among my colleagues.

Laura

Laura Staples

Job Title: Dementia Care Manager

Joined: 2023

I'm Laura, Dementia Care Manager here at Winchester Heights. I have been part of the team since 2023, but I have worked in Nursing and Dementia care since 2010 in various roles. I am passionate about what I do and feel extremely lucky to have a job I love. I am dedicated to supporting our team to provide compassionate, person-centred care for individuals in our Memory Care Community that promotes their well-being; enabling them to enjoy their later years safely, in comfort and with dignity.

Johanne

Johanne Hordy

Job Title: Hospitality Manager

Joined: 2022

I joined Signature in November 2021. Before joining the Management team at Signature, I worked as an Operations Manager. My background is in hotels, and I have been enjoying it for nearly 15 years.


I am originally from France and have travelled to Italy and UK which has allowed me to speak fluently in three different languages.


Working closely with my team is really important to me, to enable us to deliver nothing but the best. I am passionate about customer service and making sure our people are being looked after, they genuinely feel cared for, valued and respected. Delivering a 5-star service is my professional focus and I am happy to bring my knowledge and experience into the care industry.

Sujata

Sujata Khadka

Job Title: Business Administration Manager

Joined: 2023

Business Administration Manager

Dawn

Dawn Sanders

Job Title: Client Liaison Manager

Joined: 2017

I joined in July 2017 and I feel blessed to be part of this very special community. My main role is to offer support and advice to families who are considering bringing a loved one into our community and I take great pride in helping prospective residents learn about how we can make a positive change to their quality of life.


It makes me smile to see the difference in our residents when they come here and there is no greater reward for me than making people happy.

Ceser

Ceser Samy

Job Title: Head Chef

Joined: 2017

I have always loved the culinary arts, a talent I inherited from my grandfather, who already succeeded in his career and has been an inspiration to me from my childhood.


I studied Catering Management at a prestigious award-winning University in India SIHM. I have worked in many five-star hotels including the Taj Group of hotels in India and many luxury restaurants in the UK. I am proud to be a part of the Signature group and to help make a difference in our resident’s day as I strongly believe that food always gives everyone pleasure.

Rejil

Rejil Rajan

Job Title: Head Housekeeper

Joined: 2024

I am a hospitality professional and have worked in the hotel industry for over 12 years. Recently I joined Avery group at Winchester Heights Care Home for a new exposure. Winchester Heights Care Home is extremely accommodating. The best part is the work culture and the positive attitude of the staff towards everyone. Each department extends its help and support to others and works as a team. It is an overwhelming experience to work here.

Darren

Darren Gray

Job Title: Maintenance Manager

Joined: 2024

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