
A great care service and wonderful entertainment.Joanne W(Daughter of Resident/Service User)

a credit to the staff that work tirelessly to provide a happy, clean and enjoyable environmentD R(Son of Resident/Service User)

The staff on my mums floor are friendly and always helpful as are the Management.M C(Daughter of Resident/Service User)

A great care service and wonderful entertainment.Joanne W(Daughter of Resident/Service User)

a credit to the staff that work tirelessly to provide a happy, clean and enjoyable environmentD R(Son of Resident/Service User)

The staff on my mums floor are friendly and always helpful as are the Management.M C(Daughter of Resident/Service User)

Park Hall is a residential and dementia care home located in Stoke-on-Trent that continues to accept new residents.
Each of the 60 rooms includes en suite facilities to promote resident dignity and comfort. The home features private gardens.
Park Hall provides permanent care for older adults requiring 24-hour support, as well as respite care and trial stays. The Atrium area serves as a dedicated space for activities and social interaction.
Operated by...
Park Hall is a residential and dementia care home located in Stoke-on-Trent that continues to accept new residents.
Each of the 60 rooms includes en suite facilities to promote resident dignity and comfort. The home features private gardens.
Park Hall provides permanent care for older adults requiring 24-hour support, as well as respite care and trial stays. The Atrium area serves as a dedicated space for activities and social interaction.
Operated by Anchor, Park Hall employs a team of experienced and skilled care workers who deliver personalised care within safe and supportive surroundings.
The care home prioritises creating an optimal environment for each resident, including providing high-quality, seasonal, and locally sourced meals and a diverse range of activities. Activities are planned with resident input, and menus are prepared daily by the Chef Manager and culinary team.
Care Provided by Park Hall
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Lift
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Park Hall to confirm what's included and get a personalised quote:
Fees can vary depending on care needs and other factors. Colleagues at Park Hall will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Park Hall for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Rachael Smith (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visitors are welcome at Park Hall.
Parking
- Onsite parking is available, including disabled spaces.
Park Hall Reviews (84)
Park Hall has a Review Score of 9.7 (9.712) out of 10, based on 14 reviews in the last 2 years.
Over all time Park Hall has 84 reviews.
Resident only been in Park Hall for the past 4 and a half months. She was made very welcome. Staff always strived to give her the best care and attention which isn't always easy when meeting the needs of people with dementia. She is treated with respect and as an individual. On a day to day basis...
Resident only been in Park Hall for the past 4 and a half months. She was made very welcome. Staff always strived to give her the best care and attention which isn't always easy when meeting the needs of people with dementia. She is treated with respect and as an individual. On a day to day basis she is encouraged to be the best she can and maintain some independence. She is given choices and enabled to make decisions. Needs are met as and when they arise. Everything is not perfect, as no life of establishment is, but the home ensures she is safe and secure and is as happy as can be. The family feel the right choice of home was made to meet and care for her needs.
Since my sister has been in care, she has been very happy, well looked after, clean and in good health. I couldn't wish for a better care home for her, the staff are very helpful and listen to both myself and other sister ask any questions we need to, and they always put our minds at ease.
Since my sister has been in care, she has been very happy, well looked after, clean and in good health. I couldn't wish for a better care home for her, the staff are very helpful and listen to both myself and other sister ask any questions we need to, and they always put our minds at ease.
Park Hall is a new care home and very homely. My parent was in the home for some time and whilst they were mobile and able to care relatively on their own with little help it was fine, but after many falls things went downhill and after a long spell in hospital mainly because the care home would...
I found the lack of concern i.e. no calls to ask about her welfare even when in hospital was poor and when funding stopped, when they refused to take them back, we were given a weekend to remove her belongings.
Most of the staff were wonderful and did what they could as there were staffing issues.A little more contact from admin would have been appreciated even if it was a business.
Park hall is new build looks great inside and out, my aunt was on the top floor. She has memory and mobility issues , sometimes we would find her in a chair asleep. On three or more times we found her in states of distress on the floor exhausted and confused, once she had a toilet accident and...
Park hall is new build looks great inside and out, my aunt was on the top floor. She has memory and mobility issues , sometimes we would find her in a chair asleep. On three or more times we found her in states of distress on the floor exhausted and confused, once she had a toilet accident and had been trying to shout staff. We spoke to the staff about this, thinking they would keep a closer eye on auntie, but I sadly I'm losing my faith in the staff, and yet some staff seemed so nice. To see my aunt in there is a worry now to my brother and all the rest of our family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 March 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 28 September 2026We currently have two vacancies for care. Please contact Park Hall directly for more details.
News (3) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Staffordshire are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 04 Nov 2025
Anchor, England’s largest not-for-profit provider of care and housing for people in later life, is proud to announce that Jacqui Williams triumphed at the West Midlands regional final of the...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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Accreditations
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Meet the Team (0)
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