Sandown Park

61 Vale Road, Windsor SL4 5JY
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9.6 128 Reviews
  • Sandown Park, Windsor
Sandown Park, in Windsor, has been purpose-built to achieve quality nursing standards, with a vision for meeting the needs of the individual and expertise that includes dementia care.

Each resident has their progress and general health monitored, while care plans include consideration for social, physical, psychological and environmental needs.

A multi-sensory room supports relaxation and all meals are freshly cooked with personal taste in mind.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1950
  • Self-Funded Residential Dementia Care: from £1950
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £2050
  • RESPITE Self-Funded Residential Dementia Care: from £2050
  • RESPITE Self-Funded Nursing Care: from £2050
  • RESPITE Self-Funded Nursing Dementia Care: from £2050

These prices are only a guideline, please contact Sandown Park to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Shahnaaz Mohamad (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (95)
  • Single Rooms with Ensuite Wet Room (65)

Sandown Park Reviews (128)

9.6

Sandown Park has a Review Score of 9.6 (9.556) out of 10, based on 31 reviews in the last 2 years.
Over all time Sandown Park has 128 reviews.

Overall Experience
  • 87
  • 35
  • 4
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Date Published
  • 128
  • 10
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  • 31
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Reviewer Connection to Sandown Park
  • 51
  • 25
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  • 8
  • 5
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  • 1
  • 1
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Total of 128, showing 1-20
Review from David S (Husband of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was admitted after suffering a stroke which resulted in her being paralysed to her left arm and leg. She is not incontinent but cannot use toilet facilities which requires staff to carry out those duties. Here, much to her initial regret, duties are always completely carried out by male staff.
They have proved extremely popular with her since she's been here. Food she considers adequate but not attractive. She has a very limited diet, which is the main problem. Accommodation is adequate but it's beset by being contaminated by cats. I think she will have regrets in leaving when she is moved to her permanent home.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your comments .Please relay your concerns to the staff nurse .I am not sure whether you have the correct care home as we have never had any animals in our home

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Review from D K (Husband of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife came to stay I have been very impressed with the whole set up. From the kind friendly staff to the clean rooms. She seems very well cared for here.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your kind response i will convey your comments to all the staff

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Review from Helen S (Relative of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are welcoming and show concern for both residents and relatives. The room is very clean. Efforts have been made to ensure the resident is comfortable. Any concerns are addressed promptly. All residents are included in outdoor entertainment, which takes effort and organisation.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your kind comments .Quality is key for all our residents

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Review from Carol H (Sister of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I 1st came to visit my sister I couldn't believe it, the room was so spacious and so clean. The en-suite is excellent with many safety features. The staff are very friendly and so helpful. You hear so many stories and I was very concerned that she would be left to either vegetate and or not be
looked after, but now I am confident that when my visit is over she is in the best hands possible. She has had her hair cut, her nails cut & painted on her hands & her nails on her feet at last look so much better. Thank you for your care & concern. Her medical needs have been well looked after & she is so much calmer & happier.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

I am pleased that you have a confidence in the service and that your sister has settled in very well

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Review from C R (Daughter-in-law of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were lovely and professional, everywhere was clean and tidy. Mom had been prepared and in her special chair for the family to celebrate her birthday. We were delighted that Mum would get a birthday cake for her and all the residents later that day.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your comments So happy you enjoyed the birthday party .The resident's loved the cake and so did the staff

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Review from P W (Daughter of Resident) published on 5 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I knew from the moment we arrived at Sandown park that this was the right place for mum. Serene, calm & friendly.
Attentive staff that listen and care, all led from the top.
Lovely, light and bright dining areas with good food, comfortable lounges, activities and access to tended gardens.
Sandown
park wasn't a placement out of choice. but it was the right one.
Reply from Carol Thompson, Admin assistant at Sandown Park

Thank you for comments regarding the service at Sandown Park, I will relay your comments to the staff. As you know we have an open door policy where you can come and see me any time

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Review from K H (Son of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff prepared Mum in her special wheelchair at our advanced request. She was clean and appropriately dressed. We took her into the garden area where there was some gentle karaoke going on. There were quite a few residents enjoying themselves and the staff were doing a great job of keeping everyone
entertained, but not overheated in the sunshine. We had a lovely time in the garden with Mum and celebrated her 89th birthday. Staff were happy to help out with requests for glasses, cutlery, and napkins. A number of staff stopped for a chat with Mum and ourselves. When we took Mum back to her room a staff member asked if it was OK to go ahead with Mum's dinner and we left them to it. We are delighted with the care and atmosphere at Sandown Park!
Reply from Shahnaaz Mohamad, Manager at Sandown Park

What lovely comments .I am pleased that mum enjoyed her birthday celebrations .My door is always open for a chat

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Review from H H (Mother-in-law of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff take excellent care of my mother-in-law. Really caring. On her birthday this month sung happy birthday and provided a cake. Everyone in the home is welcoming and polite.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the kind words regarding the service .Staff is always available to help with any queries

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Review from P H (Son of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The stay at Sandown are fantastic and go out of their way to look after mum and also help myself and family when visiting. The team are well organised and friendly and the facilities are spotless.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the positive review ,i will relay the comments to staff .My door is always open for a chat

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Review from C A (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has excellent care and she is very settled and comfortable. She loves the staff and they love her!
The staff always have time to say hello and to give me a full update.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the positive feedback Its good to know that relatives are updated constantly our doors are always open for any concerns that may arise

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Review from Richard F (Brother of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A pleasant experience showing us very clearly that my sister is being well looked after in very suitable surroundings. There appears to be a mix up where head office has received money for toiletries etc. and has not told the care staff that payment has been made.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feed back .I will tell all the staff your positive feed back regarding the service

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Review from V W (Wife of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband seems settled and cared for. The staff know him and his needs. The home is warm and everyone is friendly and know me too.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your confidence in the service. I will tell the nursing team. So nice to hear you are satisfied with the overall care We love seeing you everyday.

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Review from L D (Granddaughter of Resident) published on 7 February 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Find some staff to be rude often arguing with family members, refusing to let resident use the toilet when asked "No it's dinner time", in front of family! Lack of personal care with regards to injuries/rashes being cared for/hearing aids having batteries etc. Residents are left in chairs most of the
day with little interaction/ stimulation - tele very quiet or on mute.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feedback. We take all concerns seriously, as the well-being of our residents is our top priority. I am in regular contact with your grandfather's next of kin, who is very happy with the care being received. However, I appreciate that experiences can differ, and I would encourage you to reach out so we can discuss your concerns in more detail. My door is always open, and I would welcome the opportunity to talk.

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Review from K H (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum moved to Sandown Park in August. She has taken time to settle in, but is very well looked after. All staff are friendly and are always very welcoming which Mum loves. The home is managed very well and we know Mum is safe.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feed back I am pleased that your mum settled in really well into Sandown Park. I will inform all staff of your kind words.

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Review from J L (Power of Attorney of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident is so well cared for. He says he is very happy and in good health despite his condition and being bedridden. He and room are clean and tidy. The staff are friendly and helpful.
Reply from Carol Thompson, Admin assistant at Sandown Park

Thank you for your kind message I will pass these kind words to the staff.

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Review from D D (Daughter of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Sandown Park are very professional and caring. They are always attentive to all of my Father's care needs. There is a good selection of activities taking place each day.
The staff all work very hard and are very friendly and there is a nice family feel to the home. The manager and all
staff are very approachable and always address straight away any concerns that we may have.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

What a lovely review, I will convey to the staff your comments.

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Review from C M (Husband of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For my wife with late-stage Alzheimer's, it is essential that she is kept clean, warm, and well-fed. The staff are totally reliable and caring and I have total confidence in them.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your comments, I will let the staff know.

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Review from H H (Daughter of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and welcoming reception. The main corridor is a bit bland. The gardens are beautiful.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feed back. My door is always open for a chat and a cup of tea.

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Review from K G (Daughter of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mum always showed respect and treated with dignity.
The staff were all courteous and supportive of Mum and to visiting relatives.
The facilities were always found to be clean, tidy, and welcoming.
Mum did not participate in activities, however, the newsletter regularly received by post always
showed a full and entertaining programme.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your lovely review, I will pass your message on to the staff. my door is always open for you to pop in for a chat or a cup of tea.

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Review from W L (Daughter of Resident) published on 26 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Sandown Park in September, reluctantly transferred from another home due to increased needs and challenging behaviour. She is well cared for, and supported, and I am greatly reassured that any medical needs are attended to quickly. Management is excellent, staff polite and respectful
to residents and visitors, and it is also clear that the activities team are enthusiastic and creative in keeping residents stimulated. I know my mother is in good hands.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the great review, as you know my door is always open for a chat and a cup of tea. I will relay the positive review to the staff.

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Current Review Score: 9.6 (9.556)

Overview of Review Score

The Review Score of 9.6 (9.556) out of 10 for Sandown Park is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.556 for Sandown Park is calculated as follows: ( (241 Excellents x 5) + (92 Goods x 4) + (21 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 363 Ratings = 4.556
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sandown Park is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 13 Sep 2025

We provide permanent and respite accommodation for individuals with residential, nursing, respite, palliative and nursing dementia care needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (5)

Shahnaaz

Shahnaaz Mohammad

Job Title: Home Manager Joined: 2012

Shahnaaz is proud to lead a committed team who all work closely to ensure every resident at Sandown Park receives the highest standard of care. Their dedication has earned the home outstanding ratings by the Care Quality Commission and finalist status at the National Dementia Care Awards for three years running.

Irshad

Irshad Gill

Job Title: Deputy Manager

“Prior to my role now I had been a Registered Nurse and a Deputy Manager in another home. Every day I love going to the floors chatting to staff, service users and family members. I enjoy working hard in my care home with my manager, staff and service users to maintain excellent standards.”

Alison

Alison Simmonds

Job Title: Activities Co-ordinator

“I am very passionate about my role and enjoy coming up with fresh ideas for activities with the residents. Also, the staff are a pleasure to work with. It’s a very happy place to be”

Deimante

Deimante Butkiene

Job Title: Chef

“I like the team approach, ‘one big happy family’. I love the satisfaction that residents enjoy my food. I think to be a great cook you need A love of food and an understanding of residents palettes. Also to be aware of different cultures and of medical conditions”

Carol

Carol Thompson

Job Title: Reception and Admin Assistant

“I decided to work at Healthcare Homes as the home looked a nice, friendly place to work and the manager was very likeable at the interview. I love all the friendly people and having chats with relatives that come in to visit their family”

Frequently Asked Questions about Sandown Park

What types of Care is Sandown Park registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sandown Park have?

There are 95 Single Rooms.

What are the Facilities & Services at Sandown Park?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift & Gardens are some of the Facilities & Services.

How far is Sandown Park to the centre of Windsor?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sandown Park to verify any information. View our terms and conditions. Sandown Park has an Enhanced Service - more info.