Winchester Heights Care Home - Avery Collection

Stockbridge Road, Winchester SO22 5JH
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10 138 Reviews
  • Winchester Heights Care Home - Avery Collection, Winchester
Winchester Heights Care Home delivers premier residential, nursing, dementia, and respite care services. Boasting 98 fully furnished rooms, residents can select from an array of studio apartments, each featuring an en-suite bathroom, kitchenette, and spacious lounge area. Companion suites are also available for couples seeking additional support in their retirement years.

The residence seamlessly blends elegant and contemporary designs, incorporating a variety of amenities, including a salon, therapy room, and multiple lounges accommodating various clubs and societies. Residents can unwind in the vibrant garden areas or indulge in afternoon tea in the sunshine. The light and airy dining room and café spaces are favoured for coffee meetups with loved ones, while cosy spots are readily available for delving into a good book.

Film enthusiasts can enjoy their favourite movies in the cinema, and residents with green fingers can tend to well-stocked flower beds, cultivating seasonal produce used by their chefs. With offerings for every preference, residents will swiftly acclimate to the welcoming atmosphere at Winchester Heights.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 103 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Diana Tatpati (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (103)

Winchester Heights Care Home - Avery Collection Reviews (138)

Total of 138, showing 61-80
10

Winchester Heights Care Home - Avery Collection has a Review Score of 10 (9.952) out of 10, based on 23 reviews in the last 2 years. Over all time Winchester Heights Care Home - Avery Collection has 138 reviews.

Overall Experience

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Date Published

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Review from Margaret D (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We decided Mum was unsafe in her own home and had become quite infirm, still enjoyed socialising and eating out, but was simply unsafe in her own home. We persuaded her to have a month in Sunrise, under the guise of getting her strength back, to see if she would enjoy it but mainly to keep her safe.
It was a transformation and she delighted in the company and activities. She loved having her hair and nails done and actually had them done the week before she died. The staff are all simply brilliant and teased her mercilessly once they knew her character, but she gave as good as she got! When she started to deteriorate the staff were all fantastic treated her with respect and at no time was her dignity compromised. The care towards the end was truly humbling and we simply could not have asked for more. Support for the family was always there and totally non-judgemental. It was a very hard decision to put Mum in a home but I truly believe she would agree it was the right thing to do.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Winchester – particularly at such a difficult time. The team here are so grateful that your Mother had such a positive experience of the home and this extended to family members and friends.

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Review from Pat H (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Sunrise Care Home in November 2019 at the age of 96 having lived independently until she became ill the previous July. The staff have shown care and consideration, warmth and friendliness throughout. Nobody talks down to her.
In May, my mother's health was obviously going downhill
a little which culminated in her suffering a stroke. But due to the watchful eye of the medical staff and the team in general, she was found very quickly and admitted to hospital. She has made a reasonable recovery but has lost a little more of her cognitive ability including her vocabulary.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

We are so glad to hear your positive experience of Sunrise of Winchester and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from Susanna M (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise have managed the pandemic admirably, providing as many methods as possible to contact my mum and looking after the residents with such empathy and care despite such difficult circumstances. What has meant most is the sacrifices individual staff members have made working longer hours and shielding
themselves from the outside world to reduce risk to residents.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Here at Sunrise of Winchester, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Lisa (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise Winchester reacted extremely quickly to the threat of the COVID-19 virus, putting measures in place even before lockdown was declared nationally. Visiting was reduced to protect the vulnerable residents, but I received updates from the Winchester team and more widely from Sunrise. Initially,
the residents were COVID-19 free and whilst they were kept very busy with activities, the regular video calls with my mother helped put my mind at ease. Even after the virus affected some residents the staff stepped up again and worked so hard to get on top of the infection. I know that they have gone above and beyond what is expected; with some moving into the home and many working long shifts and more days a week than normal in order to avoid the need to employ agency staff who, by the nature of their work, could transmit the virus between care homes. I will be eternally grateful to these wonderful, dedicated, and caring Sunrise staff who risked their own safety to care for the vulnerable. Thanks.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Winchester and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Wendy W (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my parents moved into Sunrise they and myself have had excellent support and care.
Now it's just my Mum the level of help and understanding, especially over the last few difficult months, has been brilliant.
Mum has been kept company and entertained.
They have now organised a way for us to
visit in a safe manner which lifts everyone's spirits.
I feel happy that my Mum can live in a happy, safe environment.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

The team here at Sunrise of Winchester would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from Peter H (Son of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the team at Sunrise Winchester for the wonderful job they have done caring for my mother who suffers from dementia, it has been a very testing time for them during the pandemic and they have really risen to the challenge and they have gone above and beyond the call of duty to keep
everyone safe and well.
Thank you so much it really is appreciated by our family.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Here at Sunrise of Winchester, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Caroline (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been bowled over by the commitment and care the staff have given to my Mum during the coronavirus crisis. Even going out of their way to organise weekly FaceTime calls so that Mum and I could easily keep up regular contact and ’see’ each other. Nothing has been too much trouble and the staff
haven't complained despite being in such a challenging situation themselves. They have taken great care with safety procedures and shown a lot of patience and resilience from day one. I am full of respect and gratitude. Thank you!

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

The team here at Sunrise of Winchester would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. Your recognition of this is invaluable to our team, thank you.

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Review from Jo A (Niece of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My newly widowed aunt moved to Sunrise in June 2019. From the start all staff were kind and caring, taking a real interest in getting to know her. The accommodation, food and activities are wonderful and really helped her to settle. She was able to create a home from home in her room, with her own
furniture and pictures.
She thoroughly enjoyed all the activities, outings, flower arranging, visits from singers, school children, animals - it all made for an interesting and varied life. The family visited often and were always welcomed warmly. The Bistro's endless supply of tea, coffee, homemade cakes is a wonderful place to meet up.
During the current situation, Sunrise was well prepared. The staff have gone above and beyond in caring for the residents - taking a mobile phone to the room so that we could see each other totally amazed my aunt!
Sadly, she passed away last month, but it helps us to know that she was very well cared for and that staff she knew were with her.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Winchester– particularly at such a difficult time. The team here are so grateful that your aunt had such a positive experience of the home, and this extended to family members and friends.

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Review from Jane B (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise of Winchester has been home for my parents for the last 5 years, until that point they had lived a happy independent life of retirement. We selected Sunrise of Winchester because the senior team were reassuring and addressed our concerns and worries for this rapid change of lifestyle.
Five
years later some of the staff have changed, but the level of support and dignity given, has not. The nursing care has been on the whole excellent and the close proximity to a very good medical practice as well as nearby hospitals means there is strong all round support.
The food has been consistently good to excellent. Menus with wine are varied and interesting, this is not institutionalised food. Afternoon tea and homemade cakes and pastries in the Bistro are legendary.
The activities team are superb, endless patience and creativity.
The facilities and gardens are very well maintained, no nasty institutional odours here!
Sunrise of Winchester has delivered for us.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Winchester we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from Caroline M (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the period that my father was under the care of Sunrise Winchester, I consider that I came to greatly admire all staff members of this community. Their hard work and dedication and approachable, patient, unflappable manner and professionalism meant that I had no need to be anxious about this not
being the right place for him in his twilight years. It took him a while to settle but he was gently encouraged to participate in activities around the community; little by little he came out of his shell and with their help began to join in and assert himself. Progressively, as his health altered, I felt that he was getting all the appropriate care that he needed and furthermore that the staff were with us every step of the way as his end approached and his treatment plan was altered accordingly. I feel (as I know my sister does also) that Sunrise Winchester became part of our extended family and consequently, I hold them in much respect for the warmth and care shown to my father.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

We are thrilled with your positive experience of Sunrise of Winchester. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Penny S (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last 2 and a half years in both Assisted Living and Reminiscence and my mother was also at Sunrise for her last 4 and a half years, some time ago. The team provided outstanding care for both of them and unfailing support for our family. The facilities, garden, food and activities
are excellent, especially the bistro which we all enjoyed. The culture is one of respect, dignity and kindness and staff stay a long time and get to know the residents well. I will never forget the tenderness and compassion with which my father was always treated by the dedicated nurses and carers, especially during his last days in April 2020, when exemplary care ensured he was as peaceful and comfortable as possible. My daughter and I were also incredibly well supported by the staff during this difficult time and we have always felt part of Sunrise, being warmly welcomed whenever we visited. Huge thanks to all the team from our family, you are truly amazing in your kindness and dedication.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Winchester – particularly at such a difficult time. The team here are so grateful that both your mother and father had such a positive experience of the home and this extended to family members and friends.

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Review from Philip D (Son of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sunrise of Winchester have been fantastic throughout the current COVID-19 crisis. It must've been a very difficult time for them but they always seem to be putting residents' care first and ensuring that relatives are kept informed of how their nearest and dearest are getting on. What's
more, they all seem to be managing to stay cheerful - or at least to make us feel they are - which must be reassuring for residents. Every time we 'phone to check on Dad we get all the information we need. It's worth mentioning that it's not just the carers who are doing a great job. The staff on the 'phone at reception are very welcoming and whoever's been in charge of ordering supplies of PPE also seems to have done a great job in securing what's needed by the staff. All-in-all we couldn't have been happier with, or more reassured by, the way this terrible situation has been handled by all concerned. Sincere thanks to everyone.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

The team here at Sunrise of Winchester would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home. Your recognition of this is invaluable to our team, thank you.

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Review from Freda P (Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been helped to feel very welcome here and I am well pleased with the big window and 'green' outlook that I have here.
There seems to be a general feeling of friendliness between staff/residents and it has been quite a pleasant experience for me so far, especially as my husband had died just
a few months before I came to reside here.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Winchester. This positive feedback is greatly appreciated by everyone in the community.

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Review from Kathleen B (Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely kind and friendly. It is more than just caring, they become good friends too.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Here at Sunrise of Winchester we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Edna D (Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise is a pleasant place to live, with lovely gardens and facilities. There are always things to be enjoyed when we have special occasions to celebrate. Despite these very difficult times, the staff are always cheerful and helpful and we are very lucky to have them.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Winchester and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Andrew O (Son of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in North Wales and wanted to be close to us so we did quite a bit of shopping around with her. After a lot of searching, we found Sunrise. Although it's as true to say that Sunrise found us, as they sent a rep to her home to assess her needs first. I was initially shocked at the cost,
until I made some comparisons and found the quality of care, facilities and activities were just right for her.
She loved her room, the staff and joining in the social activities at Sunrise and, after three months of settling in, she was referring to it as 'home'. Of course, the frequent family visits helped and one of the great things about Sunrise - for friends and family - is the 'Bistro' where we can chat and have a cuppa in convivial surroundings.
During her time at Sunrise, my mother's health declined but her mind and spirit remained strong and she received the best of care, at every stage of her life, during her residence.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Here at Sunrise of Winchester we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Susan D (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Sunrise Winchester in December 2019, the care my parents have received has been of an extremely high level. They were made to feel welcome and settled in well. Even faced with the current challenging times, Sunrise has continued to provide fantastic care and have found ways of keeping
in touch with the family regularly which has been really important. The food is lovely and the surroundings extremely peaceful.
I really appreciate the time and effort all the staff continue to make, enabling my parents to live in a lovely environment. Thank you.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Sunrise of Winchester appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your parents have settled in so well.

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Review from Kate M (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank everyone at Sunrise enough - you are true rays of joy and sunshine and have made coping with our current challenging climate easier and calmer than it otherwise might have been. There hasn't been a day since the onset of Coronavirus when I haven't thanked my lucky stars that Mum and
Dad are safely tucked up with you, cocooned in a cosy nest of kindness. We are all so happy to be part of your family and we feel so privileged to have found you so we can all enjoy this senior stage of living. Every phase of this immensely difficult lockdown process has been handled with such care and professionalism, we haven't felt insecure for one moment and we sleep well knowing that the best possible solutions have been applied and shared with us, to keep us all safe. It's such a bizarre time for everyone and we wholeheartedly recognise how far above and beyond you all go for us all and we can't thank and praise you enough. Thank you all, stay safe and know how loved you all are.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

At Sunrise of Winchester, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a sociable and comfortable community our residents can call home. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Philip A (Nephew of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my aunt at Sunrise of Winchester regularly for over two years now and I have found the staff to be courteous, kind and helpful throughout this time. They perform a difficult job with unfailing patience, humour and kindness to the residents and visitors alike. I would have no hesitation
in recommending Sunrise of Winchester to anyone in need of a premium assisted living/care home.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

The team here at Sunrise of Winchester would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home.

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Review from Michelle A (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During these difficult months, the staff at the home have kept us up to date with the ongoing situation and taken all due care to look after my father, arranging video calls and seeing residents have all they need.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

We are thrilled with your positive experience and are so glad your Father has settled in so well to Sunrise of Winchester. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Winchester Heights Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Winchester Heights Care Home - Avery Collection is calculated as follows: ( (259 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 269 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Winchester Heights Care Home - Avery Collection is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

Meet the Team (9)

Diana

Diana Tatpati

Job Title: General Manager

Joined: 2025

Robert

Robert Szelagowski

Job Title: Residential Care Manager

Joined: 2024

I joined the team over 10 years ago, starting as a Care Assistant in the Dementia department. Originally trained as a Paramedic, I discovered a deep passion for elderly care after working with an incredible team. I find great value in supporting the dignity and well-being of elderly individuals, and I am driven by the purpose of making a meaningful impact on their quality of life. This work gives me immense fulfilment and a true sense of purpose. My goal is to provide the highest standard of care for our residents, ensuring their lives remain meaningful, while also fostering a sense of passion and teamwork among my colleagues.

Laura

Laura Staples

Job Title: Dementia Care Manager

Joined: 2023

I'm Laura, Dementia Care Manager here at Winchester Heights. I have been part of the team since 2023, but I have worked in Nursing and Dementia care since 2010 in various roles. I am passionate about what I do and feel extremely lucky to have a job I love. I am dedicated to supporting our team to provide compassionate, person-centred care for individuals in our Memory Care Community that promotes their well-being; enabling them to enjoy their later years safely, in comfort and with dignity.

Johanne

Johanne Hordy

Job Title: Hospitality Manager

Joined: 2022

I joined Signature in November 2021. Before joining the Management team at Signature, I worked as an Operations Manager. My background is in hotels, and I have been enjoying it for nearly 15 years.


I am originally from France and have travelled to Italy and UK which has allowed me to speak fluently in three different languages.


Working closely with my team is really important to me, to enable us to deliver nothing but the best. I am passionate about customer service and making sure our people are being looked after, they genuinely feel cared for, valued and respected. Delivering a 5-star service is my professional focus and I am happy to bring my knowledge and experience into the care industry.

Sujata

Sujata Khadka

Job Title: Business Administration Manager

Joined: 2023

Business Administration Manager

Dawn

Dawn Sanders

Job Title: Client Liaison Manager

Joined: 2017

I joined in July 2017 and I feel blessed to be part of this very special community. My main role is to offer support and advice to families who are considering bringing a loved one into our community and I take great pride in helping prospective residents learn about how we can make a positive change to their quality of life.


It makes me smile to see the difference in our residents when they come here and there is no greater reward for me than making people happy.

Ceser

Ceser Samy

Job Title: Head Chef

Joined: 2017

I have always loved the culinary arts, a talent I inherited from my grandfather, who already succeeded in his career and has been an inspiration to me from my childhood.


I studied Catering Management at a prestigious award-winning University in India SIHM. I have worked in many five-star hotels including the Taj Group of hotels in India and many luxury restaurants in the UK. I am proud to be a part of the Signature group and to help make a difference in our resident’s day as I strongly believe that food always gives everyone pleasure.

Rejil

Rejil Rajan

Job Title: Head Housekeeper

Joined: 2024

I am a hospitality professional and have worked in the hotel industry for over 12 years. Recently I joined Avery group at Winchester Heights Care Home for a new exposure. Winchester Heights Care Home is extremely accommodating. The best part is the work culture and the positive attitude of the staff towards everyone. Each department extends its help and support to others and works as a team. It is an overwhelming experience to work here.

Darren

Darren Gray

Job Title: Maintenance Manager

Joined: 2024

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