Park Hall

Ubberley Road, Stoke-on-Trent ST2 0QS
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9.8 79 Reviews
  • Park Hall, Stoke-on-Trent
Park Hall is a residential and dementia care home which continues to welcome new residents and it is located at the heart of the Bentilee community in Stoke-on-Trent. The home has been built with the care of its residents in mind, each of the 60 rooms has en suite facilities.

Operated by Anchor, Park Hall's team of experienced and skilled care workers provide personalised care in safe and supportive surroundings.

The care home focuses on creating the best environment for each resident, from the quality seasonal and locally-sourced food provided at meal times to the range of activities.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1053
  • Self-Funded Residential Dementia Care: from £1053
  • RESPITE Self-Funded Residential Care: from £1053
  • RESPITE Self-Funded Residential Dementia Care: from £1053

Please contact Park Hall directly for further information regarding our fees and what is included.

These prices are only a guideline, please contact Park Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rachael Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Park Hall directly regarding your enquiry.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visitors are welcome at Park Hall.

Parking

  • Onsite parking is available, including disabled spaces.

Park Hall Reviews (79)

Total of 79, showing 21-40
9.8

Park Hall has a Review Score of 9.8 (9.799) out of 10, based on 18 reviews in the last 2 years. Over all time Park Hall has 79 reviews.

Overall Experience

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Date Published

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Review from H B (Daughter of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's condition unfortunately deteriorated due to her complex medical problems as well as her dementia. Staff acted quickly and appropriately and contacted me and the relevant health care professionals. Sadly, mum's condition has not improved enough for her to be cared for at Park Hall now despite being
treated at the hospital. Mum now requires nursing care. The family and mum will miss Park Hall, its staff and support.

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Review from Shirley G (Daughter of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home was a very difficult decision for us as a family, made worse by the pandemic. The staff at Park Hall gave us the reassurance we needed and gave Mum the love and care she needed to settle in. This has continued, and we know that Mum is in the best place. She has down days, but I
know there is always someone there to comfort her and offer the support and love she needs and deserves.

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Review from Shirley B (Daughter of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I saw my mother, warm, well cared for in a beautiful, clean room. Menu was really good. I saw residents smiling and could feel a depth of warmth and caring. I saw evidence of activities and lovely, well throughout lounges. The staff on lounges-3 were excellent and went the extra mile for residents.
Staff made me welcome and showed empathy, warmth and understanding to me.

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Review from L B (Granddaughter of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma has been in Park Hall for over 3 years now, we can not fault the care she receives on a daily basis. The staff are fantastic with her and treat her with the dignity and respect she deserves. Thank you to everyone at Park Hall for the amazing job you all do.

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Review from J P (Wife of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Park Hall for three weeks and I cannot fault any of it. The only thing I found was with me and things that I needed to know, I was not told things that I should have known. Please can you make sure all new residents' family are told everything.

Reply from Melanie Fenton, Home Manager at Park Hall

Thank you for taking the time to review Park Hall and we are pleased you rated our activities as excellent. Due to your husband’s urgent requirement for admission to Park Hall, we weren’t able to provide you with full details pertaining to our home but we are happy to provide you with any information you need and discuss any aspect of our care at a mutually convenient time.

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Review from Kenneth B (Husband of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Hall was chosen by my two daughters and myself purely on merit, after research online, for the care of my wife. She has been in Park Hall for eight months now, and we are now sure that we made the right choice.

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Review from K B (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home for over three years. The service they provide is exceptional, words can’t express how I feel about everything they do for my mum. They treat her with the dignity she deserves and everyone is so kind and understanding. I always say to everyone who asks how wonderful the home
is. I would definitely recommend it.

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Review from Yvonne W (Daughter of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad struggled to settle in and accept his situation but the staff, his personal carer and the home manager have done everything they possibly could to accommodate Dad's needs both physically and emotionally. The personal care of our Dad has been amazing. Dad is well settled now and thinks of this
as his home and workplace! The administration of information is very good and time proficient. Staff have done their very best to accommodate our needs too as Dad's family and friends when visiting and needing information and help. During Covid, especially they have gone above and beyond to maintain contact between Dad and us and provided useful information regarding PPE, etc. Dad's main carer has maintained regular contact with us especially when Dad needed 'supplies'. This has been imperative for both Dad and us to ensure he has everything he would have got for himself. Entertainment and activities have been spot on even though Dad is not always willing to participate. That's our Dad!

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Review from Marion T (Daughter of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Park Hall for 2 years having sadly suffered a series of strokes resulting in vascular dementia. After a meeting with the Manager, my brother and I knew Park Hall was the best place for mum. From day one, the care at Park Hall has been excellent, run by an excellent caring
Manager and her excellent team of caring care staff. The home is extremely safe, excellently well kept, clean and offers a wonderful range of food with a great weekly menu. Residents are encouraged and enjoy participating in all forms of activities and it is wonderful to see updates and pictures on the Facebook site. During the past difficult 20 months of Covid-19, my family and I were confident to know mum was safe and we were able to have regular portal chats with her. We now enjoy visiting mum again under the strict guidelines set, have regular update relative meetings with a monthly newsletter. I can wholly recommend Park Hall Care Home.

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Review from K H (Daughter of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Obviously the lockdown has been a very difficult time for us relatives and also our loved ones, but hopefully, the situation will soon get back to some normality. No one ever thought that we would be in such a terrible situation. Thankfully, my mum is very settled in the home and the staff are very
accommodating in regard to keeping her in contact with us and keeping us informed of any issues regarding her health and wellbeing.

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Review from K R (Daughter of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff have always been friendly and welcoming to us. We felt confident about leaving Mum at Park Hall because she's allowed to have some of her own furniture, ornaments and family pictures around her in her own room. It helps mum to feel settled with familiar things around her. We know Mum
is safe there because of the coded doors and the procedures staff follow when Mum has had a fall in phoning ambulances. They always keep us informed. They've provided an area, PPE and sanitiser for visiting during covid. We're happy she's with empathetic staff.

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Review from Fay S (Daughter of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very please with the care you are giving my dad.

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Review from Vance H (Son of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for nearly eight months now and during that time the manager and her team have looked after my mother amazingly. It's not been an easy time for my Mum but the team have really helped her settle in and get used to no longer living on her own. I cannot praise the team
for all their support during this challenging time. Thank you all.

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Review from Brenda G (Wife of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is being looked after brilliantly with this care home. I can't fault anything with Park Hall. I'm very pleased with the care and the standard of the home. Thank you very much, Park Hall.

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Review from Jane H (Daughter of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Park Hall have been consistent as well as informative of Mums needs, the care is second to none. They're an amazing second family to mum, she's cared for and clean. The rooms and bedding are always clean. They're very hands on and they have numerous activities for more active residents
and even the ones that aren't some how they find a way of getting them involved. Truly amazing home best decision me and my sister have made. When showing mum the home before she moved in she wanted move in that day, thanks lads and lassies for everything you do.

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Review from Karen (Daughter of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional friendly staff who care about the residents. Excellent facilities with bright ensuite rooms, 5 lounges with varied activities and quiet areas. Lovely surroundings kept clean and tidy with Atrium and Garden area. Staff let you know if there are issues with your loved one and keep you up
to date with any changes to procedures. You can always talk to senior staff and manager or the carers involved day to day. Nothing is too much trouble for them and you can also speak to your relative or they let them ring you. Highly recommend.

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Review from Chris V (Daughter of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here since 2017 and the care she receives from the staff at Park Hall is second to none. The staff are always helpful and welcoming despite how busy they are, I have already recommended Park Hall to several people and cannot praise the home and staff highly enough.

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Review from Stephanie F (Daughter of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for over 2 years now and has always been well looked after. The last 12 months have been incredibly difficult for everyone yet despite this the carers have done everything they can to provide outstanding care. Mum always looks lovely with her hair done, jewellery on and sometimes
even has her nails painted. This is against a backdrop of increased workload for the carers with all the additional covid tests and precautions. The manager is always willing to listen to and address any concerns we may have and does everything to ensure that high standards are maintained. One of mum's carers in particular will often call my sister and I so that we can do a video call with mum. These are not pre-booked calls but are lovely to receive given our visits are currently limited due to the pandemic. The carers have become mum's second family!

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Review from Cath K (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Park hall care home since July 2020. She's happy, secure, and has the 24-hour care she requires.
The staff are amazing. So friendly and always willing to listen to families concerns and worries... well done to you all.

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Review from Libby B (Daughter of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have cared for my Mum with Covid and now she's on the mend, nothing has been too much for them. I honestly don't think she would have made it through without them. They have constantly kept me updated, I rang numerous times a day and never felt like I was pestering them. I do feel so comfortable
with these carers they know me and now it's a lovely little extended family.

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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Park Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Park Hall is calculated as follows: ( (173 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 214 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park Hall is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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