Park Hall

My mother-in-law has been a resident at Park Hall now for 3 months. I don't have enough words to describe the excellent care she receives from every staff member. The place is beautifully kept and the meals are incredible as are the little snacks in between meals, there are too many wonderful little touches to name them all. She absolutely adores the staff and constantly tells us how kind they are. She recently had a stumble on getting out of bed, we were informed immediately and by the time we got there the paramedic/ANP had checked her over and the district nurses contacted. Within that day a pressure mat was put at the side of her bed. That's what I call a total responsive and reactive team. Park Hall, the manager, deputies and all staff are a shining example of how our vulnerable and elderly should and deserve to be cared for. She is so happy in her new home which has made the hardest decision of our lives so much easier. Well done and thank you, Park Hall.

My mum has been in Park Hall for ten weeks now and what a wonderful place. We looked at a few homes before finding this one and they were not somewhere I believed my mum would be happy. As soon as we came in we knew it was the right place. The staff are amazing, so friendly and caring and nothing is too much trouble. We are kept informed of everything that is going on, on a regular basis. Over the time Mum has been here we have attended a couple of entertainment events and we have a great time singing and dancing with mum, it's nice to still make special memories. Thank you for all you do.

My godmother has been in Park Hall for just over 4 months. She has been treated with the utmost care and dignity. Her room is spacious and light and she is very comfortable there. The good is excellent. She had to be hospitalized for a while and the care she received when she returned was exemplary. She is happy there and I am grateful to the wonderful staff looking after her.

I am very pleased with the care and attention my mum has received since moving into Park Hall about 12 months ago. She has been looked after extremely by the staff who are approachable and show thought and attention to their residents. Cannot recommend this home enough.

Mum has settled in very well. She is happy with her room and the carers. The food is very good and she is encouraged to eat her meals. Overall, we are happy with Park Hall.

Since the new manager, the staff have improved - more cheerful and more activities for the residents. Everyone is more happy. Sometimes, you have to wait for someone to answer the door.

Much improved home since new manager in place. Staff are more obliging and helpful, which reflects on Mum's wellbeing. Not often does anyone want to actually stay and live by choice in a care home - my mum does!

My mum has been a resident at Park Hall Care Home for a number of years. The care staff, cleaners and management are all excellent. They are very kind and caring. They go out of their way to make my mum feel safe and secure under very difficult circumstances. She is treated with dignity and respect at all times. I cannot praise them all enough.

We are always kept informed if there are changes and telephoned straight away if there is a problem. Our mum is very happy here.

Mum's condition unfortunately deteriorated due to her complex medical problems as well as her dementia. Staff acted quickly and appropriately and contacted me and the relevant health care professionals. Sadly, mum's condition has not improved enough for her to be cared for at Park Hall now despite being treated at the hospital. Mum now requires nursing care. The family and mum will miss Park Hall, its staff and support.

Choosing a care home was a very difficult decision for us as a family, made worse by the pandemic. The staff at Park Hall gave us the reassurance we needed and gave Mum the love and care she needed to settle in. This has continued, and we know that Mum is in the best place. She has down days, but I know there is always someone there to comfort her and offer the support and love she needs and deserves.

I saw my mother, warm, well cared for in a beautiful, clean room. Menu was really good. I saw residents smiling and could feel a depth of warmth and caring. I saw evidence of activities and lovely, well throughout lounges. The staff on lounges-3 were excellent and went the extra mile for residents. Staff made me welcome and showed empathy, warmth and understanding to me.

My Grandma has been in Park Hall for over 3 years now, we can not fault the care she receives on a daily basis. The staff are fantastic with her and treat her with the dignity and respect she deserves. Thank you to everyone at Park Hall for the amazing job you all do.

My husband has been in Park Hall for three weeks and I cannot fault any of it. The only thing I found was with me and things that I needed to know, I was not told things that I should have known. Please can you make sure all new residents' family are told everything.

Park Hall was chosen by my two daughters and myself purely on merit, after research online, for the care of my wife. She has been in Park Hall for eight months now, and we are now sure that we made the right choice.

My mum has been in the home for over three years. The service they provide is exceptional, words can’t express how I feel about everything they do for my mum. They treat her with the dignity she deserves and everyone is so kind and understanding. I always say to everyone who asks how wonderful the home is. I would definitely recommend it.

Our Dad struggled to settle in and accept his situation but the staff, his personal carer and the home manager have done everything they possibly could to accommodate Dad's needs both physically and emotionally. The personal care of our Dad has been amazing. Dad is well settled now and thinks of this as his home and workplace! The administration of information is very good and time proficient. Staff have done their very best to accommodate our needs too as Dad's family and friends when visiting and needing information and help. During Covid, especially they have gone above and beyond to maintain contact between Dad and us and provided useful information regarding PPE, etc. Dad's main carer has maintained regular contact with us especially when Dad needed 'supplies'. This has been imperative for both Dad and us to ensure he has everything he would have got for himself. Entertainment and activities have been spot on even though Dad is not always willing to participate. That's our Dad!

Mum has been a resident of Park Hall for 2 years having sadly suffered a series of strokes resulting in vascular dementia. After a meeting with the Manager, my brother and I knew Park Hall was the best place for mum. From day one, the care at Park Hall has been excellent, run by an excellent caring Manager and her excellent team of caring care staff. The home is extremely safe, excellently well kept, clean and offers a wonderful range of food with a great weekly menu. Residents are encouraged and enjoy participating in all forms of activities and it is wonderful to see updates and pictures on the Facebook site. During the past difficult 20 months of Covid-19, my family and I were confident to know mum was safe and we were able to have regular portal chats with her. We now enjoy visiting mum again under the strict guidelines set, have regular update relative meetings with a monthly newsletter. I can wholly recommend Park Hall Care Home.

Obviously the lockdown has been a very difficult time for us relatives and also our loved ones, but hopefully, the situation will soon get back to some normality. No one ever thought that we would be in such a terrible situation. Thankfully, my mum is very settled in the home and the staff are very accommodating in regard to keeping her in contact with us and keeping us informed of any issues regarding her health and wellbeing.

All of the staff have always been friendly and welcoming to us. We felt confident about leaving Mum at Park Hall because she's allowed to have some of her own furniture, ornaments and family pictures around her in her own room. It helps mum to feel settled with familiar things around her. We know Mum is safe there because of the coded doors and the procedures staff follow when Mum has had a fall in phoning ambulances. They always keep us informed. They've provided an area, PPE and sanitiser for visiting during covid. We're happy she's with empathetic staff.