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- Hempstalls Hall Care Home - Avery Healthcare







Hempstalls Hall, situated in a quiet suburb, stands as one of the finest among Newcastle Under Lyme care homes. Offering residential, respite and dementia care for individuals and couples or companions who wish to reside together, many residents are self-funded and come from local areas across Stoke-on-Trent and North Staffordshire.
Companionship is the theme of the home, which is evident as soon as you walk through the doors. Taking a...
Care Provided by Hempstalls Hall Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hempstalls Hall Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Hempstalls Hall Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Lisa Bailey (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (40)
Parking
- Car Park
Hempstalls Hall Care Home - Avery Healthcare Reviews (85)
Hempstalls Hall Care Home - Avery Healthcare has a Review Score of 9.8 (9.793) out of 10, based on 18 reviews in the last 2 years.
Over all time Hempstalls Hall Care Home - Avery Healthcare has 85 reviews.
Dad has settled in very well and he is now participating in the activities offered at the home we are pleased with how he has adapted to his new surroundings.
hank you for taking the time to leave your review. We are delighted to hear that your dad has settled in so well and is enjoying participating in the activities we offer. It is wonderful to know that he has adapted positively to his new surroundings.
Our team works hard to create a welcoming and...
My mum was admitted to hospital late November 2025 after having a UTI (water infection) whilst in hospital Mum admitted she wasn't coping at home on her own. On discharge she needed a care package so my sister and I after after discussion with Mum, placed Mum as a respite in Hempstalls this was mid Decemeber. We can all say that Mum has truly flourished, her health and wellbeing has improved 100% Thanks to all staff and we gladly recommend Hempstalls.
Mum has been with Hempstalls Hall Care Home for the last 11 months after a fall. Everyone at Hempstalls Hall are wonderful and care for Mum with compassion and dignity. Whilst Mum doesn't join in many of the activities, she does enjoy the singers. The care from all the staff is second to none. This years Mothers Day everyone had daffodils which was lovely.
We celebrated Mum's birthday last weekend in the pod with afternoon tea. Shout out to Michelle and Karen for bringing out the afternoon tea in the rain. Mum really enjoyed it and despite the rain, we enjoyed all the home made cakes.
Nothing is too much for any of the staff and myself and my sister are assured Mum is getting the best care. We know Mum is looking forward to sitting in the garden once the weather picks up.Thank you to everyone for how you care day in day out.
thank you for taking the time to write you review and thank you for your lovely words and glad to hear that mum is receiving the very best care .
My mum has only been in for a few weeks but we are both very impressed with the whole experience. All the staff are lovely, caring and professional people who make everyone feel very welcome. Mum loves the food which is all homemade and the cakes are delicious. There are plenty of activities going on & the garden is a nice place to sit and relax. It's like walking into a good hotel, very well presented.
thank you your lovey comments I'm really happy that you have had a good experience we take pride in delivering the very best care and helping the residents live there best life.
On the Monday, mum decided she needed respite. On the Tuesday, we looked around and paid for 3 weeks from the Friday, in between, she was rushed into hosptial. She was taken to Hempstalls the following Monday. The care and attention this 92 year old has received has been better than excellent, superlatively brilliant. Everyone - receptionists, care team, cooks, admin, cleaners. Better than value for money. Person-centred.
thank you so much for lovely comments its been a pleasure to look after mum I am very proud of my team and the home ,
My mother has settled in very well. She is well looked after and enjoys the meals provided. We can visit any time and have sat in the lovely garden when the weather permits. The staff are very friendly and accommodating, we have even been able to bring our dog for a visit. The atmosphere is relaxed and comfortable.
thank you so much for you 5 star review we take pride in having a lovely friendly environment and glad you feel part of the hempstalls family
My mum has been here for a few months and we are so pleased with everything. It is a beautifully maintained home with the correct amount of well trained professional, friendly staff. The whole set deserves much credit for everything. Fabulous!
thank you for you lovely review we take pride in given the highest standards of care
Very pleasant staff. Looking after Dad well.
thank you for you lovely 5 star review we take pride in delivering the highest standard of care
Very happy with my experience at Hempstalls Halls. Staff from every department were extremely helpful and cheerful. Nothing too much trouble, kind and caring,
thank you for your lovely review I'm really glad we were able to help you with your respite stay take care
Our mum has been in Hempstalls Hall Care Home since February this year. This was initially for respite, following a fall, but we have decided that Mum is so settled and happy that she will be staying. We feel that Mum is well cared for, treated as an individual and with respect. Mum loved singing in the choir, doing chair exercises and dancing! The staff are friendly, welcoming, and Hempstalls feels like one big happy family.
thank you for you lovely review the staff go above and beyond and help the resident to live there best life's we really are on big family.
Hempstalls Hall is a pleasure to visit. The staff are all friendly and welcoming, and ready to discuss how your relative/friend is getting on. Whenever friends accompany me to visit my mother, they are always impressed by the environment and the staff. I am confident when I leave that my mother is being well looked after.
thank you for you lovely comments and taking the time to complete a review.
The staff are absolutely amazing, nothing is too much trouble. We are so happy with the care mum gets. Since mum has been in Hempstalls we have complete peace of mind. The chef is brilliant, mum has food that is more calorific as she has lost a lot of weight.
Thank you for taking time to complete a review we take pride in enhancing residents life's and were very proud of the team at Hempstalls hall.
Dad loves the activities and he has fun here.
Thank you for looking after him so well.
Thank you for your lovely review and taking the time to complete a review.
Very good all the food and very clean
thank you for taking the time to complete a review thank you for your rating
My dad originally wanted to try the home as he was lonely living on his own, and he always says "I couldn't be in a better place." he feels safe and cared for at all times. He's had a few health problems due to his age and the response of the staff, getting doctors and paramedics to him and checking on him at all times have been brilliant. They keep us informed at all times. Dad is so happy and we couldn't be more grateful for the amazing care he gets at Hempstalls Hall.
Thank you for your lovely comments which will be passed on too our lovely team. we thrive in giving outstanding and the staff go above and beyond. we also make sure that all out relatives are welcomed.
I am so pleased that my Mum was able to come to live at the Hempstalls. It is a lovely home with fantastic staff that enable Mum to live her best life. The activities are varied, imaginative and inclusive. The one to one sessions are a great idea. The food is superb and varied and Mum's health is vastly improved. Lovely, friendly calm atmosphere. Her medical needs are promptly met. Housekeeping is spot on and everyone works as a team.
Thank you for your lovely comments we are so happy that your mum has settled so well, we take pride in residents living their best lives as well as providing the highest standards the staff always go above and beyond.
My grandmother has only been in Hempstalls Hall Care Home for a few months but she has been very settled. Always looks cared for and the staff have always been attentive to her needs. The home has a lovely warm family feeling and as a family, we do not worry about her as we know she is in safe hands at Hempstalls Hall. Thanks to the staff for all they do.
Thank you, for you lovely comments which I will pass on to our amazing staff. We love our family community and the staff always go above and beyond.
Excellent in every way. The staff are all very nice and friendly. Comfortable, warm and clean rooms. The food is of a high standard. My dad is getting the best possible care and the staff go out of their way to make visitors feel welcome.
Thank you for your kind words so much appreciated.
Mum's been here two and a half years we'll stop happy and settled. She appears to get on with all the staff and have a laugh. Staff very welcoming to myself and sister. This is a care home I would like when/if the need arises. Personally, I find the rooms a little on the small side and limited cupboard and wardrobe space but excellent care, and cleanliness, 10 out of 10. Thank you.
Thank you for your lovely comments we are always here to help and the staff are committed to give the best quality of care.
Very pleased to have found a caring, friendly home with lots of activities and a safe environment. Would definitely recommend Hempstalls Hall to anyone looking for residential care.
Thank you for your very kind response. We will always strive to provide the best care possible.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (8) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Hempstalls Hall Care Home - Avery Healthcare.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Hempstalls Hall Care Home - Avery Healthcare.
Meet the Team (5)

I joined Hempstalls hall 14 years ago when it opened in 2010 from the day Hempstalls Hall opened I have been proud to be part of the team. I am currently Home Manager at Hempstalls which is running the home and ensuring any queries and concerns are dealt with.
Having worked at Hempstalls for 14 years I have many things which I enjoy about my job such as having a helpful, caring, and compassionate team. Hempstalls is a friendly and welcoming environment.
When I’m not at work hobbies some of my favourite things to do are spend time with family and friends, take my dog on long walks, and go out for meals and cocktails.
I also love going on holiday and I am aiming to travel the world.
I would best describe myself as a happy and caring person who enjoys looking after people. I am always very organised and like to have a plan in place for any tasks which may lie ahead. I’m able to remain calm and positive in any situation which may arise. As part of being the deputy manager, I like empowering staff in the job which they are in. I have worked my way from Senior carer then Team Leader, Deputy Manager and now to Home Manger these roles have enabled me to gain a lot of experience and knowledge in the care sector which I use daily in my role as a Manager.

I work at Hempstalls Hall and my role is Deputy Home Manager. I previously worked here from 2010 to 2017 as a wellbeing coordinator followed by senior care assistant. I have also worked in admin role at Hempstalls since July 2023. I have a wide range of skills and knowledge in different departments, and this shows through my work.
I have many qualities which I show while doing my role as an administrator such as being organised, good team player as well as working independently, being Professional, and being reliable for any task I am given. I also think that my communication is very good with other departments and when dealing with outside agencies.I would best describe myself as a trustworthy, hardworking individual who is always on hand if anyone needs me for support or advice. Something which I enjoy a lot is being able to meet so many different people through my area of work. I enjoy working as an administrator because it is a job which enables me to use a range of skills and knowledge which Is useful in my job.
In my spare time, I enjoy spending time with family, watching movies and reading books. My favourite movie genre is horror, and my favourite author is Stephen King.

I have worked here at Hempstalls Hall for the past 14 years which is since Hempstalls Hall opened. Previously I worked at another nursing home as a care assistant, and then onto became a senior. When I joined Hempstalls Hall I started as a senior and then I worked my way up to a team leader. I enjoy being a team leader and I’m always on hand if anyone needs any assistance.
I like to spend my time doing a varied range of activities when I'm not at work I like to go shopping and spend time with family and I enjoy travelling the world and making memories.
I think that as a team leader, there are many qualities that you need to have so that people feel that you are approachable, and I feel like I bring a range of these qualities to my job such as being a good team player, listening to people’s issues and concerns.
I would best describe myself as a caring and compassionate person who is willing to put my mind to anything I like working both independently and as part of a team I think that this is important in my role as a team leader.

I joined Hempstalls Hall 10 years ago. Before becoming an activity coordinator at Hempstalls Hall I used to be a pastoral visitor for a local church and before that, I was a hairdresser for 7 years. I have always enjoyed being able to help others and give back to the community. I have always enjoyed being able to provide the residents of Hempstalls Hall with the best range of activities to help enable people to carry on living their lives to their full potential and help keep people active.
I would describe myself as hard-working, caring and empathetic. With any job I do I always make sure that I give it my all and that every activity which I provide here a Hempstalls is person-centred around all residents and that the activities provided are aimed at individuals with all different needs and abilities.
Working at Hempstalls there are a lot of aspects of my job which I enjoy however some of my favourites is taking the residents out and enjoying time with residents doing the activities which me and colleagues’ plan. There is a wide range of activities that are offered here at Hempstalls Hall always something to suit everyone.
When I am not at work in my free time, I like to go walking and am actively involved with my local church as church life is very important to me, I help in Sunday school and I’m on the prayer team. I also like to participate in dancing activities and going on holidays I like to take part in a wide range of activities because I like socialising with other people.

I have been working at Hempstalls for the past 18 months and I am head chef here. I enjoy cooking and I enjoy being able to cook food for people and hearing people's feedback as people’s opinions of my food are important I take any feedback seriously and will adapt my menus and foods to people’s tastes.
I would describe myself as a funny and outgoing person who is willing to try anything. I always ensure that I give my all to any tasks which I carry out. I am a reliable team player and I like working alongside my team in the kitchen. I like working in the kitchen and I bring a bubbly atmosphere to the work environment.
I think that I bring many qualities to my job I have a good bubbly personality which helps to create a nice working environment for me and the other staff with I work with. I have good leadership skills, and in my role, this is important because been the head chef I need to be able to organise, delegate and lead.
Been a member of the Hempstalls time I enjoy being head chef, but what I enjoy most is being part of a good strong team which are always there and supportive in any situation. When I first started at Hempstalls I enjoyed the training that was provided because it was very informative and helped me to broaden my knowledge.
Although I enjoy my work when I’m not at work I like going on holiday with my friend and family and going out for meals.
Frequently Asked Questions about Hempstalls Hall Care Home - Avery Healthcare
What types of Care is Hempstalls Hall Care Home - Avery Healthcare registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hempstalls Hall Care Home - Avery Healthcare have?
There are 40 Single Rooms.
What are the Facilities & Services at Hempstalls Hall Care Home - Avery Healthcare?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hempstalls Hall Care Home - Avery Healthcare to the centre of Newcastle-under-Lyme?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hempstalls Hall Care Home - Avery Healthcare to verify any information. View our terms and conditions. Hempstalls Hall Care Home - Avery Healthcare has an Enhanced Service -more info.