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South Lodge Care Home - Avery Healthcare

307 London Road, Stoneygate, Leicester, Leicestershire LE2 3ND
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South Lodge Care Home - Avery Healthcare, Leicester
South Lodge Care Home - Avery Healthcare, Leicester
South Lodge Care Home - Avery Healthcare, Leicester

Located just off London Road, connecting Leicester to Market Harborough in the leafy conservation area of Stoneygate, South Lodge enjoys a splendid position with convenient access to shops, churches and the city centre. The home provides residential, respite and dementia care.

South Lodge Care Home in Leicester provides exceptional 24-hour care for individuals and couples, offering outstanding facilities and services within a comfortable, supportive care community. The care home offers...  

Care Provided by South Lodge Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500From £1,500
Residential Dementia CareFrom £1,500N/A

Contact South Lodge Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Donna Bradley(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (106)
  • Single Rooms with ensuite Wet Room (106)

Visiting

  • no restrictions on visiting times for residents. For enquiries or show arounds please visit between 9am - 5pm

Parking

  • car park available on site, with disabled spaces also available.

South Lodge Care Home - Avery Healthcare Reviews (104)

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9.8

South Lodge Care Home - Avery Healthcare has a Review Score of 9.8 (9.816) out of 10, based on 24 reviews in the last 2 years. Over all time South Lodge Care Home - Avery Healthcare has 104 reviews.

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Showing 104 reviews matching selected criteria
Review from C B (Wife of Resident) published on 16 December 2019 Submitted via Postal Card
Overall Experience
Dedicated staff always there for the residents and their families and friends.

Food presented very well and the kitchen staff are very helpful. Caring and patient with all residents comfort and cleanliness in the lounges and other areas could not be faulted.

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Review from Helen H (Daughter of Resident) published on 6 December 2019 Submitted via Website
Overall Experience

South Lodge is lovely, well designed and with lovely staff. It has provided the answer to our trauma of suddenly needing care for both elderly frail parents, when my mother's dementia and mobility issues escalated, resulting in her being unable to continue her caring role to my father, who has a choking risk and depression. We have received wonderful support from the customer care and management, and both parents now have all their needs met together with amazing compassion from the care staff. We are truly thankful. The big windows and garden views are a tonic to all, the food is very good and varied, decor is tasteful, gentle and comfortable, which certainly eased the move from old home to care home. And the gardens with mature trees are delightful for both residents and visitors, with the path enabling a circular wheelchair-friendly walk. Reception lounge and cafe also a welcome feature for visitors to spend some time with their loved ones out of their bedrooms.

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Review from Linda W (Daughter-in-law of Resident) published on 31 July 2019 Submitted via Postal Card
Overall Experience
My father in law has had a problem with the excessive temperature in his room. Despite raising a formal complaint some months ago, the management at the time did not take our complaint seriously.
Since raising the issue again, an air conditioning unit has been provided, which enables the temperature to be kept at a more comfortable level.

Thank you for your kindness and consideration.

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Review from RayJoan H (Respite Resident) published on 6 June 2019 Submitted via Postal Card
Overall Experience

My husband and myself spent a very happy fortnight in South Lodge. All the staff gave excellent service, nothing was too much trouble for them to do for us. It was, for us, like a holiday in a lovely hotel, a lovely room overlooking the garden. Thank you.

Reply from Kerstin Tolley, Customer Services Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to review our home, it is very much appreciated. It was lovely to have you stay with us and we welcome you back any time.

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Review from Julie P (Daughter-in-law of Resident) published on 6 June 2019 Submitted via Postal Card
Overall Experience
Excellent care from care staff on Langton - very pleasant, cheerful and engaging. Food is very nice - good selection available.
Housekeeping is OK - clothes are not hung up/put away properly and I regularly have to sort. Cleaning is good.

Property maintenance - the exterior of windows not cleaned since last summer. Needs to be done once monthly.

Reply from Kerstin Tolley, Customer Services Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to review our home, it is very much appreciated. I am pleased to advise that the windows have been cleaned and I will also pass on your comments to our housekeeping and care team to make the relevant improvements.

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Review from Jack Colin C (Resident / Service User) published on 22 May 2018 Submitted via Postal Card
Overall Experience

All staff cared very well for residents. A goodly number also cared about residents.

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Review from Dipak C (Son of Resident) published on 26 February 2018 Submitted via Website
Overall Experience

My parents stayed at South Lodge from January to February 2018. The home is not only luxurious but a homely, safe and friendly place. If anything it does not feel like a residential home but more like a holiday home. All staff were very happy and caring on Charnwood. The residents appeared well looked after and certainly, my parents were very happy with the care they received.

All in all the facility was well managed and the managers very supportive. I would highly recommend this place.

Reply from Sarah Croxtall, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

It was our pleasure to have your parents Dipak, they were absolutely lovely and we are so glad they enjoyed their stay, we will make sure we keep in touch with any events we have in future as we would love them to pop back in at any time for a coffee.

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Review from Anne D (Respite Resident) published on 14 November 2017 Submitted via Postal Card
Overall Experience
Staff made me feel at home and welcome. The service was pretty attentive most of the time and most staff knew who I was. The majority of staff spoke good English and had a kindly attitude.

The food was excellent, however, it would have been useful if I was told I needed to speak to the chef regarding my dietary needs. When I did find out, the message was not passed to the chef! Also, doctors were phoned and they rang back but the message was not passed on that my blood pressure and pulse should be taken each day. I eventually rang the doctor as I was fed up and worried that they should have called 3 days ago and I was not pleased that the nurse on my last night got my medication wrong.

Reply from Sarah Croxtall, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thanks for your feedback, just in response to your comments, all new residents are assessed for their care needs and lifestyle choices before joining our community, this will include any dietary requirements so our chef should be aware of your preferences before your arrival. With regards to the...  

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Review from Jan B (Daughter of Resident) published on 9 November 2017 Submitted via Website
Overall Experience
Dad went into South Lodge in February 2016 for respite care after a couple of falls at home, but after only two days, the nurses were not happy with the colour and swelling of his foot. The GP was called and as a result, Dad had his right leg amputated above the knee. He took the choice himself to return to South Lodge.

His room was on the ground floor with a patio door to the gardens. Throughout his time in South Lodge, he was cared for and well fed. The nurses and care teams could not have been kinder. He was clean and safely moved every time with a hoist. He had his own TV and his own phone line into the room, and a library of paperbacks to work through. The manager's and key care workers assigned to him were readily available if I had questions, and when he passed away it meant a lot that so many came to say goodbye at the end of their shifts. His passing was calm, quiet and peaceful, and the care and kindness given to him and to us as the family was brilliant.

Reply from Sarah Croxtall, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you Jan, we really miss your dad, as do the birds and squirrels - they don't get nearly as well fed as when he was here!

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Review from Holly M (Daughter of Resident) published on 6 October 2017 Submitted via Website
Overall Experience
This is one of the best facilities I have encountered in 35+ years in healthcare.

It has the look and feel of a 5-star hotel, visiting a pleasure for all the family.

Apartments vary and stay priced according to size and care needs, staffing levels are high and from waiting and maintenance to the care team, all are proud to work there and shower residents with love.

It is a large home but the care teams are floor based and strong relationships soon develop.

My mother had long resisted help; we were at crisis point, we persuaded her to go in for two weeks and on the third day she asked to stay.

Her pain was managed, ulcers improved immediately, things that had caused anxiety also removed e.g. falling, getting to the loo, eating well and isolation.

The activities were excellent - music, bridge, quizzes, trips out as well as 1-2-1, there were also events e.g. brass band, visiting horse.

Her passing was perfect, peaceful, GP and care staff sensitive; all family wishes met. If you can afford South Lodge, go.

Reply from Sarah Croxtall, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you Holly for such lovely words. I am so glad that your mum was able to enjoy some of her time at South Lodge and it was so nice to read the article about her in the local newspaper and get to know about her earlier life - what an amazing lady!

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Review from Brian W (Respite Resident) published on 20 September 2017 Submitted via Postal Card
Overall Experience
My second respite stay at South Lodge. Again a very enjoyable and restful break.

Having no close family and with a long term but established heard condition, I found the home a welcoming and friendly place where nothing was too much trouble for the staff. A reassuring and comfortable setup!

Reply from Sarah Croxtall, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you Brian, we will hopefully see you over the Christmas period and it is always our pleasure to have you stay.

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Review from Elizabeth M (Resident / Service User) published on 12 September 2017 Submitted via Postal Card
Overall Experience

I have been made to feel - at Signature South Lodge - as if it is now my home. I have an apartment overlooking the garden and feel very content having a coffee outside on my patio, reading the daily paper and seeing people stroll by.

The staff are, without exception, pleasant and helpful. There is a choice of menu at meal times - also an advantage is that you can always have a bath instead of a shower.

Reply from Sarah Croxtall, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

So glad to hear that you enjoyed your stay at South Lodge - we miss you in the patch working class!

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Review from Monique H (Resident / Service User) published on 12 September 2017 Submitted via Postal Card
Overall Experience

I was a resident at South Lodge for the last two weeks of June as my husband, my prime carer, had to leave the country on business. During my stay I was extremely well cared for in very comfortable accommodation. The staff were professional, attentive and caring. Menus were varied and offered adequate choice. South Lodge proposed numerous activities which helped to make my stay interesting and enjoyable.

Reply from Sarah Croxtall, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

So glad to hear that you enjoyed your stay Monique - we miss you in our patch working class!

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Review from Audrey R (Resident / Service User) published on 8 September 2017 Submitted via Postal Card
Overall Experience

Good experience friendly staff. I have been well looked after.

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Review from J T (Friend of Resident) published on 7 August 2017 Submitted via Postal Card
Overall Experience

I visited South Lodge whilst my friend was staying after her operation and was completely blown away by the elegance that greeted me in reception. The staff are all extremely friendly, the food was always tasty with plenty of options available and every time I visited, the home was always immaculate. My friend stayed for longer than planned because she did not want to go home. All of the carers made her feel as though she was part of one big happy family. I will definitely go there if I need a holiday.

Reply from Sarah, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you, we do feel as though we are one big family at South Lodge so it is lovely to hear that other people feel that way too!

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Review from Pamela R (Resident / Service User) published on 27 March 2017 Submitted via Postal Card
Overall Experience

I can't fault Signature South Lodge and I have used this care home twice for respite and know the staff very well. The food is good and plentiful and I can't fault the care. I will be returning in the Autumn.

Reply from Rachael Startin, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you for your lovely comments. It was our pleasure to have you stay at South Lodge and we look forward to welcoming you back again in the Autumn.

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Review from Angela D (Resident / Service User) published on 14 March 2017 Submitted via Postal Card
Overall Experience
I was very well looked after. No complaints.

I enjoyed my stay and would recommend it to anyone.

Reply from Rachael Startin, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

We are pleased that you enjoyed your stay at South Lodge and we look forward to welcoming you back again soon.

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Review from J H (Resident / Service User) published on 8 March 2017 Submitted via Postal Card
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Very Good

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Review from David (Son of Resident) published on 1 March 2017 Submitted via Website
Overall Experience
Outstanding facilities. Flexible charging: pay for the amount of care and size of room/flat required. Comprehensive activities programme, user involvement, stunning restaurant and garden. Clean, quiet, well maintained, friendly residents and staff. Seemingly let down, when my mother lived there, by a dysfunctional management of care team on the floor where she lived, leading to significant problems with communication, food, disability adaptation, staff morale and acceptance of criticism. We were seeking a new care home when she died after the third fall there. Relevant management team since changed and am now assured that senior managers recognised and dealt with most problems we saw.

Some problems less in their control, eg building layout, pressure on local NHS, corporate brand at times seemingly more concerned with presentation than fitness for purpose. My ratings relate to Mum's time there.

Meet the general manager and ask how they would respond to any concerns or feedback before it becomes a complaint.

Reply from Michelle Whitmill, General Manager at South Lodge Care Home - Avery Healthcare
Met recently with this relative before the date of the review, some 9 months after his mum had left our home. He was given the opportunity to discuss his concerns and his thoughts of how to report them.

South Lodge are very proud of our nursing team who have a wealth of experience within general...  

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Review from C K (Power of Attorney of Resident) published on 3 February 2017 Submitted via Postal Card
Overall Experience
On my many visits, I have always found all staff and management to be courteous, helpful and supporting of both residents and visitors. They encourage the residents to take part in various activities and outings which they arrange.
There is always staff on hand to deal with any emergencies or just the normal mishaps that can occur and they keep the same staff on each floor so the residents get used to them.

Security is good and all visitors are checked and sign in and out, together with cameras in the corridors. The gardens are well laid out to encourage walking and sitting areas as well as gardening activities. The meals are well balanced and cater for individual needs. The state of cleanliness is very good and staff are continuously maintaining a high standard in common areas and all rooms are cleaned daily.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 March 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (8) & Events (2)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 12 Feb 2025

    Although Staff Appreciation Week is traditionally in March, South Lodge Care Home in Leicester, an Avery Healthcare-owned facility, celebrated early to ensure every team member could participate. The care home...

Upcoming Events

Awards / Recognitions (26)

Accreditations

There are no accreditations posted yet for South Lodge Care Home - Avery Healthcare.

Meet the Team (6)

Donna Bradley
Donna BradleyJob Title:Home ManagerJoined: 2024

South Lodge is delighted to introduce our Home Manager Donna Bradley.

Donna Bradley is the dedicated Home Manager at South Lodge, bringing with her a wealth of experience and a passion for ensuring the well-being of both residents and staff. With her compassionate leadership, Donna has fostered a warm and welcoming environment where the needs of each resident are always a top priority.

Her commitment to high-quality care, along with her approachable and hands-on management style, has made her an integral part of the South Lodge community. Donna strives to maintain a standard of excellence in all aspects of the home, ensuring that everyone feels valued, safe, and supported.

Lisa Byrne
Lisa ByrneJob Title:Client Liaison ManagerJoined: 2026

Lisa is the Client Liaison Manager at South Lodge. With a strong focus on communication and relationship-building, is the first point of contact for all enquiries at the home, bringing extensive experience in customer and client services. She has a genuine passion for working with people and enjoys supporting individuals and families through every stage of their journey. Whether you are calling for initial information, visiting for a show-around, or arranging an admission,

Bethany Thomson
Bethany ThomsonJob Title:Deputy Manager

Beth, our dedicated Deputy Manager at South Lodge, brings compassion, leadership, and a deep commitment to resident wellbeing to everything she does. With a strong background in care and a genuine passion for supporting others, Beth works closely alongside the Home Manager and wider team to ensure the highest standards of care are consistently delivered.

Her approachable nature and calm presence make her a trusted figure among residents, families, and staff. Beth is always ready to listen, guide, and support—whether she’s mentoring a team member, helping to plan personalised care, or simply offering a reassuring word.

Driven by a strong sense of purpose and empathy, Beth plays a vital role in creating a warm, respectful, and supportive environment that truly feels like home for our residents.

Sunny Patel
Sunny PatelJob Title:Head ChefJoined: 2023

Sunny, our talented Head Chef at South Lodge, brings passion, creativity, and years of culinary expertise to every dish he prepares. With a strong focus on nutrition and flavour, Sunny ensures that every meal served is not only delicious but also tailored to the diverse dietary needs of our residents.

His dedication to using fresh, seasonal ingredients and his commitment to listening to residents’ preferences make him a true standout in our team. Whether it’s a comforting classic or an elegant three-course menu, Sunny leads the kitchen with warmth and precision—ensuring mealtimes are a highlight of the day for everyone at South Lodge.

Sunny believes that food is more than nourishment—it’s an experience that brings joy, connection, and comfort. We’re proud to have him leading our kitchen with such skill and heart.

Joan Owen
Joan OwenJob Title:Head Housekeeper

Joan is the heart of our housekeeping team at South Lodge, bringing dedication, warmth, and an incredible attention to detail to everything she does. As Head Housekeeper, Joan leads by example—ensuring that our home is always spotless, welcoming, and comfortable for residents, families, and visitors alike.

With a strong sense of pride in her work, Joan goes above and beyond to create a clean, safe, and homely environment where residents can feel truly at ease. Her kind nature and commitment to high standards make her a much-loved member of the South Lodge family.

Whether she’s mentoring her team or adding those thoughtful finishing touches to a resident’s room, Joan plays an essential role in making South Lodge a place our residents are proud to call home.

Phil Marshall
Phil MarshallJob Title:Maintenance Manager

Phil is the man behind the scenes who keeps everything running smoothly at South Lodge. As our Maintenance Manager, he brings a wealth of practical knowledge, problem-solving skills, and a hands-on approach to maintaining the safety, functionality, and comfort of our home.

Whether it’s fixing a leaky tap, managing larger renovation projects, or performing daily safety checks, Phil tackles every task with care and efficiency. His calm and friendly manner makes him a familiar and reassuring presence to both residents and staff.

Phil takes great pride in ensuring that South Lodge remains not just well-maintained, but a safe and welcoming place for all who live and work here. He’s always happy to lend a hand, and no job is ever too big or too small.

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