Hempstalls Hall Care Home - Avery Healthcare
Hempstalls Lane,
Newcastle-under-Lyme
ST5 9NR
These prices are only a guideline, please contact Hempstalls Hall Care Home - Avery Healthcare to find out the exact price for your requirements.
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Hempstalls Hall Care Home - Avery Healthcare has a Review Score of 9.8 (9.842) out of 10, based on 19 reviews in the last 2 years. Over all time Hempstalls Hall Care Home - Avery Healthcare has 80 reviews.
Review from David F (Son of Resident) published on 16 March 2021
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Overall Experience
5.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Hempstalls Hall Care Home - Avery Healthcare
Thank you for taking the time to review Hempstalls Hall Care Home. We are so delighted to hear just how satisfied you are with our home. Our team deliver an exceptional level of care to all of our residents and ensure that they feel welcome into our loving care community. It is a true pleasure to have your mother stay with us and we look forward to welcoming you back into our home for more regular visiting. Best Wishes, Ryan.
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Review from Sue H (Daughter of Resident) published on 16 March 2021
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Overall Experience
5.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Hempstalls Hall Care Home - Avery Healthcare
Thank you for reviewing Hempstalls Hall Care Home. Even during the challenging times, we are all facing, our staff team go above and beyond to deliver exceptional standards of care for our residents. Best Wishes, Ryan
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Review from Anne N (Daughter of Resident) published on 13 October 2020
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5.0 out of 5
Reply from Angus Matthew, Senior Marketing Manager at Hempstalls Hall Care Home - Avery Healthcare
Thank you so much for your comments. We do have a range of activities still going on, we just needed to adapt them to the current situation. Your comments are very much appreciated. Thank you.
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Review from J E (Daughter-in-law of Resident) published on 7 August 2020
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5.0 out of 5
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Review from J A (Daughter-in-law of Resident) published on 30 July 2020
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Overall Experience
5.0 out of 5
Reply from Angus Matthew, Senior Marketing Manager at Hempstalls Hall Care Home - Avery Healthcare
Thank you so much for your lovely review. We really appreciate it.
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Review from V A (Sister of Resident) published on 30 July 2020
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Overall Experience
4.0 out of 5
Reply from Angus Matthew, Senior Marketing Manager at Hempstalls Hall Care Home - Avery Healthcare
Thank you so much for your review. We really appreciate this.
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Review from P J (Daughter of Resident) published on 25 March 2020
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5.0 out of 5
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Review from C A (Son of Resident) published on 18 February 2020
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4.0 out of 5
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Review from A H (Respite Resident) published on 1 November 2019
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Overall Experience
5.0 out of 5
Reply from Angus Matthew, Senior Marketing Manager at Hempstalls Hall Care Home - Avery Healthcare
Thank you so much Ann. It was a pleasure having you stay with us.
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Review from Andrew F (Son of Resident) published on 29 October 2019
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5.0 out of 5
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Review from P B (Wife of Resident) published on 10 October 2019
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Overall Experience
5.0 out of 5
Reply from Angus Matthew, Senior Marketing Manager at Hempstalls Hall Care Home - Avery Healthcare
Thank you so much for your lovely review. It was a pleasure having your husband stay at Hempstalls.
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Review from C E (Daughter of Resident) published on 10 October 2019
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5.0 out of 5
Reply from Angus Matthew, Senior Marketing Manager at Hempstalls Hall Care Home - Avery Healthcare
Thank you so much for your kind review. It was a pleasure looking after your dad.
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Review from R E (Daughter of Resident) published on 30 September 2019
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5.0 out of 5
Reply from Angus Matthew, Senior Marketing Manager at Hempstalls Hall Care Home - Avery Healthcare
Thank you very much for the nice review and acknowledgement of our services.
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Review from M W (Daughter of Resident) published on 8 August 2019
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5.0 out of 5
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Review from Ulrike S (Partner of Resident) published on 11 July 2019
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5.0 out of 5
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Review from Carol L (Daughter of Resident) published on 4 April 2019
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5.0 out of 5
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Review from Trevor P (Son of Resident) published on 27 March 2019
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5.0 out of 5
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Review from J L (Daughter of Resident) published on 25 February 2019
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5.0 out of 5
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Review from Bethan W (Daughter of Resident) published on 5 December 2018
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5.0 out of 5
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Review from Bernadette W (Daughter of Resident) published on 14 November 2018
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5.0 out of 5
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The Review Score of 9.8 (9.842) out of 10 for Hempstalls Hall Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.842 for Hempstalls Hall Care Home - Avery Healthcare is calculated as follows: ( (193 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 228 Ratings = 4.842
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hempstalls Hall Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Jul 2019
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Job Title: Manager
Joined: 2010
I joined Hempstalls hall 14 years ago when it opened in 2010 from the day Hempstalls Hall opened I have been proud to be part of the team. I am currently Home Manager at Hempstalls which is running the home and ensuring any queries and concerns are dealt with.
Having worked at Hempstalls for 14 years I have many things which I enjoy about my job such as having a helpful, caring, and compassionate team. Hempstalls is a friendly and welcoming environment.
When I’m not at work hobbies some of my favourite things to do are spend time with family and friends, take my dog on long walks, and go out for meals and cocktails.
I also love going on holiday and I am aiming to travel the world.
I would best describe myself as a happy and caring person who enjoys looking after people. I am always very organised and like to have a plan in place for any tasks which may lie ahead. I’m able to remain calm and positive in any situation which may arise. As part of being the deputy manager, I like empowering staff in the job which they are in. I have worked my way from Senior carer then Team Leader, Deputy Manager and now to Home Manger these roles have enabled me to gain a lot of experience and knowledge in the care sector which I use daily in my role as a Manager.
Job Title: Team Leader
Joined: 2010
I have worked here at Hempstalls Hall for the past 14 years which is since Hempstalls Hall opened. Previously I worked at another nursing home as a care assistant, and then onto became a senior. When I joined Hempstalls Hall I started as a senior and then I worked my way up to a team leader. I enjoy being a team leader and I’m always on hand if anyone needs any assistance.
I like to spend my time doing a varied range of activities when I'm not at work I like to go shopping and spend time with family and I enjoy travelling the world and making memories.
I think that as a team leader, there are many qualities that you need to have so that people feel that you are approachable, and I feel like I bring a range of these qualities to my job such as being a good team player, listening to people’s issues and concerns.
I would best describe myself as a caring and compassionate person who is willing to put my mind to anything I like working both independently and as part of a team I think that this is important in my role as a team leader.
Job Title: Deputy Manager
Joined: 2023
I work at Hempstalls Hall and my role is Deputy Home Manager. I previously worked here from 2010 to 2017 as a wellbeing coordinator followed by senior care assistant. I have also worked in admin role at Hempstalls since July 2023. I have a wide range of skills and knowledge in different departments, and this shows through my work.
I have many qualities which I show while doing my role as an administrator such as being organised, good team player as well as working independently, being Professional, and being reliable for any task I am given. I also think that my communication is very good with other departments and when dealing with outside agencies.
I would best describe myself as a trustworthy, hardworking individual who is always on hand if anyone needs me for support or advice. Something which I enjoy a lot is being able to meet so many different people through my area of work. I enjoy working as an administrator because it is a job which enables me to use a range of skills and knowledge which Is useful in my job.
In my spare time, I enjoy spending time with family, watching movies and reading books. My favourite movie genre is horror, and my favourite author is Stephen King.
Job Title: Wellbeing Coordinator
Joined: 2014
I joined Hempstalls Hall 10 years ago. Before becoming an activity coordinator at Hempstalls Hall I used to be a pastoral visitor for a local church and before that, I was a hairdresser for 7 years. I have always enjoyed being able to help others and give back to the community. I have always enjoyed being able to provide the residents of Hempstalls Hall with the best range of activities to help enable people to carry on living their lives to their full potential and help keep people active.
I would describe myself as hard-working, caring and empathetic. With any job I do I always make sure that I give it my all and that every activity which I provide here a Hempstalls is person-centred around all residents and that the activities provided are aimed at individuals with all different needs and abilities.
Working at Hempstalls there are a lot of aspects of my job which I enjoy however some of my favourites is taking the residents out and enjoying time with residents doing the activities which me and colleagues’ plan. There is a wide range of activities that are offered here at Hempstalls Hall always something to suit everyone.
When I am not at work in my free time, I like to go walking and am actively involved with my local church as church life is very important to me, I help in Sunday school and I’m on the prayer team. I also like to participate in dancing activities and going on holidays I like to take part in a wide range of activities because I like socialising with other people.
Job Title: Head Chef
Joined: 2022
I have been working at Hempstalls for the past 18 months and I am head chef here. I enjoy cooking and I enjoy being able to cook food for people and hearing people's feedback as people’s opinions of my food are important I take any feedback seriously and will adapt my menus and foods to people’s tastes.
I would describe myself as a funny and outgoing person who is willing to try anything. I always ensure that I give my all to any tasks which I carry out. I am a reliable team player and I like working alongside my team in the kitchen. I like working in the kitchen and I bring a bubbly atmosphere to the work environment.
I think that I bring many qualities to my job I have a good bubbly personality which helps to create a nice working environment for me and the other staff with I work with. I have good leadership skills, and in my role, this is important because been the head chef I need to be able to organise, delegate and lead.
Been a member of the Hempstalls time I enjoy being head chef, but what I enjoy most is being part of a good strong team which are always there and supportive in any situation. When I first started at Hempstalls I enjoyed the training that was provided because it was very informative and helped me to broaden my knowledge.
Although I enjoy my work when I’m not at work I like going on holiday with my friend and family and going out for meals.
Job Title: Receptionist
Joined: 2022
I have worked at Hempstalls for 2 years when I started, I was a care assistant but for the past 9 months, I have changed roles and am now a receptionist. Although I enjoyed being a care assistant, I enjoy being a receptionist as it’s a job which has provided me with new challenges and enjoy being able to have the opportunity to experience these.
As a receptionist, I feel I am able to bring many qualities to this role such as having an open mind and being able to listen to people when they initially make contact with the home I am able to help them with any queries or questions they may have and if I am unable to do this I can direct them to the best person who will be able to help.
I would best describe myself as a fun, outgoing person who is always on hand to help others and I feel that I am very good at working both independently and as a team. I enjoy being part of the team at Hempstalls because everyone is helpful and pulls together to work as a team.
I enjoy my job as a receptionist but when I am at home I like to spend time with my family and go out for meals and cocktails with family and friends. I also enjoy short breaks away and shopping.
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