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South Lodge Care Home - Avery Healthcare

307 London Road, Stoneygate, Leicester, Leicestershire LE2 3ND
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South Lodge Care Home - Avery Healthcare, Leicester
South Lodge Care Home - Avery Healthcare, Leicester
South Lodge Care Home - Avery Healthcare, Leicester

Located just off London Road, connecting Leicester to Market Harborough in the leafy conservation area of Stoneygate, South Lodge enjoys a splendid position with convenient access to shops, churches and the city centre. The home provides residential, respite and dementia care.

South Lodge Care Home in Leicester provides exceptional 24-hour care for individuals and couples, offering outstanding facilities and services within a comfortable, supportive care community. The care home offers...  

Care Provided by South Lodge Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500From £1,500
Residential Dementia CareFrom £1,500N/A

Contact South Lodge Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Donna Bradley(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (106)
  • Single Rooms with ensuite Wet Room (106)

Visiting

  • no restrictions on visiting times for residents. For enquiries or show arounds please visit between 9am - 5pm

Parking

  • car park available on site, with disabled spaces also available.

South Lodge Care Home - Avery Healthcare Reviews (104)

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9.8

South Lodge Care Home - Avery Healthcare has a Review Score of 9.8 (9.816) out of 10, based on 24 reviews in the last 2 years. Over all time South Lodge Care Home - Avery Healthcare has 104 reviews.

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Showing 104 reviews matching selected criteria
Review from A A (Daughter of Resident) published on 14 March 2025 Submitted via Website
Overall Experience
Thank you to the staff at South Lodge for looking after my mother during the last 26 months of her life. After losing my father and a hospital stay following pneumonia and a hip fracture she did not want to return home. At SL although anxious at first she felt safe comfortable and well looked after and ultimately chose to stay.
Continuity of care is important and when staff turnover is low the care on each floor works very well and family members are assured that the staff know their relative and that messages are relayed within the team.

The rooms - mini apartments - are excellent well equipped and furnished and can be made to feel very homely. My mum always loved her room! The staff are kind and caring and the meals good with a choice of dining options. There is a welcoming atmosphere created by staff (including non-carers) investing in residents' wellbeing. There is a very good attempt to offer diverse activities that will appeal. I recommend SL to anyone looking for a care solution.

Reply from Jamal Sheikh, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you for sharing such heartfelt feedback about your mother's time at South Lodge. We are truly honored to have been a part of her journey and to have provided her with a safe, comfortable, and caring environment. It means so much to us that she felt at home and well looked after during her...  

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Review from David R (Husband of Resident) published on 24 February 2025 Submitted via Website
Overall Experience
We visited South Lodge for the first time and were naturally anxious about what this would be like.
The Client Liaison Manager spent a considerable amount of time with us showing us around and making us feel very comfortable. He was very kind and considerate and he is clearly in the right job as he really cares about what he does.
The home is lovely and it really has a home feeling, with beautiful surroundings inside and out. The staff were all very attentive to residents and it felt like a really nice place to be.

Thanks again to the staff, your kindness and professionalism make you an ambassador for South Lodge.

Reply from Jamal Sheikh, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to share such a thoughtful review of your visit to South Lodge. We understand that choosing the right home can be a big decision, and we're delighted to hear that your experience with myself and the team helped put you at ease. Our goal is always to create a warm,...  

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Review from Vanessa N (Daughter of Resident) published on 24 December 2024 Submitted via Website
Overall Experience
My 90-year-old mum was a resident at South Lodge for 6.5 weeks as she was too poorly to go home after discharge from hospital after a fall. All the staff from our first enquiry down to the day-to-day carers were so kind and lovely not just to Mum but also to me and my family and Mum's friends who visited. Mum just needed some respite care but we would thoroughly recommend South Lodge. They were flexible about this as we weren't sure just what we needed when Mum first arrived. Thank you to everyone who made Mum's enforced stay such a positive and happy one.
The food was excellent and Mum had a wide variety of tasty food as a vegetarian.
The laundry system was amazing. Mum didn't want to engage with the social aspects but there were always lots of residents seated in the reception bistro-style area who seemed very happy.

For anyone looking for respite care, I would thoroughly recommend SL. It is clearly a home that has the residents at the heart of its care. Thank you to one and all.

Reply from Jamal Sheikh, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for your kind words and wonderful review. It was truly a pleasure to meet you and your family We're delighted to hear that you had a positive experience at South Lodge. We're passionate about providing the best possible care and creating a welcoming atmosphere, so feedback like...  

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Review from A R (Son of Resident) published on 5 September 2024 Submitted via Website
Overall Experience

The entire team at South Lodge are exceptional. They went out of their way to ensure my 91-year-old dad settled in well. The home is really beautiful and the activities are amazing. Thank you to the whole team.

Reply from Jamal Sheikh, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Many thanks for your kind words. It was a pleasure getting to know your family and your father. Wishing you all the best for the future.

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Review from Judy P (Daughter of Resident) published on 27 June 2024 Submitted via Website
Overall Experience

My mum and sister are both residents at South Lodge, and the standard of care they have received has been exemplary. Everything from the facilities provided, the standard of the accommodation and the catering is to a very high standard; not to mention the carers and staff who go above and beyond to cater for their every need in terms of daily care. The programme of entertainment and activities is fantastic, and as a family, we feel that our loved ones are safe and happy in such wonderful surroundings. Would highly recommend it to anyone looking to find residential care for loved ones!

Reply from Jamal Sheikh, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to review our home, it is very much appreciated. It has been a pleasure getting to know your family and I will ensure to pass on your kind words to the staff.

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Review from C P (Relative of Resident) published on 17 June 2024 Submitted via Website
Overall Experience
South Lodge demonstrates admirably the 'care' in 'care home'.

The staff show compassion and understanding, endless patience which enables my relatives to have some period of relaxation knowing that my relative is safe, secure and being looked after as if I was doing it myself.

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Review from Jackie H (Friend of Resident) published on 12 April 2024 Submitted via Website
Overall Experience

Due to lack of attention and poor communication skills my loved one was allowed to walk out and wander the streets until he fell, sustained a head injury and was in hospital for a week. Staff didn’t even notice he was missing, very poor standards of care and then not willing to take responsibility for the incident, care was fragmented and the resident lost weight whilst under their care.

Reply from Philip Whitaker, Senior Regional Director at South Lodge Care Home - Avery Healthcare

We are very sorry that this incident occurred and we have offered our apologies to the resident and to his family. We reported this incident to the Local Authority's Adult Protection Team and will consider any recommendations they may make. We have since revised our procedures and have increased...  

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Review from A P (Daughter of Resident) published on 21 November 2023 Submitted via Website
Overall Experience

The staff at South Lodge have been great at caring for my mother and helping her to settle in as a resident. Mum feels 'at home' with her own furniture and pictures. She's joining in with activities and enjoying a healthy diet. Everyone has been very supportive of the family, responding to queries and adjusting Mum's care to suit her needs.

Reply from Kerstin Tolley, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to review our home, it is very much appreciated. It has been a pleasure getting to know your mum and I will ensure to pass on your kind words to the staff.

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Review from Tracey W (Daughter of Resident) published on 29 September 2023 Submitted via Postal Card
Overall Experience

My mother has moved to South Lodge from another care home. As a result, she is much less anxious and considerably happier, which is down to the excellent care provided by staff here. Despite being in the more advanced stage of dementia, she has been included in activities and enjoys being taken to church. In addition, her speech and mobility have improved and she is very fond of the carers.

Reply from Kerstin Tolley, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to review our care home; your feedback is very much appreciated. We are delighted to hear that your mother has settled in with us so well and will pass on your wonderful feedback to the team.

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Review from Marie B (Daughter of Resident) published on 25 September 2023 Submitted via Postal Card
Overall Experience

After a bad experience at a previous care home, South Lodge managed our mother brilliantly. From the initial introduction, the professionalism of the manager, assessor and both senior care staff and support staff all have provided a very positive experience. Well done to the team, you're a credit to both residents and their families who feel included in the decision-making for our loved ones, providing a safe and caring environment in which positive memories can be made with out mother.

Reply from Kerstin Tolley, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review our care home, your feedback is truly appreciated. We are delighted that you and your family chose us and that we have met your expectations while supporting your mother. It has been an absolute pleasure getting to know your mother who will bring a smile to our faces on a daily basis. I will be sure to pass your feedback on to the rest of the team

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Review from Joanne C (Daughter of Resident) published on 1 September 2023 Submitted via Website
Overall Experience
Very friendly, welcoming and efficient from enquiry to moving in.
My family were desperate to find respite for my Mother following an unpleasant experience at a different home. I popped in to enquire, fully expecting to have to book an appointment, but I was seen within minutes by Kerstin the customer services manager. Mum needed a profile bed and this was achieved very swiftly. They were able to accommodate my Mum within 5 days! And after 2 respite stays, she has now become a permanent resident earlier this month. She is very happy there. The care is excellent (there was just a small issue with one carer and this was dealt with and resolved quickly). All the staff are so friendly and the place has such a relaxed and welcoming atmosphere.

They provide a wide range of activities. Very clean and high-quality interior decor.

Reply from Kerstin Tolley, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to review our care home, your feedback is very much appreciated and it has been a pleasure to welcome your mum and yourself to our South Lodge community. Your continued support has been greatly appreciated and as always if you require any further support you need only ask.

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Review from Anne W (Daughter of Resident) published on 28 June 2023 Submitted via Website
Overall Experience
The home is nicely decorated, with good meals. The staff are very friendly, and the activities organiser is friendly and helpful and always looking for new ways to entertain the residents. The staff are all very encouraging to the residents. My mum went in for respite and decided to stay!
When I ask a question of the management, they always reply in a clear and helpful way the same day.

Yes, it is expensive, but in this case, I feel you get what you pay for, and it is worth the extra compared with cheaper homes.

Reply from Kerstin Tolley, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for your review of our home; your feedback is appreciated. It has been a pleasure having your mum here with us, and we are all so glad that she has decided to make this her home. The staff will continue to work with you and Mum to make her stay as enjoyable as possible.

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Review from Mel W (Daughter of Resident) published on 11 May 2023 Submitted via Website
Overall Experience

My parents had three weeks of respite at South Lodge Care Home recently whilst I was out of the country. This gave myself and other family members the confidence that they were safe and well cared for. Their accommodation was beautiful, and all the staff did an amazing job looking after their needs and keeping them happy. It was a huge step for my parents to agree to go into respite as they cherish their independence. The experience was definitely a positive one, as they are both happy to have another stay in the future. Finally, not forgetting the kitchen staff... My parents loved the food and were well-fed during their stay! Thank you, South Lodge.

Reply from Kerstin Tolley, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to review South Lodge; it has been our pleasure to support your parents and look forward to welcoming them back soon.

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Review from Jeremy R (Son of Resident) published on 26 April 2023 Submitted via Website
Overall Experience

South Lodge is a competent, caring, friendly and well-run care home. The staff are always knowledgable and helpful and provide an excellent service. The rooms have really good facilities. I would highly recommend them.

Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester. We are delighted to hear how satisfied you are with the facilities on offer and the quality of care provided by our dedicated staff team. I will be sure to pass on your kind comments. Best wishes.

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Review from Patricia S (Friend of Resident) published on 5 April 2023 Submitted via Website
Overall Experience

It is always a pleasure to visit South Lodge. It is the most warm and most friendly care home I have visited. The staff are all very attentive and interact with the residents, which makes for a very happy environment. I would be more than happy for my loved ones to be in this very special care home.

Reply from Sarah Goswell, Marketing Assistant at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team. We look forward to seeing you on your next visit. Best wishes.

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Review from Sarah R (Daughter of Resident) published on 27 March 2023 Submitted via Website
Overall Experience
Mum went into South Lodge on the 23 December following a fall and breaking her arm. The discharge date kept changing, and one member of staff was so flexible and supported us to ensure we got Mum out of the hospital and in the home before Christmas.
Mum was a reluctant resident as a care home was never part of her plans, but she agreed to four weeks of respite whilst she got back on her feet and then home.
I could see during this time how much she was settling in and thriving, and after three weeks, she said she loved it and didn't think she wanted to leave. So we are now just about at the three months mark, and I don't think we could have asked for anything more.
Across the board, the staff are professional, kind and caring. The little unpushy encouragement to get Mum involved with the activities has made a world of difference to her confidence.
Visiting Mum now about enjoying time with her rather than having to do 'house stuff',

I know Mum is happy and safe, which is a huge relief; thank you.

Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester. We are delighted that your mum enjoyed her respite stay with us so much and that she overcame her reticence about living in a care home and decided to become a permanent member of our loving care community, giving you and...  

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Review from Audrey D (Daughter of Resident) published on 27 February 2023 Submitted via Website
Overall Experience
Mum moved to South Lodge three months ago. All the staff have been so welcoming both to her and her visiting family.
The accommodation is clean, homely and well designed with a variety of communal areas to sit in. Mum is able to have small treasured bits of furniture in her flat making it feels like her own. The little kitchenette and en suite shower room provide an opportunity for retaining aspects of independence. She will certainly enjoy the garden when the weather is warmer!

The daily activities are varied, and the team works hard to invite residents to join in. Mum particularly enjoys her trips out to the neighbouring Church. The care team is always willing to chat through any concerns and show kindness and care for Mum's needs. Thank you, South Lodge!

Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is nice to hear that...  

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Review from L T (Daughter of Resident) published on 27 February 2023 Submitted via Website
Overall Experience
My father recently came to South Lodge Care Home for some respite care. He was there for almost two weeks.
The care and attention from all the staff and management were second to none.
Very high standards, friendly, reassuring, kind and caring. My sister and I were very impressed with everything South Lodge had to offer.

Thank you all so much again for looking after dad. It was a huge relief to know he was being cared for in a very positive way.

Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester and for your amazing 5-star rating. It was a true pleasure to care for your father on his two-week respite stay with us, giving you and your family the peace of mind that you deserve. We would be happy to welcome him back at any time should the need arise. Your feedback is gratefully received. Best wishes.

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Review from S R (Daughter of Resident) published on 29 June 2022 Submitted via Website
Overall Experience
The care provided is good. Its strength is the quality of its staff, who are endlessly kind, helpful, friendly and person-centred. They keep us informed about any concerns they may have and are prompt in following any concerns we have.
They have monitored Mum's health and liaised with us and the doctor.

Her room is nice, the garden is lovely, and there are good shared facilities. The meals provided are nutritious, and Mum is encouraged to eat.

Reply from Ryan Farrelly, Marketing Assistant at South Lodge Care Home - Avery Healthcare

Thank you for reviewing South Lodge Care Home in Leicester. It is a true pleasure to care for your mother and to have her as part of our loving care community. We are delighted to hear how well she has settled into her new home. Our staff team goes above the standards daily to meet individual care...  

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Review from Phil S (Son of Resident) published on 23 June 2022 Submitted via Website
Overall Experience

Mum initially moved here for a few weeks of respite care in November 2021. Within a matter of days, she'd decided that she wanted to stay and so she moved in permanently. She had lived on her own for the last nine years, and the combination of loneliness and the onset of vascular dementia had meant she was spending more and more time being confused and stressed out. Moving to South Lodge made a huge welcome and changed this; she quickly made a number of friends (both residents and staff) and began taking part in the range of activities provided. She also made daily use of the garden, which she loved. Sadly, vascular dementia got the better of her last weekend, and the shock of this hit the staff just as hard as it hit us. I could not have asked for a better place for Mum to spend her last few months. The staff are wonderful and extended the same kindness to myself and my brother when we came to clear her stuff, as they had to my mum throughout her stay. We are eternally grateful.

Reply from Rebecca Burningham, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to write such a heartwarming review. I will pass on your kind comments to our wonderful team, whom I know will find comfort in reading them. It is in reading comments like this that it reaffirms all the efforts put in by our team and the kind caring nature of them all. Your mum will be sadly missed by everyone that knew her. Best wishes.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 March 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (8) & Events (2)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 12 Feb 2025

    Although Staff Appreciation Week is traditionally in March, South Lodge Care Home in Leicester, an Avery Healthcare-owned facility, celebrated early to ensure every team member could participate. The care home...

Upcoming Events

Awards / Recognitions (26)

Accreditations

There are no accreditations posted yet for South Lodge Care Home - Avery Healthcare.

Meet the Team (6)

Donna Bradley
Donna BradleyJob Title:Home ManagerJoined: 2024

South Lodge is delighted to introduce our Home Manager Donna Bradley.

Donna Bradley is the dedicated Home Manager at South Lodge, bringing with her a wealth of experience and a passion for ensuring the well-being of both residents and staff. With her compassionate leadership, Donna has fostered a warm and welcoming environment where the needs of each resident are always a top priority.

Her commitment to high-quality care, along with her approachable and hands-on management style, has made her an integral part of the South Lodge community. Donna strives to maintain a standard of excellence in all aspects of the home, ensuring that everyone feels valued, safe, and supported.

Lisa Byrne
Lisa ByrneJob Title:Client Liaison ManagerJoined: 2026

Lisa is the Client Liaison Manager at South Lodge. With a strong focus on communication and relationship-building, is the first point of contact for all enquiries at the home, bringing extensive experience in customer and client services. She has a genuine passion for working with people and enjoys supporting individuals and families through every stage of their journey. Whether you are calling for initial information, visiting for a show-around, or arranging an admission,

Bethany Thomson
Bethany ThomsonJob Title:Deputy Manager

Beth, our dedicated Deputy Manager at South Lodge, brings compassion, leadership, and a deep commitment to resident wellbeing to everything she does. With a strong background in care and a genuine passion for supporting others, Beth works closely alongside the Home Manager and wider team to ensure the highest standards of care are consistently delivered.

Her approachable nature and calm presence make her a trusted figure among residents, families, and staff. Beth is always ready to listen, guide, and support—whether she’s mentoring a team member, helping to plan personalised care, or simply offering a reassuring word.

Driven by a strong sense of purpose and empathy, Beth plays a vital role in creating a warm, respectful, and supportive environment that truly feels like home for our residents.

Sunny Patel
Sunny PatelJob Title:Head ChefJoined: 2023

Sunny, our talented Head Chef at South Lodge, brings passion, creativity, and years of culinary expertise to every dish he prepares. With a strong focus on nutrition and flavour, Sunny ensures that every meal served is not only delicious but also tailored to the diverse dietary needs of our residents.

His dedication to using fresh, seasonal ingredients and his commitment to listening to residents’ preferences make him a true standout in our team. Whether it’s a comforting classic or an elegant three-course menu, Sunny leads the kitchen with warmth and precision—ensuring mealtimes are a highlight of the day for everyone at South Lodge.

Sunny believes that food is more than nourishment—it’s an experience that brings joy, connection, and comfort. We’re proud to have him leading our kitchen with such skill and heart.

Joan Owen
Joan OwenJob Title:Head Housekeeper

Joan is the heart of our housekeeping team at South Lodge, bringing dedication, warmth, and an incredible attention to detail to everything she does. As Head Housekeeper, Joan leads by example—ensuring that our home is always spotless, welcoming, and comfortable for residents, families, and visitors alike.

With a strong sense of pride in her work, Joan goes above and beyond to create a clean, safe, and homely environment where residents can feel truly at ease. Her kind nature and commitment to high standards make her a much-loved member of the South Lodge family.

Whether she’s mentoring her team or adding those thoughtful finishing touches to a resident’s room, Joan plays an essential role in making South Lodge a place our residents are proud to call home.

Phil Marshall
Phil MarshallJob Title:Maintenance Manager

Phil is the man behind the scenes who keeps everything running smoothly at South Lodge. As our Maintenance Manager, he brings a wealth of practical knowledge, problem-solving skills, and a hands-on approach to maintaining the safety, functionality, and comfort of our home.

Whether it’s fixing a leaky tap, managing larger renovation projects, or performing daily safety checks, Phil tackles every task with care and efficiency. His calm and friendly manner makes him a familiar and reassuring presence to both residents and staff.

Phil takes great pride in ensuring that South Lodge remains not just well-maintained, but a safe and welcoming place for all who live and work here. He’s always happy to lend a hand, and no job is ever too big or too small.

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