Clare Court Care Home - Avery Healthcare

Clinton Street, Winson Green, Birmingham B18 4BJ
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9.4 68 Reviews
  • Clare Court Care Home - Avery Healthcare, Birmingham
Clare Court is an award-winning care home in Birmingham that provides residential, dementia, respite and nursing care in a diverse resident community. Embracing the rich cultural diversity of Birmingham, the home warmly welcomes residents from various backgrounds.

Situated just half a mile from Birmingham City Hospital, Clare Court ensures exceptional care and support by a well-trained staff dedicated to celebrating the lives of each resident. The culturally diverse staff at the nursing home in Birmingham speak multiple languages, including Urdu, Punjabi, Mirpuri, French, Polish and Russian, reflecting the rich Asian, Caribbean and European cultural heritage and ensuring every resident feels at home. The home also offers community outreach, such as visits from the local Guru Nanak temple in Smethwick for Sikh residents.

Couples and companions seeking to continue their care journey together find a supportive environment at Clare Court.

Clare Court features a large, comfortable lounge and dining areas for socialising and engaging. The facility offers a variety of activities and designated quiet areas for those who seek a more peaceful environment. All bedrooms are fully furnished and come with walk-in showers, while residents are encouraged to personalise their space with cherished items. In addition, the home features its hair salon.

Families are encouraged to visit at their convenience, and regular visits to local places and groups foster a sense of connection with the broader community. Shared activities, encompassing art, culinary pursuits, and language engagement, facilitate a smooth settling-in process, ensuring residents forge friendships.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Natalie Newell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (80)

Clare Court Care Home - Avery Healthcare Reviews (68)

9.4

Clare Court Care Home - Avery Healthcare has a Review Score of 9.4 (9.380) out of 10, based on 20 reviews in the last 2 years.
Over all time Clare Court Care Home - Avery Healthcare has 68 reviews.

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Review from M A (Son-in-law of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall standard of Clare Court is excellent. The care support team, management and staff cannot do enough to make my father-in-law feel comfortable. Nothing is too much trouble.
The food and drink offered hs great variety at all mealtimes. His toom is spotless, always clean and tidy. I would have
no hesitation in recommending Clare Court to friends and family.
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Review from J A (Daughter of Resident) published on 24 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father settled into his care home at Clare Court Winson Green very quickly. This was mainly because of the support he received from the staff, management and care team. The overall standard of the home is excellent. Food has a great variety at all mealtimes. My father loves his cups of tea and is
always topped up and never wanting. I am so pleased we chose Clare Court as my fathers care home.
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Review from J J (Daughter of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, very happy with the care my father is receiving. It was a difficult transition for us as a family, but the help, advice and support we received from all members of staff was superb.
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Review from Lanford S (Son of Resident) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy the way it is here. It's hard, but having Mom here takes a lot of pressure from me.
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Review from Jean O (Friend of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We're a group of friends who have known each other a fairly long time. Unfortunately, one friend is now in Clare Court. Most of our group have visited our friend in the last 18-24 months. I heard a good deal of favourable accounts re all their visits. I visited today for the first time and was extremely
impressed by everything I encountered. Our friend is happy, very well cared for and enjoys everything about your home. This means a great deal to us all as we can leave knowing our friend is settled and in very good hands. I've been a volunteer and have, therefore, visited many care homes to support residents who may not have any family or friends to visit and support them. Clare Court exceeded my expectations and lifted my hope that our older people can be treated with the respect and care they deserve.
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Review from C C (Cousin of Resident) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin was resident at Clare Court for the last twenty months of his life. The staff were very caring to him and love to chat with them all.
The care he received gave him a new lease of life. He loved the food and amount of choice he was given. The facilities were of a very high standard and the
activities were also excellent. He loved the little get together in the lounge and the afternoon films.
I visited him every week and was impressed with all the care he received.
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Review from Terry M (Son of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother became a resident in November 2018 after recommendation by my neighbour of mine. I cannot express highly enough of the care shown to Mam since admission. I would give the home a five gold star rating.
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Review from G M (Son of Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother was only admitted on 21/11/2018 so, unfortunately, I am unable to give an excellent mark at this stage, however, on first impressions, things look very positive.
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Review from C K (Daughter of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice and very clean. Happy Mom here and the food is nice.
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Review from D M (Daughter of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad is well looked after and kept clean.
Staff have a good rapport with my dad.
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Review from Belinda P (Daughter of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home is excellent. It's nice seeing Facebook posts with residents' activities.
My mom has been here through previous owners and since Avery took over, I'm at peace she had the best care.
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Review from Shaista W (Son of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's a nice home very happy with it.
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Review from David S (Regular Volunteer) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been welcomed very well as I have made pastoral visits. My Parishioner has been well looked after. Only on 2 occasions, I attended was his room not the standard which I had become used to. The lunch had not been cleared away and the room was untidy. This may have been down to many reasons. I
did not inquire. I am impressed with the dedication and care provided by all levels of staff which I have met.
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Review from L W (Cousin of Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Cousin is well looked after and is presented well in appearance when I visit her.
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Review from A S (Niece of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are extremely caring of my aunt. They have spent time getting to know her. She is quite happy in the care home.
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Review from A B (Friend of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited a friend to celebrate her birthday. Staff were so kind and helpful, nothing was too much trouble. My ex-partner has been in another care home. That care home could learn some valuable lessons from Clare Court. The difference in the standard of care is amazing!
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Review from Kathleen E (Friend of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleased with staff.
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Review from Jas K (Niece of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clare Court is an excellent home. All the staff are very caring and approachable and all the reception team are brilliant, always smiling and a very warm welcome when you walk in. I can't express my words how wonderful the care is for my aunty. Every time I visit she is always so happy here. I would
like my feedback to go to the staff to let them know what an excellent job they are all doing. Well done Clare Court.
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Review from M R (Daughter of Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience each time we come is a delight - the staff are polite and friendly and it is a very homely place.
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Review from James O (Husband of Resident) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff, very caring staff. Rooms very good, very good cleaners, overall excellent.
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Current Review Score: 9.4 (9.380)

Overview of Review Score

The Review Score of 9.4 (9.380) out of 10 for Clare Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.380 for Clare Court Care Home - Avery Healthcare is calculated as follows: ( (128 Excellents x 5) + (92 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (9 Very Poors x 1) ) ÷ 237 Ratings = 4.38
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Clare Court Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2024

Overall Inadequate

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

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