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- Hempstalls Hall Care Home - Avery Healthcare







Hempstalls Hall, situated in a quiet suburb, stands as one of the finest among Newcastle Under Lyme care homes. Offering residential, respite and dementia care for individuals and couples or companions who wish to reside together, many residents are self-funded and come from local areas across Stoke-on-Trent and North Staffordshire.
Companionship is the theme of the home, which is evident as soon as you walk through the doors. Taking a...
Care Provided by Hempstalls Hall Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hempstalls Hall Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Hempstalls Hall Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Lisa Bailey (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (40)
Parking
- Car Park
Hempstalls Hall Care Home - Avery Healthcare Reviews (85)
Hempstalls Hall Care Home - Avery Healthcare has a Review Score of 9.8 (9.793) out of 10, based on 18 reviews in the last 2 years.
Over all time Hempstalls Hall Care Home - Avery Healthcare has 85 reviews.
My mum is settled here. She enjoys all the facilities and takes part in all the activities.
Thank you so much for your kind review. Your mum is very much part of our family here at Hempstalls.
The resident is very happy there everytime we visit the staff are very caring and very helpful. My aunty has vascular dementia but we can see she is happy in herself and we know she is looked after extremely well.
Thank you so much for your kind review. We are so pleased your aunty is settled at Hempstalls Hall. It is lovely to see you all on your visits.
What a wonderful place. They have looked after Dad as well as me. Nothing is too much hard work. The amount of activities that are put on for residents is wonderful. Photos of activities are put on social media and this gives me great reassurance, knowing that my dad is being looked after well. The food is amazing, all home-cooked and nutritious.
Thank you so much for your kind review. We are so pleased Dad has settled well and we look forward to your visits. I'm happy that you enjoy seeing Dad on social media and this gives you reassurance he is enjoying it at Hempstalls.
My mother has been a resident at Hempstalls Hall Care Home for just over 4 years. The care she has received and is still receiving is of the highest quality. The staff are kind, friendly and efficient. We have never had any concerns regarding Mum's care and she is very happy living at Hempstalls Hall.
Thank you so much for your very kind review. We really appreciate it. We strive to give the best care we can. Your mum a big part of our Hempstalls family.
My dad came to Hempstalls Hall Care Home due to his deteriorating Alzheimer's condition. The staff have always been brilliant with him, showing care, compassion and enjoying his sense of humour. It's been a big change for him but the staff have cared for Dad as though he was their grandad. After a couple of confused weeks, Dad has really settled at Hempstalls. There is a real family feel, led by the manager, who always says hello and chats. The activities include indoor and outdoor, including the pub which he loves. Sharing on the Facebook page keeps family members up-to-date and reassured. The care team kept me informed on his wellbeing and Dad now refers to Hempstalls as home. I'm so glad we found Hempstalls Hall for Dad - he is much better for it.
Thank you so much for the kind review. I am so glad Dad feels Hempstalls is his home. Your dad is very much a part of our Hempstalls family. It is lovely to build a good relationship up with yourselves also.
A wonderful, warm welcome greeted our young at heart, nearly ninety-three-year-old mum recently. Hempstalls Hall Care Home gives us peace of mind knowing Mum is in a safe, comfortable and caring environment. The management and staff genuinely are a happy team of dedicated professionals. Mum is happily settled and maintains a level of independence with staff on hand to assist her everyday needs. Quality care and quality food. 'There is no place like home', however, circumstances change and Hempstalls Hall Care Home is now Mum's new happy home.
Thank you so much for your very kind review, we really appreciate this. I am so glad Mum has settled in well with us here and sees this as her new happy home. It is lovely to get to know Mum and yourselves as a family. We do have a happy team here and I'm glad this shows.
Welcome friendly staff, modern home with good comfortable rooms all being ensuite with shower. Good well-kept gardens, good food with wide choice for breakfast, three-course lunches, with light evening meals.
Thank you so much for your kind review. We strive to make our home a happy and comfortable one for all our residents as they are part of Hempstalls family. We appreciate you taking the time to review us. Mum is very much part of our Hempstalls family.
Since being at Hempstalls Hall is clear that Mum is settled and considers it her home. This is no doubt due to the excellent care she receives from dedicated staff, who, from the outset, have gone out of their way to accommodate Mum's needs. I am settled in the knowledge that her safety is paramount to the staff, which is demonstrated by contact with myself whenever anything occurs outside the usual. I am pleased with how the staff have been entirely open and honest with me over aspects of care from Mum. The premises are spotlessly clean, and I am impressed with the facilities available to Mum, including meals choice and ample refreshments available throughout the day. One area I will highlight is the daily activities put on by the home and how they ensure Mum is actively engaged. Overall, I feel that staff ensure that the care they provide is centred around Mum and her needs, and I am also regularly touched by how they allow my 92-year-old dad to visit daily and ensure that he remains an active part of Mum's life. Thank you.
Thank you so much for your lovely review of Hempstalls Hall Care Home. We consider your mum as part of our extended family and all the staff are dedicated to make all residents stay a safe and happy one and we want all residents to know this is their home. I am so pleased that Mum is happy and...
Mum never wanted to go into a care home and did take a few weeks to settle. Now she loves it. She is far fitter, happier and is enjoying life more than when she was at home. She is happy with the activities that keep her mind busy and active. She has her own facilities and, even though a fussy eater, says she enjoys all the food.
Thank you for taking the time to review Hempstalls Hall Care Home in Newcastle-under-Lyme. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is...
My mother-in-law has been living in Hempstalls Hall Care Home for approximately fifteen months. After a little anxiety about coming here, she settled quickly and decided to stay permanently. The care and attention from all the staff she receives is fantastic and could not be any better.
Thank you for taking the time to review Hempstalls Hall Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. We are delighted how happy you are with the care your mother-in-law has received since being a member of our loving care community giving you and your family the peace of...
Mum was initially reluctant to commit to full-time residency, however, after a period of respite she happily overcame her initial reticence. Mum has now been here for just over two months, she is happy, feels safe and secure and is putting on weight and her mental health is markedly better.
Thank you for taking the time to review Hempstalls Hall Care Home in Newcastle-under-Lyme. We are delighted that your mum overcame her reticence and decided to become a permanent member of our loving care community, giving you and your family the peace of mind that you deserve. It is also lovely to...
Overall, the home was excellent. Staff were always ready with a smile and a chat. Always made the relatives welcome.
Thank you for taking the time to review Hempstalls Hall Care Home in Newcastle-under-Lyme. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us and our staff team. Best wishes.
Hempstalls Hall Care Home is a real home-from-home, the staff and care given are excellent. There are plenty of activities provided and trips out, including a trip to the theatre. The care received by mum is second to none at Hempstalls Hall Care Home.
Thank you for taking the time to review Hempstalls Hall Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team since being a part of our loving care community, giving you and...
Hempstalls Hall is a safe, friendly and reassuring environment, staffed by positive, engaged people/ This has enabled our mother to settle and has been transformational to her mental health after a difficult period following the passing of her husband, our Dad.
Thank you for taking the time to review Hempstalls Hall Care Home. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care whilst creating a fun and safe environment for our residents. We understand that...
We cannot fault Hempstalls Hall Care Home. My mum came in a year ago and has settled so well. She loves all her girls as she calls them and says the food is like a 5 star hotel. The lady on reception is amazing and any query is dealt with efficiently in the office. I have already recommended Hempstalls Hall Care Home to a friend who needs care for their Mum and Dad. Amazingly well run place.
Thank you for taking the time to review Hempstalls Hall Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. We are so pleased to hear that your mother is happy and settled living with us as part of our loving care community, giving you and your family peace of mind. Your feedback...
My dad was no longer coping in his own home. Before Christmas, Dad came initially on respite but has settled in well and is now a permanent resident. He seems settled here and happy.
Thank you for taking the time to review Hempstalls Hall Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. We are delighted to hear that your dad enjoyed his respite stay with us and decided to become a permanent member of the loving care community that we create, giving you and your family the peace of mind that you deserve. Best wishes, Rachel
Our lovely Mum and Dad were beginning to struggle to live in their home due to Dad constantly falling because of Parkinson symptoms and Mum recently diagnosed with dementia. After Dad had a serious fall and a stay in the hospital, it was deemed unsafe for him to return home and we had to find some respite care urgently. We contacted Hempstalls Hall, as my brother lives close. Once we had explained everything they agreed to take both Mum and Dad. They worked miracles in getting all the paperwork and assessments done and adjourning rooms made ready. Within 2 days Mum and Dad had moved in and to say it has been wonderful would be an understatement. Their rooms are spotless, modern and have a fabulous view over the gardens. The staff treat Mum and Dad with such love, kindness and happiness. Dad has even taken up residence in the office every morning for a chat with the management! They have flourished since moving in and we would absolutely recommend Hempstalls Hall to anyone. Fabulous!
Thank you for taking the time to review Hempstalls Hall Care Home and for your amazing 5-star review. We are delighted to hear such kind words about our home and the staff; our housekeeping team take great pride in keeping the home clean and welcoming for our residents/visitors alike. We are so...
The meals are fantastic and my Dad always has seconds.
The home lay on entertainment weekly and also take the residents out in the minibus on outings which goes down very well.
The staff are very caring and always have an ear for a natter.
The manager runs the home with love and care which is in abundance and plain to see by all who visit, and you can see the smiles on the faces of the residents which I think is a glowing testament to all involved with Hempstalls Hall
Thank you for taking the time to review Hempstalls Hall Care Home and for your amazing 5-star review. We are delighted to hear such kind words about our home and the staff; our housekeeping team take great pride in keeping the home clean and welcoming for our residents/visitors alike. The...
Mum entered Hempstalls Hall in an emergency situation due to the illness of her husband who was her main carer. Mum has dementia and what was an extremely difficult time was made so much easier by the exceptional and outstanding care and support Mum received, which was also extended to us as a family. Mum is now a permanent resident and we cannot fault anything about the home. She is settled and benefiting from the wide variety of activities available even despite Covid restrictions. I would have no hesitation in recommending Hempstalls Hall.
Thank you for taking the time to review Hempstalls Hall Care Home and for your kind feedback. Our highly trained staff team do a fantastic job at creating a warm and welcoming environment for all residents and their loved ones. We are delighted to hear that your mother has soon settled into the...
The care and attention provided by staff towards my father has been exemplary. Nothing is too much trouble.
Every effort has been made during these difficult Covid times to meet my father’s needs and staff are always willing to help, especially with communication and are on hand at all times.
I would have no hesitation in recommending Hempstalls Hall.
Thank you for taking the time to review Hempstalls Hall Care Home. We are so delighted to hear how satisfied you are with our home. Your kind words about our staff are truly invaluable to us and I will be sure to pass on your positive feedback. Best wishes.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (8) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Hempstalls Hall Care Home - Avery Healthcare.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Hempstalls Hall Care Home - Avery Healthcare.
Meet the Team (5)

I joined Hempstalls hall 14 years ago when it opened in 2010 from the day Hempstalls Hall opened I have been proud to be part of the team. I am currently Home Manager at Hempstalls which is running the home and ensuring any queries and concerns are dealt with.
Having worked at Hempstalls for 14 years I have many things which I enjoy about my job such as having a helpful, caring, and compassionate team. Hempstalls is a friendly and welcoming environment.
When I’m not at work hobbies some of my favourite things to do are spend time with family and friends, take my dog on long walks, and go out for meals and cocktails.
I also love going on holiday and I am aiming to travel the world.
I would best describe myself as a happy and caring person who enjoys looking after people. I am always very organised and like to have a plan in place for any tasks which may lie ahead. I’m able to remain calm and positive in any situation which may arise. As part of being the deputy manager, I like empowering staff in the job which they are in. I have worked my way from Senior carer then Team Leader, Deputy Manager and now to Home Manger these roles have enabled me to gain a lot of experience and knowledge in the care sector which I use daily in my role as a Manager.

I work at Hempstalls Hall and my role is Deputy Home Manager. I previously worked here from 2010 to 2017 as a wellbeing coordinator followed by senior care assistant. I have also worked in admin role at Hempstalls since July 2023. I have a wide range of skills and knowledge in different departments, and this shows through my work.
I have many qualities which I show while doing my role as an administrator such as being organised, good team player as well as working independently, being Professional, and being reliable for any task I am given. I also think that my communication is very good with other departments and when dealing with outside agencies.I would best describe myself as a trustworthy, hardworking individual who is always on hand if anyone needs me for support or advice. Something which I enjoy a lot is being able to meet so many different people through my area of work. I enjoy working as an administrator because it is a job which enables me to use a range of skills and knowledge which Is useful in my job.
In my spare time, I enjoy spending time with family, watching movies and reading books. My favourite movie genre is horror, and my favourite author is Stephen King.

I have worked here at Hempstalls Hall for the past 14 years which is since Hempstalls Hall opened. Previously I worked at another nursing home as a care assistant, and then onto became a senior. When I joined Hempstalls Hall I started as a senior and then I worked my way up to a team leader. I enjoy being a team leader and I’m always on hand if anyone needs any assistance.
I like to spend my time doing a varied range of activities when I'm not at work I like to go shopping and spend time with family and I enjoy travelling the world and making memories.
I think that as a team leader, there are many qualities that you need to have so that people feel that you are approachable, and I feel like I bring a range of these qualities to my job such as being a good team player, listening to people’s issues and concerns.
I would best describe myself as a caring and compassionate person who is willing to put my mind to anything I like working both independently and as part of a team I think that this is important in my role as a team leader.

I joined Hempstalls Hall 10 years ago. Before becoming an activity coordinator at Hempstalls Hall I used to be a pastoral visitor for a local church and before that, I was a hairdresser for 7 years. I have always enjoyed being able to help others and give back to the community. I have always enjoyed being able to provide the residents of Hempstalls Hall with the best range of activities to help enable people to carry on living their lives to their full potential and help keep people active.
I would describe myself as hard-working, caring and empathetic. With any job I do I always make sure that I give it my all and that every activity which I provide here a Hempstalls is person-centred around all residents and that the activities provided are aimed at individuals with all different needs and abilities.
Working at Hempstalls there are a lot of aspects of my job which I enjoy however some of my favourites is taking the residents out and enjoying time with residents doing the activities which me and colleagues’ plan. There is a wide range of activities that are offered here at Hempstalls Hall always something to suit everyone.
When I am not at work in my free time, I like to go walking and am actively involved with my local church as church life is very important to me, I help in Sunday school and I’m on the prayer team. I also like to participate in dancing activities and going on holidays I like to take part in a wide range of activities because I like socialising with other people.

I have been working at Hempstalls for the past 18 months and I am head chef here. I enjoy cooking and I enjoy being able to cook food for people and hearing people's feedback as people’s opinions of my food are important I take any feedback seriously and will adapt my menus and foods to people’s tastes.
I would describe myself as a funny and outgoing person who is willing to try anything. I always ensure that I give my all to any tasks which I carry out. I am a reliable team player and I like working alongside my team in the kitchen. I like working in the kitchen and I bring a bubbly atmosphere to the work environment.
I think that I bring many qualities to my job I have a good bubbly personality which helps to create a nice working environment for me and the other staff with I work with. I have good leadership skills, and in my role, this is important because been the head chef I need to be able to organise, delegate and lead.
Been a member of the Hempstalls time I enjoy being head chef, but what I enjoy most is being part of a good strong team which are always there and supportive in any situation. When I first started at Hempstalls I enjoyed the training that was provided because it was very informative and helped me to broaden my knowledge.
Although I enjoy my work when I’m not at work I like going on holiday with my friend and family and going out for meals.
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