
I must say it seems a lovely place.M C(Daughter of Resident/Service User)

We were happy with his care and the response to anything we raised.D H(Daughter of Resident/Service User)

nothing was too much for them and I am eternally grateful.Susan T(Daughter of Resident/Service User)

I must say it seems a lovely place.M C(Daughter of Resident/Service User)

We were happy with his care and the response to anything we raised.D H(Daughter of Resident/Service User)

nothing was too much for them and I am eternally grateful.Susan T(Daughter of Resident/Service User)

Park Hall is a residential and dementia care home located in Stoke-on-Trent that continues to accept new residents.
Each of the 60 rooms includes en suite facilities to promote resident dignity and comfort. The home features private gardens.
Park Hall provides permanent care for older adults requiring 24-hour support, as well as respite care and trial stays. The Atrium area serves as a dedicated space for activities and social interaction.
Operated by...
Care Provided by Park Hall
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Lift
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Park Hall will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Park Hall for full pricing details and T&Cs.
Contact Park Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Rachael Smith (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visitors are welcome at Park Hall.
Parking
- Onsite parking is available, including disabled spaces.
Park Hall Reviews (83)
Park Hall has a Review Score of 9.7 (9.747) out of 10, based on 15 reviews in the last 2 years.
Over all time Park Hall has 83 reviews.
Mum has been well taken care of at Parkhall care home, a cut above many we visited, a credit to the staff that work tirelessly to provide a happy, clean and enjoyable environment, well done all and thank you.
My mum is happy here, I was a bit apprehensive at first but it was her choice to reside here and I must say it seems a lovely place. The staff on my mums floor are friendly and always helpful as are the Management.
Dad was only with you for a few months but Park Hall was our first choice when we were looking for a residential setting. We liked the way that the home is split into smaller, more personal units, with the atrium and the 'pub' for alternative social areas. Dad loved sitting in the atrium in the sunshine, he enjoyed the food and got on well with his carers. We were happy with his care and the response to anything we raised.
During the five years that our Mum was at Park Hall she was treated with respect and encouraged to be as active as possible within the constraints of a devastating dementia diagnosis. I was always made welcome by all the staff when visiting my Mum and this enabled me to spend many hours of quality time with her. Whilst they are not a nursing care provider they have experience in providing end of life care with training led by the home manager. Their commitment to taking care of our Mum was nothing short of exceptional. During her final days we were able to be with our mother day and night (even with our dog Pippa) without any objections. I was so impressed particularly with the home manager who went above and beyond. Thank you for everything during our sad loss.
Our Mum lived at Park Hall for almost 5 years. Whilst there she was treated with respect and encouraged to be as active as possible both physically and cognitively within the constraints of a devastating dementia diagnosis. When Mum became unwell we had no alternative but to agree to her being admitted to hospital but sadly the treatment did not provide a long term response. The hospital wanted our Mum to be discharged to a nursing home after what could have been a 6 week assessment somewhere she was not familiar with. We fought for Mum to go back to Park Hall. Whilst they are not a nursing care provider they have experience of providing end of life care with training led by the home manager and we had no doubt they would be able to care for Mum. She passed away with dignity with all her family around her (including the dog!) both day and night. Fellow residents/friends came in to see her and the staff were wonderful to us all, nothing was too much for them and I am eternally grateful.
Sadly, my Mum's health suddenly declined recently, and she had to receive "end of life" care. This care was given by the most wonderful staff at Park Hall. Each and every member of the team showed care, respect and love to Mum, and each one of us. To say they excelled in this care is an understatement. We are so very grateful that Mum did not spend her last days in hospital. She got to stay in a room that she knew and loved, surrounded by her family that could come and go, day and night . Whilst being cared for by people who really knew her , and always spoke her name while attending to her.
My mum has been a resident at Park Hall for nearly four years. She is very happy there and is well cared for. All of the staff are professional and treat the residents with dignity. My mum is treated as an individual and the staff know her well. The manager along with the rest of the management team, is excellent in overseeing my mum's care and supporting us as a family.
Dad has settled well in the care home. Management and staff make you feel welcome and give time to support any concerns. The care is outstanding, nothing is too much trouble however small it may be. Recently the home put on various activities to involve families and service users. Together we were able to enjoy the Halloween party, Christmas Market and Masquerade Ball. I feel less anxious knowing dad is safe and happy in this establishment.
It's almost a year since mum moved into Parkhall. From day one she's been cared for in a kind and dignified way and her needs perfectly met. Every staff member knows mum, her likes and dislikes and despite her increased confusion and anxiety know exactly how to manage her. Management always inform us immediately with any issue and we feel confident to approach them at anytime. It's also lovely to see that despite their management duties they still take time to interact with residents. The events in the home are amazing and gives us such pleasure to see mum enjoying herself. The effort made by all staff is an absolute credit to the home. The weekly visits from medical staff has thrown up some unexpected issues but it's been so reassuring to see how well and quickly they have been acted on by staff. During a recent meeting with the manager it was clear how passionate she is about her residents needs being met throughout their life that remains. We are 100% happy with Parkhall
My dad moved into the care home in May and has settled very well. The staff are amazing. The level of care and support that they give is outstanding. Management are always available to help with any concerns. Knowing that my dad is happy makes it easier for myself and my family. I would highly recommend the home.
My Grandmother was recently moved here back in August due to no longer being safe at home. She has really settled in well, the staff are lovely and the home is very homely inside. There are events that take place such as a Halloween party etc that I managed to bring my daughter to and special things like this make my grandma's day. We are happy with the care my grandmother is receiving. Thank you!
The home makes everyone feel secure - there are lots of activities that go on day to day and everyone is encouraged to join in.
I would highly recommend Park Hall as it provides an excellent service.
The improvement to the home over the last few months has been outstanding. I was wary when my Mother first went into the home but now I have no worries. The excellent staff and management have worked really hard to make this home special for the residents.
Very pleased with the care my mother receives. The staff are very friendly and attend to my mother's needs.
Very happy with my mother's care, the staff always keep me informed.
My wife has been in Park Hall for three years. All the staff have been brilliant and the care excellent. Her room is always clean. Very happy with everything they do for her.
My mother-in-law has been a resident at Park Hall now for 3 months. I don't have enough words to describe the excellent care she receives from every staff member. The place is beautifully kept and the meals are incredible as are the little snacks in between meals, there are too many wonderful little touches to name them all. She absolutely adores the staff and constantly tells us how kind they are. She recently had a stumble on getting out of bed, we were informed immediately and by the time we got there the paramedic/ANP had checked her over and the district nurses contacted. Within that day a pressure mat was put at the side of her bed. That's what I call a total responsive and reactive team. Park Hall, the manager, deputies and all staff are a shining example of how our vulnerable and elderly should and deserve to be cared for. She is so happy in her new home which has made the hardest decision of our lives so much easier. Well done and thank you, Park Hall.
My mum has been in Park Hall for ten weeks now and what a wonderful place. We looked at a few homes before finding this one and they were not somewhere I believed my mum would be happy. As soon as we came in we knew it was the right place. The staff are amazing, so friendly and caring and nothing is too much trouble. We are kept informed of everything that is going on, on a regular basis. Over the time Mum has been here we have attended a couple of entertainment events and we have a great time singing and dancing with mum, it's nice to still make special memories. Thank you for all you do.
My godmother has been in Park Hall for just over 4 months. She has been treated with the utmost care and dignity. Her room is spacious and light and she is very comfortable there. The good is excellent. She had to be hospitalized for a while and the care she received when she returned was exemplary. She is happy there and I am grateful to the wonderful staff looking after her.
I am very pleased with the care and attention my mum has received since moving into Park Hall about 12 months ago. She has been looked after extremely by the staff who are approachable and show thought and attention to their residents. Cannot recommend this home enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 March 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have two vacancies for care. Please contact Park Hall directly for more details.
News (4) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Staffordshire are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 04 Nov 2025
Anchor, England’s largest not-for-profit provider of care and housing for people in later life, is proud to announce that Jacqui Williams triumphed at the West Midlands regional final of the...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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Accreditations
There are no accreditations posted yet for Park Hall.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Park Hall
What types of Care is Park Hall registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Park Hall have?
There are 60 Single Rooms.
What are the Facilities & Services at Park Hall?
Own Furniture if required, Pet Friendly (or by arrangement), Lift, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Park Hall to the centre of Stoke-on-Trent?
2.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Park Hall to verify any information. View our terms and conditions. Park Hall has an Enhanced Service -more info.