East Park Court Residential Care Home

29 Holloway Street, Bilston, Wolverhampton WV1 2SY

East Park Court Residential Care Home is a purpose-built home located in residential Bilston offering dementia care. Run by highly-qualified and experienced carers, care is personalised to the needs of each individual.

With 44 beds, all of East Park Court's rooms are en-suite. Entertainment and activity programmes catering for a range of hobbies and interests, including a light social programme, are available for residents to participate in. The home has its own hairdressing salon and provides delicious home cooked food specially developed by a nutritionist.

A choice of TV or quiet lounges, a family room for personal gatherings and landscaped gardens, are all available for use during family visits. East Park Court provides a great place to live and visit.

Group: Sanctuary Care Ltd

Person in charge: Lynda Lovatt (Home Manager)

Local Authority / Social Services: Wolverhampton City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Ages 65+.

Single Rooms: 44

Rooms with ensuite WC: 44

Facilities & Services: Respite Care • Pets by arrangement • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on East Park Court Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for East Park Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for East Park Court Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.676 for East Park Court Residential Care Home is calculated as follows: ( (268 Excellents x 5) + (106 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 383 Ratings = 4.676

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for East Park Court Residential Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 East Park Court Residential Care Home has a Review Score of 9.7 (9.676) from 32 Reviews


Average Ratings

  • Excellent
    22
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend East Park Court Residential Care Home?

  • Extremely LIKELY
    30
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to East Park Court Residential Care Home

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    7
  • Niece of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • more

After viewing several care homes in the area came out with this one and said 'That's the one'. I was not disappointed when my Sister moved in. I have only praise for the care she received and, more to the point, so does she. She is treated with respect at all time, she is relaxed and has started earing again, putting on half a stone in 10 days. All the carers I have met are friendly, caring and experienced and this makes for a very happy environment. I hope I am as lucky when my time comes!

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father-in-law had been in East Park Court for 2 years, being diagnosed with Vascular Dementia and unable to look after himself. Unfortunately, in November 2017, he took a turn for the worse and stopped eating. The staff at the home were truly wonderful with him with their care and patience. He went into hospital mid-November 2017 and it was obvious he was dying (he was 95). The manager did everything she could to get dad back to the care home to be with them when he passed away. Unfortunately, it never happened as the hospital couldn't get a special bed to the home in time. All of the staff at the home were fantastic with is and dad during the run-up to hospitalisation.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mom's time here has been excellent. The home is a credit to Sanctuary, lovely laid out rooms and facilities and the staff are fabulous. Thank you.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum is very well cared for. The staff are hardworking, thoughtful and attentive to mum's needs.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I moved into the home for ten days whilst my carer went on holiday and I had my own private room and received personal attention at all times.
I am on a diet and careful thought was given to me in what I could eat.
I am a cripple but that did not influence the necessary extra help I needed.
I would willingly attend the home again.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My aunt was extremely happy at East Park Court. She never complained once. The staff were very caring and never said "no" to any requests. The staff are very dedicated. We wouldn't hesitate to let her stay in the future.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

The home is very good from what I've seen. They have got patience and the place is lovely and clean. My mom looks well and is eating well. Very satisfied.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Management are really good and got over most problems with a smile and lots of kindness.

The care home is always very clean. Facilities, restrooms, residents' room and bathrooms are excellent.

Care assistants are always warm and friendly.

The garden is all on one level and easy to access and there are places to rest.

The variety of food is very good.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Put on lovely food for the wake after my mom's service. Staffing excellent, food excellent. They were absolutely great. Thank you.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very friendly. Made to feel at home. Special attention to a very special lady who was absolutely lovely. Bless her. I understand now why Sting wrote a song about her when he met her. Give her a pay rise!!

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My dad was very poorly when he came to the home. He had been in hospital for 5 weeks and was extremely thin and frail. He had no appetite and was very unsteady.
Since being here, he has gained weight and is much more his old self. His mobility has improved and he can do so much more for himself. The care that he has received has been exceptional. The staff are all friendly and nothing is too much trouble for them. The quality of the food is excellent and the encouragement that the staff offer is brilliant. I can find no fault this is a great team and is led by a fantastic management team.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

You can't fault the staff or home, they were so warm to us as a family of a resident. Unfortunately, our mum passed away on Good Friday. They treated her with unbelievable dignity, answered all our concerns, also nothing was too much trouble.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

East Park Court has done everything possible to make my mom's recent admission as smooth and pleasant as possible.
The management have been very helpful with every aspect of her move.
Staff are all very friendly.
My mom has settled in lovely.
Thank you

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

It would be really helpful if care homes could manage to take better care of resident's glasses and hearing aids as my mother has lost both. They can be replaced but are likely to be lost again without better care of them. Deafness is terribly isolating. However, my mother has been here since January and has settled in well, saying they care well for her/are lovely staff and she certainly looks well to me. Also happy enough in herself. The carers are lovely to me and respectful of my mother. The home seems to be carefully administered and we have our wishes for Mum cared for.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I find the staff very friendly and helpful. They treat my mother with dignity and respect and are very helpful to me and my family.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My dad is taken care of very well, his room is nice and comfortable. The staff are very caring and helpful.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My uncle is well looked after, so I have no complaints.

How likely would you be to recommend East Park Court Residential Care Home? Likely

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Average Rating:   4.6 out of 5

Brilliant.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

The lovely ladies have been working very hard for my father and they have got him back to the way he used to be and he looks better for it. So I would like to thank you for all the hard work in getting him clean every day so thank you.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Placing your loved one into residential care is one of the hardest things to do, so when you do, you need to know it is the best place you can find. My dad has been in East Park for almost 12 months and over that time he has settled and seems content. This is solely down to the superb staff.
The staff are the heart of the home and their patience and consideration knows no bounds. They are welcoming, happy and genuinely seem to love their work. They all have an in-depth knowledge of the residents.
If I have one criticism, it is that the home lacks a large room big enough to host some of the activities (eg. the fete). It is a shame all the residents can't get together for a 'knees up',
That said, I can't fault things and as long as dad seems happy, I'm happy.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

All staff are friendly and co-operative so far, hence no problem at the moment, long may it continue!

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Overall East Park Court Residential Care Home is a very friendly place. The only problem I've had is my mother's clothes were not being put on hangers after coming back from the laundry room. The drawers are left very untidy. I think there's need for more things to be going on around them. The television is on but no one watches it!! Perhaps some old songs (cd's) played would suit them better.

How likely would you be to recommend East Park Court Residential Care Home? Likely

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Average Rating:   3.6 out of 5

Linda Lovatt, Home Manager at East Park Court Residential Care Home responded to this review on 06 Oct 2016:

“Thank you for your review and your comments about East Park Court being a friendly home.
“I can assure you that our laundry team return clothes to their hangers or fold them away neatly into drawers. Sometimes residents do go in and check their clothes or simply have a look for an item of clothing and this can often leave them looking untidy.
“We have a dedicated Activities Coordinator who provides activities in the mornings and afternoons, including group and one-to-one activities, as well as a range of entertainers. The television is simply on to provide choice as we do have residents who enjoy watching their favourite programmes.
“We really welcome feedback from residents and their loved ones so if you would like to see a certain activity taking place, or have a chat about anything else, then please do let us know – my door is always open.”

My father has got a lovely room with a pleasant outlook. The carers are very caring and kind towards my father and I have witnessed care and dignity shown to other residents and a lot of patience. There are activities planned every day by an activities co-ordinator. The lounges are very pleasant and the dining room is always laid out very nicely with flowers on the tables.
I have seen very nice food (home cooked) served. There is a nice garden. I think the management and staff try to make all the residents feel as happy as they can be. It is a caring environment, and a lot of cheerfulness, laughter from staff trying to make people feel better. I would recommend this home to people.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

From day one (10th February 2016) I can't speak to highly enough of the service and the way my mother has been looked after. The manager and her staff have been absolutely brilliant in every dealing my sister and I have had with them. They are caring, always have time to discuss anything with you and more importantly make you feel confident in the home.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

At East Park Court, mum, indeed each of the residents, is treated with kindness, compassion and attention to detail. From the trauma of coping along with dementia and other medical problems, mum is now relaxed and much better in herself. She is safe, very well looked after and increasingly enjoys the company and the activities. She said, 'I feel that I have found myself here'. Mum said she feels as if she is part of a community.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I found it very good, clean and staff were also very good.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

We have visited on various occasions at different times and have found all staff very helpful and caring. My dad always appears to be fresh, clean and tidy. My dad also speaks highly of the staff. There's always a good variety of meals and nicely cooked. So a big thank you to all the staff.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mom moved in East Park count after a very difficult time, the manager there is so helpful and understanding I couldn't have managed without her help. Staff were absolutely brilliant. My mom is actually home after a lot of moving about. I would recommend this home to anybody, it's caring atmosphere is fantastic and all the activities are always going on when I visit. I would just like to thank all the staff and the manager at this distressing time.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

No hesitation in choosing East Park Court for my mother in law.
Father in law spent 4 happy years here. He was treated with respect and dignity at all times. He received all the care and support he required.
Management and Staff are helpful, friendly and polite.
The environment is appropriate, giving space,light and therapeutic atmosphere.
Planned activities are available and encouraged.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

This is my first visit and first impressions are excellent, everyone is so helpful and kind. Would be happy to recommend to anyone.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Excellent standard overall. Well impressed.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My husband needed respite care at short notice. The manager came out and did an assessment without delay.
The whole atmosphere of the home is warm and friendly. Staff treat clients with dignity and respect Very supportive. Would definitely use this service again if the need arises

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

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