Sandown Park

61 Vale Road, Windsor SL4 5JY
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9.6 128 Reviews
  • Sandown Park, Windsor
Sandown Park, in Windsor, has been purpose-built to achieve quality nursing standards, with a vision for meeting the needs of the individual and expertise that includes dementia care.

Each resident has their progress and general health monitored, while care plans include consideration for social, physical, psychological and environmental needs.

A multi-sensory room supports relaxation and all meals are freshly cooked with personal taste in mind.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1950
  • Self-Funded Residential Dementia Care: from £1950
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £2050
  • RESPITE Self-Funded Residential Dementia Care: from £2050
  • RESPITE Self-Funded Nursing Care: from £2050
  • RESPITE Self-Funded Nursing Dementia Care: from £2050

These prices are only a guideline, please contact Sandown Park to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Shahnaaz Mohamad (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (95)
  • Single Rooms with Ensuite Wet Room (65)

Sandown Park Reviews (128)

9.6

Sandown Park has a Review Score of 9.6 (9.556) out of 10, based on 31 reviews in the last 2 years.
Over all time Sandown Park has 128 reviews.

Overall Experience
  • 87
  • 35
  • 4
  • 1
  • 1
Date Published
  • 128
  • 10
  • 22
  • 31
  • 97
Reviewer Connection to Sandown Park
  • 51
  • 25
  • 17
  • 8
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 128, showing 21-40
Review from C B (Daughter of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Due to work commitments, I cannot visit every week and always worry about the effect it has on my own. However am rarely disappointed. The staff are friendly and very caring and she seems to have quite a friendship with them. They are always so busy but find time to acknowledge me and answer any questions.
I like the fact she is not confined to her room and can spend time in the lounge with others.
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Review from S J (Relative of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care given to our loved one, all staff treated him with respect and kindness which meant an awful lot to us. We were kept up to date with everything, and knowing all members of staff were caring for him so well gave us all great peace of mind. I would definitely recommend Sandown
Park to anyone looking for a place for their family member or friend.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your lovely review, I will pass your comments onto the staff.

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Review from C L (Son of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been treated with the utmost respect and had excellent care by all the staff since he joined Sandown Park. It is a distressing time when a relative enters a care home and thankfully the staff, management and facilities have all been excellent. Not so good, some items 'go missing' but I
understand this can be a problem with the elderly and infirm residents. Overall I can highly recommend Sandown Park to anyone thinking of joining as a resident/family member.
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Review from S B (Daughter of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very attentive.
Home is clean. My dad is clean and treated with dignity. I've just started visiting but I have been well-informed on my dad each visit. All the management and staff have my confidence.
Thank you for your hard on-going work.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the positive comments, I will convey this to my staff.

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Review from L B (Daughter of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is a safe, clean and happy environment for my mum. I have never had any complaints with her care from entering the home to the nursing staff. Communication has and is excellent, again from the manager to the carers. The menu for the service users has a good amount of choice.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the lovely review. I will pass on your complimentary comments to all our staff, especially the chef.

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Review from J H (Partner of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a smile when arriving to visit. All staff are polite and helpful. If a question is raised, whether it be about care or information, it's always answered and dealt with. I'm always informed if there is any changes in any way.
I would highly recommend Sandown Park to anyone.
Reply from Carol Thompson, Admin Assistant at Sandown Park

Thank you for your comments and we are always happy to help in any way we can. I will pass these comments on to the staff.

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Review from T M (Daughter of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very caring and always available and eager to help.
I am unable to answer regarding activities as my mother has not really left her room (her choice and circumstances).
Reply from Carol Thompson, Admin assistant at Sandown Park

Thank you for your lovely comments, and I will pass them on to the staff.

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Review from Elizabeth M (Daughter of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in Sandown Park for 8 months before he sadly passed away. I was very happy with the care he received there. The home is very pleasant, purpose built, clean and secure. The staff are very caring and friendly. The home is well run and organised and residents are well looked after. I would recommend
this home if you are looking for dementia care.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your lovely comments, I will past your comments to all the staff.

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Review from L C (Friend of Resident) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, always courteous and helpful. Lovely well kept gardens.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the review, I shall feedback to all departments.

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Review from Sarah M (Wife of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always friendly and attentive staff. Beautiful garden with wonderful music room.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the lovely comments. I will pass it on to the staff. The residents are enjoying the music room and the sensory garden.

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Review from Jozef H (Son of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always pleasant staff and my mother is as happy as she can be given the circumstances. I can't ask for more from the staff.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your positive comments I shall convey them to the staff.

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Review from Steve M (Son of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum was cared for to a reasonable standard. Seemed to be very few activities taking place. A few concerns regarding her cleanliness and appearance; not seen by a podiatrist during her stay despite her being diabetic. Difficult to contact the home outside of office hours. As visitors, we were not offered
refreshments, no tea or coffee facilities.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your comments. The care home podiatry service does not see diabetic residents as they are always seen at the outpatient diabetic department at the hospital Due to the pandemic previous we are still taking precautions and the rise of covid in the community we are not serving refreshments for relatives. We have a number of coffee shops within walking distance of the care home.

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Review from Jo L (Daughter-in-law of Resident) published on 11 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was placed in this setting. After she was basically kicked out of the previous care home she was in.
I went to visit her today what a difference, the staff were so polite. I wish we picked this place years ago.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the lovely review, positive reviews are so much appreciated I will pass on to the rest of the staff.

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Review from U S (Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a bit wary about this home. Being that I had previously heard so many horror stories regarding other care homes, but Sandown Park is nothing like this.
Immediately, the staff put me at ease. They explained everything in detail and put me at ease straight away. The care home is clean and tidy,
and the staff are very easy to speak to, and the room is very clean.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for having confidence in the service. Choosing the right care home for a loved one is a difficult decision; we are pleased you chose us.

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Review from Ian W (Son of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's care needs became more to the end of her life, and I and my sister were so happy that we managed to get her into Sandown Park. Everyone involved in her care was so professional, helpful and attentive, which made us both feel that at the end of the day that we had done our best for her.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

I am very pleased that you felt supported during such a difficult period.

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Review from Philip J (Son of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care my later father and mother had and have.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the review. Your father's lovely smile is missed by all staff that had the honour of looking after him.

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Review from Kim P (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an amazing nursing home. Every person I met was welcoming and so helpful. My mum was really unsure about giving up her independence but the carers were so attentive, they explained the daily routine, using her whiteboard if necessary and she very quickly settled in and made friends and referred
to it as home. I felt happy that everything she needed was catered for. The home itself is so clean and warm and there are activities every day for all abilities, but for me, the overriding positive was how lovely the staff were to her.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you so much for leaving your review. We always strive to make all our residents see this as their home, so it was great to hear this feedback, as the team will greatly appreciate it. Your lovely comments about the staff are also greatly appreciated.

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Review from M P (Daughter of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My own impression of Sandown Park - I find the facilities very good, and the care team are pleasant and helpful. The facilities and cleanliness are very good. Staff, front of house, and administration are excellent.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the lovely review. I will pass it on to all the staff, especially the front desk.

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Review from S M (Daughter of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent management and staff.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for such a great review. I will inform all the staff.

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Review from Sharon S (Daughter of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't fault Sandown Park! The staff are amazing, and the care they provide to my mum is second to none. I would recommend Sandown Park to anyone!
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the fantastic review; caring is at the heart of what we do. I will relay this review to the staff.

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Current Review Score: 9.6 (9.556)

Overview of Review Score

The Review Score of 9.6 (9.556) out of 10 for Sandown Park is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.556 for Sandown Park is calculated as follows: ( (241 Excellents x 5) + (92 Goods x 4) + (21 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 363 Ratings = 4.556
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sandown Park is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 13 Sep 2025

We provide permanent and respite accommodation for individuals with residential, nursing, respite, palliative and nursing dementia care needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (5)

Shahnaaz

Shahnaaz Mohammad

Job Title: Home Manager Joined: 2012

Shahnaaz is proud to lead a committed team who all work closely to ensure every resident at Sandown Park receives the highest standard of care. Their dedication has earned the home outstanding ratings by the Care Quality Commission and finalist status at the National Dementia Care Awards for three years running.

Irshad

Irshad Gill

Job Title: Deputy Manager

“Prior to my role now I had been a Registered Nurse and a Deputy Manager in another home. Every day I love going to the floors chatting to staff, service users and family members. I enjoy working hard in my care home with my manager, staff and service users to maintain excellent standards.”

Alison

Alison Simmonds

Job Title: Activities Co-ordinator

“I am very passionate about my role and enjoy coming up with fresh ideas for activities with the residents. Also, the staff are a pleasure to work with. It’s a very happy place to be”

Deimante

Deimante Butkiene

Job Title: Chef

“I like the team approach, ‘one big happy family’. I love the satisfaction that residents enjoy my food. I think to be a great cook you need A love of food and an understanding of residents palettes. Also to be aware of different cultures and of medical conditions”

Carol

Carol Thompson

Job Title: Reception and Admin Assistant

“I decided to work at Healthcare Homes as the home looked a nice, friendly place to work and the manager was very likeable at the interview. I love all the friendly people and having chats with relatives that come in to visit their family”

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