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- Winchester Heights Care Home - Avery Collection







Winchester Heights Care Home delivers premier residential, nursing, dementia, and respite care services. Boasting 98 fully furnished rooms, residents can select from an array of studio apartments, each featuring an en-suite bathroom, kitchenette, and spacious lounge area. Companion suites are also available for couples seeking additional support in their retirement years.
The residence seamlessly blends elegant and contemporary designs, incorporating a variety of amenities, including a salon, therapy room, and multiple...
Care Provided by Winchester Heights Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 103 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Winchester Heights Care Home - Avery Collection for full pricing details and T&Cs.
Contact Winchester Heights Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Diana Tatpati(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (103)
Winchester Heights Care Home - Avery Collection Reviews (148)
Winchester Heights Care Home - Avery Collection has a Review Score of 10 (9.988) out of 10, based on 21 reviews in the last 2 years.
Over all time Winchester Heights Care Home - Avery Collection has 148 reviews.
My father spent his last 2 and a half years in both Assisted Living and Reminiscence and my mother was also at Sunrise for her last 4 and a half years, some time ago. The team provided outstanding care for both of them and unfailing support for our family. The facilities, garden, food and activities are excellent, especially the bistro which we all enjoyed. The culture is one of respect, dignity and kindness and staff stay a long time and get to know the residents well. I will never forget the tenderness and compassion with which my father was always treated by the dedicated nurses and carers, especially during his last days in April 2020, when exemplary care ensured he was as peaceful and comfortable as possible. My daughter and I were also incredibly well supported by the staff during this difficult time and we have always felt part of Sunrise, being warmly welcomed whenever we visited. Huge thanks to all the team from our family, you are truly amazing in your kindness and dedication.
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Winchester – particularly at such a difficult time. The team here are so grateful that both your mother and father had such a positive experience of the home and this extended to family members and friends.
The staff at Sunrise of Winchester have been fantastic throughout the current COVID-19 crisis. It must've been a very difficult time for them but they always seem to be putting residents' care first and ensuring that relatives are kept informed of how their nearest and dearest are getting on. What's more, they all seem to be managing to stay cheerful - or at least to make us feel they are - which must be reassuring for residents. Every time we 'phone to check on Dad we get all the information we need. It's worth mentioning that it's not just the carers who are doing a great job. The staff on the 'phone at reception are very welcoming and whoever's been in charge of ordering supplies of PPE also seems to have done a great job in securing what's needed by the staff. All-in-all we couldn't have been happier with, or more reassured by, the way this terrible situation has been handled by all concerned. Sincere thanks to everyone.
The team here at Sunrise of Winchester would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home. Your recognition of this is invaluable to our team, thank you.
There seems to be a general feeling of friendliness between staff/residents and it has been quite a pleasant experience for me so far, especially as my husband had died just a few months before I came to reside here.
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Winchester. This positive feedback is greatly appreciated by everyone in the community.
All the staff are extremely kind and friendly. It is more than just caring, they become good friends too.
Here at Sunrise of Winchester we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
Sunrise is a pleasant place to live, with lovely gardens and facilities. There are always things to be enjoyed when we have special occasions to celebrate. Despite these very difficult times, the staff are always cheerful and helpful and we are very lucky to have them.
Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Winchester and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
She loved her room, the staff and joining in the social activities at Sunrise and, after three months of settling in, she was referring to it as 'home'. Of course, the frequent family visits helped and one of the great things about Sunrise - for friends and family - is the 'Bistro' where we can chat and have a cuppa in convivial surroundings.
During her time at Sunrise, my mother's health declined but her mind and spirit remained strong and she received the best of care, at every stage of her life, during her residence.
Here at Sunrise of Winchester we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
I really appreciate the time and effort all the staff continue to make, enabling my parents to live in a lovely environment. Thank you.
Sunrise of Winchester appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your parents have settled in so well.
We cannot thank everyone at Sunrise enough - you are true rays of joy and sunshine and have made coping with our current challenging climate easier and calmer than it otherwise might have been. There hasn't been a day since the onset of Coronavirus when I haven't thanked my lucky stars that Mum and Dad are safely tucked up with you, cocooned in a cosy nest of kindness. We are all so happy to be part of your family and we feel so privileged to have found you so we can all enjoy this senior stage of living. Every phase of this immensely difficult lockdown process has been handled with such care and professionalism, we haven't felt insecure for one moment and we sleep well knowing that the best possible solutions have been applied and shared with us, to keep us all safe. It's such a bizarre time for everyone and we wholeheartedly recognise how far above and beyond you all go for us all and we can't thank and praise you enough. Thank you all, stay safe and know how loved you all are.
At Sunrise of Winchester, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a sociable and comfortable community our residents can call home. Thank you for taking the time to share your kind words with us, these will be shared with the team.
I have been visiting my aunt at Sunrise of Winchester regularly for over two years now and I have found the staff to be courteous, kind and helpful throughout this time. They perform a difficult job with unfailing patience, humour and kindness to the residents and visitors alike. I would have no hesitation in recommending Sunrise of Winchester to anyone in need of a premium assisted living/care home.
The team here at Sunrise of Winchester would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home.
During these difficult months, the staff at the home have kept us up to date with the ongoing situation and taken all due care to look after my father, arranging video calls and seeing residents have all they need.
We are thrilled with your positive experience and are so glad your Father has settled in so well to Sunrise of Winchester. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.
In the current climate, Sunrise is doing whatever it can to keep residents safe. I have total confidence in them.
Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Sunrise of Winchester.
I have only good things to say about Sunrise in Winchester. Although my father-in-law was only resident with them for eight months, during his stay he was very much at home. All the staff were extremely friendly and caring, nothing was too much trouble. He enjoyed his meals in the lovely dining room and having a good chat with his friends. When the weather allowed it he would also take time to sit in the beautiful gardens. There was always something interesting or fun going on for all the residents. I really can’t praise it enough.
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Winchester – particularly at such a difficult time. The team here are so grateful that your father-in-law had such a positive experience of the home and this extended to family members and friends.
I have found every single member of staff at Sunrise Winchester to be helpful, caring, and professional. When not in lockdown, the whole place has a wonderful, contented vibe to it which is due to the diligence and positivity of the staff. In lockdown, the staff is working hard in the face of adversity, but I do perhaps wish that they had been more on the front foot with keeping me in touch with what’s going, particularly initially. Latterly they have been better at this.
Thank you for taking the time to share your experience of Sunrise of Winchester. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their...
My Mother (who has Alzheimer's) was previously in the Assisted Living area at Sunrise, Winchester, but was struggling to cope and needed a higher level of care going forward. We spent quite some time looking around Reminiscence with the General Manager and the Reminiscence Manager, who were very helpful and answered all our questions. We arranged my Mum's move at short notice and we took Mum out while the staff transferred her things to her new room. They did a fantastic job and the new room was made very cozy. They even hung the pictures as before and Mum settled really quickly.
Since then Mum has thrived in her new environment and this is due in no small part to the increased level of care and the friendly, efficient, kind and dedicated staff, who have had to work in such difficult circumstances with the pandemic.
Really well done everybody. I highly recommend your excellent service.
At Sunrise of Winchester, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.
Sunrise is very clean and beautifully furnished. The staff are kind and helpful. My sister in law is on Reminiscence floor (2). The entertainment staff are very good, doing many different things with their patients. My sister in law is very fond of a particular member of staff who is very kind to her. Overall my sister in law is very happy there.
Our team here at Sunrise of Winchester are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.
The workers are all very kind and make you feel comfortable. The food is very good and nice to dine with others. There are plenty of activities arranged each day and you have the opportunity to join in if you wish. It is nice to have coffee and tea available for visitors and different places to sit and chat. The staff are always ready to help you and always have a smile.
Our activities team here at Sunrise of Winchester have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team.
Sunrise of Winchester provided my mother with 20 months of the most wonderful care and support. The carers and nursing staff are so attentive and any need was attended to immediately - medical or non-medical. All staff are so professional, always acting in the best interests of the resident. As a daughter of a resident, I received extreme kindness, help and support when my mother died. I can't think of a better place for someone to be than Sunrise of Winchester. They provide everything one could need medically, personally and emotionally.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great...
My Aunt, aged 101, has been here for two years. We cannot fault the care and kindness she has received. The rooms are lovely. The food is superb and there are always activities to engage in.
Our dining team will be thrilled with you lovely comments. Here at Sunrise of Winchester we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.
He has some personal pieces from his bungalow and to quote him his room is "a home from home".
Everyone is so kind and friendly not only to him but to all of us as a family.
He loves the super meals which are served in a beautiful dining room and will also take himself off to the Bistro in the morning for a coffee and a sweet treat.
The garden is a lovely, peaceful haven and designed for all to enjoy.
There are lots of activities and gentle encouragement to join in but no pressure if a quiet time is preferred.
My father-in-law was not at all keen on joining in at first but now enjoys various events particularly singing which is wonderful to see.
He loves the fact that everyone knows his name and makes the time to talk to him.
We can't rate Sunrise highly enough!
Sunrise of Winchester appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your father-in-law has settled in well.
From the moment one arrives the loving care begins and never stops. Every member of staff cares for you, cares about you and gives you support. There are so many events and activities there is hardly time to receive visitors. The meals are well-considered and can be varied by choice. If one wants to be alone there are plenty of little corners one can rest in, undisturbed except for a kindly offer of tea or coffee. It is a perfect environment in which to end one's day or to spend tome convalescing.
We are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Winchester. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Winchester Heights Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Meet the Team (9)


I joined the team over 10 years ago, starting as a Care Assistant in the Dementia department. Originally trained as a Paramedic, I discovered a deep passion for elderly care after working with an incredible team. I find great value in supporting the dignity and well-being of elderly individuals, and I am driven by the purpose of making a meaningful impact on their quality of life. This work gives me immense fulfilment and a true sense of purpose. My goal is to provide the highest standard of care for our residents, ensuring their lives remain meaningful, while also fostering a sense of passion and teamwork among my colleagues.

I'm Laura, Dementia Care Manager here at Winchester Heights. I have been part of the team since 2023, but I have worked in Nursing and Dementia care since 2010 in various roles. I am passionate about what I do and feel extremely lucky to have a job I love. I am dedicated to supporting our team to provide compassionate, person-centred care for individuals in our Memory Care Community that promotes their well-being; enabling them to enjoy their later years safely, in comfort and with dignity.

I joined Signature in November 2021. Before joining the Management team at Signature, I worked as an Operations Manager. My background is in hotels, and I have been enjoying it for nearly 15 years.
I am originally from France and have travelled to Italy and UK which has allowed me to speak fluently in three different languages.
Working closely with my team is really important to me, to enable us to deliver nothing but the best. I am passionate about customer service and making sure our people are being looked after, they genuinely feel cared for, valued and respected. Delivering a 5-star service is my professional focus and I am happy to bring my knowledge and experience into the care industry.

Business Administration Manager

I joined in July 2017 and I feel blessed to be part of this very special community. My main role is to offer support and advice to families who are considering bringing a loved one into our community and I take great pride in helping prospective residents learn about how we can make a positive change to their quality of life.
It makes me smile to see the difference in our residents when they come here and there is no greater reward for me than making people happy.

I have always loved the culinary arts, a talent I inherited from my grandfather, who already succeeded in his career and has been an inspiration to me from my childhood.
I studied Catering Management at a prestigious award-winning University in India SIHM. I have worked in many five-star hotels including the Taj Group of hotels in India and many luxury restaurants in the UK. I am proud to be a part of the Signature group and to help make a difference in our resident’s day as I strongly believe that food always gives everyone pleasure.

I am a hospitality professional and have worked in the hotel industry for over 12 years. Recently I joined Avery group at Winchester Heights Care Home for a new exposure. Winchester Heights Care Home is extremely accommodating. The best part is the work culture and the positive attitude of the staff towards everyone. Each department extends its help and support to others and works as a team. It is an overwhelming experience to work here.

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