Park Hall

Professional friendly staff who care about the residents. Excellent facilities with bright ensuite rooms, 5 lounges with varied activities and quiet areas. Lovely surroundings kept clean and tidy with Atrium and Garden area. Staff let you know if there are issues with your loved one and keep you up to date with any changes to procedures. You can always talk to senior staff and manager or the carers involved day to day. Nothing is too much trouble for them and you can also speak to your relative or they let them ring you. Highly recommend.

My mum has been a resident here since 2017 and the care she receives from the staff at Park Hall is second to none. The staff are always helpful and welcoming despite how busy they are, I have already recommended Park Hall to several people and cannot praise the home and staff highly enough.

My mum has been a resident for over 2 years now and has always been well looked after. The last 12 months have been incredibly difficult for everyone yet despite this the carers have done everything they can to provide outstanding care. Mum always looks lovely with her hair done, jewellery on and sometimes even has her nails painted. This is against a backdrop of increased workload for the carers with all the additional covid tests and precautions. The manager is always willing to listen to and address any concerns we may have and does everything to ensure that high standards are maintained. One of mum's carers in particular will often call my sister and I so that we can do a video call with mum. These are not pre-booked calls but are lovely to receive given our visits are currently limited due to the pandemic. The carers have become mum's second family!

The staff are amazing. So friendly and always willing to listen to families concerns and worries... well done to you all.

The staff have cared for my Mum with Covid and now she's on the mend, nothing has been too much for them. I honestly don't think she would have made it through without them. They have constantly kept me updated, I rang numerous times a day and never felt like I was pestering them. I do feel so comfortable with these carers they know me and now it's a lovely little extended family.

My Mum was a resident at Parkhall for 17 months from 3rd May 2019 until her passing in the loving care of Parkhall on 29th October 2020. Lead by the manager, the entire 62 members of staff are a wonderful caring team and a credit to the Anchor Hanover Group. During her 17 months at Parkhall, the love, care, devotion, kindness and laughter she got from every member of staff was exceptional, as was the support shown to us. The continuity in management and the way in which the manager spearheads the running of Parkhall with the residents' care being the main priority, is in our opinion why we have no hesitation in recommending Parkhall as a wonderful place for Residential Care.

My experience so far has been very positive. The staff at Park Hall are cheerful and friendly and we are greeted with a smile. Residents are treated with respect and dignity however busy the staff are. There is a pleasant atmosphere throughout.

Mum moved into Park Hal in November 2019 and has settled very well. The staff have treated Mum with respect, dignity and feeling when she has been confused or upset, and always with a smile on their faces. They also make my sister, me and our families very welcome too.

My dad has been a resident at Park Hall for just over a year. He is really happy and content there. All the staff do an amazing job.

The home is the best that I have seen, staff are very caring people. Very clean. I would recommend to families. Staff very friendly.

Mum spent her final few weeks at Park Hall. During that time, the carers could not do enough for her. They treated mum with the utmost respect and dignity. They provided the comfort and support she needed. If you are looking for a care home for your loved one, you will not go wrong with Park Hall.

Mum has sadly passed away now but the care she received at Park Hall care home was excellent. Mum wasn't happy to go into a care home but the carers helped her to settle in. They were like an extended family. They were caring, gentle and compassionate. They were kind and loving towards mum as well as being professional and treated her with the dignity she deserved and we were comforted that mum was in such gentle and caring hands.

My mother was at the end stage of dementia and the care, thought and love shown to her by all the staff was exceptional. I can't thank them enough. This applies to all staff; office, kitchen, dining, maintenance and of course the wonderful staff of lounge three.

My Nan was only at Park Hall for four months before her death but we wished we had moved her to Park Hall sooner than we had. All the staff were very caring and always 'present' around the corridors and communal rooms. Nan's room was lovely, bright, clean and spacious. She enjoyed the many activities that went on during the week and her appetite seemed to have improved which can only be a reflection on the food. Thank you for such wonderful care for my Nan.

The building is very well laid out and we love the atrium which is bright and airy. The internal garden features are beautiful. Activities are excellent and get everyone involved, even visitors. My mother-in-law is settled happily and very well cared for. Food quality is excellent.

I would like to thank the staff for all the hard work they put in making Christmas decorations with the residents and how nice the lounge's looked on Christmas Day. The staff made all the visitors very welcome.

My mother moved in at the end of August and her health, weight and general welfare has improved week by week. My family and I all agree she is better now than she has been for the last year. I recently took her for an eye screening (out of the home) and the optician commented that she could see my mother was being looked after. This is a huge compliment to the care team on lounge 3.

My husband has not been there very long, but I am happy with everything at the moment.

Staff is outstanding, nothing is too much for them. Management will do anything for you and help with everything. Food is fantastic. Spotlessly clean. Excellent value for money. Perfect for all purposes. Excellent in every way. Can't fault it, so happy.

This care home is well recommended. Since my mother has been at this home, staff have made her feel very welcome from day one, the staff are all friendly, reliable and take pride in their appearance. The manager and her staff are always welcoming to family members who may have some issues, their doors are always open to their offices. The home is very much a part of the community and is very inspirational in adopting the support of the families. They arrange theme day/nights and are always engaging with the families and also arrange regular dementia programs that help families come to terms and understand the individual suffering with dementia. In summary - Well done to the manager and all the staff for your hard work that you do on a daily basis, we do take you all for granted and perhaps sometimes don't give you our appreciation. So here is my congratulations and thank you again for the care and service you provide for my mum.