East Park Court Residential Care Home

29 Holloway Street, Bilston, Wolverhampton WV1 2SY
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9.5 69 Reviews
  • East Park Court Residential Care Home, Wolverhampton
The team at East Park Court are devoted to enriching the lives of their residents. Providing residential and dementia care, they also offer respite care breaks, which can be booked in advance.

The residents have an active role to play in how their home is run, from welcoming potential residents and their families, to providing feedback on everything from the activities to the menu.

They enjoy a wide variety of activities, from live musical entertainment to animal visits, with everything from hedgehogs and puppies, to tortoises and rabbits. The home also has its own dog, a King Charles Cavalier called Dexter, whom the residents adore.

Residents enjoy pub lunches and trips out shopping, visits from local school children, as well as performances by local theatre and music groups, and the local church choir.

Loved ones are embraced into life in the home and join in with so many activities and outings. They also love to take part in community events, like this summer’s Crufts Show, as well as summer and Christmas fetes.

And there are also outings to enjoy. This summer the residents enjoyed a trip to West Midland Safari Park, followed by trips to the Sealife Centre in Birmingham and Cosford Air Museum.

There are lots of wonderful spaces to enjoy in the home, with welcoming lounges, a vintage café and a hair salon, for weekly appointments with a mobile hairdresser and pampering sessions.

The residents’ bedrooms have ensuite wet rooms. Some of the bedrooms also have patio doors leading to the secure gardens.

In the dining rooms, residents enjoy nutritious home-cooked meals, from roast dinners with all the trimmings, to fish and chip Fridays, and home baking for afternoon tea.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1116
  • RESPITE Self-Funded Residential Care: from £1116

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1116 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact East Park Court Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Joanne Hollington (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (44)
  • Single Rooms with Ensuite Wet Room (44)

East Park Court Residential Care Home Reviews (69)

9.5

East Park Court Residential Care Home has a Review Score of 9.5 (9.471) out of 10, based on 7 reviews in the last 2 years.
Over all time East Park Court Residential Care Home has 69 reviews.

Overall Experience
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Date Published
  • 69
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Reviewer Connection to East Park Court Residential Care Home
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Total of 69, showing 61-69
Review from Geoff J (Son of Resident) published on 14 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one (10th February 2016) I can't speak to highly enough of the service and the way my mother has been looked after. The manager and her staff have been absolutely brilliant in every dealing my sister and I have had with them. They are caring, always have time to discuss anything with you and
more importantly make you feel confident in the home.
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Review from Stef M (Daughter of Resident) published on 24 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At East Park Court, mum, indeed each of the residents, is treated with kindness, compassion and attention to detail. From the trauma of coping along with dementia and other medical problems, mum is now relaxed and much better in herself. She is safe, very well looked after and increasingly enjoys the
company and the activities. She said, 'I feel that I have found myself here'. Mum said she feels as if she is part of a community.
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Review from Bernard D (Sister-in-law of Resident) published on 22 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found it very good, clean and staff were also very good.
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Review from Sandra D (Daughter of Resident) published on 14 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have visited on various occasions at different times and have found all staff very helpful and caring. My dad always appears to be fresh, clean and tidy. My dad also speaks highly of the staff. There's always a good variety of meals and nicely cooked. So a big thank you to all the staff.
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Review from Margaret E (Daughter of Resident) published on 18 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom moved in East Park count after a very difficult time, the manager there is so helpful and understanding I couldn't have managed without her help. Staff were absolutely brilliant. My mom is actually home after a lot of moving about. I would recommend this home to anybody, it's caring atmosphere
is fantastic and all the activities are always going on when I visit. I would just like to thank all the staff and the manager at this distressing time.
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Review from Sharon (Daughter-in-law of Resident) published on 12 February 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
No hesitation in choosing East Park Court for my mother in law.
Father in law spent 4 happy years here. He was treated with respect and dignity at all times. He received all the care and support he required.
Management and Staff are helpful, friendly and polite.
The environment is appropriate, giving
space,light and therapeutic atmosphere.
Planned activities are available and encouraged.
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Review from J G (Relative of Resident) published on 1 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is my first visit and first impressions are excellent, everyone is so helpful and kind. Would be happy to recommend to anyone.
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Review from Judith L (Niece of Resident) published on 30 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent standard overall. Well impressed.
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Review from Lucy T (Wife of Resident) published on 1 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband needed respite care at short notice. The manager came out and did an assessment without delay.
The whole atmosphere of the home is warm and friendly. Staff treat clients with dignity and respect Very supportive. Would definitely use this service again if the need arises
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Current Review Score: 9.5 (9.471)

Overview of Review Score

The Review Score of 9.5 (9.471) out of 10 for East Park Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.976 for East Park Court Residential Care Home is calculated as follows: ( (82 Excellents x 5) + (2 Goods x 4) ) ÷ 84 Ratings = 4.976
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.495 Points relating to the number of positive Reviews for East Park Court Residential Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 7 Positive Reviews ÷ 8.8 = 0.795
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (2)

Kelly

Kelly Ashbourne

Job Title: Deputy Manager

Kelly has a wealth of experience in the care industry and prides herself on enriching the lives of her residents and dedicated team.

Fiona

Fiona Porter

Job Title: Domestic Assistant Joined: 2013

I really enjoy working in the team and getting to know the residents. The residents become like your own family and when I clean their rooms I like to have a chat and spend time with them.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact East Park Court Residential Care Home to verify any information. View our terms and conditions. East Park Court Residential Care Home has an Enhanced Service - more info.