South Lodge Care Home - Avery Healthcare

307 London Road, Stoneygate, Leicester LE2 3ND
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9.6 95 Reviews
  • South Lodge Care Home - Avery Healthcare, Leicester
Located just off London Road, connecting Leicester to Market Harborough in the leafy conservation area of Stoneygate, South Lodge enjoys a splendid position with convenient access to shops, churches and the city centre. The home provides residential, respite and dementia care.

South Lodge Care Home in Leicester provides exceptional 24-hour care for individuals and couples, offering outstanding facilities and services within a comfortable, supportive care community. The care home offers 99 private apartments, ranging from studios to one- and two-bedroom suites. Each apartment features a private wet room-style bathroom, with some equipped with kitchenettes, allowing residents to maintain their desired level of independence. Residents can access the home's dedicated therapy suite, hair salon, greenhouse, potting shed, and more.

For those seeking specialised dementia care in Leicester, South Lodge offers a separate dementia care suite comprising 17 dedicated suites, each equipped with an en-suite wet room. These comfortable, open-plan spaces, naturally lit and attended to by specially trained staff, provide unique support tailored to residents requiring specialised dementia care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1600
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1470
  • RESPITE Self-Funded Residential Dementia Care: from £1470

These prices are only a guideline, please contact South Lodge Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Donna Bradley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • All type of residential admissions accepted.
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (106)
  • Single Rooms with Ensuite Wet Room (106)

Visiting

  • no restrictions on visiting times for residents. For enquiries or show arounds please visit between 9am - 5pm

Parking

  • car park available on site, with disabled spaces also available.

South Lodge Care Home - Avery Healthcare Reviews (95)

9.6

South Lodge Care Home - Avery Healthcare has a Review Score of 9.6 (9.564) out of 10, based on 21 reviews in the last 2 years.
Over all time South Lodge Care Home - Avery Healthcare has 95 reviews.

Overall Experience
  • 73
  • 18
  • 2
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  • 2
Date Published
  • 95
  • 10
  • 14
  • 21
  • 74
Reviewer Connection to South Lodge Care Home - Avery Healthcare
  • 37
  • 16
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  • 7
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Total of 95, showing 21-40
Review from Marie B (Daughter of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a bad experience at a previous care home, South Lodge managed our mother brilliantly. From the initial introduction, the professionalism of the manager, assessor and both senior care staff and support staff all have provided a very positive experience. Well done to the team, you're a credit to
both residents and their families who feel included in the decision-making for our loved ones, providing a safe and caring environment in which positive memories can be made with out mother.
Reply from Kerstin Tolley, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review our care home, your feedback is truly appreciated. We are delighted that you and your family chose us and that we have met your expectations while supporting your mother. It has been an absolute pleasure getting to know your mother who will bring a smile to our faces on a daily basis. I will be sure to pass your feedback on to the rest of the team

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Review from Joanne C (Daughter of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly, welcoming and efficient from enquiry to moving in.
My family were desperate to find respite for my Mother following an unpleasant experience at a different home. I popped in to enquire, fully expecting to have to book an appointment, but I was seen within minutes by Kerstin the customer
services manager. Mum needed a profile bed and this was achieved very swiftly. They were able to accommodate my Mum within 5 days! And after 2 respite stays, she has now become a permanent resident earlier this month. She is very happy there. The care is excellent (there was just a small issue with one carer and this was dealt with and resolved quickly). All the staff are so friendly and the place has such a relaxed and welcoming atmosphere.
They provide a wide range of activities. Very clean and high-quality interior decor.
Reply from Kerstin Tolley, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to review our care home, your feedback is very much appreciated and it has been a pleasure to welcome your mum and yourself to our South Lodge community. Your continued support has been greatly appreciated and as always if you require any further support you need only ask.

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Review from Anne W (Daughter of Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is nicely decorated, with good meals. The staff are very friendly, and the activities organiser is friendly and helpful and always looking for new ways to entertain the residents. The staff are all very encouraging to the residents. My mum went in for respite and decided to stay!
When I ask
a question of the management, they always reply in a clear and helpful way the same day.
Yes, it is expensive, but in this case, I feel you get what you pay for, and it is worth the extra compared with cheaper homes.
Reply from Kerstin Tolley, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for your review of our home; your feedback is appreciated. It has been a pleasure having your mum here with us, and we are all so glad that she has decided to make this her home. The staff will continue to work with you and Mum to make her stay as enjoyable as possible.

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Review from Mel W (Daughter of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents had three weeks of respite at South Lodge Care Home recently whilst I was out of the country. This gave myself and other family members the confidence that they were safe and well cared for. Their accommodation was beautiful, and all the staff did an amazing job looking after their needs
and keeping them happy. It was a huge step for my parents to agree to go into respite as they cherish their independence. The experience was definitely a positive one, as they are both happy to have another stay in the future. Finally, not forgetting the kitchen staff... My parents loved the food and were well-fed during their stay! Thank you, South Lodge.
Reply from Kerstin Tolley, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to review South Lodge; it has been our pleasure to support your parents and look forward to welcoming them back soon.

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Review from Jeremy R (Son of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
South Lodge is a competent, caring, friendly and well-run care home. The staff are always knowledgable and helpful and provide an excellent service. The rooms have really good facilities. I would highly recommend them.
Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester. We are delighted to hear how satisfied you are with the facilities on offer and the quality of care provided by our dedicated staff team. I will be sure to pass on your kind comments. Best wishes.

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Review from Patricia S (Friend of Resident) published on 5 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is always a pleasure to visit South Lodge. It is the most warm and most friendly care home I have visited. The staff are all very attentive and interact with the residents, which makes for a very happy environment. I would be more than happy for my loved ones to be in this very special care home.
Reply from Sarah Goswell, Marketing Assistant at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team. We look forward to seeing you on your next visit. Best wishes.

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Review from Sarah R (Daughter of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into South Lodge on the 23 December following a fall and breaking her arm. The discharge date kept changing, and one member of staff was so flexible and supported us to ensure we got Mum out of the hospital and in the home before Christmas.
Mum was a reluctant resident as a care home was never
part of her plans, but she agreed to four weeks of respite whilst she got back on her feet and then home.
I could see during this time how much she was settling in and thriving, and after three weeks, she said she loved it and didn't think she wanted to leave. So we are now just about at the three months mark, and I don't think we could have asked for anything more.
Across the board, the staff are professional, kind and caring. The little unpushy encouragement to get Mum involved with the activities has made a world of difference to her confidence.
Visiting Mum now about enjoying time with her rather than having to do 'house stuff',
I know Mum is happy and safe, which is a huge relief; thank you.
Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester. We are delighted that your mum enjoyed her respite stay with us so much and that she overcame her reticence about living in a care home and decided to become a permanent member of our loving care community, giving you and your family the peace of mind that you deserve. It is lovely to see her back on her feet again, happy and joining in with the daily activities provided by our talented well-being team. Your feedback is truly invaluable to us and our staff team. Best wishes.

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Review from Audrey D (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to South Lodge three months ago. All the staff have been so welcoming both to her and her visiting family.
The accommodation is clean, homely and well designed with a variety of communal areas to sit in. Mum is able to have small treasured bits of furniture in her flat making it feels like
her own. The little kitchenette and en suite shower room provide an opportunity for retaining aspects of independence. She will certainly enjoy the garden when the weather is warmer!
The daily activities are varied, and the team works hard to invite residents to join in. Mum particularly enjoys her trips out to the neighbouring Church. The care team is always willing to chat through any concerns and show kindness and care for Mum's needs. Thank you, South Lodge!
Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is nice to hear that she has soon settled into her new surroundings and has made her room feel homely with familiar treasured pieces of furniture from home. We will continue to support her maintain her independence and visits to the local church. Your feedback is gratefully received. Best wishes.

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Review from L T (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father recently came to South Lodge Care Home for some respite care. He was there for almost two weeks.
The care and attention from all the staff and management were second to none.
Very high standards, friendly, reassuring, kind and caring. My sister and I were very impressed with everything
South Lodge had to offer.
Thank you all so much again for looking after dad. It was a huge relief to know he was being cared for in a very positive way.
Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester and for your amazing 5-star rating. It was a true pleasure to care for your father on his two-week respite stay with us, giving you and your family the peace of mind that you deserve. We would be happy to welcome him back at any time should the need arise. Your feedback is gratefully received. Best wishes.

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Review from S R (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care provided is good. Its strength is the quality of its staff, who are endlessly kind, helpful, friendly and person-centred. They keep us informed about any concerns they may have and are prompt in following any concerns we have.
They have monitored Mum's health and liaised with us and the doctor.
Her room is nice, the garden is lovely, and there are good shared facilities. The meals provided are nutritious, and Mum is encouraged to eat.
Reply from Ryan Farrelly, Marketing Assistant at South Lodge Care Home - Avery Healthcare

Thank you for reviewing South Lodge Care Home in Leicester. It is a true pleasure to care for your mother and to have her as part of our loving care community. We are delighted to hear how well she has settled into her new home. Our staff team goes above the standards daily to meet individual care needs, we are delighted to hear such positive feedback about their work, and I will be sure to pass this on to the whole team. We look forward to seeing you on your next visit. Best Wishes

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Review from Phil S (Son of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum initially moved here for a few weeks of respite care in November 2021. Within a matter of days, she'd decided that she wanted to stay and so she moved in permanently. She had lived on her own for the last nine years, and the combination of loneliness and the onset of vascular dementia had meant
she was spending more and more time being confused and stressed out. Moving to South Lodge made a huge welcome and changed this; she quickly made a number of friends (both residents and staff) and began taking part in the range of activities provided. She also made daily use of the garden, which she loved. Sadly, vascular dementia got the better of her last weekend, and the shock of this hit the staff just as hard as it hit us. I could not have asked for a better place for Mum to spend her last few months. The staff are wonderful and extended the same kindness to myself and my brother when we came to clear her stuff, as they had to my mum throughout her stay. We are eternally grateful.
Reply from Rebecca Burningham, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to write such a heartwarming review. I will pass on your kind comments to our wonderful team, whom I know will find comfort in reading them. It is in reading comments like this that it reaffirms all the efforts put in by our team and the kind caring nature of them all. Your mum will be sadly missed by everyone that knew her. Best wishes.

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Review from Mark F (Power of Attorney of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care for Mum.
Absolutely lovely staff.
Super nice, clean place, and Mum loves her room and everything about the home
I cannot speak highly of how well Mum is looking since she moved in.
Thank you for your kindness to the team.
Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester and for your amazing 5-star rating. We are delighted to hear that your Mum has soon settled into the loving care community that we create and loves her room. We encourage new residents to bring in personal items to make them feel truly at home. I will be sure to pass your kind words on to the rest of the staff team. Best wishes.

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Review from Juliet K (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the outset, the team have supported Mum to transition successfully into the home. Since being in South Lodge, she has been warmly and consistently supported, and she evidently feels secure. As a family, we very much appreciate the clear lines of communication, keeping us updated with Mum’s successes
and any needs identified. When we visit, we always feel welcomed and encouraged by how well the team know Mum and that they are so caring towards her.
Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your Mum soon settled into the loving care community that we create, giving you and your family peace of mind and that you are satisfied that her care needs are being met. It is a true pleasure to care for her as part of our South Lodge family. Best wishes.

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Review from Belinda A (Daughter of Resident) published on 19 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
From my very first meeting and show round of South Lodge, I got a very warm and welcoming feeling about the place. Everyone is very friendly and caring. The place is beautifully decorated. My dad was given a ‘little flat’, which is similar to where he lives with my mum. This was suggested, so it would
feel more familiar for my dad.
What has stood out for me is how the residents have ‘free flow’ to everything. The different rooms, lounge, library, restaurant, garden. This all helps to make it a home for everyone.
I think the main communal area is very well thought out. Different areas to sit, the coffee bar, the large crossword board and the activity board make for a lovely social area for residents.
My dad has dementia and Alzheimer’s, so he gets very confused and needs instructions repeated. He wasn’t aware of the light switch on the wall by his bed until I showed him on his third day. I think a bedside table lamp would be better.
All in all, a lovely place.
Reply from Rebecca Burningham, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for your kind review of our home. It has been an absolute pleasure to look after your father, and we will be sad to see him leave. We do hope you will keep in touch.
We welcome all feedback, and we will certainly take on board your comments regarding the lamp; I have arranged to have one in his room, and if he visits again, we will ensure he has this in place. Best wishes.

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Review from Carol W (Daughter of Resident) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad has just recently gone into this cafe home, and we can’t fault the staff or the carers. The home is beautiful, and our dad's room has been made so homely and inviting for him. We are so happy with the whole atmosphere of this home and are so grateful to all the lovely carers and all the staff
who are taking care of our dad. We thank you from the bottom of our hearts.
Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester and for your amazing 5-star rating. We are delighted to hear that your dad has soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. Thank you for your kind words. Best wishes.

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Review from D B (Daughter of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first telephone call to South Lodge Care Home to now, we could not be happier or more grateful for the absolute care, support and professionalism that we have received from all of the staff and carers. Through what has been a difficult and worrying time of moving our precious dad to a care
home, we have been fully supported as a family. Our dad has settled very quickly and tells us that the staff there are all angels without wings! The ethos and whole feeling of South Lodge are welcoming and respectful to its residents. This provides us with massive reassurance that our dad is safe and well cared for and that he has a beautiful home where he can reach his full potential and continue his amazing life with grace, care, fun and happiness. Thank you all very much.
Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your dad has soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. It is a true pleasure to care for him. Best wishes.

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Review from Robert C (Son-in-law of Resident) published on 22 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really impressed by South Lodge. All staff were amazing and very caring. We've tried hard to find fault, but can't! The only thing to mention is perhaps communication between seniors and carers could be better and between shifts. My father-in-law was very happy for the few weeks he was there - he was
terminally ill and couldn't have been in a better place. We knew he was being looked after, and it was a great help to us - we knew he was safe.
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Review from Libby B (Daughter of Resident) published on 20 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had Vascular Dementia and an underlying Cancer diagnosis. She was living at home alone with carers twice a day when she took a sudden downward turn meaning I had to make a rapid decision for her safety to move her into care.


From the moment I met the team at South Lodge, I knew it was the right

place for my mum. Each and every one of the team showed a level of care, compassion and professionalism throughout her short three-week stay. Her condition continued to deteriorate, despite the best care, but the team adapted their approach daily to adapt to her continual changing needs, nothing was too much trouble.


I will forever be grateful to everyone at South Lodge for helping us through a very difficult time for myself and my family.

Reply from Kerstin Tolley, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to complete this review of South Lodge Care Home. Your kind words are gratefully received, and I will ensure to pass this on to the rest of the team. Although your mum was only with us for a short time, your mum is sadly missed by us all. I hope you will still pop in and see us when you are in the area, as you are and will always be part of the South Lodge family. Best wishes.

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Review from D B (Grandson of Resident) published on 11 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Seriously cannot recommend the folks at South Lodge enough or think of words to do justice to what they achieve. Absolutely above and beyond expectations every step of the way, and do anything to accommodate the needs of their residents. There isn’t a nice care home around, and there aren’t staff that
work as hard as these guys anywhere else. All my fears of my grandmother going into care were put aside within 5-minutes of talking to them.
Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home and for your amazing 5-star review. Your kind words about our home and the staff team are truly invaluable to us, we are so pleased to hear how satisfied you are with the exceptional level of care your grandmother is receiving, giving you and your family the peace of mind you deserve. It is a true pleasure to have her living with us in the loving care community that we create. Best wishes.

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Review from J G (Resident) published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind, caring and attentive staff. Exactly what I needed and expected. My room was lovely, and I also have access to the beautiful well kept quiet gardens.
Reply from Ryan Farrelly, Marketing Assistant at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home. We are delighted to hear how satisfied you are with your new home and how well you have settled in. It is a true pleasure to have you as part of our loving, care community. Best wishes.

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Current Review Score: 9.6 (9.564)

Overview of Review Score

The Review Score of 9.6 (9.564) out of 10 for South Lodge Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.621 for South Lodge Care Home - Avery Healthcare is calculated as follows: ( (187 Excellents x 5) + (45 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 248 Ratings = 4.621
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.943 Points relating to the number of positive Reviews for South Lodge Care Home - Avery Healthcare is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 20 Positive Reviews ÷ 21.2 = 0.943
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (25)

Meet the Team (6)

Donna

Donna Bradley

Job Title: Home Manager Joined: 2024

South Lodge is delighted to introduce our Home Manager Donna Bradley.


Donna Bradley is the dedicated Home Manager at South Lodge, bringing with her a wealth of experience and a passion for ensuring the well-being of both residents and staff. With her compassionate leadership, Donna has fostered a warm and welcoming environment where the needs of each resident are always a top priority.


Her commitment to high-quality care, along with her approachable and hands-on management style, has made her an integral part of the South Lodge community. Donna strives to maintain a standard of excellence in all aspects of the home, ensuring that everyone feels valued, safe, and supported.

Jamal

Jamal Sheikh

Job Title: Client Liaison Manager Joined: 2024

Jamal Sheikh is the Customer Service Manager at South Lodge, where he plays a vital role in creating a positive and engaging environment for residents, families, and staff. With a strong focus on communication and relationship-building, Jamal ensures that every individual feels heard, respected, and cared for.


His proactive approach to managing resident needs, staff concerns, and family queries reflects his dedication to maintaining a high standard of service. Jamal is passionate about fostering a sense of community at South Lodge, continuously seeking new ways to enhance the resident experience through meaningful initiatives, events, and collaborations. His commitment to excellence and his personable nature make him a trusted and respected leader within the home.

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Bethany Thomson

Job Title: Deputy Manager

Beth, our dedicated Deputy Manager at South Lodge, brings compassion, leadership, and a deep commitment to resident wellbeing to everything she does. With a strong background in care and a genuine passion for supporting others, Beth works closely alongside the Home Manager and wider team to ensure the highest standards of care are consistently delivered.


Her approachable nature and calm presence make her a trusted figure among residents, families, and staff. Beth is always ready to listen, guide, and support—whether she’s mentoring a team member, helping to plan personalised care, or simply offering a reassuring word.


Driven by a strong sense of purpose and empathy, Beth plays a vital role in creating a warm, respectful, and supportive environment that truly feels like home for our residents.

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Sunny Patel

Job Title: Head Chef Joined: 2023

Sunny, our talented Head Chef at South Lodge, brings passion, creativity, and years of culinary expertise to every dish he prepares. With a strong focus on nutrition and flavour, Sunny ensures that every meal served is not only delicious but also tailored to the diverse dietary needs of our residents.


His dedication to using fresh, seasonal ingredients and his commitment to listening to residents’ preferences make him a true standout in our team. Whether it’s a comforting classic or an elegant three-course menu, Sunny leads the kitchen with warmth and precision—ensuring mealtimes are a highlight of the day for everyone at South Lodge.


Sunny believes that food is more than nourishment—it’s an experience that brings joy, connection, and comfort. We’re proud to have him leading our kitchen with such skill and heart.

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Joan Owen

Job Title: Head Housekeeper

Joan is the heart of our housekeeping team at South Lodge, bringing dedication, warmth, and an incredible attention to detail to everything she does. As Head Housekeeper, Joan leads by example—ensuring that our home is always spotless, welcoming, and comfortable for residents, families, and visitors alike.


With a strong sense of pride in her work, Joan goes above and beyond to create a clean, safe, and homely environment where residents can feel truly at ease. Her kind nature and commitment to high standards make her a much-loved member of the South Lodge family.


Whether she’s mentoring her team or adding those thoughtful finishing touches to a resident’s room, Joan plays an essential role in making South Lodge a place our residents are proud to call home.

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Phil Marshall

Job Title: Maintenance Manager

Phil is the man behind the scenes who keeps everything running smoothly at South Lodge. As our Maintenance Manager, he brings a wealth of practical knowledge, problem-solving skills, and a hands-on approach to maintaining the safety, functionality, and comfort of our home.


Whether it’s fixing a leaky tap, managing larger renovation projects, or performing daily safety checks, Phil tackles every task with care and efficiency. His calm and friendly manner makes him a familiar and reassuring presence to both residents and staff.


Phil takes great pride in ensuring that South Lodge remains not just well-maintained, but a safe and welcoming place for all who live and work here. He’s always happy to lend a hand, and no job is ever too big or too small.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact South Lodge Care Home - Avery Healthcare to verify any information. View our terms and conditions. South Lodge Care Home - Avery Healthcare has an Enhanced Service - more info.