Sunrise of Winchester

Stockbridge Road, Winchester SO22 5JH

Sunrise of Winchester, Winchester, Hampshire
Sunrise of Winchester, Winchester, Hampshire
Sunrise of Winchester, Winchester, Hampshire

The prestigious Sunrise of Winchester community is set close to the villages of Weeke and Harestock on the Stockbridge Road to the north of Winchester, historically known as the capital of England. The attractive city centre is just a short bus journey away, featuring a variety of shops, restaurants and entertainment including the Theatre Royal. The community is easily accessible and offers road and rail links to London, the Midlands, the South and the New Forest, making it a convenient location for visiting friends and family. The high standards extend to home-cooked, nutritionally balanced food and restaurant style dining, whilst the range of home like suites all possess en suite bathrooms and food preparation areas. As well as Winchester, the community serves Stockbridge, Andover, Basingstoke, Alton, Petersfield and areas of North Hampshire, Western Surrey and West Sussex.

Group: Sunrise Senior Living

Person in charge: Sue Arquier (General Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 103 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 103

Rooms with ensuite WC: 103

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sunrise of Winchester: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Sunrise of Winchester has a Review Score of 8.6 (8.647)

The Review Score of 8.6 (maximum of 10) for Sunrise of Winchester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Sunrise of Winchester in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.259 for Sunrise of Winchester is calculated as follows: ( (121 Excellents x 5) + (71 Goods x 4) + (40 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 239 Ratings = 4.259

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.388 Points relating to the number of positive Reviews for Sunrise of Winchester is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20.6 positive Reviews (103 registered maximum number of service users ÷ 5). 8 Reviews ÷ 20.6 Target = 0.388

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    7
  • Satisfactory
    3
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunrise of Winchester?

  • Extremely LIKELY
    12
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Sunrise of Winchester

  • Resident / Service User
    10
  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

Staff are caring and genuinely want the best for residents. More real understanding of how to treat dementia in early stages might be worth looking into. Overall, I'm happy with the home but for the amount we pay (£1200 per week) I feel we should get more than we are.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Winchester responded to this review on 09 May 2017:

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

My grandmother had severe depression following the death of her husband of 59 years. Combined with a number of other age related ailments, she was not coping, and her needs were making my parents' lives very difficult. After spending three days in hospital, she reluctantly agreed to have 30 days respite care at Sunrise. Within days, she had visibly improved, and after a couple of weeks she is now back to her previous self, and still improving every day, and enjoying life again. The cost of her stay at Sunrise was money well spent.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Winchester responded to this review on 21 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team.

I have lived at Sunrise for six weeks since January. I was here for a trial month in April 2016.
Sunrise is exactly what I wanted for my retirement. A five-star hotel with additional care. The only odd thing is that all the hotel residents are 85+
The room (suites) are generous in size and it is helpful to be asked to bring one's own furniture and possessions.
Food is within the limits of institutional food, good that there are plenty of activities and there is a genuine air of welcomeness among staff and other residents.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Winchester responded to this review on 31 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

I was comforted by the knowledge that Mum received the highest standard of care for over 3 years in Sunrise of Winchester. She was part a special community where she was very much an individual. The staff are well managed by a strong and caring management team. A care home is a very dynamic environment and to produce a community like Winchester Sunrise is quite remarkable. I was a frequent visitor and witnessed many different situations. I was very impressed by how many of these were handled by real people who care. I was made welcome at any time of day or night and as a relative made to feel part of the community, being involved with staff and other residents who became friends. I am very proud of what Winchester Sunrise did for my family and that with Sunrise, My Mum ended her days in a very caring, comfortable and safe community.
This is what Mum deserved.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Winchester responded to this review on 29 Mar 2017:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Winchester– particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

The environment is very good - well designed and clean.
The room is comfortable, good en suite facilities.
There is a varied schedule of activities and outings in the minibus.
The food can be variable.
The staff are generally good and friendly.
The restaurant service can be slow at times.
I have been a resident for a year now and often staffing can be lower than desired and a call may take a while to be answered but on the whole, I feel it met my needs very well for the time I have been here.

How likely would you be to recommend Sunrise of Winchester? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Winchester responded to this review on 23 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

My mother came into Sunrise of Winchester as a near emergency having had "the cough" over Christmas and becoming very frail and rather depressed. The admission process was excellent and we met all the relevant staff. Everyone was charming and caring.
We have however one or two issues. The separate bodies (eg nursing and care) did not seem to communicate with each other ie a request for paracetamol took all day. My mum was unable to find a shelf for toiletries or a designated towel rail in the shared bathroom.
Socially, however, excellent.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Winchester responded to this review on 14 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

The care staff are excellent and engage very well with residents - always upbeat and efficient. Management have listened to residents and relatives regarding the catering standards and in the process of executing improvements (a trifle overdue!!!). Whilst the garden is well used, some colour and seasonal planting of bulbs and hanging baskets would immensely improve the garden and in particular, rear pathways where rooms overlook blank walls.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Winchester responded to this review on 05 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

Sunrise have treated my nan with nothing but dignity and respect and she loves the well thought out activity schedule. She loves the food and even though due to her dietary requirements this has to be blended it's still presented in a beautiful manner and she feels like she is eating the same as her fellow residents.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Winchester responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team

My father has Parkinsons. We briefed Sunrise and had a lengthy home visit by the care team agreeing to a 30 day trial period prior to becoming a permanent resident. We were told he would have to share a bathroom for a few weeks and were given a scale of costs but nothing concrete. As we arrived, an email came through saying the cost of care had been calculated and was almost double the amount predicted. By this stage, it was too late to turn around. From the start, it was apparent the care team had no knowledge of the discussions with the sales team and no knowledge of everything agreed at the home visit.

At the end of the 30 days, we were called in and asked it we had ordered a taxi for him or if they should.

I think Sunrise is suited to residents wanting a hotel like facility with the reassurance of care on call. It was not suitable for my father who had nursing needs and Parkinson's but still wanted mental stimulation and an element of individual thought and choice.

How likely would you be to recommend Sunrise of Winchester? Extremely Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Very Poor

Safety / Security: Good

Rooms: Very Poor

Value for Money: Very Poor

As soon as I walked through the front door I was greeted with a smile, everyone I have met has been lovely and had the biggest, warmest smiles. It seems everyone here is just as happy as my aunt. Thankfully it has been sunny today so we made the most of the beautiful gardens. Always a pleasure. Thank you, keep up the good work.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Plenty of activities during the day. Well cared for.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Please can we have two people to help with the breakfasts. I find the food at dinner etc. ok

How likely would you be to recommend Sunrise of Winchester? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Very Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Very Poor

UK Marketing, Marketing Manager at Sunrise of Winchester responded to this review on 04 Feb 2016:

Thank you for taking the time to review Sunrise of Winchester. Your feedback is important to us, as is the care and well-being of all of our residents. We run a full activity program with a least 5 activities a day which are tailored to suit individual needs. We would like to understand your concerns further, we would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully. The Sunrise Team

On the whole, care is good. But, when 2 members of staff help me, they are inclined to talk to each other and ignore me. This annoys me. Generally the staff are helpful to my needs, but the off one is less inclined to help, and expects me to struggle. (I am of poor mobility).
Food is "hit & miss", some days are worse than others!! Frequently there are no clean mugs, cups, spoons etc, available in the "bistro", especially when visitors are around. Generally, a comfortable place to stay.

How likely would you be to recommend Sunrise of Winchester? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Satisfactory.

How likely would you be to recommend Sunrise of Winchester? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Very contented - have a decent sized room with locking door. I have all my own furniture and I enjoy the exercises class and have started painting which I really enjoy. I like the trips out on the Sunrise bus. Our driver is excellent.

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Generally speaking I am happy and satisfied. Obviously some things could be improved. Food could be tastier, menus more varied, vegetables are often poor, deserts too sweet and too stodgy. There should be provision for a suitable diabetic pudding daily.

How likely would you be to recommend Sunrise of Winchester? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

We found all the staff helpful and professional at all times. They made sure all the clients were looked after. They never minded you asking them questions. The food was always good and as my dad was on a soft diet they tried to make it as appetising as possible.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

All the staff at Sunrise have been excellent in looking after my mother. From the time we enquired about vacancies to the time my mother came to Sunrise in early September. The director of community relations has been superb in organising her accommodation and well being during this month a really excellent care home with very caring and well trained staff.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband and I came here in December 2013, he had parkinsons disease and died. I have continued living here in the same rooms with our furniture (some of which he made himself.) The staff are all pleasant and polite. The food is good. There is a good programme of events and entertainment.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

As you walk into Sunrise there is an immediate feeling of warmth and welcome. The staff are very loving and extremely kind, and give you their time. They listen to you. There are a lot of activities here which are good, and outings on the bus 2 to 3 times a week.

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Sue

Sue Arquier

Job Title: General Manager

Description:

As General Manager of Sunrise of Winchester I am privileged to lead a team of dedicated people who strive to reach the highest standards of care and who give that little bit extra which makes the difference. Winchester is a beautiful community in a beautiful environment and we hope that we enrich the lives of our residents and their families to ensure that they live life to the full.

Caroline

Caroline Martin

Job Title: Deputy Manager

Description:

Working at Sunrise of Winchester is very rewarding. As Deputy Manager and head of care I have the privilege of leading an excellent team of nurses and carers who deliver first class care. I have daily contact with residents and it is very rewarding to see them living happily in the community.

Louise

Louise Murkin

Job Title: Activities and Volunteers Co-ordinator

Description:

I have been an Activities Coordinator for many years. I feel privileged to perform this role in our community, to have time to spend time with our residents in groups but also one to one, listening to their life stories and generally enjoying special moments with them. I truly believe I have the best job in the community. It is a fulfilling and rewarding role and I enjoy it immensely. I have a strong activities team that help deliver a wide variety of activities. Sunrise of Winchester is a very special community.

Stephanie

Stephanie Colbourne

Job Title: Director of Community Relations

Description:

My role as Director of Community Relations is to help families from their initial enquiry to Sunrise through to actual move in, guiding them through everything they will need to ensure a smooth transition for their family member moving to us. Having been with Sunrise for a while now, the best part of my job is seeing a resident, who was struggling at home, joining in our activities, getting a new lease of life and making new friends.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Winchester