Winchester Heights Care Home - Avery Collection

Stockbridge Road, Winchester SO22 5JH
Review Us
10 138 Reviews
  • Winchester Heights Care Home - Avery Collection, Winchester
Winchester Heights Care Home delivers premier residential, nursing, dementia, and respite care services. Boasting 98 fully furnished rooms, residents can select from an array of studio apartments, each featuring an en-suite bathroom, kitchenette, and spacious lounge area. Companion suites are also available for couples seeking additional support in their retirement years.

The residence seamlessly blends elegant and contemporary designs, incorporating a variety of amenities, including a salon, therapy room, and multiple lounges accommodating various clubs and societies. Residents can unwind in the vibrant garden areas or indulge in afternoon tea in the sunshine. The light and airy dining room and café spaces are favoured for coffee meetups with loved ones, while cosy spots are readily available for delving into a good book.

Film enthusiasts can enjoy their favourite movies in the cinema, and residents with green fingers can tend to well-stocked flower beds, cultivating seasonal produce used by their chefs. With offerings for every preference, residents will swiftly acclimate to the welcoming atmosphere at Winchester Heights.

Show Winchester Heights Care Home - Avery Collection on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 103 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Diana Tatpati (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (103)

Winchester Heights Care Home - Avery Collection Reviews (138)

Total of 138, showing 41-60
10

Winchester Heights Care Home - Avery Collection has a Review Score of 10 (9.952) out of 10, based on 23 reviews in the last 2 years. Over all time Winchester Heights Care Home - Avery Collection has 138 reviews.

Overall Experience

  • 124
  • 11
  • 3
  • 0
  • 0

Date Published

138
7
11
23
115

Review from Liz R (Daughter of Resident) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is now a regular short-term respite resident at Signature. She looks forward to her stay and enjoys the companionship, activities and care from the friendly staff that she receives. As a family, we are happy in the knowledge that she is receiving 24-hour good quality care in lovely surroundings.
Her dietary needs are well accommodated, and now the weather is better, she enjoys little strolls in the garden.

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery Collection

Thank you for your feedback, Liz; we always love it when mum comes to stay with us. Looking forward to welcoming her back again very soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Niece of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my aunt received from Signature was exemplary throughout her years living there. All the staff, not just the nurses and carers, were patient, kind and thoughtful towards her, and made her difficult last months as comfortable and easy as possible. She was shown genuine love and compassion,
whilst high nursing standards were carried out. As a family, we were welcomed to visit her and sit with her as much as we wished. Communication with staff was good, and we feel that she had the peaceful end of life that she and we wanted. Grateful thanks to all at Signature from all her family and friends.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you very much for your kind review. It really was a pleasure to know your Aunt and a privilege to care for her. I will certainly pass on your comments to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emily B (Granddaughter of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great grandmum is here, and she appears to be so happy. She has made a lot of friends and gets on so well with the staff. She loves going into the garden looking at the flowers, as she was a keen gardener.
She also loves the food, especially the fish and chips on Friday!

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery Collection

Thank you for your lovely feedback. Now that Spring is here, I hope she gets to enjoy lots of sunny afternoons out in the garden. So nice to hear that she is happy here at Signature and has made lots of friends; I know all the staff are all very fond of her too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Daughter of Resident) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a true 5-star, truly outstanding in every way. My mother was admitted to Signature last year with advanced dementia and frailty. From the beginning, she received compassion and understanding. She was allowed to be herself; they respected what she wanted, not just what they wanted and
supported her.
Sadly as Mum regressed, she required more nursing, at Signature, they were able to do this and do it excellently. When she passed, she did do so with music and her family around her in a facility that she was familiar with, not having to be moved on to a hospital where the access would have been very restricted at this time. At the end, we were allowed in to sit with her for as long as we wanted, day or night. We said goodbye in the best possible way.
The support we ourselves received through this sad process was outstanding. Very compassionate.
There are not enough thank yous that I can say for what everyone at Signature did for Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennie P (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 88-year-old mum has been so very fortunate to have received the most wonderful, kind and considerate care. As a family, we have been so impressed by the quality of resident centred care that has more than met all her health needs and kept her so safe and well.
All staff have taken time to listen
and understand my mum’s needs and ensure that she felt settled and at home.
I have observed excellent leadership and a very high standard of communication that has ensured my mum received the best care possible and our family so well supported.
All staff have taken the time and to try to establish a trusting relationship so my mum felt at ease and at home. The kindness and care shown to my mum have been outstanding.
The home is just so beautiful, warm and welcoming .
The standard of food is excellent. The catering staff and management is high class. It was so apparent how much care has been taken to provide the very best nutrition for the residents.
Enormous thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David R (Son of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father moved to Signature five years ago, and sadly mum passed away in 2019, and my dad in early January 2022.
The quality of care has been superb, and my dad has been looked after with compassion and love. He thoroughly enjoyed the companionship of residents and staff alike, and fully
engaged with all the activities on offer. It was never too much trouble to provide any new activity which might promote interest for my dad or other residents.
My dad particularly enjoyed the gardening club in the summer and was able to grow plants, which he had enjoyed doing prior to the move from his home in Essex. He regularly exercised on the cycle in front of a large screen, which took him to places across the world which he would have delight in telling me when I phoned him each evening.
My wife and I were always welcomed at Signature, and nothing was ever too much trouble. Thank you to everyone at Signature for all they did to ensure my father was happy and secure.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E S (Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving into a care home in 2021 was a complete change to my lifestyle. I was a little apprehensive but now feel so much at home here, and that's thanks to all the staff for their excellent care and kindness. I am happily settled here and enjoying my new life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Daniel M (Son of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident of Sunrise for just over 10-years. Throughout that time, he was treated with love, compassion, and above all, dignity. As he undertook his journey along the dementia pathway, he was accompanied each step of the way, and although painful to see his gradual deterioration, we were always
incredibly thankful that he was looked after so well.


I will never be able to thank the staff enough for how they cared for him - it is truly a special place, and I would have absolutely no hesitation in recommending anyone to go and visit and see for yourselves what a wonderful facility it is.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you, Daniel, for your wonderful review of our services. I know that all the team in Reminiscence will agree with me that “Dad” was very special to us, he was with us for such a long time, much of that time continuing to do the things he loved to do, running, watching sports and playing the piano beautifully, my first experience of his skill on the piano was one of disbelief, I thought he was a CD playing!
He really was a pleasure to care for with his cheeky sense of humour. You, as a family, were just delightful to work with, and we thank you for trusting us to care for such a very special man, father, brother and grandfather.
We look forward to seeing you again for a coffee!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Duncan M (Son of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father moved into Sunrise of Winchester almost 10 years ago. He has been looked after with compassion, with extreme care and with no shortage of humour for his entire stay. He has always felt safe and has made friendships with staff who he trusts. We, his family, have also been extremely happy with
the relationship we have developed with Sunrise; nothing has been too much trouble and our feelings and wishes, as well as Dad's, have always been considered. We have already recommended Sunrise to friends and will have no hesitation in doing so again.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Winchester and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jonathan S (Son of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents found the transition tricky, especially my mother whose mind sadly went downhill fast on arrival, such was her disorientation. However, Sunrise of Winchester could not have been more supportive and knowledgeable in how they handled her, my father and their separate requirements. The medical
cover, as far as my inexpert eye could judge, was spot on.
I really want to stress how expert they were at judging their care on the palliative pathways, they both died this year aged 100 and 97. I am only aware of Sunrise suffering 2 deaths from Covid. Yet this was achieved whilst still allowing enhanced visitor status throughout, so both my parents were seen twice a week in person in their room by me or one of my brothers, no plastic screens but real physical contact. I cannot stress how important this was as they both came to the end of their lives. Sunrise showed real judgemental courage in being permissive whilst other care homes seemed total exclusion zones. Thank you Sunrise.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your loss and thank you for taking the time to share your experience of Sunrise of Winchester – particularly at such a difficult time. The team here are so grateful that your parents had such a positive experience of the home and this extended to family members and friends. Our team here have developed creative ways to keep our residents entertained and stimulated, and feeling connected during such a difficult year. Your recognition of this is appreciated by the whole team, and your parents will be deeply missed by all our staff and residents in the community.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charles S (Son of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents moved to Sunrise in 2015, and both died this year.
The care and attention that they received, particularly in their final weeks and months when it was needed most, was quite exceptional. It was quite apparent that the staff were not just 'doing their job' but genuinely cared for their welfare.
Sunrise made every effort within the rules to allow us as their immediate family to have access to them, especially in their final days.
In short, we were greatly reassured that having taken the momentous decision to leave their family home for many years, they were definitely in the right place. A huge thank you to all concerned.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

It was a pleasure meeting and caring for your parents, such a dedicated couple you could ever wish to meet. The pandemic has affected us in ways we would never have expected, and knowing that we were able to support you all in spending precious time with your parents, especially nearing the end, has been very important. I know the staff appreciated the respect shown to them by yourselves and your late parents, and we thank you for your kind words of support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susanne J (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted we are with the care you and your staff give our mother at Sunrise of Winchester.
The pandemic has been the most trying of times, and despite this, your staff have remained loyal, dedicated, cheerful and extremely kind and professional. Images from around the world showed sometimes
abandoned care home residents, as terrified staff stayed away. That has never been the case at Sunrise - your staff are simply amazing in the way they placed ‘duty’ above personal safety, and this is something I will never forget. And not only are the staff ‘present’ at the home, they truly work hard to make the residents feel happy and safe. Quite an achievement!
My mother is so happy at the home - something she misses no opportunity to tell everybody. The home offers her a great combination of activities when she wants to join in, or private time in her own room when she prefers to be alone. Mum loves the food, the companionship, the safety and the security that the home offers her.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

We are thrilled with your positive experience and are so glad your mother has settled in so well to Sunrise of Winchester. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you. We believe we have a fantastic team here at Sunrise of Winchester, and your recognition of this is appreciated by every member of our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz F (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all so very, very much for your continued care and support, not only given to Dad but to my sister and me also.


The path that Dementia has taken Dad on was all so frightening and daunting for my sister and me, and your help, understanding and patience meant the world to us. We couldn’t

have got to where we are now without it.


The same is said to all the management, nurses and carers, chef and concierge that have looked after Dad when we couldn’t. The sacrifice’s some of the staff had to make during Covid to ensure they were able to continue their job hasn’t gone unnoticed.


The love, compassion and fun were given to Dad during his stay gave my sister and me peace of mind that Dad was being cared for and allowed us the luxury of continuing with our lives and having the quality visits and time with Dad without the day to day distress dementia brings to a persons life.


Please share our thanks with the team; you are all amazing!!


We wish you all the best, and thank you!

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

The team here at Sunrise of Winchester would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rebecca C (Daughter of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed a safe haven whilst we arranged for her to move closer to her family following a number of medical problems, so she came to Sunrise of Winchester for respite care.


She was well looked after, and her mental and physical conditions improved, as well as putting back much of the weight

she had lost. Knowing that she was in good hands took away a major worry from my life whilst I arranged long term sheltered accommodation near to where I live. Thanks to the excellent care, she is now in a mental and physical state to be able to start living independently again.


Sunrise is slightly more expensive than some other care homes in the area, but the extra cost was money well spent to get her life back on track.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Winchester. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future if her requirements change.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris M (Son of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank all the staff of Sunrise Winchester, both past and present for the care they have taken of our father over the last 10-years.
Dad originally came to Sunrise for a two week respite period, but circumstances took over, and he became a permanent resident. Although Dad didn't choose his room, he
enjoyed the view over the garden and the afternoon sun. He soon recognised the opportunity to live independently with the comfort of care. He quickly settled in, taking an active role in the Sunrise community and becoming one of the residents on the committee.
As Dad required extra care, Sunrise staff were always on hand to help to look after his medical and personal needs. A special mention must be made of how Sunrise handled the challenging Corona year. Although it was frustrating not being able to visit in person, it was very comforting to know that all possible precautions were being taken to keep him safe and the virus out. Thank you, Sunrise, on Dads behalf.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Here at Sunrise of Winchester, we have worked hard to ensure all residents receive the highest quality of care and security within our home. Thank you for your kind words; these will be shared with the team, and we look forward to welcoming you back to our home soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tessa G (Niece of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely aunt spent her last four years at Sunrise in Winchester, first in Assisted Living and then with the Reminiscence team. Everyone was so friendly, cheerful and kind to her, respecting her dignity as her health declined and keeping us informed of her condition. She often told me how safe and
comfortable she felt in their care, which gave us tremendous peace of mind.


In previous years, my father and my uncle were also cared for at Sunrise during their final months/years. It was particularly heartening to see how many familiar faces were still within the team over the years. They all do a wonderful job, and it has been a great comfort to us knowing how well they were all cared for during their respective stays.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

The team here at Sunrise of Winchester would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeanette C (Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my staff, am stronger, feeling better and am going home. The kitchen staff have been very good at getting me small meals and getting me eating again.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Winchester. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Wife of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who had dementia, only spent 23 days at Sunrise. However, I shall forever be grateful we were able to be close to each other every day for those last three weeks of his life, as a result of the enlightened enhanced visiting policy. The director of community relations was both kind and expeditious
in making the arrangements for my husband to be transferred from hospital to Sunrise. I was impressed throughout his stay by the professionalism of all the care staff who looked after him and handled him with such tenderness, dignity and compassion ensuring he was as comfortable as possible. They were also patient in feeding him, taking as much time as was needed. Nursing staff and managers ensured that his last days were calm and peaceful. His daughter and I were treated with kindness by all staff including the concierge at our daily visits. It was all such a comfort and made a great difference after not having been able to be close to him for the first seven months of the pandemic.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you so much for such a wonderful review of your experience here at Sunrise of Winchester. To hear that our team made such a difference to both you and your Husband in the final stages of his life is heart-warming. Thank you so much for taking the time to let the team know how much their support meant to you at such a difficult time; we really do appreciate it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian B (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided in Sunrise Winchester for a respite period. The atmosphere in the building is more hotel-like than a care home. The admission was extremely quick and efficient, and the staff on her arrival were very helpful caring and kind. I was very happy with the procedures for the prevention of
Covid virus transmission, and the testing procedures were robust.
Any queries I had during her period of time there, were dealt with immediately and effectively, and I felt certain she was safe in their care. Her health certainly improved during the month. I must mention and thank two particular people who were both so kind to my mother during her stay. Thank you. Due to the Covid restrictions, I did not observe the activities or food and drink, nor indeed, any of the main communal rooms of the home.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you so much for taking the time to review Sunrise of Winchester. It is lovely to hear that your Mothers time here has been positive, and her health and wellbeing has improved, we wish her all the best with her move to be closer to you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane C (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Sunrise as an emergency the week before Christmas and at very short notice. From the outset, all the staff were understanding, compassionate and reassuring. Nothing was ever too much trouble, and no problem ever insurmountable. Mum has settled in well, has a lovely room and company when
she wants or needs it. The standard of accommodation is very high throughout the home, with residents offered a variety of delicious food choices at every meal. I would have no hesitation in recommending Sunrise.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you, Jane, for your review. We are so happy that we have been able to give your Mum a really positive outcome to her stay with us. It can sometimes take a little while for new residents to settle in, given your responses it’s clear that Mum has been very happy with everything on offer from the team at Sunrise of Winchester. Thank you for your recommendation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Winchester Heights Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Winchester Heights Care Home - Avery Collection is calculated as follows: ( (259 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 269 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Winchester Heights Care Home - Avery Collection is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (11)

Meet the Team (9)

Diana

Diana Tatpati

Job Title: General Manager

Joined: 2025

Robert

Robert Szelagowski

Job Title: Residential Care Manager

Joined: 2024

I joined the team over 10 years ago, starting as a Care Assistant in the Dementia department. Originally trained as a Paramedic, I discovered a deep passion for elderly care after working with an incredible team. I find great value in supporting the dignity and well-being of elderly individuals, and I am driven by the purpose of making a meaningful impact on their quality of life. This work gives me immense fulfilment and a true sense of purpose. My goal is to provide the highest standard of care for our residents, ensuring their lives remain meaningful, while also fostering a sense of passion and teamwork among my colleagues.

Laura

Laura Staples

Job Title: Dementia Care Manager

Joined: 2023

I'm Laura, Dementia Care Manager here at Winchester Heights. I have been part of the team since 2023, but I have worked in Nursing and Dementia care since 2010 in various roles. I am passionate about what I do and feel extremely lucky to have a job I love. I am dedicated to supporting our team to provide compassionate, person-centred care for individuals in our Memory Care Community that promotes their well-being; enabling them to enjoy their later years safely, in comfort and with dignity.

Johanne

Johanne Hordy

Job Title: Hospitality Manager

Joined: 2022

I joined Signature in November 2021. Before joining the Management team at Signature, I worked as an Operations Manager. My background is in hotels, and I have been enjoying it for nearly 15 years.


I am originally from France and have travelled to Italy and UK which has allowed me to speak fluently in three different languages.


Working closely with my team is really important to me, to enable us to deliver nothing but the best. I am passionate about customer service and making sure our people are being looked after, they genuinely feel cared for, valued and respected. Delivering a 5-star service is my professional focus and I am happy to bring my knowledge and experience into the care industry.

Sujata

Sujata Khadka

Job Title: Business Administration Manager

Joined: 2023

Business Administration Manager

Dawn

Dawn Sanders

Job Title: Client Liaison Manager

Joined: 2017

I joined in July 2017 and I feel blessed to be part of this very special community. My main role is to offer support and advice to families who are considering bringing a loved one into our community and I take great pride in helping prospective residents learn about how we can make a positive change to their quality of life.


It makes me smile to see the difference in our residents when they come here and there is no greater reward for me than making people happy.

Ceser

Ceser Samy

Job Title: Head Chef

Joined: 2017

I have always loved the culinary arts, a talent I inherited from my grandfather, who already succeeded in his career and has been an inspiration to me from my childhood.


I studied Catering Management at a prestigious award-winning University in India SIHM. I have worked in many five-star hotels including the Taj Group of hotels in India and many luxury restaurants in the UK. I am proud to be a part of the Signature group and to help make a difference in our resident’s day as I strongly believe that food always gives everyone pleasure.

Rejil

Rejil Rajan

Job Title: Head Housekeeper

Joined: 2024

I am a hospitality professional and have worked in the hotel industry for over 12 years. Recently I joined Avery group at Winchester Heights Care Home for a new exposure. Winchester Heights Care Home is extremely accommodating. The best part is the work culture and the positive attitude of the staff towards everyone. Each department extends its help and support to others and works as a team. It is an overwhelming experience to work here.

Darren

Darren Gray

Job Title: Maintenance Manager

Joined: 2024

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Winchester Heights Care Home - Avery Collection to verify any information. View our terms and conditions. Winchester Heights Care Home - Avery Collection has an Enhanced Service - more info.