Hempstalls Hall Care Home - Avery Healthcare

Hempstalls Lane, Newcastle-under-Lyme ST5 9NR
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9.8 80 Reviews
  • Hempstalls Hall Care Home - Avery Healthcare, Newcastle-under-Lyme
Hempstalls Hall, situated in a quiet suburb, stands as one of the finest among Newcastle Under Lyme care homes. Offering residential, respite and dementia care for individuals and couples or companions who wish to reside together, many residents are self-funded and come from local areas across Stoke-on-Trent and North Staffordshire.

Companionship is the theme of the home, which is evident as soon as you walk through the doors. Taking a holistic approach, the team focus on providing care that promotes residents' overall wellbeing.

Inside the home, lounges are light and open, featuring large windows that provide views of the garden and the locality. The enclosed rear garden is a perfect spot for capturing the sun, and many residents enjoy sitting on the benches when the weather is warm.

Generously sized bedrooms all have walk-in showers and flat-screen TVs. Residents are encouraged to personalise their rooms with their own belongings, creating a familiar environment that feels like a 'home from home.' Some rooms also feature patio doors, offering residents a tranquil place to enjoy tea and read a book and residents can enjoy the onsite hair salon.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1390
  • Self-Funded Residential Dementia Care: from £1490
  • RESPITE Self-Funded Residential Care: from £1390
  • RESPITE Self-Funded Residential Dementia Care: from £1390

These prices are only a guideline, please contact Hempstalls Hall Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa Bailey (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (40)

Parking

  • Car Park

Hempstalls Hall Care Home - Avery Healthcare Reviews (80)

Total of 80, showing 61-80
9.8

Hempstalls Hall Care Home - Avery Healthcare has a Review Score of 9.8 (9.842) out of 10, based on 19 reviews in the last 2 years. Over all time Hempstalls Hall Care Home - Avery Healthcare has 80 reviews.

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Review from Yvonne D (Daughter of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hempstalls Hall is impressive, modern, clean and tidy. The staff are highly professional, friendly, caring and compassionate and the standard of care is exceptional.


The food is excellent and very much enjoyed by the residents, as is the high range of different activities available.


The lovely

garden is a huge asset for residents and visitors to enjoy and it is well maintained.

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Review from Steve F (Nephew of Resident) published on 20 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean, tidy and welcoming with a pleasant aspect whilst being secure. The staff are always friendly and helpful, the food is excellent and resident's needs appear to be the priority of everyone there.

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Review from Jonathan T (Son of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Hempstalls Hall for about 3 months following a stay in hospital, only leaving to be nearer her daughter who lives out of the area. Hempstalls is more like a 5-star hotel than a care home and I would recommend it to anyone. The care that my mother received was excellent. The staff
were very caring and my mother was very well looked after. The rooms themselves are lovely, being purpose built they are large, light and well equipped. The food was excellent and the home tempted my mother with specially prepared food when her appetite was poor. Hempstalls provides a friendly, stimulating environment in which residents are encouraged to participate and enjoy themselves. My mother made some lovely friends whilst she was there.

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Review from Greg H (Son of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the care and attention given to my mother. The staff are always smiling and pleasant and very caring towards my mother. We have eaten with mum a couple of times and the food was very good. Would recommend Hempstalls Hall to anyone looking for a quality care home.

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Review from Barbara B (Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for a weeks respite in August; it was my first ever respite so I was very anxious. The staff made me feel at ease straight away; my room was faultless. I have enjoyed my stay, the company, the food, the entertainment and the lovely garden.
I would not hesitate to come back for respite again.

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Review from Elaine B (Daughter of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went to the above care home for 5 weeks respite care. I cannot speak highly enough of all staff and management. A very happy and caring establishment that was flexible in meeting all my dad's needs. I have no hesitation in recommending this home.

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Review from Ann B (Granddaughter of Resident) published on 14 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a carer myself I was very sceptical about my grandmother going in. However, I was proven wrong, it was amazing in every way. Nothing was too much trouble, grandmother was in for a short respite stay and was treated with full respect and dignity. There was full communication throughout, and I had
a huge sense of relief knowing all her needs were catered for. I can't thank everyone at the Hempstalls enough.

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Review from N S (Relative of Resident) published on 28 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a recent respite stay here. Staff responded very quickly to our request for an assessment and we were able to arrange a speedy admission which was needed. Staff were very friendly, helpful and did as much as possible to make my mum and us welcome. The care staff do their utmost to ensure
that care is individualised which was appreciated. The home and gardens are beautiful and there are lots of social activities to get involved in.

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Review from Christin P (Grandson of Resident) published on 9 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The above care home is heaven sent. My Mother has been in Hempstalls Hall for the past 6 years. The only reason I have had to move her is because she requires nursing care now.
I cannot fault anything at Hempstalls Hall all I have is praise. The home is run to a high standard, the carers are marvellous
people and the care is second to none. It is with great regret that I have had to move my Mum from this home.
I would highly recommend anyone to use Hempstalls Hall.

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Review from T P (Resident) assisted by family/friend published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nothing was too much trouble, staff were very helpful and caring.

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Review from Mabel H (Resident) assisted by family/friend published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, nice staff. I am well looked after.

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Review from Alan B (Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for a month. Very welcoming and kind. No complaints. As a church reader, I have been to a number of other homes with services and have seen them. This is my choice for me.

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Review from GW (Son of Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Hempstalls Hall Care Home in respite care for the past 6 weeks, during which time she has been extremely well cared for. The home is modern, with lovely rooms and gardens. the staff are helpful and considerate and the food excellent.

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Review from Margaret O (Daughter of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy that mum is encouraged to do as much as possible for herself here and this means that she gets about with a zimmer frame because of the encouragement. Everyone is always very welcoming towards visitors.
One request though; it would be nice if staff could find the time to sit more with
mum one to one and have a chat. She really loves a quiet chat and much prefers it to socialising in a big group. I feel this would really help her general well-being.
Thank you all.

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Review from P P (Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although the ratings speak for themselves I confirm they reflect the knowledge I have received in the occasions that my ex husband (a victim to dementia) availed himself at Hempstalls Hall in connection with the respite care programme. The warmth and cheerfulness of the staff most tangible and transmits
itself to the residents.

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Review from Doreen B (Wife of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mu husband has Alzhiemers and mobility problems. This March was the third time he has been into Hempstalls for respite. It was brilliant and good for me too so that I could have a rest from being his only carer. The family call it Grandads 5 star hotel. The care he receives and the quality of the home
itself lives up to that. He is entertained, take out and made to feel at home. It's the best.

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Review from Steve D (Son of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with Hempstalls and couldn't consider moving mum to another. I've scored excellent in all the survey boxes. The home has a great atmosphere. A second activities staff member has been added which shows real commitment to stimulating the residents. I was most impressed when a staff
member said two of them had given a resident a clean and said 'she looks lovely', clearly looking after the lady was a joy not a chore.

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Review from Michelle M (Daughter of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

from our initial enquiry we couldn't have felt more welcome and reassured. The care my mother received during her 2 week stay was excellent. We would recommend Hempstalls Hall to anyone.

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Review from Barbara W (Sister of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the care home, notwithstanding the reason of doing so. I must say Hempstalls Hall is a fine care home. The surroundings are fine. The staff are efficient and pleasant and helpful, especially with any queries. The rooms are very clean as well as the rest of the home. My sister won't appreciate
the full extent of her care but I know she is receiving it.

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Review from Mike O (Son of Resident) published on 14 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding oneself in the daunting position of having to choose a care home for a parent who has recently been widowed I cannot overstate how happy I am with Hempstalls Hall as a choice. The ethos from Home Manager to the Handy Man is the same throughout. What the resident needs is everyone's primary concern.
"ITS THEIR HOME!" It's a comfortable, clean modern environment. Not too large only 40 residents over 2 floors, larger homes may have proved too daunting for my Mother. I also believe the level of care can be more personal in in this small cosy environment. On moving in she was met and welcomed by The Manager, a Senior care worker, a junior care worker, the Head Chef, The Events Organiser, even the Administrator made herself known. This caring sincerity has continued to this day. Mum has made some very good new friends, and the new increased mobility, and socialising have given her a new lease of life. My only regret is that my Father never got to experience this as well! Hempstalls Hall is a model for others to aspire to. Everyone who asks me where my Mum ended up has said what good things they have heard about Hempstalls Hall. I think it has the best reputation in the area. I would unreservedly recommend it. It isn't cheap for a self-funded resident, but lesser quality places aren't really worth the saying.

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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Hempstalls Hall Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Hempstalls Hall Care Home - Avery Healthcare is calculated as follows: ( (193 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 228 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hempstalls Hall Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

Meet the Team (6)

Lisa

Lisa Bailey

Job Title: Manager

Joined: 2010

I joined Hempstalls hall 14 years ago when it opened in 2010 from the day Hempstalls Hall opened I have been proud to be part of the team. I am currently Home Manager at Hempstalls which is running the home and ensuring any queries and concerns are dealt with.


Having worked at Hempstalls for 14 years I have many things which I enjoy about my job such as having a helpful, caring, and compassionate team. Hempstalls is a friendly and welcoming environment.


When I’m not at work hobbies some of my favourite things to do are spend time with family and friends, take my dog on long walks, and go out for meals and cocktails.


I also love going on holiday and I am aiming to travel the world.


I would best describe myself as a happy and caring person who enjoys looking after people. I am always very organised and like to have a plan in place for any tasks which may lie ahead. I’m able to remain calm and positive in any situation which may arise. As part of being the deputy manager, I like empowering staff in the job which they are in. I have worked my way from Senior carer then Team Leader, Deputy Manager and now to Home Manger these roles have enabled me to gain a lot of experience and knowledge in the care sector which I use daily in my role as a Manager.

Joanne

Joanne Brookes

Job Title: Team Leader

Joined: 2010

I have worked here at Hempstalls Hall for the past 14 years which is since Hempstalls Hall opened. Previously I worked at another nursing home as a care assistant, and then onto became a senior. When I joined Hempstalls Hall I started as a senior and then I worked my way up to a team leader. I enjoy being a team leader and I’m always on hand if anyone needs any assistance.


I like to spend my time doing a varied range of activities when I'm not at work I like to go shopping and spend time with family and I enjoy travelling the world and making memories.


I think that as a team leader, there are many qualities that you need to have so that people feel that you are approachable, and I feel like I bring a range of these qualities to my job such as being a good team player, listening to people’s issues and concerns.


I would best describe myself as a caring and compassionate person who is willing to put my mind to anything I like working both independently and as part of a team I think that this is important in my role as a team leader.

Sarah

Sarah Aubrey

Job Title: Deputy Manager

Joined: 2023

I work at Hempstalls Hall and my role is Deputy Home Manager. I previously worked here from 2010 to 2017 as a wellbeing coordinator followed by senior care assistant. I have also worked in admin role at Hempstalls since July 2023. I have a wide range of skills and knowledge in different departments, and this shows through my work.


I have many qualities which I show while doing my role as an administrator such as being organised, good team player as well as working independently, being Professional, and being reliable for any task I am given. I also think that my communication is very good with other departments and when dealing with outside agencies.
I would best describe myself as a trustworthy, hardworking individual who is always on hand if anyone needs me for support or advice. Something which I enjoy a lot is being able to meet so many different people through my area of work. I enjoy working as an administrator because it is a job which enables me to use a range of skills and knowledge which Is useful in my job.


In my spare time, I enjoy spending time with family, watching movies and reading books. My favourite movie genre is horror, and my favourite author is Stephen King.

Karen

Karen Snape

Job Title: Wellbeing Coordinator

Joined: 2014

I joined Hempstalls Hall 10 years ago. Before becoming an activity coordinator at Hempstalls Hall I used to be a pastoral visitor for a local church and before that, I was a hairdresser for 7 years. I have always enjoyed being able to help others and give back to the community. I have always enjoyed being able to provide the residents of Hempstalls Hall with the best range of activities to help enable people to carry on living their lives to their full potential and help keep people active.


I would describe myself as hard-working, caring and empathetic. With any job I do I always make sure that I give it my all and that every activity which I provide here a Hempstalls is person-centred around all residents and that the activities provided are aimed at individuals with all different needs and abilities.


Working at Hempstalls there are a lot of aspects of my job which I enjoy however some of my favourites is taking the residents out and enjoying time with residents doing the activities which me and colleagues’ plan. There is a wide range of activities that are offered here at Hempstalls Hall always something to suit everyone.


When I am not at work in my free time, I like to go walking and am actively involved with my local church as church life is very important to me, I help in Sunday school and I’m on the prayer team. I also like to participate in dancing activities and going on holidays I like to take part in a wide range of activities because I like socialising with other people.

Alison

Alison Pellington

Job Title: Head Chef

Joined: 2022

I have been working at Hempstalls for the past 18 months and I am head chef here. I enjoy cooking and I enjoy being able to cook food for people and hearing people's feedback as people’s opinions of my food are important I take any feedback seriously and will adapt my menus and foods to people’s tastes.


I would describe myself as a funny and outgoing person who is willing to try anything. I always ensure that I give my all to any tasks which I carry out. I am a reliable team player and I like working alongside my team in the kitchen. I like working in the kitchen and I bring a bubbly atmosphere to the work environment.


I think that I bring many qualities to my job I have a good bubbly personality which helps to create a nice working environment for me and the other staff with I work with. I have good leadership skills, and in my role, this is important because been the head chef I need to be able to organise, delegate and lead.


Been a member of the Hempstalls time I enjoy being head chef, but what I enjoy most is being part of a good strong team which are always there and supportive in any situation. When I first started at Hempstalls I enjoyed the training that was provided because it was very informative and helped me to broaden my knowledge.


Although I enjoy my work when I’m not at work I like going on holiday with my friend and family and going out for meals.

Annie

Annie Houghton

Job Title: Receptionist

Joined: 2022

I have worked at Hempstalls for 2 years when I started, I was a care assistant but for the past 9 months, I have changed roles and am now a receptionist. Although I enjoyed being a care assistant, I enjoy being a receptionist as it’s a job which has provided me with new challenges and enjoy being able to have the opportunity to experience these.


As a receptionist, I feel I am able to bring many qualities to this role such as having an open mind and being able to listen to people when they initially make contact with the home I am able to help them with any queries or questions they may have and if I am unable to do this I can direct them to the best person who will be able to help.


I would best describe myself as a fun, outgoing person who is always on hand to help others and I feel that I am very good at working both independently and as a team. I enjoy being part of the team at Hempstalls because everyone is helpful and pulls together to work as a team.
I enjoy my job as a receptionist but when I am at home I like to spend time with my family and go out for meals and cocktails with family and friends. I also enjoy short breaks away and shopping.

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