South Lodge Care Home - Avery Healthcare

The facilities and staff at South Lodge are very good indeed. My father is nearly 90 and has advanced Parkinson's disease. He has been at South Lodge for 7 years and has been very well cared for. I would recommend it to anyone who could afford it.

My relative has been at South Lodge for several years. It was chosen because of the high standard of accommodation, closely matching the flat my relative had to leave. The staff who look after my relative have been kind, attentive and caring with a very good knowledge of the medical and personal needs. The senior staff are exceptional, their work ethic has impressed me. They always inform me of any issues or problems as they occur, these have been dealt with in a timely, professional manner with the discussion if necessary. The management are very approachable and the reception and maintenance staff are friendly. Should I have another relative requiring care I look no further than South Lodge.

My Aunt was treated with the utmost care and dignity by the truly wonderful staff on her floor. I cannot begin to thank them enough for everything they did. Please give them all a pay rise.

Both my parents have been residents since January 2020 - initially as respite and then full time. They and the family are very happy with the standard of care and the facilities at the home. Obviously, things are a bit different from normal with COVID restrictions and I know that trips out and the facility to visit will be very different I hope soon, but within the regulations, the staff have been as flexible as possible. I would like to extend a thank you to all the staff who have been truly marvelous with my parents' needs - very kind and welcoming to my sister and myself.

I have stayed at respite homes in the past but none were as good as this home. I was treated like a queen and nothing was too much trouble the staff were polite and friendly and I felt like I was at home and not in a home. The range of activities were perfect and kept my mind active and the food (especially the breakfast) was lovely. I wouldn’t hesitate to stay there again should the need arise. The room and areas were very clean at all times and the care given was very good. My washing was collected and returned within 24 hours and was fully ironed. I would strongly recommend this home as a positive place to stay.

My father is a resident at South Lodge, the staff here are fantastic. They really take care of the patients and always keep you informed on what's happening, set in beautiful surroundings as well. Highly recommend!

The menus were a delight and we feel our fastest recovery was aided by our experience here.

Staff are very caring, efficient and friendly. Premises are very clean and beautifully decorated.

My mum has been a resident at South Lodge since last March, and while my comments relate to the current month, Mum's care throughout has been excellent. During these very trying times - including Leicester's additional lock-down - the staff that I have dealt with have been very helpful and accommodating, with nothing being too much trouble. My mum (91 years), who was under-weight when she first arrived at the home, and slightly anaemic, has since regained her normal weight and is back to full health. The staff set up numerous Skype calls between Mum and I during lockdown - vital for Mum's well-being - and despite being sad at losing her former home, she is happy to be at South Lodge. I've also been impressed by how innovative staff have been, while they have not been able to allow third parties on site. Lost track of how many Facebook clips I've seen of Mum in a singalong, doing a quiz, or waving Union Jack flags on the VE Day anniversary. Anyway, top marks to South Lodge!

A fantastic care home to which my mother could not have been made more welcome. The staff and facilities are fantastic and they have managed her transition into the home with real care and concern. It's ideal.

My parents were admitted together after a lengthy stay in hospital after contracting and then recovering from Covid 19. Their initial respite care included a period of quarantining in a twin-bedroomed flat at South Lodge. During this period the communication between South Lodge and other family members was excellent and my parents found their quarters spacious and just what they needed. Most important of all was the care they received from South Lodge's staff members - always jolly and so helpful in looking after all my parents' needs. I think my impression of South Lodge can be best summed up by my dad, who phoned me just after arriving to say "this place is like a luxury hotel with nurses". In fact, he keeps calling it a 'hotel' - a slip of the tongue maybe, but sums up his feelings and just how much South Lodge has all helped in my mother and father's continued recovery from Covid.

Mum was extremely happy in South Lodge. She had a lovely apartment and the carers were lovely. Any issues we had were dealt with quickly and we were always treated with care and courtesy. The freedom to treat the home as Mum's home meant that we could have family get-togethers in the way that we always did. This was very important to Mum, who had always been the head of our family.

During Mum’s illness, we were treated with kindness and compassion. During the current pandemic, it has been really difficult for everyone in a care home setting. However, we were allowed to spend as much time as possible with Mum. I can’t fault the care that Mum had or the support given to her family.

The care my mother received from everyone was second to none. They went over and above to deliver the individual care my mother needed. I was confident and trusted the care she received. They kept the family involved with all aspects of care and decisions. There was nothing I was unhappy with. The home is kept extremely clean and tidy and has excellent facilities. All staff are remarkable and show kindness and compassion. Everyone is very professional. I would highly recommend this care home. My mother’s main carers couldn’t do enough to help her and support her. I was most impressed with the care she received during the 16 months she lived there for. Thank you so much.

This care and support gave me and my sisters great comfort, knowing he was being fed well and cared for in every way possible and for that, we thank you all.

Over the years since South Lodge opened, I have visited friends and family here (including an Uncle) and I have (on most occasions) been satisfied with the care given. I have not directly been involved with care plans.

It would be nice to have regular updates of how she is and how much care she needs and receives eg: prompts for personal hygiene.

I reviewed several care homes when first setting my mum up and South Lodge was by far the best me and my sisters visited, that was 4 months ago and Mum has been made welcome with an excellent standard of care.

It would be easy to talk about the many wonderful features of South Lodge Care Home, and no doubt you could get this from their website, but what’s hard to quantify is the unconditional love and care the staff have for their residents. I can’t remember when I last saw Mum so happy. A 5-star environment with the passion and commitment to match.

The other indicator is cleanliness. Unlike some care facilities, South Lodge has clean lines and an air of freshness that starts at the front door and continues throughout rooms and common areas. It’s warm, inviting and fosters a sense of comfort and belonging.

Mum was only in for respite care, but in the short time she was there, she found she had another family and another home from home.

In our case, respite care for a limited period, satisfactory. For a long period, or permanently, we would require a larger bedroom. We have no complaints about the service or the attention from the staff. Everyone we come into contact with were at great pains to please and make us welcome.