Aire View Care Home - Avery Healthcare has a Review Score of 9.6 (9.620) out of 10, based on 21 reviews in the last 2 years. Over all time Aire View Care Home - Avery Healthcare has 82 reviews.
Review from Susan N (Daughter of Resident) published on 26 April 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Katie S (Daughter-in-law of Resident) published on 20 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.620) out of 10 for Aire View Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.620 for Aire View Care Home - Avery Healthcare is calculated as follows: ( (159 Excellents x 5) + (66 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 237 Ratings = 4.62
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Aire View Care Home - Avery Healthcare is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Sep 2019
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2025
With a clear vision for high standards and continuous improvement, Stuart brings a wealth of experience with a resident-first approach to everything he does. He ensures the homes runs with warmth, structure, and a strong sense of community.
Job Title: Deputy Manager
Joined: 2011
Tracy is the cornerstone of Aire View who brings strong leadership and a calm, compassionate presence to the team. With a deep understanding of care delivery, she supports the team and residents every step of the way.
Job Title: Home Administrator
Joined: 2011
With years of experience and a heart for care, Adele brings warmth, efficiency, and a can-do attitude to her role as Home Administrator. She's always ready to support the team and ensure things run smoothly behind the scenes.
Job Title: Receptionist
Joined: 2023
Emma is the warm and welcoming face of our home. As Receptionist, she greets everyone with a smile and is always ready to help residents | families | visitors and team members feel at ease.
Job Title: Team Leader
Joined: 2017
With a calm and confident approach, Emma leads by example - motivating her team and putting our residents at the heart of everything she does. Her commitment to excellence shines through in all her work.
Job Title: Client Liaison Manager
Joined: 2025
Karen is our New Client Liaison Manager, here to support families and residents through every step of their care journey with us here at Aire View. Approachable and knowledgeable, she ensures smooth transitions and clear communication from day one. With a passion to get things right she's here to answer questions, offer support and build trusted relationships with our local community.
Job Title: Head Chef
Joined: 2019
Kurt heads up our Kitchen Team, ensuring every meal is cooked with care and served with pride. He's committed to delivering high-quality resident focused dining every day
