East Park Court Residential Care Home

29 Holloway Street, Bilston, Wolverhampton WV1 2SY

East Park Court Residential Care Home, Wolverhampton, West Midlands
East Park Court Residential Care Home, Wolverhampton, West Midlands
East Park Court Residential Care Home, Wolverhampton, West Midlands

East Park Court Residential Care Home is a purpose-built home located in residential Bilston offering dementia care. Run by highly-qualified and experienced carers, care is personalised to the needs of each individual.

With 44 beds, all of East Park Court's rooms are en-suite. Entertainment and activity programmes catering for a range of hobbies and interests, including a light social programme, are available for residents to participate in. The home has its own hairdressing salon and provides delicious home cooked food specially developed by a nutritionist.

A choice of TV or quiet lounges, a family room for personal gatherings and landscaped gardens, are all available for use during family visits. East Park Court provides a great place to live and visit.

Group: Sanctuary Care Ltd

Person in charge: Lynda Lovatt (Home Manager)

Local Authority / Social Services: Wolverhampton City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Ages 65+.

Single Rooms: 44

Rooms with ensuite WC: 44

Facilities & Services: Respite Care • Pets by arrangement • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on East Park Court Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 East Park Court Residential Care Home has a Review Score of 9.6 (9.629)

The Review Score of 9.6 (maximum of 10) for East Park Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for East Park Court Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.629 for East Park Court Residential Care Home is calculated as follows: ( (195 Excellents x 5) + (97 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 299 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for East Park Court Residential Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 15 Reviews ÷ 8.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend East Park Court Residential Care Home?

  • Extremely LIKELY
    23
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to East Park Court Residential Care Home

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    5
  • Niece of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

Put on lovely food for the wake after my mom's service. Staffing excellent, food excellent. They were absolutely great. Thank you.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly. Made to feel at home. Special attention to a very special lady who was absolutely lovely. Bless her. I understand now why Sting wrote a song about her when he met her. Give her a pay rise!!

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad was very poorly when he came to the home. He had been in hospital for 5 weeks and was extremely thin and frail. He had no appetite and was very unsteady.
Since being here, he has gained weight and is much more his old self. His mobility has improved and he can do so much more for himself. The care that he has received has been exceptional. The staff are all friendly and nothing is too much trouble for them. The quality of the food is excellent and the encouragement that the staff offer is brilliant. I can find no fault this is a great team and is led by a fantastic management team.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

You can't fault the staff or home, they were so warm to us as a family of a resident. Unfortunately, our mum passed away on Good Friday. They treated her with unbelievable dignity, answered all our concerns, also nothing was too much trouble.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

East Park Court has done everything possible to make my mom's recent admission as smooth and pleasant as possible.
The management have been very helpful with every aspect of her move.
Staff are all very friendly.
My mom has settled in lovely.
Thank you

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

It would be really helpful if care homes could manage to take better care of resident's glasses and hearing aids as my mother has lost both. They can be replaced but are likely to be lost again without better care of them. Deafness is terribly isolating. However, my mother has been here since January and has settled in well, saying they care well for her/are lovely staff and she certainly looks well to me. Also happy enough in herself. The carers are lovely to me and respectful of my mother. The home seems to be carefully administered and we have our wishes for Mum cared for.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

I find the staff very friendly and helpful. They treat my mother with dignity and respect and are very helpful to me and my family.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My dad is taken care of very well, his room is nice and comfortable. The staff are very caring and helpful.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My uncle is well looked after, so I have no complaints.

How likely would you be to recommend East Park Court Residential Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Brilliant.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The lovely ladies have been working very hard for my father and they have got him back to the way he used to be and he looks better for it. So I would like to thank you for all the hard work in getting him clean every day so thank you.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Room/food excellent.
Staff; helpful, always available, friendly, efficient, considerate, cheerful.
Activites: available, covers all aspects of residents needs.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Placing your loved one into residential care is one of the hardest things to do, so when you do, you need to know it is the best place you can find. My dad has been in East Park for almost 12 months and over that time he has settled and seems content. This is solely down to the superb staff.
The staff are the heart of the home and their patience and consideration knows no bounds. They are welcoming, happy and genuinely seem to love their work. They all have an in-depth knowledge of the residents.
If I have one criticism, it is that the home lacks a large room big enough to host some of the activities (eg. the fete). It is a shame all the residents can't get together for a 'knees up',
That said, I can't fault things and as long as dad seems happy, I'm happy.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff are friendly and co-operative so far, hence no problem at the moment, long may it continue!

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Overall East Park Court Residential Care Home is a very friendly place. The only problem I've had is my mother's clothes were not being put on hangers after coming back from the laundry room. The drawers are left very untidy. I think there's need for more things to be going on around them. The television is on but no one watches it!! Perhaps some old songs (cd's) played would suit them better.

How likely would you be to recommend East Park Court Residential Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Linda Lovatt, Home Manager at East Park Court Residential Care Home responded to this review on 06 Oct 2016:

“Thank you for your review and your comments about East Park Court being a friendly home.
“I can assure you that our laundry team return clothes to their hangers or fold them away neatly into drawers. Sometimes residents do go in and check their clothes or simply have a look for an item of clothing and this can often leave them looking untidy.
“We have a dedicated Activities Coordinator who provides activities in the mornings and afternoons, including group and one-to-one activities, as well as a range of entertainers. The television is simply on to provide choice as we do have residents who enjoy watching their favourite programmes.
“We really welcome feedback from residents and their loved ones so if you would like to see a certain activity taking place, or have a chat about anything else, then please do let us know – my door is always open.”

My father has got a lovely room with a pleasant outlook. The carers are very caring and kind towards my father and I have witnessed care and dignity shown to other residents and a lot of patience. There are activities planned every day by an activities co-ordinator. The lounges are very pleasant and the dining room is always laid out very nicely with flowers on the tables.
I have seen very nice food (home cooked) served. There is a nice garden. I think the management and staff try to make all the residents feel as happy as they can be. It is a caring environment, and a lot of cheerfulness, laughter from staff trying to make people feel better. I would recommend this home to people.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

From day one (10th February 2016) I can't speak to highly enough of the service and the way my mother has been looked after. The manager and her staff have been absolutely brilliant in every dealing my sister and I have had with them. They are caring, always have time to discuss anything with you and more importantly make you feel confident in the home.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

At East Park Court, mum, indeed each of the residents, is treated with kindness, compassion and attention to detail. From the trauma of coping along with dementia and other medical problems, mum is now relaxed and much better in herself. She is safe, very well looked after and increasingly enjoys the company and the activities. She said, 'I feel that I have found myself here'. Mum said she feels as if she is part of a community.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I found it very good, clean and staff were also very good.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have visited on various occasions at different times and have found all staff very helpful and caring. My dad always appears to be fresh, clean and tidy. My dad also speaks highly of the staff. There's always a good variety of meals and nicely cooked. So a big thank you to all the staff.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mom moved in East Park count after a very difficult time, the manager there is so helpful and understanding I couldn't have managed without her help. Staff were absolutely brilliant. My mom is actually home after a lot of moving about. I would recommend this home to anybody, it's caring atmosphere is fantastic and all the activities are always going on when I visit. I would just like to thank all the staff and the manager at this distressing time.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

No hesitation in choosing East Park Court for my mother in law.
Father in law spent 4 happy years here. He was treated with respect and dignity at all times. He received all the care and support he required.
Management and Staff are helpful, friendly and polite.
The environment is appropriate, giving space,light and therapeutic atmosphere.
Planned activities are available and encouraged.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

This is my first visit and first impressions are excellent, everyone is so helpful and kind. Would be happy to recommend to anyone.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Excellent standard overall. Well impressed.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband needed respite care at short notice. The manager came out and did an assessment without delay.
The whole atmosphere of the home is warm and friendly. Staff treat clients with dignity and respect Very supportive. Would definitely use this service again if the need arises

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submit a Review for East Park Court Residential Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at East Park Court Residential Care Home