
Amazing support and sensitivity from the nursing and care staff, particularly two members of staffJ M(Daughter of Resident/Service User)



Amazing support and sensitivity from the nursing and care staff, particularly two members of staffJ M(Daughter of Resident/Service User)



Sandown Park, in Windsor, has been purpose-built to achieve quality nursing standards, with a vision for meeting the needs of the individual and expertise that includes dementia care.
Each resident has their progress and general health monitored, while care plans include consideration for social, physical, psychological and environmental needs.
A multi-sensory room supports relaxation and all meals are freshly cooked with personal taste in mind.
Care Provided by Sandown Park
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 95 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Gardens
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Sandown Park for full pricing details and T&Cs.
Contact Sandown Park to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Shahnaaz Mohamad(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (95)
- Single Rooms with ensuite Wet Room (65)
Sandown Park Reviews (141)
Sandown Park has a Review Score of 9.5 (9.549) out of 10, based on 36 reviews in the last 2 years.
Over all time Sandown Park has 141 reviews.
Staff prepared Mum in her special wheelchair at our advanced request. She was clean and appropriately dressed. We took her into the garden area where there was some gentle karaoke going on. There were quite a few residents enjoying themselves and the staff were doing a great job of keeping everyone entertained, but not overheated in the sunshine. We had a lovely time in the garden with Mum and celebrated her 89th birthday. Staff were happy to help out with requests for glasses, cutlery, and napkins. A number of staff stopped for a chat with Mum and ourselves. When we took Mum back to her room a staff member asked if it was OK to go ahead with Mum's dinner and we left them to it. We are delighted with the care and atmosphere at Sandown Park!
What lovely comments .I am pleased that mum enjoyed her birthday celebrations .My door is always open for a chat
The staff take excellent care of my mother-in-law. Really caring. On her birthday this month sung happy birthday and provided a cake. Everyone in the home is welcoming and polite.
Thank you for the kind words regarding the service .Staff is always available to help with any queries
The stay at Sandown are fantastic and go out of their way to look after mum and also help myself and family when visiting. The team are well organised and friendly and the facilities are spotless.
Thank you for the positive review ,i will relay the comments to staff .My door is always open for a chat
The staff always have time to say hello and to give me a full update.
Thank you for the positive feedback Its good to know that relatives are updated constantly our doors are always open for any concerns that may arise
A pleasant experience showing us very clearly that my sister is being well looked after in very suitable surroundings. There appears to be a mix up where head office has received money for toiletries etc. and has not told the care staff that payment has been made.
Thank you for your feed back .I will tell all the staff your positive feed back regarding the service
Find some staff to be rude often arguing with family members, refusing to let resident use the toilet when asked "No it's dinner time", in front of family! Lack of personal care with regards to injuries/rashes being cared for/hearing aids having batteries etc. Residents are left in chairs most of the day with little interaction/ stimulation - tele very quiet or on mute.
Thank you for your feedback. We take all concerns seriously, as the well-being of our residents is our top priority. I am in regular contact with your grandfather's next of kin, who is very happy with the care being received. However, I appreciate that experiences can differ, and I would encourage...
Mum moved to Sandown Park in August. She has taken time to settle in, but is very well looked after. All staff are friendly and are always very welcoming which Mum loves. The home is managed very well and we know Mum is safe.
Thank you for your feed back I am pleased that your mum settled in really well into Sandown Park. I will inform all staff of your kind words.
The resident is so well cared for. He says he is very happy and in good health despite his condition and being bedridden. He and room are clean and tidy. The staff are friendly and helpful.
Thank you for your kind message I will pass these kind words to the staff.
The staff all work very hard and are very friendly and there is a nice family feel to the home. The manager and all staff are very approachable and always address straight away any concerns that we may have.
What a lovely review, I will convey to the staff your comments.
For my wife with late-stage Alzheimer's, it is essential that she is kept clean, warm, and well-fed. The staff are totally reliable and caring and I have total confidence in them.
Thank you for your comments, I will let the staff know.
Very friendly and welcoming reception. The main corridor is a bit bland. The gardens are beautiful.
Thank you for your feed back. My door is always open for a chat and a cup of tea.
The staff were all courteous and supportive of Mum and to visiting relatives.
The facilities were always found to be clean, tidy, and welcoming.
Mum did not participate in activities, however, the newsletter regularly received by post always showed a full and entertaining programme.
Thank you for your lovely review, I will pass your message on to the staff. my door is always open for you to pop in for a chat or a cup of tea.
My mother moved to Sandown Park in September, reluctantly transferred from another home due to increased needs and challenging behaviour. She is well cared for, and supported, and I am greatly reassured that any medical needs are attended to quickly. Management is excellent, staff polite and respectful to residents and visitors, and it is also clear that the activities team are enthusiastic and creative in keeping residents stimulated. I know my mother is in good hands.
Thank you for the great review, as you know my door is always open for a chat and a cup of tea. I will relay the positive review to the staff.
Due to work commitments, I cannot visit every week and always worry about the effect it has on my own. However am rarely disappointed. The staff are friendly and very caring and she seems to have quite a friendship with them. They are always so busy but find time to acknowledge me and answer any questions. I like the fact she is not confined to her room and can spend time in the lounge with others.
Very happy with the care given to our loved one, all staff treated him with respect and kindness which meant an awful lot to us. We were kept up to date with everything, and knowing all members of staff were caring for him so well gave us all great peace of mind. I would definitely recommend Sandown Park to anyone looking for a place for their family member or friend.
Thank you for your lovely review, I will pass your comments onto the staff.
My father has been treated with the utmost respect and had excellent care by all the staff since he joined Sandown Park. It is a distressing time when a relative enters a care home and thankfully the staff, management and facilities have all been excellent. Not so good, some items 'go missing' but I understand this can be a problem with the elderly and infirm residents. Overall I can highly recommend Sandown Park to anyone thinking of joining as a resident/family member.
Home is clean. My dad is clean and treated with dignity. I've just started visiting but I have been well-informed on my dad each visit. All the management and staff have my confidence.
Thank you for your hard on-going work.
Thank you for the positive comments, I will convey this to my staff.
The home is a safe, clean and happy environment for my mum. I have never had any complaints with her care from entering the home to the nursing staff. Communication has and is excellent, again from the manager to the carers. The menu for the service users has a good amount of choice.
Thank you for the lovely review. I will pass on your complimentary comments to all our staff, especially the chef.
I would highly recommend Sandown Park to anyone.
Thank you for your comments and we are always happy to help in any way we can. I will pass these comments on to the staff.
I am unable to answer regarding activities as my mother has not really left her room (her choice and circumstances).
Thank you for your lovely comments, and I will pass them on to the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 March 2018Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
There are no upcoming events for Sandown Park.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Accreditations
There are no accreditations posted yet for Sandown Park.
Meet the Team (5)

Shahnaaz is proud to lead a committed team who all work closely to ensure every resident at Sandown Park receives the highest standard of care. Their dedication has earned the home outstanding ratings by the Care Quality Commission and finalist status at the National Dementia Care Awards for three years running.

“Prior to my role now I had been a Registered Nurse and a Deputy Manager in another home. Every day I love going to the floors chatting to staff, service users and family members. I enjoy working hard in my care home with my manager, staff and service users to maintain excellent standards.”

“I am very passionate about my role and enjoy coming up with fresh ideas for activities with the residents. Also, the staff are a pleasure to work with. It’s a very happy place to be”

“I like the team approach, ‘one big happy family’. I love the satisfaction that residents enjoy my food. I think to be a great cook you need A love of food and an understanding of residents palettes. Also to be aware of different cultures and of medical conditions”

“I decided to work at Healthcare Homes as the home looked a nice, friendly place to work and the manager was very likeable at the interview. I love all the friendly people and having chats with relatives that come in to visit their family”
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sandown Park to verify any information. View our terms and conditions. Sandown Park has an Enhanced Service -more info.