
I must say it seems a lovely place.M C(Daughter of Resident/Service User)

We were happy with his care and the response to anything we raised.D H(Daughter of Resident/Service User)

nothing was too much for them and I am eternally grateful.Susan T(Daughter of Resident/Service User)

I must say it seems a lovely place.M C(Daughter of Resident/Service User)

We were happy with his care and the response to anything we raised.D H(Daughter of Resident/Service User)

nothing was too much for them and I am eternally grateful.Susan T(Daughter of Resident/Service User)

Park Hall is a residential and dementia care home located in Stoke-on-Trent that continues to accept new residents.
Each of the 60 rooms includes en suite facilities to promote resident dignity and comfort. The home features private gardens.
Park Hall provides permanent care for older adults requiring 24-hour support, as well as respite care and trial stays. The Atrium area serves as a dedicated space for activities and social interaction.
Operated by...
Care Provided by Park Hall
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Lift
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Park Hall will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Park Hall for full pricing details and T&Cs.
Contact Park Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Rachael Smith (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visitors are welcome at Park Hall.
Parking
- Onsite parking is available, including disabled spaces.
Park Hall Reviews (83)
Park Hall has a Review Score of 9.7 (9.747) out of 10, based on 15 reviews in the last 2 years.
Over all time Park Hall has 83 reviews.
Mum has settled in very well. She is happy with her room and the carers. The food is very good and she is encouraged to eat her meals. Overall, we are happy with Park Hall.
Since the new manager, the staff have improved - more cheerful and more activities for the residents. Everyone is more happy. Sometimes, you have to wait for someone to answer the door.
Thank you for taking the time to review Park Hall, and we are pleased that you rate our overall experience as very good. We appreciate your kind comments, which I will pass on to our team. I will mention answering the door as soon as possible to all colleagues, where the safety of our residents is our priority.
Much improved home since new manager in place. Staff are more obliging and helpful, which reflects on Mum's wellbeing. Not often does anyone want to actually stay and live by choice in a care home - my mum does!
My mum has been a resident at Park Hall Care Home for a number of years. The care staff, cleaners and management are all excellent. They are very kind and caring. They go out of their way to make my mum feel safe and secure under very difficult circumstances. She is treated with dignity and respect at all times. I cannot praise them all enough.
We are always kept informed if there are changes and telephoned straight away if there is a problem. Our mum is very happy here.
Mum's condition unfortunately deteriorated due to her complex medical problems as well as her dementia. Staff acted quickly and appropriately and contacted me and the relevant health care professionals. Sadly, mum's condition has not improved enough for her to be cared for at Park Hall now despite being treated at the hospital. Mum now requires nursing care. The family and mum will miss Park Hall, its staff and support.
Choosing a care home was a very difficult decision for us as a family, made worse by the pandemic. The staff at Park Hall gave us the reassurance we needed and gave Mum the love and care she needed to settle in. This has continued, and we know that Mum is in the best place. She has down days, but I know there is always someone there to comfort her and offer the support and love she needs and deserves.
I saw my mother, warm, well cared for in a beautiful, clean room. Menu was really good. I saw residents smiling and could feel a depth of warmth and caring. I saw evidence of activities and lovely, well throughout lounges. The staff on lounges-3 were excellent and went the extra mile for residents. Staff made me welcome and showed empathy, warmth and understanding to me.
My Grandma has been in Park Hall for over 3 years now, we can not fault the care she receives on a daily basis. The staff are fantastic with her and treat her with the dignity and respect she deserves. Thank you to everyone at Park Hall for the amazing job you all do.
My husband has been in Park Hall for three weeks and I cannot fault any of it. The only thing I found was with me and things that I needed to know, I was not told things that I should have known. Please can you make sure all new residents' family are told everything.
Thank you for taking the time to review Park Hall and we are pleased you rated our activities as excellent. Due to your husband’s urgent requirement for admission to Park Hall, we weren’t able to provide you with full details pertaining to our home but we are happy to provide you with any information you need and discuss any aspect of our care at a mutually convenient time.
Park Hall was chosen by my two daughters and myself purely on merit, after research online, for the care of my wife. She has been in Park Hall for eight months now, and we are now sure that we made the right choice.
My mum has been in the home for over three years. The service they provide is exceptional, words can’t express how I feel about everything they do for my mum. They treat her with the dignity she deserves and everyone is so kind and understanding. I always say to everyone who asks how wonderful the home is. I would definitely recommend it.
Our Dad struggled to settle in and accept his situation but the staff, his personal carer and the home manager have done everything they possibly could to accommodate Dad's needs both physically and emotionally. The personal care of our Dad has been amazing. Dad is well settled now and thinks of this as his home and workplace! The administration of information is very good and time proficient. Staff have done their very best to accommodate our needs too as Dad's family and friends when visiting and needing information and help. During Covid, especially they have gone above and beyond to maintain contact between Dad and us and provided useful information regarding PPE, etc. Dad's main carer has maintained regular contact with us especially when Dad needed 'supplies'. This has been imperative for both Dad and us to ensure he has everything he would have got for himself. Entertainment and activities have been spot on even though Dad is not always willing to participate. That's our Dad!
Mum has been a resident of Park Hall for 2 years having sadly suffered a series of strokes resulting in vascular dementia. After a meeting with the Manager, my brother and I knew Park Hall was the best place for mum. From day one, the care at Park Hall has been excellent, run by an excellent caring Manager and her excellent team of caring care staff. The home is extremely safe, excellently well kept, clean and offers a wonderful range of food with a great weekly menu. Residents are encouraged and enjoy participating in all forms of activities and it is wonderful to see updates and pictures on the Facebook site. During the past difficult 20 months of Covid-19, my family and I were confident to know mum was safe and we were able to have regular portal chats with her. We now enjoy visiting mum again under the strict guidelines set, have regular update relative meetings with a monthly newsletter. I can wholly recommend Park Hall Care Home.
Obviously the lockdown has been a very difficult time for us relatives and also our loved ones, but hopefully, the situation will soon get back to some normality. No one ever thought that we would be in such a terrible situation. Thankfully, my mum is very settled in the home and the staff are very accommodating in regard to keeping her in contact with us and keeping us informed of any issues regarding her health and wellbeing.
All of the staff have always been friendly and welcoming to us. We felt confident about leaving Mum at Park Hall because she's allowed to have some of her own furniture, ornaments and family pictures around her in her own room. It helps mum to feel settled with familiar things around her. We know Mum is safe there because of the coded doors and the procedures staff follow when Mum has had a fall in phoning ambulances. They always keep us informed. They've provided an area, PPE and sanitiser for visiting during covid. We're happy she's with empathetic staff.
I'm very please with the care you are giving my dad.
My husband is being looked after brilliantly with this care home. I can't fault anything with Park Hall. I'm very pleased with the care and the standard of the home. Thank you very much, Park Hall.
The staff at Park Hall have been consistent as well as informative of Mums needs, the care is second to none. They're an amazing second family to mum, she's cared for and clean. The rooms and bedding are always clean. They're very hands on and they have numerous activities for more active residents and even the ones that aren't some how they find a way of getting them involved. Truly amazing home best decision me and my sister have made. When showing mum the home before she moved in she wanted move in that day, thanks lads and lassies for everything you do.
Professional friendly staff who care about the residents. Excellent facilities with bright ensuite rooms, 5 lounges with varied activities and quiet areas. Lovely surroundings kept clean and tidy with Atrium and Garden area. Staff let you know if there are issues with your loved one and keep you up to date with any changes to procedures. You can always talk to senior staff and manager or the carers involved day to day. Nothing is too much trouble for them and you can also speak to your relative or they let them ring you. Highly recommend.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 March 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have two vacancies for care. Please contact Park Hall directly for more details.
News (4) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Staffordshire are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 04 Nov 2025
Anchor, England’s largest not-for-profit provider of care and housing for people in later life, is proud to announce that Jacqui Williams triumphed at the West Midlands regional final of the...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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Accreditations
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Meet the Team (0)
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