
I must say it seems a lovely place.M C(Daughter of Resident/Service User)

We were happy with his care and the response to anything we raised.D H(Daughter of Resident/Service User)

nothing was too much for them and I am eternally grateful.Susan T(Daughter of Resident/Service User)

I must say it seems a lovely place.M C(Daughter of Resident/Service User)

We were happy with his care and the response to anything we raised.D H(Daughter of Resident/Service User)

nothing was too much for them and I am eternally grateful.Susan T(Daughter of Resident/Service User)

Park Hall is a residential and dementia care home located in Stoke-on-Trent that continues to accept new residents.
Each of the 60 rooms includes en suite facilities to promote resident dignity and comfort. The home features private gardens.
Park Hall provides permanent care for older adults requiring 24-hour support, as well as respite care and trial stays. The Atrium area serves as a dedicated space for activities and social interaction.
Operated by...
Care Provided by Park Hall
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Lift
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Park Hall will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Park Hall for full pricing details and T&Cs.
Contact Park Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Rachael Smith (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visitors are welcome at Park Hall.
Parking
- Onsite parking is available, including disabled spaces.
Park Hall Reviews (83)
Park Hall has a Review Score of 9.7 (9.747) out of 10, based on 15 reviews in the last 2 years.
Over all time Park Hall has 83 reviews.
My mum has been at Park Hall care home for about 5 years. I feel she is well looked after and the staff are all great. I just wish they were given more resource to spend more time on activities and trips out with the residents, considering the cost when my Mum was self-funded! However, I do understand there has to be paperwork. There does seem an awful lot for the staff, which can get in the way of the time spent doing the actual job.
Thank you for taking the time to provide feedback on Park Hall and we are pleased that you are Extremely Likely to recommend the home. We review our environment and monitor in-house activity regularly to ensure a high standard is maintained at all times.
When I sat down to write this review I tried to think of a few 'buts' to slip in. I mean, "this is nice, but"; '"I like chat, but". I tried, I really did, but I couldn't think of any. There are none. My wife is a resident in the home and she loves it here, she is happy and content, as are all the residents of Lounge 4, which is the area I am familiar with. The carers are all well trained and are also nice and friendly.
This is where I intend to spend my final days.
Mum has her ups and downs but really likes this home and the staff are nice, very good and helpful.
All the staff make Mum smile and treat her very well considering their workload. Food good, Mum says. She's well looked after.
I have always been impressed by the standards set and implemented by the management and staff.
Lovely food, lots of patience, Mum is always clean and tidy. Brilliant.
Very welcoming and friendly home.
All staff show genuine care towards my dad and other residents. They are treated with respect and dignity. Meals are very good, very frequent, small snacks throughout the day. Environment is very clean and well maintained. Any spillage/accident - quickly cleaned and dealt with. Plenty of entertainment for residents.
My mother was admitted to Park Hall during the summer of 2017 following a stay in hospital. The assessment prior to her admission was carried out sympathetically and communication with myself was excellent. Her care since that time has been very good and she has settled very well. I cannot fault the carers, they are kind, understanding and compassionate, particularly at times when my mother has been quite poorly.
Greeted at the door with smiles from the staff every visit. Rooms and facilities excellent, food is of a high standard. Every person is in new clothes and attention to detail is of the highest standard.
Having worked in a care home setting myself I find that Park Hall is excellent in all areas of service to the residents (service users). The management and staff are very approachable and amicable and friendly, it is home from home and I'm more than happy that my mum is residing here, knowing that she is safe an well looked after. I wouldn't hesitate to recommend Park Hall to other potential users.
The home itself is kept lovely and clean by the staff who all take such pride in their jobs, the rooms are spacious and with en-suite. The meals are lovely and plentiful and the carers are so full of care and compassion, It is so obvious that it's more than just a job to them.
I can honestly say from the handyman to the manager all the staff are superb and grossly underpaid in my view.
My mother has settled well and her health has been maintained in the face of difficulties. It is a relief not to have to worry that she is receiving the care needed in an environment that is safe and comfortable, where she is treated with dignity. Her room which is spacious and clean has a view of the atrium. Overall I would rate the Park Hall care home as good to excellent.
Generally excellent, but lacking in activities.
Excellent care home with lovely big en-suite, clean rooms and great atmosphere. No nasty smells. Good, kind, considerate staff.
Management who care about every aspect of resident's lives. They are always helpful in regards to any relative's concerns.
Residents often get taken out for meals and trips. A hairdresser visits weekly.
Would highly recommend this care hom.
The rooms are always kept clean and the food is first class.
From the moment you walk through the door, you are greeted by the friendliest staff. They all work so hard with the residents and treat everyone with the respect you would want for your loved ones! The staff always keep you updated. With my dad, they have a lot of patience which we are very grateful for.
Be proud Park Hall Care home, you have a lovely bond!!P.S the food is amazing and presented with great pride!
Questions are answered, every one of the staff is more than able to perform requests needed, very friendly with smiles to everyone. I noticed that attention to patients is at a very high standard. Rooms, food and management and treatment is one of the best I have come across.
Mum has been at Park Hall for over two years. Always find mum happy and well cared for. Very pleased with the staff, communication is very good excellent assistant manager. Very hands on and caring.
Staff are excellent but I think there should be more staff to help on a daily basis. If there were more staff there could be more activities.
Resident only been in Park Hall for the past 4 and a half months. She was made very welcome. Staff always strived to give her the best care and attention which isn't always easy when meeting the needs of people with dementia. She is treated with respect and as an individual. On a day to day basis she is encouraged to be the best she can and maintain some independence. She is given choices and enabled to make decisions. Needs are met as and when they arise. Everything is not perfect, as no life of establishment is, but the home ensures she is safe and secure and is as happy as can be. The family feel the right choice of home was made to meet and care for her needs.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 March 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have two vacancies for care. Please contact Park Hall directly for more details.
News (4) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Staffordshire are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 04 Nov 2025
Anchor, England’s largest not-for-profit provider of care and housing for people in later life, is proud to announce that Jacqui Williams triumphed at the West Midlands regional final of the...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
There are no upcoming events for Park Hall.
Accreditations
There are no accreditations posted yet for Park Hall.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Park Hall to verify any information. View our terms and conditions. Park Hall has an Enhanced Service -more info.