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Winchester Heights Care Home - Avery Collection

Stockbridge Road, Winchester, Hampshire SO22 5JH
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Winchester Heights Care Home - Avery Collection, Winchester
Winchester Heights Care Home - Avery Collection, Winchester
Winchester Heights Care Home - Avery Collection, Winchester

Winchester Heights Care Home delivers premier residential, nursing, dementia, and respite care services. Boasting 98 fully furnished rooms, residents can select from an array of studio apartments, each featuring an en-suite bathroom, kitchenette, and spacious lounge area. Companion suites are also available for couples seeking additional support in their retirement years.

The residence seamlessly blends elegant and contemporary designs, incorporating a variety of amenities, including a salon, therapy room, and multiple...  

Care Provided by Winchester Heights Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 103 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550From £1,650
Residential Dementia CareFrom £1,650From £1,750
Nursing CareFrom £1,650From £1,750
Nursing Dementia CareFrom £1,650From £1,850

Contact Winchester Heights Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Diana Tatpati(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (103)

Winchester Heights Care Home - Avery Collection Reviews (148)

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10

Winchester Heights Care Home - Avery Collection has a Review Score of 10 (9.988) out of 10, based on 21 reviews in the last 2 years. Over all time Winchester Heights Care Home - Avery Collection has 148 reviews.

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Showing 148 reviews matching selected criteria
Review from J P (Son of Resident) published on 29 August 2024 Submitted via Website
Overall Experience

We booked my Mum for a respite stay at the Winchester Heights Care Home, she has dementia and is in the Willows. On visiting we can see that she has loved every minute of her stay so far and is enjoying her stay and seems the most relaxed I have seen her in ages. I would recommend this care home and the atmosphere and lovely caregivers and the team at this care home for their help and caring for my Mum.

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Review from Brian S (Nephew of Resident) published on 16 July 2024 Submitted via Website
Overall Experience

My auntie has now been a resident in Winchester Heights since October 2023. All I can say is that the whole experience for both her and ourselves has been exceptional. The best compliment I could give is that if I should need their services (hopefully never) I would insist that I was placed there. It truly is a 5-star establishment.

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Review from L B (Resident / Service User) published on 28 June 2024 Submitted via Postal Card
Overall Experience

Two years ago I took the decision to move from the house I was born in and come to Winchester House. From the moment I first visited I felt a friendly and welcoming atmosphere and a sense of community. Since moving in, I know that to be true. I love my room and the way my independence is supported and encouraged. I do enjoy the activities, particularly art, live music and talks. A lot has changed and not everything is perfect but the staff are wonderful, I'm happy, safe and well cared for.

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Review from Jeremy C (Son of Resident) published on 3 May 2024 Submitted via Website
Overall Experience

We cannot thank all members of staff enough for their kindness and help in accommodating our relative at very short notice and helping her to settle in such a safe, warm, friendly and welcoming environment.

Reply from Michelle Japlit, Manager at Winchester Heights Care Home - Avery Collection

Hi Jeremy, it is our pleasure to have her as part of our family here at Winchester Heights and we are really pleased that she has settled in so well in a very short period of time.

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Review from J R (Daughter of Resident) published on 29 April 2024 Submitted via Website
Overall Experience

All staff have been extremely welcoming to my Dad and have helped him to settle in quickly and feel at home. Winchester Heights is a lovely, friendly place to visit. We have been particularly enjoying having a cuppa in the beautiful garden as it starts to get warmer.

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery Collection

Thank you so much, it is great to see how well Dad has settled at Winchester Heights. Hopefully, we will have a good summer for you both to enjoy lots of time together in the garden.

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Review from Carole M (Daughter of Resident) published on 19 April 2024 Submitted via Website
Overall Experience
Winchester Heights is a lovely place to live. My mum settled in extremely well and has had a new lease of life these past four months. Absolutely all the staff are very friendly, helpful and attentive and work together to create a warm, happy atmosphere. The reception team are very welcoming and can help you with anything! The activities staff do a great job of organising a wide range of fun sessions and interesting outings in the minibus. Mum has tried lots of new things, made new friends and had a laugh in the process. The food is very good, nicely presented and with lots of choice and flexibility. Care staff are kind, respectful and thoughtful, remembering the little things in life. The management team are also very visible. A couple of issues I raised were dealt with quickly, efficiently and with positive outcomes. In short, Mum is happy so are we. I couldn’t have chosen better and feel as much a part of the place as she does!

Oh and the coffee and cake is very good!

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery Collection

We are so grateful for your lovely feedback, Mum has become a big part of our Winchester Heights family and I am so pleased she is embracing her life here. I will be sure to share all your comments with the team.

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Review from W C (Son of Resident) published on 1 March 2024 Submitted via Website
Overall Experience

Our experience with Winchester Heights extended for four months, during which we were able to observe the quality of the care and nursing at close quarters and to get to know many or most of the staff and the management team. We were impressed with every aspect of the operation, with the calm dedication of the whole team and would have no hesitation recommending them to anyone seeking either respite or permanent care.

Reply from Michelle Japlit, Manager at Winchester Heights Care Home - Avery Collection

Thank you very much for your lovely feedback. We are privileged to have them both here. They will definitely be missed not just by the team but the other residents too.

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Review from Rosemarie R (Daughter of Resident) published on 1 March 2024 Submitted via Website
Overall Experience

The moment you walk through the doors you can sense the lovely atmosphere here. My mother moved to Winchester Heights in June 2023 at the age of 96 and we've been extremely happy with her care. The care staff are kind, patient and positive even under the most difficult of situations. Mum is lucky enough to have a room with doors opening onto the pretty garden and a lovely view from her chair. The activities team do a magnificent job of offering an array of things to do: exercise classes; flower arranging; bingo; art classes; pamper sessions; quizzes - even a making mojito session! Entertainers visit regularly to sing or give concerts and there are regular trips out. Communication with relatives is excellent and management is always willing to listen, take on ideas or iron out problems. The ladies on the reception desk are wonderful. I would not hesitate to recommend this home.

Reply from Michelle Japlit, Manager at Winchester Heights Care Home - Avery Collection

We are so pleased to hear your lovely feedback and grateful for the suggestions. As you know you and mum are both part of our family here.

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Review from J B (Respite Resident) published on 19 February 2024 Submitted via Postal Card
Overall Experience

I very much enjoyed my four and a half week stay. Residents and staff made me feel very welcome. There was varied entertainment every day and I shall miss the friends I made.

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Review from E J (Son of Resident) published on 15 February 2024 Submitted via Website
Overall Experience
Our relative resided at Winchester Heights for a brief period but during that time he could not have had more care and attention from the wonderful staff.
All members of staff bent over backwards for him and the family during a difficult time, just wonderful.

The organisation were excellent at helping to transfer from hospital and made the entire experience a lot easier.

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Review from Gill H (Daughter of Resident) published on 22 December 2023 Submitted via Website
Overall Experience

Winchester Heights have been so caring of my Mum. All the staff treat the residents like family and encourage the residents to join in with activities of their interest. Family members are welcomed and encouraged to join in with entertainment.

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Review from Fiona S (Friend of Resident) published on 13 December 2023 Submitted via Website
Overall Experience

A great friend of ours was a resident in Winchester Heights (formerly Sunrise and Signature) for several years. During this time he became increasingly disabled, eventually being bedridden. I visited him regularly, about once a week. At all times I found that the carers looked after him very well, with professionalism and cheery empathy. As a visitor, I found the staff always most helpful to me, and after time I regarded some of them as real friends.

Reply from Michelle Japlit, Manager at Winchester Heights Care Home - Avery Collection

Thank you so much for the lovely feedback to the team and for the card that you have given to us.

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Review from J J (Daughter of Resident) published on 21 August 2023 Submitted via Website
Overall Experience
Winchester Heights is an excellent care home.
The staff are very kind and caring.
A variety of activities are available each week, as well as a beautiful garden to sit in.

My mum was well looked after during her stay here.

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Review from Malcolm H (Power of Attorney of Resident) published on 11 August 2023 Submitted via Website
Overall Experience
Very caring, compassionate and interested staff.
Very good nursing with good relationship with local GP practice.
Very friendly atmosphere and excellent cuisine by experienced chef.
Well appointed public rooms offering relaxing setting for residents and guests.
Well organised and full activities programme.

An all round supportive operation that gave me confidence as a power of attorney that that my friend was being well looked after.

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Review from Adrian Y (Son of Resident) published on 30 May 2023 Submitted via Website
Overall Experience

Signature has been brilliant at looking after my father, and he was not an easy man. One gentleman, in particular, was amazing and couldn’t do enough. The care and attention the team offered, especially as my father's health declined, were wonderful, and I couldn’t have asked for more. Thank you to all the team.

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Review from V M (Daughter of Resident) published on 6 May 2023 Submitted via Website
Overall Experience

All the staff at Signature made Mum’s difficult transition from independence to care home life very smooth. I have nothing but praise for the Signature Winchester team - whether care and nursing staff, activities’ organisers, reception and housekeeping, catering etc. The facility is clean, comfortable and very pleasant to visit. The food is good too!

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery Collection

Thank you for your feedback, we are so pleased that Mum has settled well into her new home. I will be sure to share your comments with the team.

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Review from Helen W (Daughter of Resident) published on 13 January 2023 Submitted via Website
Overall Experience
Mum moved in for respite care but decided within days that she would like to stay permanently. She feels like she is living in a 5-star hotel. The food is lovely, and the room is spacious, bright and homely now she has her own photos and ornaments.

As a carer, I can rest easy knowing that she is being cared for 24/7 and any emergencies will be dealt with by carers or nursing staff, who are all helpful and friendly.

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Review from S L (Son of Resident) published on 21 December 2022 Submitted via Website
Overall Experience
Mum moved into the home earlier this year.
The whole process was extremely well handled by one lady, and at all times, her main concern was about Mum.
All the staff we have met are very friendly.
Mum is regularly checked on and was immediately made to feel at home and involved.

The care and attention given to Mum have been excellent.

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery Collection

Thank you for your kind words, we are so happy to hear how well mum has settled into her new home here at Signature Winchester.

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Review from Ken D (Son of Resident) published on 21 November 2022 Submitted via Website
Overall Experience

My father, who suffers from dementia, struggled with the need for care, but despite his reluctance, the staff at Signature at Winchester welcomed him with open arms. They helped him adjust to his new home whilst providing the perfect level of care for his needs. They quickly assessed what was important to him and that he made the most of all the services that signature had to offer. He likes his room, the garden and the meals. He has even put on weight and frequently tells me how pleasant the staff and other residents are. I cannot recommend them more highly.

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery Collection

Thank you for sharing such lovely feedback; it is so nice to know that your father now considers Signature his home.

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Review from D C (Daughter of Resident) published on 18 November 2022 Submitted via Website
Overall Experience
Both my parents have been very well cared for in Signature Winchester since February 2022. Reluctantly, we have needed to move them closer to family as we no longer have a base near Winchester.

All the staff have been very supportive and flexible in cheerfully managing their care. As a family we can't thank you all enough for looking after them so well.

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery Collection

It has been a pleasure looking after your parents these past 10 months, we were sad to say goodbye but wish them well in their new home where they can be closer to family. Thank you for all your kind words which I will share with the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 December 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Winchester Heights Care Home - Avery Collection.

Awards / Recognitions (12)

Meet the Team (9)

Diana Tatpati
Diana TatpatiJob Title:General ManagerJoined: 2025
Robert Szelagowski
Robert SzelagowskiJob Title:Residential Care ManagerJoined: 2024

I joined the team over 10 years ago, starting as a Care Assistant in the Dementia department. Originally trained as a Paramedic, I discovered a deep passion for elderly care after working with an incredible team. I find great value in supporting the dignity and well-being of elderly individuals, and I am driven by the purpose of making a meaningful impact on their quality of life. This work gives me immense fulfilment and a true sense of purpose. My goal is to provide the highest standard of care for our residents, ensuring their lives remain meaningful, while also fostering a sense of passion and teamwork among my colleagues.

Laura Staples
Laura StaplesJob Title:Dementia Care ManagerJoined: 2023

I'm Laura, Dementia Care Manager here at Winchester Heights. I have been part of the team since 2023, but I have worked in Nursing and Dementia care since 2010 in various roles. I am passionate about what I do and feel extremely lucky to have a job I love. I am dedicated to supporting our team to provide compassionate, person-centred care for individuals in our Memory Care Community that promotes their well-being; enabling them to enjoy their later years safely, in comfort and with dignity.

Johanne Hordy
Johanne HordyJob Title:Hospitality ManagerJoined: 2022

I joined Signature in November 2021. Before joining the Management team at Signature, I worked as an Operations Manager. My background is in hotels, and I have been enjoying it for nearly 15 years.

I am originally from France and have travelled to Italy and UK which has allowed me to speak fluently in three different languages.

Working closely with my team is really important to me, to enable us to deliver nothing but the best. I am passionate about customer service and making sure our people are being looked after, they genuinely feel cared for, valued and respected. Delivering a 5-star service is my professional focus and I am happy to bring my knowledge and experience into the care industry.

Sujata Khadka
Sujata KhadkaJob Title:Business Administration ManagerJoined: 2023

Business Administration Manager

Dawn Sanders
Dawn SandersJob Title:Client Liaison ManagerJoined: 2017

I joined in July 2017 and I feel blessed to be part of this very special community. My main role is to offer support and advice to families who are considering bringing a loved one into our community and I take great pride in helping prospective residents learn about how we can make a positive change to their quality of life.

It makes me smile to see the difference in our residents when they come here and there is no greater reward for me than making people happy.

Ceser Samy
Ceser SamyJob Title:Head ChefJoined: 2017

I have always loved the culinary arts, a talent I inherited from my grandfather, who already succeeded in his career and has been an inspiration to me from my childhood.

I studied Catering Management at a prestigious award-winning University in India SIHM. I have worked in many five-star hotels including the Taj Group of hotels in India and many luxury restaurants in the UK. I am proud to be a part of the Signature group and to help make a difference in our resident’s day as I strongly believe that food always gives everyone pleasure.

Rejil Rajan
Rejil RajanJob Title:Head HousekeeperJoined: 2024

I am a hospitality professional and have worked in the hotel industry for over 12 years. Recently I joined Avery group at Winchester Heights Care Home for a new exposure. Winchester Heights Care Home is extremely accommodating. The best part is the work culture and the positive attitude of the staff towards everyone. Each department extends its help and support to others and works as a team. It is an overwhelming experience to work here.

Darren Gray
Darren GrayJob Title:Maintenance ManagerJoined: 2024

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