South Lodge Care Home - Avery Healthcare

307 London Road, Stoneygate, Leicester LE2 3ND
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9.6 95 Reviews
  • South Lodge Care Home - Avery Healthcare, Leicester
Located just off London Road, connecting Leicester to Market Harborough in the leafy conservation area of Stoneygate, South Lodge enjoys a splendid position with convenient access to shops, churches and the city centre. The home provides residential, respite and dementia care.

South Lodge Care Home in Leicester provides exceptional 24-hour care for individuals and couples, offering outstanding facilities and services within a comfortable, supportive care community. The care home offers 99 private apartments, ranging from studios to one- and two-bedroom suites. Each apartment features a private wet room-style bathroom, with some equipped with kitchenettes, allowing residents to maintain their desired level of independence. Residents can access the home's dedicated therapy suite, hair salon, greenhouse, potting shed, and more.

For those seeking specialised dementia care in Leicester, South Lodge offers a separate dementia care suite comprising 17 dedicated suites, each equipped with an en-suite wet room. These comfortable, open-plan spaces, naturally lit and attended to by specially trained staff, provide unique support tailored to residents requiring specialised dementia care.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1600
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1470
  • RESPITE Self-Funded Residential Dementia Care: from £1470

These prices are only a guideline, please contact South Lodge Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Donna Bradley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • All type of residential admissions accepted.
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (106)
  • Single Rooms with Ensuite Wet Room (106)

Visiting

  • no restrictions on visiting times for residents. For enquiries or show arounds please visit between 9am - 5pm

Parking

  • car park available on site, with disabled spaces also available.

South Lodge Care Home - Avery Healthcare Reviews (95)

9.6

South Lodge Care Home - Avery Healthcare has a Review Score of 9.6 (9.564) out of 10, based on 21 reviews in the last 2 years.
Over all time South Lodge Care Home - Avery Healthcare has 95 reviews.

Overall Experience
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Date Published
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Reviewer Connection to South Lodge Care Home - Avery Healthcare
  • 37
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Total of 95, showing 41-60
Review from Carolyn R (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had been becoming increasingly confused and frail and spent time in hospital. We realised that she needed more care than my sister or I could provide and she needed more company and activities. South Lodge supported us initially with respite care and we were so delighted with their care and attention
that we have now made this permanent. She is in a lovely ground floor room with a small patio outside and she is very happy. She looks so much more relaxed and content that we are delighted. We are managing to see her regularly through the home’s careful Covid procedures. Thank you so much for your warmth and care.
Reply from Yvonne Jacobs, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you very much for taking the time to review South Lodge Care Home and for your kind words. I could not be happier that your mother has settled right in to South Lodge, and really has become very quickly a popular member of our community. She is an absolute joy to be around, and we are so pleased that she is happy here. We certainly look forward to many more happy memories with her. Best Wishes Yvonne.

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Review from M N (Daughter of Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very grateful to South Lodge for providing the best care to my mum who went there for respite. The care provided was excellent and dignified. Mum was extremely happy. She said she wants to stay permanently. Carers, chef, staff everyone looked after her and gave her love and respect. Mum told me the
home is like a five-star hotel. Chef was very kind and cooked dishes to her requirements. She had all the praises for the care she received. She left the world on a very happy soul. Rest in peace.
Reply from Ryan Farrelly, Marketing Assistant at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home. It was a true pleasure to care for your mother and to have her stay here at South Lodge for her respite stay, and she is greatly missed by all those who were lucky enough to get to know her. Our staff team do a fantastic job at creating a warm and welcoming environment for all residents, and we are glad that your mother enjoyed her time here. Best Wishes.

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Review from Lindsey O (Daughter of Resident) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at South Lodge are so friendly and caring. My mum has settled so quickly and seems to like everyone there. They cannot do enough for the residents and family and are always very helpful. I am so pleased we found this home.


I cannot thank them enough for the care they are giving my mum.

Reply from Ryan Farrelly, Marketing Assistant at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home. Your kind words are truly invaluable to our staff, and we appreciate your positive feedback about our home. We are delighted to hear how well your mother has settled into the loving care community that we create. It is a true pleasure to have your mother stay with us here, and we are glad it gives you peace of mind knowing your mother is receiving an exceptional standard of care. Best Wishes.

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Review from Marie W (Daughter of Resident) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at South Lodge for the past six weeks after a spell in hospital. Without exception, the staff have been caring, considerate and respectful of my mum's needs and wishes. They have done all they can to help her settle in these difficult times. As I have not been allowed to enter her room
and sort her belongings, I have to rely on the staff to do this for me, I feel that they have taken my place, I am very grateful to them all. I have managed to see Mum a number of times during a room visit, although it's not the same as being able to visit in her own home, it's a good compromise. Your customer services manager has been exceptionally good, easy to talk to, and nothing is too much trouble for her. Thank you once again to all your staff.
Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home and for your kind words. We are delighted to hear that your mother has quickly settled into the loving community that we create, giving you peace of mind. Our highly trained staff team go above and beyond each day to create the warm and welcoming community our residents live within, whilst strictly following our stringent hygiene routine to keep all our resident safe. We look forward to inviting you for more regular safe visiting now the Government lockdown restrictions have eased. Best wishes.

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Review from Vicki R (Daughter of Resident) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of South Lodge Care Home. My mum moved here three weeks ago after a stay in the hospital, and the staff have all gone above and beyond to help her settle in. Nothing is ever to much trouble for any staff members, and any query I have whatever time of day is always dealt
with quickly and efficiently. I had my first window visit with Mum today, which was so special, Mum looked immaculately dressed and had freshly washed, hair and for the first time in ages, she had a sparkle in her eyes. I was feeling a little emotional today, as it is my birthday, and the first one I have not spent with Mum, the staff made it extra special with the gorgeous video they sent me of Mum singing Happy Birthday with a little help; it has truly made my birthday, thank you all for this extra special Birthday gift; it means the world.
Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home and for your lovely feedback. I am so pleased that your mother has quickly settled into the loving community that we create. Our highly trained staff go over and above the standards to ensure every resident is made welcome, it is a pleasure to have her living with us. Our staff team will be delighted to hear how happy you are with our home and the care your mother has received. Best wishes.

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Review from Deb M (Niece of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at the home have been extremely helpful and kind in helping my aunt settle into the care home. They made the process of transfer from another care home where she had been for respite as simple and smooth as possible. When problems arose, they quickly sorted them, which necessitated my aunt moving
rooms. She has nothing but praise for all the staff, and they seem to have adapted to her needs very well. Nothing is too much trouble for them. As we can't visit inside the home, I can't comment on all areas.
Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home and for your kind words. Our staff team ensure to go above and beyond to provide the highest care for all our residents, whether that be for those in short respite care or for our long term residents. We are delighted to hear that your Aunt felt safe and comfortable. Best wishes.

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Review from Bob A (Son of Resident) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The facilities and staff at South Lodge are very good indeed. My father is nearly 90 and has advanced Parkinson's disease. He has been at South Lodge for 7 years and has been very well cared for. I would recommend it to anyone who could afford it.
Reply from Ryan Farrelly, Marketing Assitant at South Lodge Care Home - Avery Healthcare

Hi Bob, thank you for reviewing South Lodge Care Home. Our staff team will be delighted to hear such kind words. I will ensure to pass on the message. Best wishes.

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Review from Julie M (Relative of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has been at South Lodge for several years. It was chosen because of the high standard of accommodation, closely matching the flat my relative had to leave. The staff who look after my relative have been kind, attentive and caring with a very good knowledge of the medical and personal needs.
The senior staff are exceptional, their work ethic has impressed me. They always inform me of any issues or problems as they occur, these have been dealt with in a timely, professional manner with the discussion if necessary. The management are very approachable and the reception and maintenance staff are friendly. Should I have another relative requiring care I look no further than South Lodge.
Reply from Sharon Milledge-Ball, Deputy Manager at South Lodge Care Home - Avery Healthcare

It was an absolute pleasure to read your review, thank you. We do aim to provide a home from home environment here at South Lodge, so it is lovely to hear that we are achieving this for your relative. Getting to know our residents is important to the whole team. I am sure that I speak on behalf of all of our team when I say that it is lovely to have your relative as part of our family.

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Review from Barbara G (Niece of Resident) published on 10 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt was treated with the utmost care and dignity by the truly wonderful staff on her floor. I cannot begin to thank them enough for everything they did. Please give them all a pay rise.
Reply from Yvonne Jacobs, Manager at South Lodge Care Home - Avery Healthcare

Thank you for your lovely message. Your aunt was absolutely one in a million. We all here at South Lodge feel privileged to have been able to care for her. She was a unique and wonderful lady, we all miss her dearly.

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Review from Felicity G (Daughter of Resident) published on 10 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents have been residents since January 2020 - initially as respite and then full time. They and the family are very happy with the standard of care and the facilities at the home. Obviously, things are a bit different from normal with COVID restrictions and I know that trips out and the facility
to visit will be very different I hope soon, but within the regulations, the staff have been as flexible as possible. I would like to extend a thank you to all the staff who have been truly marvelous with my parents' needs - very kind and welcoming to my sister and myself.
Reply from yvonne jacobs, home manager at South Lodge Care Home - Avery Healthcare

Thank you so much for your lovely feedback. I can honestly say it is an absolute pleasure to have your mum and dad here, they really are an absolute joy. We have particularly enjoyed recently sharing birthday and anniversary celebrations with them. We are looking forward to being able to safely welcome visitors back into the home.

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Review from Shiela H (Respite Resident) published on 2 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have stayed at respite homes in the past but none were as good as this home. I was treated like a queen and nothing was too much trouble the staff were polite and friendly and I felt like I was at home and not in a home. The range of activities were perfect and kept my mind active and the food (especially
the breakfast) was lovely. I wouldn’t hesitate to stay there again should the need arise. The room and areas were very clean at all times and the care given was very good. My washing was collected and returned within 24 hours and was fully ironed. I would strongly recommend this home as a positive place to stay.
Reply from yvonne jacobs, home manager at South Lodge Care Home - Avery Healthcare

It was an absolute joy having you here with us. We endeavour to ensure all of our residents receive the highest quality care and environment. We are certainly looking forward to welcoming you back to South Lodge.

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Review from Saul A (Son of Resident) published on 2 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is a resident at South Lodge, the staff here are fantastic. They really take care of the patients and always keep you informed on what's happening, set in beautiful surroundings as well. Highly recommend!
Reply from Yvonne Jacobs, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for your feedback. Your father is a much-loved resident here at South Lodge. His jokes and sense of humour keep us all smiling that is for sure. He has recently been helping us prepare for our evening at socially distanced proms which you can see on our Facebook group. He really enjoyed it and had a good old fashioned sing-song with us too.

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Review from Michael E (Respite Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having come to South Lodge after three weeks in the hospital where we were treated for Coronavirus, we were given a very warm welcome and this welcome and kindness we experienced from all the staff who looked after us and made sure we were happy.
The menus were a delight and we feel our fastest recovery
was aided by our experience here.
Reply from Yvonne Jacobs, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you for your lovely words. We loved having you both here to stay with us and we're so happy to be a part of your recovery journey. We hope that you will come back to see us when we are open to visitors and it is safe for you to visit. We really do miss you both. We hope that you both are doing well and are now fully recovered.

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Review from S L (Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring, efficient and friendly. Premises are very clean and beautifully decorated.
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Review from Simon H (Son of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at South Lodge since last March, and while my comments relate to the current month, Mum's care throughout has been excellent. During these very trying times - including Leicester's additional lock-down - the staff that I have dealt with have been very helpful and accommodating,
with nothing being too much trouble. My mum (91 years), who was under-weight when she first arrived at the home, and slightly anaemic, has since regained her normal weight and is back to full health. The staff set up numerous Skype calls between Mum and I during lockdown - vital for Mum's well-being - and despite being sad at losing her former home, she is happy to be at South Lodge. I've also been impressed by how innovative staff have been, while they have not been able to allow third parties on site. Lost track of how many Facebook clips I've seen of Mum in a singalong, doing a quiz, or waving Union Jack flags on the VE Day anniversary. Anyway, top marks to South Lodge!
Reply from Yvonne Jacobs, home manager at South Lodge Care Home - Avery Healthcare

Thank you for your kind words. Your mum has settled in so well here at South Lodge and always joins in with any activities we have. Most recently we presented her with a certificate of thank you for going the extra mile for Carers Weeks. This was an event whereby her laps of the gardens were counted towards our step count for the month, and I can honestly say, she really did go the extra mile. She has a good group of friends and will always have a cheery "good morning" to start her day. She really is a delight.

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Review from Simon L (Son of Resident) published on 10 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A fantastic care home to which my mother could not have been made more welcome. The staff and facilities are fantastic and they have managed her transition into the home with real care and concern. It's ideal.
Reply from Yvonne Jacobs, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for your review, your mother is a fantastic lady and it honestly feels like she's always been here. I'm so glad she's enjoying being here as much as we are enjoying having her here.

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Review from Russell E (Son of Resident) published on 10 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents were admitted together after a lengthy stay in hospital after contracting and then recovering from Covid 19. Their initial respite care included a period of quarantining in a twin-bedroomed flat at South Lodge. During this period the communication between South Lodge and other family members
was excellent and my parents found their quarters spacious and just what they needed. Most important of all was the care they received from South Lodge's staff members - always jolly and so helpful in looking after all my parents' needs. I think my impression of South Lodge can be best summed up by my dad, who phoned me just after arriving to say "this place is like a luxury hotel with nurses". In fact, he keeps calling it a 'hotel' - a slip of the tongue maybe, but sums up his feelings and just how much South Lodge has all helped in my mother and father's continued recovery from Covid.
Reply from Yvonne Jacobs, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for your lovely review, it has been an absolute pleasure looking after your parents and we miss them already. They truly are an inspirational couple and I will pass on your kind words to all the staff involved.

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Review from Katie P (Daughter of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
Mum was extremely happy in South Lodge. She had a lovely apartment and the carers were lovely. Any issues we had were dealt with quickly and we were always treated with care and courtesy. The freedom to treat the home as Mum's home meant that we could have family get-togethers in the way that we always
did. This was very important to Mum, who had always been the head of our family.
Reply from Yvonne Jacobs, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you for your lovely review, your mum and her wonderful family are greatly missed by us all. Please feel free to call in and see us again when we can all get back to normal.

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Review from Judith S (Daughter of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
During Mum’s illness, we were treated with kindness and compassion. During the current pandemic, it has been really difficult for everyone in a care home setting. However, we were allowed to spend as much time as possible with Mum. I can’t fault the care that Mum had or the support given to her family.
Reply from Yvonne Jacobs, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you for your lovely comments. We really do miss your mum and her lovely family. Your mother was a much loved resident at South Lodge. We are so glad that you got to spend as much time with her as possible.

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Review from Sarah T (Daughter of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother received from everyone was second to none. They went over and above to deliver the individual care my mother needed. I was confident and trusted the care she received. They kept the family involved with all aspects of care and decisions. There was nothing I was unhappy with. The
home is kept extremely clean and tidy and has excellent facilities. All staff are remarkable and show kindness and compassion. Everyone is very professional. I would highly recommend this care home. My mother’s main carers couldn’t do enough to help her and support her. I was most impressed with the care she received during the 16 months she lived there for. Thank you so much.
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Current Review Score: 9.6 (9.564)

Overview of Review Score

The Review Score of 9.6 (9.564) out of 10 for South Lodge Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.621 for South Lodge Care Home - Avery Healthcare is calculated as follows: ( (187 Excellents x 5) + (45 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 248 Ratings = 4.621
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.943 Points relating to the number of positive Reviews for South Lodge Care Home - Avery Healthcare is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 20 Positive Reviews ÷ 21.2 = 0.943
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (25)

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Meet the Team (6)

Donna

Donna Bradley

Job Title: Home Manager Joined: 2024

South Lodge is delighted to introduce our Home Manager Donna Bradley.


Donna Bradley is the dedicated Home Manager at South Lodge, bringing with her a wealth of experience and a passion for ensuring the well-being of both residents and staff. With her compassionate leadership, Donna has fostered a warm and welcoming environment where the needs of each resident are always a top priority.


Her commitment to high-quality care, along with her approachable and hands-on management style, has made her an integral part of the South Lodge community. Donna strives to maintain a standard of excellence in all aspects of the home, ensuring that everyone feels valued, safe, and supported.

Jamal

Jamal Sheikh

Job Title: Client Liaison Manager Joined: 2024

Jamal Sheikh is the Customer Service Manager at South Lodge, where he plays a vital role in creating a positive and engaging environment for residents, families, and staff. With a strong focus on communication and relationship-building, Jamal ensures that every individual feels heard, respected, and cared for.


His proactive approach to managing resident needs, staff concerns, and family queries reflects his dedication to maintaining a high standard of service. Jamal is passionate about fostering a sense of community at South Lodge, continuously seeking new ways to enhance the resident experience through meaningful initiatives, events, and collaborations. His commitment to excellence and his personable nature make him a trusted and respected leader within the home.

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Bethany Thomson

Job Title: Deputy Manager

Beth, our dedicated Deputy Manager at South Lodge, brings compassion, leadership, and a deep commitment to resident wellbeing to everything she does. With a strong background in care and a genuine passion for supporting others, Beth works closely alongside the Home Manager and wider team to ensure the highest standards of care are consistently delivered.


Her approachable nature and calm presence make her a trusted figure among residents, families, and staff. Beth is always ready to listen, guide, and support—whether she’s mentoring a team member, helping to plan personalised care, or simply offering a reassuring word.


Driven by a strong sense of purpose and empathy, Beth plays a vital role in creating a warm, respectful, and supportive environment that truly feels like home for our residents.

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Sunny Patel

Job Title: Head Chef Joined: 2023

Sunny, our talented Head Chef at South Lodge, brings passion, creativity, and years of culinary expertise to every dish he prepares. With a strong focus on nutrition and flavour, Sunny ensures that every meal served is not only delicious but also tailored to the diverse dietary needs of our residents.


His dedication to using fresh, seasonal ingredients and his commitment to listening to residents’ preferences make him a true standout in our team. Whether it’s a comforting classic or an elegant three-course menu, Sunny leads the kitchen with warmth and precision—ensuring mealtimes are a highlight of the day for everyone at South Lodge.


Sunny believes that food is more than nourishment—it’s an experience that brings joy, connection, and comfort. We’re proud to have him leading our kitchen with such skill and heart.

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Joan Owen

Job Title: Head Housekeeper

Joan is the heart of our housekeeping team at South Lodge, bringing dedication, warmth, and an incredible attention to detail to everything she does. As Head Housekeeper, Joan leads by example—ensuring that our home is always spotless, welcoming, and comfortable for residents, families, and visitors alike.


With a strong sense of pride in her work, Joan goes above and beyond to create a clean, safe, and homely environment where residents can feel truly at ease. Her kind nature and commitment to high standards make her a much-loved member of the South Lodge family.


Whether she’s mentoring her team or adding those thoughtful finishing touches to a resident’s room, Joan plays an essential role in making South Lodge a place our residents are proud to call home.

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Phil Marshall

Job Title: Maintenance Manager

Phil is the man behind the scenes who keeps everything running smoothly at South Lodge. As our Maintenance Manager, he brings a wealth of practical knowledge, problem-solving skills, and a hands-on approach to maintaining the safety, functionality, and comfort of our home.


Whether it’s fixing a leaky tap, managing larger renovation projects, or performing daily safety checks, Phil tackles every task with care and efficiency. His calm and friendly manner makes him a familiar and reassuring presence to both residents and staff.


Phil takes great pride in ensuring that South Lodge remains not just well-maintained, but a safe and welcoming place for all who live and work here. He’s always happy to lend a hand, and no job is ever too big or too small.

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