Clare Court Care Home - Avery Healthcare

Really lovely Christmas vibe at Clare Court. The Christmas gift box for residents was a super idea and well received. Mother-in-law's carpet has recently been changed, this is greatly appreciated. First floor activities room being re-purposed, I hope this is still going to be accessible to residents and their families.

Care and attention is given according to needs. Staff adapt very quickly to the needs as they change. Family members are made to feel welcome and regular updates are given.

Two members of staff are great.

My friend has lived at Clare Court Care Home since 2017. He was on his own and had mobility issues and needed to go into care. I was involved in his move because I have Power Of Attorney. He is very happy at Clare Court. He is well-liked and the staff reciprocate that feeling. He was recently hospitalised and as a result, now needs full nursing care. I am particularly grateful to the administrative staff for their help with the issues surrounding this change and to every one of the staff for making the transition as smooth as possible for him.

I cannot thank Clare Court enough. My family and I are so grateful for the care you have given Mom since she arrived. Mom is now in a caring, happy and safe environment. These things she was not getting in her home so we finally had to make the hardest decision we have ever had to make. It was the best thing we have ever done. Mom is now well looked after and most of all are happy. Thank you Clare Court for all you have done, we are so grateful. The staff are wonderful, caring, kind and attentive. The management is really helpful. The reception and meet staff are amazing and informative. Thank you so much.

From a discussion with the activities coordinator, there will be lots happening over the coming months at Clare Court Care Home. There will be numerous activities for residents in which family would be more than happy to participate and contribute to all events as we see Clare Court as our new extended family, the new home of our father. Looking forward to the summer months at Clare Court.

The changes made by the new manager and team have been beneficial not only for the residents but to the families too. The staff should be congratulated for all their hard work.

My experience at Clare Court is very good. All staff are very cooperative and look after my mother very well. We appreciate the new management and the excellent service they are providing to the home.

I find Clare Court very clean and the staff very caring and overall care very good!

The staff are very helpful. The staff should read the patient's notes before attending to any care for the patient.

Thank you.

My mother is very comfortable at the home. She is fed well, her needs are adhered to, in all she is well looked after. My only concern is the hours of visiting. I know that several members of my family visit between 8.30 pm and 8.45 pm and up to six to eight at a time. This is unfair to other residents who have settled down for the night. I feel there should be a cut of time, especially in winter with dark nights when residents may sleep earlier. Apart from that concern, I am well pleased with my mother's care.

The home is under new staff now, I can already see the changes. Nothing is too much trouble. Caring, professional and always ready to listen.

My mother has been a resident for several years. Can't fault the care she has received. Particularly over the Covid-19 lockdown periods.

I'm very pleased with how everybody looks after my mom, and everybody's so helpful and ready to listen to me with any questions concerning my mom. My mom is very settled at Clare Court. The food is excellent too, and I'm very pleased with the service my mom receives.

Care home meets full expectations.

From my experience so far (and my family’s) this care home is not the friendliest environment. Residents are left for ages alone and barely clothed. My Nan is always freezing when we arrive which shows no one is checking to see if she’s ok. Most of the staff make it difficult to book appointments and most are very unwelcoming when we do arrive. The manager shouts at most visitors and is not approachable. Not what I would expect from a professional in the care sector. Having a background in this profession I would expect more care and professional conduct towards their residents and their visitors.

My mother was sent to Clare Court Care Home to recover from a broken hip. The family were informed by the care home that no one would be permitted to see her for two weeks because that was their policy. After the two week period was up, a family member visited my mother and they were very surprised how much she had deteriorated since she went in. Two days later, sixteen days after she was first admitted to the care home, I received a phone call in the early hours of the morning, informing me that my mother had a high temperature, she wasn’t eating and should they call an ambulance? I said they should and my mother was admitted to a local hospital a couple of hours later. A consultant from the hospital spoke to the family later that morning to inform us that my mother had an infection, two very bad pressure sores and was dehydrated. He also said it was possible she was not going to survive this admission due to her poor health. Bearing in mind two weeks earlier my mother went to Clare Court for rehabilitation following a hip operation we are shocked how she has ended up in such a state. We need some answers from Clare Court Care Home.

His clothes are washed and cleaned everyday, it's better than being in a hotel, we couldn't ask for more. The manager and the team are friendly and make every effort to know you by your name, and immediately link you to your relative. They allow you to feel at home when you visit, and during lockdown we are kept informed of guidelines and procedures. I would highly recommend.

Clare Court is a welcoming and pleasant home for mom. The reception staff and management team are always helpful and keep me up to date with anything applicable to Mom. The nursing and care staff on the second floor are considerate towards Mom and her needs in light of her very challenging requirements. Thanks to all.