Sandown Park, Windsor, Berkshire
Sandown Park, Windsor, Berkshire
Sandown Park, Windsor, Berkshire

Sandown Park, in Windsor, has been purpose-built to achieve quality nursing standards, with a vision for meeting the needs of the individual and expertise that includes dementia care.

Each resident has their progress and general health monitored, while care plans include consideration for social, physical, psychological and environmental needs.

A multi-sensory room supports relaxation and all meals are freshly cooked with personal taste in mind.

Group: Healthcare Homes Group Ltd

Person in charge: Shahnaaz Mohamad (Manager)

Local Authority / Social Services: Windsor and Maidenhead Royal Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents

Latest Care Quality Commission* Report on Sandown Park: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Sandown Park has a Review Score of 9.3 (9.332)

The Review Score of 9.3 (maximum of 10) for Sandown Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Sandown Park in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.457 for Sandown Park is calculated as follows: ( (125 Excellents x 5) + (91 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 232 Ratings = 4.457

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.875 Points relating to the number of positive Reviews for Sandown Park is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 14 Reviews ÷ 16 Target = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sandown Park?

  • Extremely LIKELY
    16
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sandown Park

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    5
  • Niece of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

Staff are always caring and compassionate. My aunt is very well looked after and I feel confident that she is receiving the best possible care.

Nursing staff always have time for an update chat even though they are very busy.

How likely would you be to recommend Sandown Park? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care our mother received over the past few weeks has been outstanding. The respect, patience, and understanding shown by the staff has been very reassuring for her loved ones to see each time we visited.
Sadly mum passed away last week and the helpful information we received has been both very sympathetic, supportive and helpful.

How likely would you be to recommend Sandown Park? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My 91-year-old mother was resident at Sandown Park for the last 7 months of her life, having moved from a previous home due to increased nursing needs. Sandown Park is an excellent home, both caring and professional, and did everything possible to look after my mother's needs. The staff are outstanding, full credit to them for managing some challenging residents with tact, dignity, courtesy and always a smile. I visited the home at various times of the day and at weekends, and the level of care was consistently high.

I would highly recommend Sandown Park Care Home.

How likely would you be to recommend Sandown Park? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum has only recently been made a resident of Sandown Park and I can't fault their care for her.
My nan was also here last year. They are professional, caring, helpful and patient.
I'm very impressed!!

How likely would you be to recommend Sandown Park? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A very pleasant, clean and caring facility. Mum has been in Sandown Park for just over 6 months and is very happy. Her health has improved with the personal care she has received to the extent she no longer requires constant oxygen.
Food and care is excellent and as visitors, the family is always welcomed by staff and management.

How likely would you be to recommend Sandown Park? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt was in the care home for just over a year. Her room was kept very clean and the care was excellent.

How likely would you be to recommend Sandown Park? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

I cannot praise the staff more as they all work so hard in dealing with often very sad conditions of the many residents. I feel I have formed a bond with many of the staff over the last 2 -2 and a half years. The only thing I think would be better would be brighter decorating! Blank walls are very boring if you are unable to go out.
Most people find the food rather bland but I know it is difficult dealing with so many different people all of course with different taste.

How likely would you be to recommend Sandown Park? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

My very good friend is very, very difficult. She has a problem with how to have life at the present moment, but she remembers her past very very well! Practically I saved her life. She was alone in a very, very messy home with rats. At the moment she is much better - living as a human, in a very good home with all the support she needed. Thank you very much.

How likely would you be to recommend Sandown Park? Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My husband was treated very well, with excellent attention to his dignity. I could not have asked for a better service.

How likely would you be to recommend Sandown Park? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I would recommend Sandown Park care home very highly. The staff and management are very caring and approachable. They looked after my mother at a very difficult time and nothing was too much trouble.

How likely would you be to recommend Sandown Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother passed away peacefully at Sandown Park after a six-year stay. She had Vascular Dementia and was in the care unit.
I could visit anytime and was warmly welcomed and felt that I could have up-to-date information regarding my mother.
She always said that she was looked after and I really felt it was like a second family. I thought the dedication and professionalism were very high all across the board and I have absolutely no regrets that my mother spent her last years there.

How likely would you be to recommend Sandown Park? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My father has only been in the home for 3 months but the staff seem kind and proficient. My father seems comfortable. I feel his room should be slightly larger as he cannot walk and so cannot get to the other side of his bed to sit by the window. He is always hungry when I visit but I do not know whether this is a healthy appetite or whether the staff are not sitting and helping him get the food into his mouth. There are no signs of activities at all.

How likely would you be to recommend Sandown Park? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Very Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Satisfactory

The care given at all times gives the rest of the family peace of mind that mother is well cared for in a safe and friendly atmosphere.

How likely would you be to recommend Sandown Park? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff were really lovely and did their best for my father. Any issues that did arise were dealt with in a very professional and caring way.

How likely would you be to recommend Sandown Park? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My mother was a resident at Sandown Park care home from January 2015 until July 2016 when she sadly passed away. All the time she was a resident, particularly during her last few days in July she was treated with great kindness, dignity and care.

How likely would you be to recommend Sandown Park? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has settled in very well within a few months of arriving after a torrid experience in hospital and a short stay at another care home. The surroundings, staff, management have played an immense part in achieving this. I have a lot of confidence in the staff who work tirelessly under very difficult circumstances at times. After nearly one year of anxiety, it is a relief for me to know my mother is in good hands.

How likely would you be to recommend Sandown Park? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff very friendly and helpful.

Need more cupboard space.

We are very happy with the way you look after my mother.

How likely would you be to recommend Sandown Park? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has been with you since the beginning of October 2015 and has settled in well and I am happy with the standard of care.

How likely would you be to recommend Sandown Park? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My sister appears to have been cared for very well in a friendly and helpful manner, despite her dementia, she is addressed by all the members of staff with respect and attention (as far as I have witnessed on my visits). She appears to be happy most of the time, although the members of staff I have enquired about her attitude, say that she is prone to bouts of anger and antagonism towards them and other residents.

How likely would you be to recommend Sandown Park? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Sandown Park is well-managed and the staff are generally friendly and efficient. The residents have ready access to a doctor (opposite the care home) a hairdresser who visits regularly and a podiatrist. The duty staff nurses are excellent. There is car parking on site and the gardens surrounding the home are pleasant and well cared for. There is easy access for the residents. My wife and I have already recommended Sandown Park to two neighbours.

How likely would you be to recommend Sandown Park? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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