South Lodge Care Home - Avery Healthcare

I know Mum is happy and safe, which is a huge relief; thank you.

The daily activities are varied, and the team works hard to invite residents to join in. Mum particularly enjoys her trips out to the neighbouring Church. The care team is always willing to chat through any concerns and show kindness and care for Mum's needs. Thank you, South Lodge!

Thank you all so much again for looking after dad. It was a huge relief to know he was being cared for in a very positive way.

Her room is nice, the garden is lovely, and there are good shared facilities. The meals provided are nutritious, and Mum is encouraged to eat.

Mum initially moved here for a few weeks of respite care in November 2021. Within a matter of days, she'd decided that she wanted to stay and so she moved in permanently. She had lived on her own for the last nine years, and the combination of loneliness and the onset of vascular dementia had meant she was spending more and more time being confused and stressed out. Moving to South Lodge made a huge welcome and changed this; she quickly made a number of friends (both residents and staff) and began taking part in the range of activities provided. She also made daily use of the garden, which she loved. Sadly, vascular dementia got the better of her last weekend, and the shock of this hit the staff just as hard as it hit us. I could not have asked for a better place for Mum to spend her last few months. The staff are wonderful and extended the same kindness to myself and my brother when we came to clear her stuff, as they had to my mum throughout her stay. We are eternally grateful.

Thank you for your kindness to the team.

From the outset, the team have supported Mum to transition successfully into the home. Since being in South Lodge, she has been warmly and consistently supported, and she evidently feels secure. As a family, we very much appreciate the clear lines of communication, keeping us updated with Mum’s successes and any needs identified. When we visit, we always feel welcomed and encouraged by how well the team know Mum and that they are so caring towards her.

All in all, a lovely place.

Our dad has just recently gone into this cafe home, and we can’t fault the staff or the carers. The home is beautiful, and our dad's room has been made so homely and inviting for him. We are so happy with the whole atmosphere of this home and are so grateful to all the lovely carers and all the staff who are taking care of our dad. We thank you from the bottom of our hearts.

From the first telephone call to South Lodge Care Home to now, we could not be happier or more grateful for the absolute care, support and professionalism that we have received from all of the staff and carers. Through what has been a difficult and worrying time of moving our precious dad to a care home, we have been fully supported as a family. Our dad has settled very quickly and tells us that the staff there are all angels without wings! The ethos and whole feeling of South Lodge are welcoming and respectful to its residents. This provides us with massive reassurance that our dad is safe and well cared for and that he has a beautiful home where he can reach his full potential and continue his amazing life with grace, care, fun and happiness. Thank you all very much.

Really impressed by South Lodge. All staff were amazing and very caring. We've tried hard to find fault, but can't! The only thing to mention is perhaps communication between seniors and carers could be better and between shifts. My father-in-law was very happy for the few weeks he was there - he was terminally ill and couldn't have been in a better place. We knew he was being looked after, and it was a great help to us - we knew he was safe.

Mum had Vascular Dementia and an underlying Cancer diagnosis. She was living at home alone with carers twice a day when she took a sudden downward turn meaning I had to make a rapid decision for her safety to move her into care.

From the moment I met the team at South Lodge, I knew it was the right place for my mum. Each and every one of the team showed a level of care, compassion and professionalism throughout her short three-week stay. Her condition continued to deteriorate, despite the best care, but the team adapted their approach daily to adapt to her continual changing needs, nothing was too much trouble.

I will forever be grateful to everyone at South Lodge for helping us through a very difficult time for myself and my family.

Seriously cannot recommend the folks at South Lodge enough or think of words to do justice to what they achieve. Absolutely above and beyond expectations every step of the way, and do anything to accommodate the needs of their residents. There isn’t a nice care home around, and there aren’t staff that work as hard as these guys anywhere else. All my fears of my grandmother going into care were put aside within 5-minutes of talking to them.

Very kind, caring and attentive staff. Exactly what I needed and expected. My room was lovely, and I also have access to the beautiful well kept quiet gardens.

Mum had been becoming increasingly confused and frail and spent time in hospital. We realised that she needed more care than my sister or I could provide and she needed more company and activities. South Lodge supported us initially with respite care and we were so delighted with their care and attention that we have now made this permanent. She is in a lovely ground floor room with a small patio outside and she is very happy. She looks so much more relaxed and content that we are delighted. We are managing to see her regularly through the home’s careful Covid procedures. Thank you so much for your warmth and care.

Very grateful to South Lodge for providing the best care to my mum who went there for respite. The care provided was excellent and dignified. Mum was extremely happy. She said she wants to stay permanently. Carers, chef, staff everyone looked after her and gave her love and respect. Mum told me the home is like a five-star hotel. Chef was very kind and cooked dishes to her requirements. She had all the praises for the care she received. She left the world on a very happy soul. Rest in peace.

The staff at South Lodge are so friendly and caring. My mum has settled so quickly and seems to like everyone there. They cannot do enough for the residents and family and are always very helpful. I am so pleased we found this home.

I cannot thank them enough for the care they are giving my mum.

My mum has been at South Lodge for the past six weeks after a spell in hospital. Without exception, the staff have been caring, considerate and respectful of my mum's needs and wishes. They have done all they can to help her settle in these difficult times. As I have not been allowed to enter her room and sort her belongings, I have to rely on the staff to do this for me, I feel that they have taken my place, I am very grateful to them all. I have managed to see Mum a number of times during a room visit, although it's not the same as being able to visit in her own home, it's a good compromise. Your customer services manager has been exceptionally good, easy to talk to, and nothing is too much trouble for her. Thank you once again to all your staff.

I cannot speak highly enough of South Lodge Care Home. My mum moved here three weeks ago after a stay in the hospital, and the staff have all gone above and beyond to help her settle in. Nothing is ever to much trouble for any staff members, and any query I have whatever time of day is always dealt with quickly and efficiently. I had my first window visit with Mum today, which was so special, Mum looked immaculately dressed and had freshly washed, hair and for the first time in ages, she had a sparkle in her eyes. I was feeling a little emotional today, as it is my birthday, and the first one I have not spent with Mum, the staff made it extra special with the gorgeous video they sent me of Mum singing Happy Birthday with a little help; it has truly made my birthday, thank you all for this extra special Birthday gift; it means the world.

Staff at the home have been extremely helpful and kind in helping my aunt settle into the care home. They made the process of transfer from another care home where she had been for respite as simple and smooth as possible. When problems arose, they quickly sorted them, which necessitated my aunt moving rooms. She has nothing but praise for all the staff, and they seem to have adapted to her needs very well. Nothing is too much trouble for them. As we can't visit inside the home, I can't comment on all areas.