South Lodge Care Home - Avery Healthcare

307 London Road, Stoneygate, Leicester LE2 3ND
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9.6 95 Reviews
  • South Lodge Care Home - Avery Healthcare, Leicester
Located just off London Road, connecting Leicester to Market Harborough in the leafy conservation area of Stoneygate, South Lodge enjoys a splendid position with convenient access to shops, churches and the city centre. The home provides residential, respite and dementia care.

South Lodge Care Home in Leicester provides exceptional 24-hour care for individuals and couples, offering outstanding facilities and services within a comfortable, supportive care community. The care home offers 99 private apartments, ranging from studios to one- and two-bedroom suites. Each apartment features a private wet room-style bathroom, with some equipped with kitchenettes, allowing residents to maintain their desired level of independence. Residents can access the home's dedicated therapy suite, hair salon, greenhouse, potting shed, and more.

For those seeking specialised dementia care in Leicester, South Lodge offers a separate dementia care suite comprising 17 dedicated suites, each equipped with an en-suite wet room. These comfortable, open-plan spaces, naturally lit and attended to by specially trained staff, provide unique support tailored to residents requiring specialised dementia care.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1600
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1470
  • RESPITE Self-Funded Residential Dementia Care: from £1470

These prices are only a guideline, please contact South Lodge Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Donna Bradley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • All type of residential admissions accepted.
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (106)
  • Single Rooms with Ensuite Wet Room (106)

Visiting

  • no restrictions on visiting times for residents. For enquiries or show arounds please visit between 9am - 5pm

Parking

  • car park available on site, with disabled spaces also available.

South Lodge Care Home - Avery Healthcare Reviews (95)

9.6

South Lodge Care Home - Avery Healthcare has a Review Score of 9.6 (9.564) out of 10, based on 21 reviews in the last 2 years.
Over all time South Lodge Care Home - Avery Healthcare has 95 reviews.

Overall Experience
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Date Published
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Reviewer Connection to South Lodge Care Home - Avery Healthcare
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Total of 95, showing 81-95
Review from Holly M (Daughter of Resident) published on 6 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is one of the best facilities I have encountered in 35+ years in healthcare.
It has the look and feel of a 5-star hotel, visiting a pleasure for all the family.


Apartments vary and stay priced according to size and care needs, staffing levels are high and from waiting and maintenance to the

care team, all are proud to work there and shower residents with love.


It is a large home but the care teams are floor based and strong relationships soon develop.
My mother had long resisted help; we were at crisis point, we persuaded her to go in for two weeks and on the third day she asked to stay.


Her pain was managed, ulcers improved immediately, things that had caused anxiety also removed e.g. falling, getting to the loo, eating well and isolation.


The activities were excellent - music, bridge, quizzes, trips out as well as 1-2-1, there were also events e.g. brass band, visiting horse.


Her passing was perfect, peaceful, GP and care staff sensitive; all family wishes met. If you can afford South Lodge, go.

Reply from Sarah Croxtall, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you Holly for such lovely words. I am so glad that your mum was able to enjoy some of her time at South Lodge and it was so nice to read the article about her in the local newspaper and get to know about her earlier life - what an amazing lady!

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Review from Brian W (Respite Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My second respite stay at South Lodge. Again a very enjoyable and restful break.
Having no close family and with a long term but established heard condition, I found the home a welcoming and friendly place where nothing was too much trouble for the staff. A reassuring and comfortable setup!
Reply from Sarah Croxtall, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you Brian, we will hopefully see you over the Christmas period and it is always our pleasure to have you stay.

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Review from Elizabeth M (Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been made to feel - at Signature South Lodge - as if it is now my home. I have an apartment overlooking the garden and feel very content having a coffee outside on my patio, reading the daily paper and seeing people stroll by.


The staff are, without exception, pleasant and helpful. There is

a choice of menu at meal times - also an advantage is that you can always have a bath instead of a shower.
Reply from Sarah Croxtall, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

So glad to hear that you enjoyed your stay at South Lodge - we miss you in the patch working class!

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Review from Monique H (Resident) assisted by family/friend published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a resident at South Lodge for the last two weeks of June as my husband, my prime carer, had to leave the country on business. During my stay I was extremely well cared for in very comfortable accommodation. The staff were professional, attentive and caring. Menus were varied and offered adequate
choice. South Lodge proposed numerous activities which helped to make my stay interesting and enjoyable.
Reply from Sarah Croxtall, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

So glad to hear that you enjoyed your stay Monique - we miss you in our patch working class!

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Review from Audrey R (Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good experience friendly staff. I have been well looked after.
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Review from J T (Friend of Resident) published on 7 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited South Lodge whilst my friend was staying after her operation and was completely blown away by the elegance that greeted me in reception. The staff are all extremely friendly, the food was always tasty with plenty of options available and every time I visited, the home was always immaculate.
My friend stayed for longer than planned because she did not want to go home. All of the carers made her feel as though she was part of one big happy family. I will definitely go there if I need a holiday.
Reply from Sarah, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you, we do feel as though we are one big family at South Lodge so it is lovely to hear that other people feel that way too!

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Review from Pamela R (Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't fault Signature South Lodge and I have used this care home twice for respite and know the staff very well. The food is good and plentiful and I can't fault the care. I will be returning in the Autumn.
Reply from Rachael Startin, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you for your lovely comments. It was our pleasure to have you stay at South Lodge and we look forward to welcoming you back again in the Autumn.

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Review from Angela D (Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very well looked after. No complaints.
I enjoyed my stay and would recommend it to anyone.
Reply from Rachael Startin, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

We are pleased that you enjoyed your stay at South Lodge and we look forward to welcoming you back again soon.

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Review from J H (Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very Good
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Review from David (Son of Resident) published on 1 March 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
Outstanding facilities. Flexible charging: pay for the amount of care and size of room/flat required. Comprehensive activities programme, user involvement, stunning restaurant and garden. Clean, quiet, well maintained, friendly residents and staff. Seemingly let down, when my mother lived there, by
a dysfunctional management of care team on the floor where she lived, leading to significant problems with communication, food, disability adaptation, staff morale and acceptance of criticism. We were seeking a new care home when she died after the third fall there. Relevant management team since changed and am now assured that senior managers recognised and dealt with most problems we saw.
Some problems less in their control, eg building layout, pressure on local NHS, corporate brand at times seemingly more concerned with presentation than fitness for purpose. My ratings relate to Mum's time there.


Meet the general manager and ask how they would respond to any concerns or feedback before it becomes a complaint.

Reply from Michelle Whitmill, General Manager at South Lodge Care Home - Avery Healthcare

Met recently with this relative before the date of the review, some 9 months after his mum had left our home. He was given the opportunity to discuss his concerns and his thoughts of how to report them.
South Lodge are very proud of our nursing team who have a wealth of experience within general and mental health nursing. They work closely with our large dedicated care team and are all supported by the management team 24 hours per day.
We have a manager available on site every day (including weekends) for a face to face meeting. Our care team provide the necessary care to a diverse selection of residents with varying physical, mental and emotional needs in an environment which is unique within Leicester. The South Lodge team strive to provide exceptional care and are happy to receive feedback so that we may continue to provide an excellent service for our residents and their families.

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Review from C K (Power of Attorney of Resident) published on 3 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my many visits, I have always found all staff and management to be courteous, helpful and supporting of both residents and visitors. They encourage the residents to take part in various activities and outings which they arrange.
There is always staff on hand to deal with any emergencies or just
the normal mishaps that can occur and they keep the same staff on each floor so the residents get used to them.
Security is good and all visitors are checked and sign in and out, together with cameras in the corridors. The gardens are well laid out to encourage walking and sitting areas as well as gardening activities. The meals are well balanced and cater for individual needs. The state of cleanliness is very good and staff are continuously maintaining a high standard in common areas and all rooms are cleaned daily.
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Review from Elaine H (Resident) published on 1 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely.
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Review from R H (Power of Attorney of Resident) published on 27 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a retired full-time hospital and nursing home Chaplain and visitor of many years, I would like to compliment staff and management of South Lodge for their excellent care of their resident's body, mind and spirit. Of body: individual nursing and personal care and monitoring; of mind: regular visiting
of residents and spoken to them in their degree of illness and encouraging residents to join in with the many activities held daily and meet other residents; of spirit: respect of the various faith traditions and offering religious services to the individuals to attend. The Lodge offers an atmosphere of well-being, care and health.
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Review from Marian K (Resident) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the service. Staff are friendly.
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Review from M B (Resident) assisted by family/friend published on 15 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been pampered, spoilt and I have enjoyed every minute. The food by the chef and the kitchen staff has been excellent. I can recommend this place easily. All the staff everywhere kitchen, nurses, cleaners were excellent. I could not nominate just one person it wouldn't be fair. The management and
staff have been marvellous.
Reply from Rachael Startin, CLM at South Lodge Care Home - Avery Healthcare

It was our pleasure to have you join the South Lodge family and a return stay could not happen soon enough.

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Current Review Score: 9.6 (9.564)

Overview of Review Score

The Review Score of 9.6 (9.564) out of 10 for South Lodge Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.621 for South Lodge Care Home - Avery Healthcare is calculated as follows: ( (187 Excellents x 5) + (45 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 248 Ratings = 4.621
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.943 Points relating to the number of positive Reviews for South Lodge Care Home - Avery Healthcare is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 20 Positive Reviews ÷ 21.2 = 0.943
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (25)

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Meet the Team (6)

Donna

Donna Bradley

Job Title: Home Manager Joined: 2024

South Lodge is delighted to introduce our Home Manager Donna Bradley.


Donna Bradley is the dedicated Home Manager at South Lodge, bringing with her a wealth of experience and a passion for ensuring the well-being of both residents and staff. With her compassionate leadership, Donna has fostered a warm and welcoming environment where the needs of each resident are always a top priority.


Her commitment to high-quality care, along with her approachable and hands-on management style, has made her an integral part of the South Lodge community. Donna strives to maintain a standard of excellence in all aspects of the home, ensuring that everyone feels valued, safe, and supported.

Jamal

Jamal Sheikh

Job Title: Client Liaison Manager Joined: 2024

Jamal Sheikh is the Customer Service Manager at South Lodge, where he plays a vital role in creating a positive and engaging environment for residents, families, and staff. With a strong focus on communication and relationship-building, Jamal ensures that every individual feels heard, respected, and cared for.


His proactive approach to managing resident needs, staff concerns, and family queries reflects his dedication to maintaining a high standard of service. Jamal is passionate about fostering a sense of community at South Lodge, continuously seeking new ways to enhance the resident experience through meaningful initiatives, events, and collaborations. His commitment to excellence and his personable nature make him a trusted and respected leader within the home.

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Bethany Thomson

Job Title: Deputy Manager

Beth, our dedicated Deputy Manager at South Lodge, brings compassion, leadership, and a deep commitment to resident wellbeing to everything she does. With a strong background in care and a genuine passion for supporting others, Beth works closely alongside the Home Manager and wider team to ensure the highest standards of care are consistently delivered.


Her approachable nature and calm presence make her a trusted figure among residents, families, and staff. Beth is always ready to listen, guide, and support—whether she’s mentoring a team member, helping to plan personalised care, or simply offering a reassuring word.


Driven by a strong sense of purpose and empathy, Beth plays a vital role in creating a warm, respectful, and supportive environment that truly feels like home for our residents.

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Sunny Patel

Job Title: Head Chef Joined: 2023

Sunny, our talented Head Chef at South Lodge, brings passion, creativity, and years of culinary expertise to every dish he prepares. With a strong focus on nutrition and flavour, Sunny ensures that every meal served is not only delicious but also tailored to the diverse dietary needs of our residents.


His dedication to using fresh, seasonal ingredients and his commitment to listening to residents’ preferences make him a true standout in our team. Whether it’s a comforting classic or an elegant three-course menu, Sunny leads the kitchen with warmth and precision—ensuring mealtimes are a highlight of the day for everyone at South Lodge.


Sunny believes that food is more than nourishment—it’s an experience that brings joy, connection, and comfort. We’re proud to have him leading our kitchen with such skill and heart.

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Joan Owen

Job Title: Head Housekeeper

Joan is the heart of our housekeeping team at South Lodge, bringing dedication, warmth, and an incredible attention to detail to everything she does. As Head Housekeeper, Joan leads by example—ensuring that our home is always spotless, welcoming, and comfortable for residents, families, and visitors alike.


With a strong sense of pride in her work, Joan goes above and beyond to create a clean, safe, and homely environment where residents can feel truly at ease. Her kind nature and commitment to high standards make her a much-loved member of the South Lodge family.


Whether she’s mentoring her team or adding those thoughtful finishing touches to a resident’s room, Joan plays an essential role in making South Lodge a place our residents are proud to call home.

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Phil Marshall

Job Title: Maintenance Manager

Phil is the man behind the scenes who keeps everything running smoothly at South Lodge. As our Maintenance Manager, he brings a wealth of practical knowledge, problem-solving skills, and a hands-on approach to maintaining the safety, functionality, and comfort of our home.


Whether it’s fixing a leaky tap, managing larger renovation projects, or performing daily safety checks, Phil tackles every task with care and efficiency. His calm and friendly manner makes him a familiar and reassuring presence to both residents and staff.


Phil takes great pride in ensuring that South Lodge remains not just well-maintained, but a safe and welcoming place for all who live and work here. He’s always happy to lend a hand, and no job is ever too big or too small.

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