Park Hall

Ubberley Road, Stoke-on-Trent ST2 0QS

Park Hall is a residential and dementia care home in Bentilee, Stoke-on-Trent.

The home has been built with the care of its residents in mind, each room has an en-suite with a TV, DVD player, mini fridge and telephone point.

Operated by Anchor, Park Hall's team of experienced and skilled care workers provide personalised care in safe and supportive surroundings.

The care home focuses on creating the best environment for each resident, from the quality seasonal and locally-sourced food provided at meal times to the range of activities.

Group: Anchor

Person in charge: Melanie Fenton (Manager)

Local Authority / Social Services: Stoke on Trent City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Pets by arrangement • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Park Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Park Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Park Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.569 for Park Hall is calculated as follows: ( (151 Excellents x 5) + (48 Goods x 4) + (7 Satisfactorys x 3) + (9 Poors x 2) + (1 Very Poors x 1) ) ÷ 216 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.917 Points relating to the number of positive Reviews for Park Hall is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 11 Reviews ÷ 12 Target = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Park Hall has a Review Score of 9.5 (9.486) from 18 Reviews


Average Ratings

  • Excellent
    13
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Park Hall?

  • Extremely LIKELY
    15
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Park Hall

  • Daughter of Resident/Service User
    9
  • Daughter-in-law of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Sister of Resident/Service User
    1
  • more

All staff show genuine care towards my dad and other residents. They are treated with respect and dignity. Meals are very good, very frequent, small snacks throughout the day. Environment is very clean and well maintained. Any spillage/accident - quickly cleaned and dealt with. Plenty of entertainment for residents.

How likely would you be to recommend Park Hall? Extremely Likely

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Average Rating:   4.9 out of 5

My mother was admitted to Park Hall during the summer of 2017 following a stay in hospital. The assessment prior to her admission was carried out sympathetically and communication with myself was excellent. Her care since that time has been very good and she has settled very well. I cannot fault the carers, they are kind, understanding and compassionate, particularly at times when my mother has been quite poorly.

How likely would you be to recommend Park Hall? Likely

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Average Rating:   4.7 out of 5

Greeted at the door with smiles from the staff every visit. Rooms and facilities excellent, food is of a high standard. Every person is in new clothes and attention to detail is of the highest standard.

How likely would you be to recommend Park Hall? Extremely Likely

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Average Rating:   5 out of 5

Having worked in a care home setting myself I find that Park Hall is excellent in all areas of service to the residents (service users). The management and staff are very approachable and amicable and friendly, it is home from home and I'm more than happy that my mum is residing here, knowing that she is safe an well looked after. I wouldn't hesitate to recommend Park Hall to other potential users.

How likely would you be to recommend Park Hall? Extremely Likely

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Average Rating:   4.8 out of 5

My father has been at Parkhall for over a year. It was the first place I viewed and as soon as I was shown around I was so impressed with the home and the staff. My father was made so welcome by them and was treated with much respect and care.
The home itself is kept lovely and clean by the staff who all take such pride in their jobs, the rooms are spacious and with en-suite. The meals are lovely and plentiful and the carers are so full of care and compassion, It is so obvious that it's more than just a job to them.
I can honestly say from the handyman to the manager all the staff are superb and grossly underpaid in my view.

How likely would you be to recommend Park Hall? Extremely Likely

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Average Rating:   4.7 out of 5

Staff are receptive to queries and requests in relation to the care of my mother. Management has always sought to iron out any issues in an effective and efficient manner.
My mother has settled well and her health has been maintained in the face of difficulties. It is a relief not to have to worry that she is receiving the care needed in an environment that is safe and comfortable, where she is treated with dignity. Her room which is spacious and clean has a view of the atrium. Overall I would rate the Park Hall care home as good to excellent.

How likely would you be to recommend Park Hall? Extremely Likely

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Average Rating:   4.4 out of 5

Generally excellent, but lacking in activities.

How likely would you be to recommend Park Hall? Extremely Likely

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Average Rating:   4.6 out of 5

Excellent care home with lovely big en-suite, clean rooms and great atmosphere. No nasty smells. Good, kind, considerate staff.

Management who care about every aspect of resident's lives. They are always helpful in regards to any relative's concerns.

Residents often get taken out for meals and trips. A hairdresser visits weekly.

Would highly recommend this care hom.

How likely would you be to recommend Park Hall? Extremely Likely

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Average Rating:   4.8 out of 5

From the moment you walk through the door, you are greeted by the friendliest staff. They all work so hard with the residents and treat everyone with the respect you would want for your loved ones! The staff always keep you updated. With my dad, they have a lot of patience which we are very grateful for.

Be proud Park Hall Care home, you have a lovely bond!!
P.S the food is amazing and presented with great pride!

How likely would you be to recommend Park Hall? Extremely Likely

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Average Rating:   4.9 out of 5

Park Hall Care Home offers extremely good value for money, all the carers are very dedicated and professional.
The rooms are always kept clean and the food is first class.

How likely would you be to recommend Park Hall? Extremely Likely

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Average Rating:   4.7 out of 5

Questions are answered, every one of the staff is more than able to perform requests needed, very friendly with smiles to everyone. I noticed that attention to patients is at a very high standard. Rooms, food and management and treatment is one of the best I have come across.

How likely would you be to recommend Park Hall? Extremely Likely

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Average Rating:   5 out of 5

Mum has been at Park Hall for over two years. Always find mum happy and well cared for. Very pleased with the staff, communication is very good excellent assistant manager. Very hands on and caring.

How likely would you be to recommend Park Hall? Extremely Likely

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Average Rating:   4.3 out of 5

Resident only been in Park Hall for the past 4 and a half months. She was made very welcome. Staff always strived to give her the best care and attention which isn't always easy when meeting the needs of people with dementia. She is treated with respect and as an individual. On a day to day basis she is encouraged to be the best she can and maintain some independence. She is given choices and enabled to make decisions. Needs are met as and when they arise. Everything is not perfect, as no life of establishment is, but the home ensures she is safe and secure and is as happy as can be. The family feel the right choice of home was made to meet and care for her needs.

How likely would you be to recommend Park Hall? Extremely Likely

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Average Rating:   4.8 out of 5

Staff are excellent but I think there should be more staff to help on a daily basis. If there were more staff there could be more activities.

How likely would you be to recommend Park Hall? Extremely Likely

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Average Rating:   4.2 out of 5

Since my sister has been in care, she has been very happy, well looked after, clean and in good health. I couldn't wish for a better care home for her, the staff are very helpful and listen to both myself and other sister ask any questions we need to, and they always put our minds at ease.

How likely would you be to recommend Park Hall? Extremely Likely

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Average Rating:   5 out of 5

Park Hall is a new care home and very homely. My parent was in the home for some time and whilst they were mobile and able to care relatively on their own with little help it was fine, but after many falls things went downhill and after a long spell in hospital mainly because the care home would not take on the responsibility of caring for them now they were not as mobile. Had to be moved to another care home and the lack of concern or contact with family was very poor and I am glad we found a caring and happy environment in her final weeks.
I found the lack of concern i.e. no calls to ask about her welfare even when in hospital was poor and when funding stopped, when they refused to take them back, we were given a weekend to remove her belongings.

Most of the staff were wonderful and did what they could as there were staffing issues.
A little more contact from admin would have been appreciated even if it was a business.

How likely would you be to recommend Park Hall? Neither Unlikely or Likely

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Average Rating:   3.9 out of 5

Mu uncle was in hospital for one week in July and when he returned to the care home I went to see him and they said I could stay for tea with him because I had been running up and down the hospital all week. They looked after us both which was above and beyond what they should have done. My uncle was 80 in August and we had a party at the home and the staff were very helpful.

How likely would you be to recommend Park Hall? Extremely Likely

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Average Rating:   5 out of 5

Park hall is new build looks great inside and out, my aunt was on the top floor. She has memory and mobility issues , sometimes we would find her in a chair asleep. On three or more times we found her in states of distress on the floor exhausted and confused, once she had a toilet accident and had been trying to shout staff. We spoke to the staff about this, thinking they would keep a closer eye on auntie, but I sadly I'm losing my faith in the staff, and yet some staff seemed so nice. To see my aunt in there is a worry now to my brother and all the rest of our family.

How likely would you be to recommend Park Hall? Neither Unlikely or Likely

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Average Rating:   2.8 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 19 Apr 2018

We currently have two vacancies for care. Please contact Park Hall directly for further information.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

March 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Park Hall