Park Hall

Ubberley Road, Stoke-on-Trent ST2 0QS
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9.8 82 Reviews
  • Park Hall, Stoke-on-Trent
Park Hall is a residential and dementia care home which continues to welcome new residents in Stoke-on-Trent.

Each of the 60 rooms has en suite facilities. Park Hall offers permanent care to older people who require 24 hour support, but the home can also support respite care and trial stays.

Operated by Anchor, Park Hall's team of experienced and skilled care workers provide personalised care in safe and supportive surroundings.

The care home focuses on creating the best environment for each resident, from the quality seasonal and locally-sourced food provided at meal times to the range of activities. Activities are arranged with resident input and menus are cooked freshly each day by the highly trained Chef Manager and team.
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Care Provided by Park Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1053
  • Self-Funded Residential Dementia Care: from £1053
  • RESPITE Self-Funded Residential Care: from £1053
  • RESPITE Self-Funded Residential Dementia Care: from £1053

Please contact Park Hall directly for further information regarding our fees and what is included.

These prices are only a guideline, please contact Park Hall to find out the exact price for your requirements.

Contact Park Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Park Hall to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Rachael Smith (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors are welcome at Park Hall.

Parking

  • Onsite parking is available, including disabled spaces.

Park Hall Reviews (82)

9.8

Park Hall has a Review Score of 9.8 (9.778) out of 10, based on 22 reviews in the last 2 years.
Over all time Park Hall has 82 reviews.

Overall Experience
  • 63
  • 18
  • 0
  • 1
  • 0
Date Published
  • 82
  • 5
  • 8
  • 22
  • 60
Reviewer Connection to Park Hall
  • 45
  • 12
  • 6
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 82, showing 81-82
Review from B C (Daughter of Resident) published on 17 March 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Park Hall is a new care home and very homely. My parent was in the home for some time and whilst they were mobile and able to care relatively on their own with little help it was fine, but after many falls things went downhill and after a long spell in hospital mainly because the care home would not
take on the responsibility of caring for them now they were not as mobile. Had to be moved to another care home and the lack of concern or contact with family was very poor and I am glad we found a caring and happy environment in her final weeks.
I found the lack of concern i.e. no calls to ask about her welfare even when in hospital was poor and when funding stopped, when they refused to take them back, we were given a weekend to remove her belongings.


Most of the staff were wonderful and did what they could as there were staffing issues.
A little more contact from admin would have been appreciated even if it was a business.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christina R (Daughter of Resident) published on 8 September 2015 Submitted via Website • Report
Overall Experience 2.0 out of 5
Park hall is new build looks great inside and out, my aunt was on the top floor. She has memory and mobility issues , sometimes we would find her in a chair asleep. On three or more times we found her in states of distress on the floor exhausted and confused, once she had a toilet accident and had
been trying to shout staff. We spoke to the staff about this, thinking they would keep a closer eye on auntie, but I sadly I'm losing my faith in the staff, and yet some staff seemed so nice. To see my aunt in there is a worry now to my brother and all the rest of our family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Park Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.778 for Park Hall is calculated as follows: ( (205 Excellents x 5) + (54 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 261 Ratings = 4.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Park Hall is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

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