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- Winchester Heights Care Home - Avery Collection







Winchester Heights Care Home delivers premier residential, nursing, dementia, and respite care services. Boasting 98 fully furnished rooms, residents can select from an array of studio apartments, each featuring an en-suite bathroom, kitchenette, and spacious lounge area. Companion suites are also available for couples seeking additional support in their retirement years.
The residence seamlessly blends elegant and contemporary designs, incorporating a variety of amenities, including a salon, therapy room, and multiple...
Care Provided by Winchester Heights Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 103 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Winchester Heights Care Home - Avery Collection for full pricing details and T&Cs.
Contact Winchester Heights Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Diana Tatpati(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (103)
Winchester Heights Care Home - Avery Collection Reviews (148)
Winchester Heights Care Home - Avery Collection has a Review Score of 10 (9.988) out of 10, based on 21 reviews in the last 2 years.
Over all time Winchester Heights Care Home - Avery Collection has 148 reviews.
The care and attention that they received, particularly in their final weeks and months when it was needed most, was quite exceptional. It was quite apparent that the staff were not just 'doing their job' but genuinely cared for their welfare.
Sunrise made every effort within the rules to allow us as their immediate family to have access to them, especially in their final days.
In short, we were greatly reassured that having taken the momentous decision to leave their family home for many years, they were definitely in the right place. A huge thank you to all concerned.
It was a pleasure meeting and caring for your parents, such a dedicated couple you could ever wish to meet. The pandemic has affected us in ways we would never have expected, and knowing that we were able to support you all in spending precious time with your parents, especially nearing the end,...
The pandemic has been the most trying of times, and despite this, your staff have remained loyal, dedicated, cheerful and extremely kind and professional. Images from around the world showed sometimes abandoned care home residents, as terrified staff stayed away. That has never been the case at Sunrise - your staff are simply amazing in the way they placed ‘duty’ above personal safety, and this is something I will never forget. And not only are the staff ‘present’ at the home, they truly work hard to make the residents feel happy and safe. Quite an achievement!
My mother is so happy at the home - something she misses no opportunity to tell everybody. The home offers her a great combination of activities when she wants to join in, or private time in her own room when she prefers to be alone. Mum loves the food, the companionship, the safety and the security that the home offers her.
We are thrilled with your positive experience and are so glad your mother has settled in so well to Sunrise of Winchester. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you. We believe we have...
Thank you all so very, very much for your continued care and support, not only given to Dad but to my sister and me also.
The path that Dementia has taken Dad on was all so frightening and daunting for my sister and me, and your help, understanding and patience meant the world to us. We couldn’t have got to where we are now without it.
The same is said to all the management, nurses and carers, chef and concierge that have looked after Dad when we couldn’t. The sacrifice’s some of the staff had to make during Covid to ensure they were able to continue their job hasn’t gone unnoticed.
The love, compassion and fun were given to Dad during his stay gave my sister and me peace of mind that Dad was being cared for and allowed us the luxury of continuing with our lives and having the quality visits and time with Dad without the day to day distress dementia brings to a persons life.
Please share our thanks with the team; you are all amazing!!
We wish you all the best, and thank you!
The team here at Sunrise of Winchester would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
My mother needed a safe haven whilst we arranged for her to move closer to her family following a number of medical problems, so she came to Sunrise of Winchester for respite care.
She was well looked after, and her mental and physical conditions improved, as well as putting back much of the weight she had lost. Knowing that she was in good hands took away a major worry from my life whilst I arranged long term sheltered accommodation near to where I live. Thanks to the excellent care, she is now in a mental and physical state to be able to start living independently again.
Sunrise is slightly more expensive than some other care homes in the area, but the extra cost was money well spent to get her life back on track.
Thank you for taking the time to review Sunrise of Winchester. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future if her requirements change.
Dad originally came to Sunrise for a two week respite period, but circumstances took over, and he became a permanent resident. Although Dad didn't choose his room, he enjoyed the view over the garden and the afternoon sun. He soon recognised the opportunity to live independently with the comfort of care. He quickly settled in, taking an active role in the Sunrise community and becoming one of the residents on the committee.
As Dad required extra care, Sunrise staff were always on hand to help to look after his medical and personal needs. A special mention must be made of how Sunrise handled the challenging Corona year. Although it was frustrating not being able to visit in person, it was very comforting to know that all possible precautions were being taken to keep him safe and the virus out. Thank you, Sunrise, on Dads behalf.
Here at Sunrise of Winchester, we have worked hard to ensure all residents receive the highest quality of care and security within our home. Thank you for your kind words; these will be shared with the team, and we look forward to welcoming you back to our home soon.
My lovely aunt spent her last four years at Sunrise in Winchester, first in Assisted Living and then with the Reminiscence team. Everyone was so friendly, cheerful and kind to her, respecting her dignity as her health declined and keeping us informed of her condition. She often told me how safe and comfortable she felt in their care, which gave us tremendous peace of mind.
In previous years, my father and my uncle were also cared for at Sunrise during their final months/years. It was particularly heartening to see how many familiar faces were still within the team over the years. They all do a wonderful job, and it has been a great comfort to us knowing how well they were all cared for during their respective stays.
The team here at Sunrise of Winchester would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
I have enjoyed my staff, am stronger, feeling better and am going home. The kitchen staff have been very good at getting me small meals and getting me eating again.
Thank you for taking the time to review Sunrise of Winchester. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change.
My husband, who had dementia, only spent 23 days at Sunrise. However, I shall forever be grateful we were able to be close to each other every day for those last three weeks of his life, as a result of the enlightened enhanced visiting policy. The director of community relations was both kind and expeditious in making the arrangements for my husband to be transferred from hospital to Sunrise. I was impressed throughout his stay by the professionalism of all the care staff who looked after him and handled him with such tenderness, dignity and compassion ensuring he was as comfortable as possible. They were also patient in feeding him, taking as much time as was needed. Nursing staff and managers ensured that his last days were calm and peaceful. His daughter and I were treated with kindness by all staff including the concierge at our daily visits. It was all such a comfort and made a great difference after not having been able to be close to him for the first seven months of the pandemic.
Thank you so much for such a wonderful review of your experience here at Sunrise of Winchester. To hear that our team made such a difference to both you and your Husband in the final stages of his life is heart-warming. Thank you so much for taking the time to let the team know how much their support meant to you at such a difficult time; we really do appreciate it.
Any queries I had during her period of time there, were dealt with immediately and effectively, and I felt certain she was safe in their care. Her health certainly improved during the month. I must mention and thank two particular people who were both so kind to my mother during her stay. Thank you. Due to the Covid restrictions, I did not observe the activities or food and drink, nor indeed, any of the main communal rooms of the home.
Thank you so much for taking the time to review Sunrise of Winchester. It is lovely to hear that your Mothers time here has been positive, and her health and wellbeing has improved, we wish her all the best with her move to be closer to you.
Mum moved to Sunrise as an emergency the week before Christmas and at very short notice. From the outset, all the staff were understanding, compassionate and reassuring. Nothing was ever too much trouble, and no problem ever insurmountable. Mum has settled in well, has a lovely room and company when she wants or needs it. The standard of accommodation is very high throughout the home, with residents offered a variety of delicious food choices at every meal. I would have no hesitation in recommending Sunrise.
Thank you, Jane, for your review. We are so happy that we have been able to give your Mum a really positive outcome to her stay with us. It can sometimes take a little while for new residents to settle in, given your responses it’s clear that Mum has been very happy with everything on offer from the team at Sunrise of Winchester. Thank you for your recommendation.
We decided Mum was unsafe in her own home and had become quite infirm, still enjoyed socialising and eating out, but was simply unsafe in her own home. We persuaded her to have a month in Sunrise, under the guise of getting her strength back, to see if she would enjoy it but mainly to keep her safe. It was a transformation and she delighted in the company and activities. She loved having her hair and nails done and actually had them done the week before she died. The staff are all simply brilliant and teased her mercilessly once they knew her character, but she gave as good as she got! When she started to deteriorate the staff were all fantastic treated her with respect and at no time was her dignity compromised. The care towards the end was truly humbling and we simply could not have asked for more. Support for the family was always there and totally non-judgemental. It was a very hard decision to put Mum in a home but I truly believe she would agree it was the right thing to do.
Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Winchester – particularly at such a difficult time. The team here are so grateful that your Mother had such a positive experience of the home and this extended to family members and friends.
In May, my mother's health was obviously going downhill a little which culminated in her suffering a stroke. But due to the watchful eye of the medical staff and the team in general, she was found very quickly and admitted to hospital. She has made a reasonable recovery but has lost a little more of her cognitive ability including her vocabulary.
We are so glad to hear your positive experience of Sunrise of Winchester and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
Sunrise have managed the pandemic admirably, providing as many methods as possible to contact my mum and looking after the residents with such empathy and care despite such difficult circumstances. What has meant most is the sacrifices individual staff members have made working longer hours and shielding themselves from the outside world to reduce risk to residents.
Here at Sunrise of Winchester, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
Sunrise Winchester reacted extremely quickly to the threat of the COVID-19 virus, putting measures in place even before lockdown was declared nationally. Visiting was reduced to protect the vulnerable residents, but I received updates from the Winchester team and more widely from Sunrise. Initially, the residents were COVID-19 free and whilst they were kept very busy with activities, the regular video calls with my mother helped put my mind at ease. Even after the virus affected some residents the staff stepped up again and worked so hard to get on top of the infection. I know that they have gone above and beyond what is expected; with some moving into the home and many working long shifts and more days a week than normal in order to avoid the need to employ agency staff who, by the nature of their work, could transmit the virus between care homes. I will be eternally grateful to these wonderful, dedicated, and caring Sunrise staff who risked their own safety to care for the vulnerable. Thanks.
Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Winchester and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
Now it's just my Mum the level of help and understanding, especially over the last few difficult months, has been brilliant.
Mum has been kept company and entertained.
They have now organised a way for us to visit in a safe manner which lifts everyone's spirits.
I feel happy that my Mum can live in a happy, safe environment.
The team here at Sunrise of Winchester would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
Thank you so much it really is appreciated by our family.
Here at Sunrise of Winchester, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
I have been bowled over by the commitment and care the staff have given to my Mum during the coronavirus crisis. Even going out of their way to organise weekly FaceTime calls so that Mum and I could easily keep up regular contact and ’see’ each other. Nothing has been too much trouble and the staff haven't complained despite being in such a challenging situation themselves. They have taken great care with safety procedures and shown a lot of patience and resilience from day one. I am full of respect and gratitude. Thank you!
The team here at Sunrise of Winchester would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. Your recognition of this is invaluable to our team, thank you.
She thoroughly enjoyed all the activities, outings, flower arranging, visits from singers, school children, animals - it all made for an interesting and varied life. The family visited often and were always welcomed warmly. The Bistro's endless supply of tea, coffee, homemade cakes is a wonderful place to meet up.
During the current situation, Sunrise was well prepared. The staff have gone above and beyond in caring for the residents - taking a mobile phone to the room so that we could see each other totally amazed my aunt!
Sadly, she passed away last month, but it helps us to know that she was very well cared for and that staff she knew were with her.
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Winchester– particularly at such a difficult time. The team here are so grateful that your aunt had such a positive experience of the home, and this extended to family members and friends.
Five years later some of the staff have changed, but the level of support and dignity given, has not. The nursing care has been on the whole excellent and the close proximity to a very good medical practice as well as nearby hospitals means there is strong all round support.
The food has been consistently good to excellent. Menus with wine are varied and interesting, this is not institutionalised food. Afternoon tea and homemade cakes and pastries in the Bistro are legendary.
The activities team are superb, endless patience and creativity.
The facilities and gardens are very well maintained, no nasty institutional odours here!
Sunrise of Winchester has delivered for us.
Our dining team will be thrilled with your lovely comments. Here at Sunrise of Winchester we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.
Over the period that my father was under the care of Sunrise Winchester, I consider that I came to greatly admire all staff members of this community. Their hard work and dedication and approachable, patient, unflappable manner and professionalism meant that I had no need to be anxious about this not being the right place for him in his twilight years. It took him a while to settle but he was gently encouraged to participate in activities around the community; little by little he came out of his shell and with their help began to join in and assert himself. Progressively, as his health altered, I felt that he was getting all the appropriate care that he needed and furthermore that the staff were with us every step of the way as his end approached and his treatment plan was altered accordingly. I feel (as I know my sister does also) that Sunrise Winchester became part of our extended family and consequently, I hold them in much respect for the warmth and care shown to my father.
We are thrilled with your positive experience of Sunrise of Winchester. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Winchester Heights Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Meet the Team (9)


I joined the team over 10 years ago, starting as a Care Assistant in the Dementia department. Originally trained as a Paramedic, I discovered a deep passion for elderly care after working with an incredible team. I find great value in supporting the dignity and well-being of elderly individuals, and I am driven by the purpose of making a meaningful impact on their quality of life. This work gives me immense fulfilment and a true sense of purpose. My goal is to provide the highest standard of care for our residents, ensuring their lives remain meaningful, while also fostering a sense of passion and teamwork among my colleagues.

I'm Laura, Dementia Care Manager here at Winchester Heights. I have been part of the team since 2023, but I have worked in Nursing and Dementia care since 2010 in various roles. I am passionate about what I do and feel extremely lucky to have a job I love. I am dedicated to supporting our team to provide compassionate, person-centred care for individuals in our Memory Care Community that promotes their well-being; enabling them to enjoy their later years safely, in comfort and with dignity.

I joined Signature in November 2021. Before joining the Management team at Signature, I worked as an Operations Manager. My background is in hotels, and I have been enjoying it for nearly 15 years.
I am originally from France and have travelled to Italy and UK which has allowed me to speak fluently in three different languages.
Working closely with my team is really important to me, to enable us to deliver nothing but the best. I am passionate about customer service and making sure our people are being looked after, they genuinely feel cared for, valued and respected. Delivering a 5-star service is my professional focus and I am happy to bring my knowledge and experience into the care industry.

Business Administration Manager

I joined in July 2017 and I feel blessed to be part of this very special community. My main role is to offer support and advice to families who are considering bringing a loved one into our community and I take great pride in helping prospective residents learn about how we can make a positive change to their quality of life.
It makes me smile to see the difference in our residents when they come here and there is no greater reward for me than making people happy.

I have always loved the culinary arts, a talent I inherited from my grandfather, who already succeeded in his career and has been an inspiration to me from my childhood.
I studied Catering Management at a prestigious award-winning University in India SIHM. I have worked in many five-star hotels including the Taj Group of hotels in India and many luxury restaurants in the UK. I am proud to be a part of the Signature group and to help make a difference in our resident’s day as I strongly believe that food always gives everyone pleasure.

I am a hospitality professional and have worked in the hotel industry for over 12 years. Recently I joined Avery group at Winchester Heights Care Home for a new exposure. Winchester Heights Care Home is extremely accommodating. The best part is the work culture and the positive attitude of the staff towards everyone. Each department extends its help and support to others and works as a team. It is an overwhelming experience to work here.

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