Hatton Grange, Hyde, Greater Manchester
Hatton Grange, Hyde, Greater Manchester
Hatton Grange, Hyde, Greater Manchester

Anchor’s Hatton Grange in Hyde is a purpose-built residential care home, providing quality care and facilities within a comfortable and relaxing environment for up to 70 customers. There are regular events in the home and out in the local community. A bistro and rock and roll room have recently been created at Hatton Grange.

The home provides residential and dementia care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team work with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Anchor are specialists in dementia care and provide on-going training to care staff ensure their approach always reflects best practice.

Anchor was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for both in 2016. They are one of England’s largest providers of housing and care for those aged over 55 years and have more than 40 years’ experience as a not-for-profit provider of services to older people.

Anchor’s dementia care team achieved the Outstanding Dementia Care Innovation for the Anchor Inspires Programme and the use of iPads at the Dementia Care Awards in 2015. Anchor reinvest the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

Group: Anchor

Person in charge: Angela Brown (Home Manager)

Local Authority / Social Services: Tameside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 70

Rooms with ensuite WC: 70

Weekly Charges Guide: Personal Care Single up to £600 (These prices are only a guideline, please contact Hatton Grange to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Hatton Grange is close to local services and amenities including:

Local shops and a shopping centre in Hyde town centre are within a short walk.
There is a supermarket within a short distance of Hatton Grange.
There are doctor's surgeries within a mile of the home.
The nearest hospital is Tameside Hospital which is within three miles.

Latest Care Quality Commission* Report on Hatton Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Hatton Grange has a Review Score of 8.8 (8.846)

The Review Score of 8.8 (maximum of 10) for Hatton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Hatton Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.417 for Hatton Grange is calculated as follows: ( (107 Excellents x 5) + (58 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 180 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.429 Points relating to the number of positive Reviews for Hatton Grange is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 6 Reviews ÷ 14 Target = 0.429

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hatton Grange?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Hatton Grange

  • Daughter of Resident/Service User
    8
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Hatton Grange is a clean home, good facilities, great trips and entertainment.

How likely would you be to recommend Hatton Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum had a respite stay in the home after being in hospital and while I was on holiday. We were very satisfied with the facilities and care that she received. The staff were very pleasant, caring and helpful. All in all a very good experience.

How likely would you be to recommend Hatton Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Since arriving here Mum has been very comfortable and happy. The staff are superb with the residents, nothing is too much trouble.

How likely would you be to recommend Hatton Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent every member of staff was a genuine and caring person and we felt happy leaving our gran in their expert care whilst we were not there. My gran passed away on the 30th January after only a four-week stay at Hatton Grange. The manager and her team and all the other ladies were unbelievably caring and respectful to my gran and went above and beyond the duties. I would recommend this residential home to anyone. Amazing home, genuine excellent staff.

How likely would you be to recommend Hatton Grange? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Hatton Grange is a wonderful place and what makes it wonderful is the staff who work there. My gran lived there for only 5 weeks before her passing, but she loved the place and the staff. She could not have been better treated, respected and looked after. The staff really came into their own near the end. They were really supportive, dignified and offered everything gran and the family needed.
Hatton Grange is a fantastic place, filled with fantastic people. I wouldn't hesitate to recommend it.
A massive thank you to everyone there!

How likely would you be to recommend Hatton Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been looked after to an extremely high standard. She has been treated with kindness, respect and support. All the staff have been lovely to her and are genuine people who love their job. She has enjoyed her stay here, including her room and meals and the residents. I would like to thank everybody who looked after my Mum.

How likely would you be to recommend Hatton Grange? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We were promised 24-hour peace of mind, this didn't happen, nor was his independence. There were no activities as promised. Not clean, your feet stuck to the floor. Lack of staff and any you could find, had very poor attitudes. I witnessed not only my uncle being neglected but other residents too, to the point where we were helping because there were no staff.
Care plans were not followed, my uncle had a fall within 3 days which he wasn't prone to. Went in for respite with a review to staying but because of the lack of care, I had to bring him home. I was asked to discuss his will. I have worked in care since I was 18 years old, I am now 52 and have never been so disgusted and found it very upsetting the lack of care.

New clothes bought went missing and never returned even though requested, he was sent home with a bag which contained soiled underpants that had not even been swilled through. They weren't even my Uncles. He had a bruise on his arm (which I have a picture of) as if he had been pulled out of the chair.

How likely would you be to recommend Hatton Grange? Extremely Unlikely

Average Rating: 

 1.6 out of 5

Overall Standard: Very Poor

Facilities: Satisfactory

Care / Support: Very Poor

Cleanliness: Very Poor

Treated with Dignity: Very Poor

Food & Drink: Poor

Staff: Very Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Very Poor

Andy Brown, District Manager at Hatton Grange responded to this review on 21 Nov 2016:

We are sorry to hear your comments about Hatton Grange.

Since your experience, staffing levels have improved at the home and inspections by external agencies have not found any issues with cleanliness or quality of care. The increased staffing has enhanced the quality of the service and ensures the best possible standards of care are met.

With regards to missing items of clothing, please do contact the home and we would be more than willing to reimburse you for any costs incurred for the replacement of these items.

If you have any further concerns that you would like to raise, please contact our Customer Relations team directly on customer.relations@anchor.org.uk

My dad left hospital and was in need of respite care. He was unable to return to his home because it was no longer suitable for him. Both myself, my husband and other family members have been clearing out his house, finding a new home for him and getting this ready.
Hatton Grange has been a lovely, bright, clean and modern home for my dad. He has been very well cared for and happy for the 6 weeks he has stayed at the home. The staff have been wonderful with him. Dad has received much needed respite care and we have had peace of mind knowing that he has been well cared for. We would happily recommend Hatton Grange to others in the same situation.

How likely would you be to recommend Hatton Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very impressed with the caring and attentive staff. Residents appear happy, clean and well looked after.
Weekly food menu's are well-balanced and varied.
Staff appear approachable, friendly, efficient and very helpful.
Put at ease with their reassurances.

How likely would you be to recommend Hatton Grange? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

It does what it says on the tin. I am happy here at Hatton Grange. The staff are friendly and kind. I would recommend it here.

How likely would you be to recommend Hatton Grange? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I am speaking on behalf of the whole family when I say that we could not have put our mum in a better place. We were no longer able to care for her at home but were worried about handing over our loved one to strangers. They were not strangers for long. The affection, care and respect shown by all the staff at Hatton Grange to our mum was an enormous relief and comfort to us. Thank you all very much for your wonderful support.

How likely would you be to recommend Hatton Grange? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has only been at Hatton Grange for a short time but has settled in very well especially considering she wanted to go back home after hospital. Myself and my brother feel she is being well cared for which is what we wanted for peace of mind.

How likely would you be to recommend Hatton Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has recently become a permanent resident at Hatton Grange and had settled very well with the help and support of friendly staff. The environment is very homely and I am happy knowing my father is happy and content alleviating my stress level.

How likely would you be to recommend Hatton Grange? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff have been very helpful and very nice with my mum.

How likely would you be to recommend Hatton Grange? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has settled in at Hatton. Mum is happy at Hatton. The facilities are second to none, the staff and management team do a great job.

How likely would you be to recommend Hatton Grange? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

February 2013

Dignity in care

Recipient: Hatton Grange

Date: Wednesday 13 Feb 2013

more details

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Care Home Idol 2016

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