Hempstalls Lane, Newcastle-under-Lyme ST5 9NR
Hempstalls Hall based in Newcastle-under-Lyme, serves self-funding residents who are looking for residential, dementia or short-term respite care.
It’s situated in a quiet suburb surrounded by a lovely garden and offers good-size bedrooms and plenty of lounges for socialising and activities.
Dementia care is a speciality and includes reminiscence therapy, iPads and the internet as a path to communication.
Friends and families are encouraged to help build up residents’ life stories and to visit as much as possible.
There’s a focus on music and singing at the home. Residents sing themselves, join in with visiting musicians and enjoy the shows that are put on for them.
Group: Avery Healthcare Group
Person in charge: Jayne Taylor (Manager)
Local Authority / Social Services: Staffordshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 40
Rooms with ensuite WC: 40
Weekly Charges Guide: Personal Care Single from £870 (These prices are only a guideline, please contact Hempstalls Hall Care Home to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Hempstalls Hall Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Hempstalls Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Hempstalls Hall Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.819 for Hempstalls Hall Care Home is calculated as follows: ( (180 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 216 Ratings = 4.819
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.875 Points relating to the number of positive Reviews for Hempstalls Hall Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8 Target = 0.875
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hempstalls Hall Care Home has a Review Score of 9.7 (9.694) from 18 Reviews
Review submitted from a Website Submission by Jonathan T (Son of Resident) on Monday 26 February 2018. Relates to December 2017.
My mother stayed at Hempstalls Hall for about 3 months following a stay in hospital, only leaving to be nearer her daughter who lives out of the area. Hempstalls is more like a 5-star hotel than a care home and I would recommend it to anyone. The care that my mother received was excellent. The staff were very caring and my mother was very well looked after. The rooms themselves are lovely, being purpose built they are large, light and well equipped. The food was excellent and the home tempted my mother with specially prepared food when her appetite was poor. Hempstalls provides a friendly, stimulating environment in which residents are encouraged to participate and enjoy themselves. My mother made some lovely friends whilst she was there.
How likely would you be to recommend Hempstalls Hall Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Greg H (Son of Resident) on Thursday 16 November 2017. Relates to October 2017.
Extremely pleased with the care and attention given to my mother. The staff are always smiling and pleasant and very caring towards my mother. We have eaten with mum a couple of times and the food was very good. Would recommend Hempstalls Hall to anyone looking for a quality care home.
How likely would you be to recommend Hempstalls Hall Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Barbara B (Resident) on Thursday 17 August 2017. Relates to August 2017.
I came for a weeks respite in August; it was my first ever respite so I was very anxious. The staff made me feel at ease straight away; my room was faultless. I have enjoyed my stay, the company, the food, the entertainment and the lovely garden.
I would not hesitate to come back for respite again.
How likely would you be to recommend Hempstalls Hall Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Elaine B (Daughter of Resident) on Wednesday 26 July 2017. Relates to July 2017.
Dad went to the above care home for 5 weeks respite care. I cannot speak highly enough of all staff and management. A very happy and caring establishment that was flexible in meeting all my dad's needs. I have no hesitation in recommending this home.
How likely would you be to recommend Hempstalls Hall Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Ann B (Granddaughter of Resident) on Thursday 29 June 2017. Relates to June 2017.
As a carer myself I was very sceptical about my grandmother going in. However, I was proven wrong, it was amazing in every way. Nothing was too much trouble, grandmother was in for a short respite stay and was treated with full respect and dignity. There was full communication throughout, and I had a huge sense of relief knowing all her needs were catered for. I can't thank everyone at the Hempstalls enough.
How likely would you be to recommend Hempstalls Hall Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by N S (Relative of Resident) on Tuesday 13 June 2017. Relates to June 2017.
My mum had a recent respite stay here. Staff responded very quickly to our request for an assessment and we were able to arrange a speedy admission which was needed. Staff were very friendly, helpful and did as much as possible to make my mum and us welcome. The care staff do their utmost to ensure that care is individualised which was appreciated. The home and gardens are beautiful and there are lots of social activities to get involved in.
How likely would you be to recommend Hempstalls Hall Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Christin P (Grandson of Resident) on Friday 26 May 2017. Relates to May 2017.
The above care home is heaven sent. My Mother has been in Hempstalls Hall for the past 6 years. The only reason I have had to move her is because she requires nursing care now.
I cannot fault anything at Hempstalls Hall all I have is praise. The home is run to a high standard, the carers are marvellous people and the care is second to none. It is with great regret that I have had to move my Mum from this home.
I would highly recommend anyone to use Hempstalls Hall.
How likely would you be to recommend Hempstalls Hall Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by T P (Resident) on Wednesday 19 April 2017. Relates to April 2017.
Nothing was too much trouble, staff were very helpful and caring.
How likely would you be to recommend Hempstalls Hall Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Mabel H (Resident) on Tuesday 10 January 2017. Relates to December 2016.
Excellent care, nice staff. I am well looked after.
How likely would you be to recommend Hempstalls Hall Care Home? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Alan B (Resident) on Monday 7 November 2016. Relates to October 2016.
I have been here for a month. Very welcoming and kind. No complaints. As a church reader, I have been to a number of other homes with services and have seen them. This is my choice for me.
How likely would you be to recommend Hempstalls Hall Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by GW (Son of Resident) on Tuesday 4 October 2016. Relates to September 2016.
My mother has been at Hempstalls Hall Care Home in respite care for the past 6 weeks, during which time she has been extremely well cared for. The home is modern, with lovely rooms and gardens. the staff are helpful and considerate and the food excellent.
How likely would you be to recommend Hempstalls Hall Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Margaret O (Daughter of Resident) on Thursday 12 May 2016. Relates to April 2016.
We are happy that mum is encouraged to do as much as possible for herself here and this means that she gets about with a zimmer frame because of the encouragement. Everyone is always very welcoming towards visitors.
One request though; it would be nice if staff could find the time to sit more with mum one to one and have a chat. She really loves a quiet chat and much prefers it to socialising in a big group. I feel this would really help her general well-being.
Thank you all.
How likely would you be to recommend Hempstalls Hall Care Home? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by P P (Resident) on Wednesday 13 April 2016. Relates to March 2016.
Although the ratings speak for themselves I confirm they reflect the knowledge I have received in the occasions that my ex husband (a victim to dementia) availed himself at Hempstalls Hall in connection with the respite care programme. The warmth and cheerfulness of the staff most tangible and transmits itself to the residents.
How likely would you be to recommend Hempstalls Hall Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Doreen B (Wife of Resident) on Wednesday 6 April 2016. Relates to March 2016.
Mu husband has Alzhiemers and mobility problems. This March was the third time he has been into Hempstalls for respite. It was brilliant and good for me too so that I could have a rest from being his only carer. The family call it Grandads 5 star hotel. The care he receives and the quality of the home itself lives up to that. He is entertained, take out and made to feel at home. It's the best.
How likely would you be to recommend Hempstalls Hall Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Steve D (Son of Resident) on Wednesday 6 April 2016.
I couldn't be happier with Hempstalls and couldn't consider moving mum to another. I've scored excellent in all the survey boxes. The home has a great atmosphere. A second activities staff member has been added which shows real commitment to stimulating the residents. I was most impressed when a staff member said two of them had given a resident a clean and said 'she looks lovely', clearly looking after the lady was a joy not a chore.
How likely would you be to recommend Hempstalls Hall Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Michelle M (Daughter of Resident) on Wednesday 6 April 2016. Relates to February 2016.
from our initial enquiry we couldn't have felt more welcome and reassured. The care my mother received during her 2 week stay was excellent. We would recommend Hempstalls Hall to anyone.
How likely would you be to recommend Hempstalls Hall Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Barbara W (Sister of Resident) on Tuesday 5 April 2016. Relates to April 2016.
I visit the care home, notwithstanding the reason of doing so. I must say Hempstalls Hall is a fine care home. The surroundings are fine. The staff are efficient and pleasant and helpful, especially with any queries. The rooms are very clean as well as the rest of the home. My sister won't appreciate the full extent of her care but I know she is receiving it.
How likely would you be to recommend Hempstalls Hall Care Home? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Mike O (Son of Resident) on Tuesday 28 July 2015. Relates to July 2015.
Finding oneself in the daunting position of having to choose a care home for a parent who has recently been widowed I cannot overstate how happy I am with Hempstalls Hall as a choice. The ethos from Home Manager to the Handy Man is the same throughout. What the resident needs is everyone's primary concern. "ITS THEIR HOME!" It's a comfortable, clean modern environment. Not too large only 40 residents over 2 floors, larger homes may have proved too daunting for my Mother. I also believe the level of care can be more personal in in this small cosy environment. On moving in she was met and welcomed by The Manager, a Senior care worker, a junior care worker, the Head Chef, The Events Organiser, even the Administrator made herself known. This caring sincerity has continued to this day. Mum has made some very good new friends, and the new increased mobility, and socialising have given her a new lease of life. My only regret is that my Father never got to experience this as well! Hempstalls Hall is a model for others to aspire to. Everyone who asks me where my Mum ended up has said what good things they have heard about Hempstalls Hall. I think it has the best reputation in the area. I would unreservedly recommend it. It isn't cheap for a self-funded resident, but lesser quality places aren't really worth the saying.
How likely would you be to recommend Hempstalls Hall Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Bed Vacancies
posted 09 Apr 2018
Please telephone the Home for up to date details of vacancies
February 2018
April 2017
There are currently no Care Home Idol entrants who have performed at Hempstalls Hall Care Home