Sandown Park

61 Vale Road, Windsor SL4 5JY
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9.6 128 Reviews
  • Sandown Park, Windsor
Sandown Park, in Windsor, has been purpose-built to achieve quality nursing standards, with a vision for meeting the needs of the individual and expertise that includes dementia care.

Each resident has their progress and general health monitored, while care plans include consideration for social, physical, psychological and environmental needs.

A multi-sensory room supports relaxation and all meals are freshly cooked with personal taste in mind.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1950
  • Self-Funded Residential Dementia Care: from £1950
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £2050
  • RESPITE Self-Funded Residential Dementia Care: from £2050
  • RESPITE Self-Funded Nursing Care: from £2050
  • RESPITE Self-Funded Nursing Dementia Care: from £2050

These prices are only a guideline, please contact Sandown Park to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Shahnaaz Mohamad (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (95)
  • Single Rooms with Ensuite Wet Room (65)

Sandown Park Reviews (128)

9.6

Sandown Park has a Review Score of 9.6 (9.556) out of 10, based on 31 reviews in the last 2 years.
Over all time Sandown Park has 128 reviews.

Overall Experience
  • 87
  • 35
  • 4
  • 1
  • 1
Date Published
  • 128
  • 10
  • 22
  • 31
  • 97
Reviewer Connection to Sandown Park
  • 51
  • 25
  • 17
  • 8
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 128, showing 61-80
Review from M G (Son of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited my mother in the garden. Sadly my mother was not having a great day and was very sleepy. It was very nice to see her all the same after 15 weeks of lockdown, I did not have high expectations. No one could do more in this situation.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Now that we are having garden visits, please book in to visit. Mum might be more alert next time.

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Review from Sarah S (Daughter of Resident) published on 27 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has always been well looked after. The staff are so committed to looking after the residents, and throughout this covid-19, they have been vigilant, and first and foremost thoughts have been with the people they care for. I have so much respect for everyone who works at this care home, and also
their dedication, so a massive thank you from all my family.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the positive feedback, I shall tell all the staff, it is a pleasure looking after mum.

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Review from P G (Wife of Resident) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited my husband in June, a very short visit as it was in the garden and it started to rain. Because of Covid-19 I think the staff have organised things very well.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Your husband was so happy to see you. Thank you for your kind comments.

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Review from E D (Wife of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kindness and understanding are the first words that come to mind when I think about the home. For the caring of my husband, but also to make sure I am kept informed at all times with his ongoing care.
His care is second to none and carried out with compassion and understanding. This gives me great
peace of mind. Thank you.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you, it's so nice to hear and nice to be appreciated. I will inform all of the staff.

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Review from Derek H (Son of Resident) published on 6 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have really appreciated that I am now allowed to visit my father. The home has taken great care of him. I would also like to mention one nurse and her great work in keeping me informed of what and how he has been doing.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Always a pleasure seeing you especially in the gardens visiting your dad. Thank you for your feedback I will relay this to the staff.

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Review from Annette S (Wife of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is been taken care of at Sandown Park with such excellent care and devotion, that leaves me so very happy and contented each time I visit.
Such dedication that is executed with love and great humble skill that I congratulate not only the front line staff who take such care of my husband
on his day to day needs but is led by a great leader who runs a really professional care home.
My most heartfelt thanks to her and all her staff from the reception lady to the full house staff.
I would like to take this opportunity to say a very big heartfelt thanks to one member who looks after my husband, a wonderful carer who goes the long mile and gives it all, she has got my god bless her, such a great member of staff.
My heartfelt thanks to all.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

We are very touched at your kind words we do our best every day.

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Review from S S (Son of Resident) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my father passed away in the home but the care he got, leading up to his illness and then when he was ill, was second to none. We were constantly kept updated with how he was and the care he got was great.
I would like to thank all the staff for their care and compassion.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

It was a pleasure looking after him, he loved the food at the home. It was the highlight of his day.

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Review from Jane D (Daughter of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I are extremely grateful for the professional, kind and compassionate care given to my mother. The environment was clean and comfortable. I know Mum enjoyed the food. The communication was very good. This was especially important during the time of the coronavirus pandemic. We are particularly
thankful for the high level of end of life care delivered with grace and dignity.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your kind words, they mean so much to our staff in these challenging times.

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Review from Susan M (Wife of Resident) published on 30 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only express my thanks to all the staff and the Manager of the home for the wonderful care that they showed my husband while he resided at the home and they always made me feel welcomed when I visited.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your kind words, we will always remember your husband with his gold hat and how he told every member of staff that they were beautiful.

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Review from L B (Daughter of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum spent two years in Sandown Park. She was well looked after and was genuinely happy to be there. She made many friends and the carers were kind, gentle and always ensured Mum was well looked after. I would recommend this care home to anybody who is in the same position. The end of life care was
excellent. Mum loved it and I hope and believe everyone was fond of her.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the kind words, we were very fond of her.

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Review from June H (Wife of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has recently passed away, but I can't fault the care he received during his stay and during his last days. The staff couldn't have been more caring.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your kind comments, your husband really enjoyed the Lego building and will be missed.

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Review from Catherine R (Friend of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean.
Friendly staff.
My friend is happy to be there.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you so much, I will relay your kind words to the staff.

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Review from M A (Son of Resident) published on 17 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely satisfied with the care given to my mother's stay at this care centre. The environment is excellent in every way from the rooms and medical care, she was here for over five years. The staff were very cooperative and took care of my mum. She passed away peacefully on 20th March 2019.
I am extremely thankful to the management and staff. I would recommend to anyone to use this service.
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Review from Paul C (Friend of Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We visited our friend of 50 years at the home. The home was nice and bright and warm inside. Our friend was happy when we met her in the lounge and she looked very well, we were pleasantly surprised. She had praise for the staff and how she was cared for. She said the food was good and plenty of it,
but not spectacular.
Overall we were pleased with what we saw. Parking is also available.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your kind response. I will share your feedback with my staff.

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Review from L D (Daughter of Resident) published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were very happy with the care that our father received for the 3 months he was in Sandown Park. The staff were kind, caring and respectful and always gave us a warm and friendly welcome from the moment we arrived to visit dad whatever time fo the day it was. We also found they were supportive when
dad had any additional healthcare requirements.
Thank you.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the kind words, will pass it on to staff.

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Review from S F (Wife of Resident) published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came to Sandown Park 2 1/2 months ago. During this time we have received amazing support form all of the team. We would visit my husband regularly and there was always a member of the team to update us on his health. We cannot thank you all enough and would highly recommend Sandown Park.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the feedback, I will inform all my staff.

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Review from L T (Daughter of Resident) published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well staffed and well-led by management, admin and support staff. Caring and empathetic, staff were cheerful and always kind, positive to family and to my mother.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your comments, I will pass these on to the staff on the floor.

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Review from Jill D (Daughter of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Sandown Park for approx 3 1/2 years. She suffered from Lewy Body Dementia and could be challenging and a care refuser. However, the carers displayed endless patience and understanding; respecting my mother's needs and wishes at all times. This carries through to the
manager and assistant manager who is always willing to help and advise on any matter related to care or otherwise.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

So pleased you were happy with the care.

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Review from Jonathan R (Son of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent her final 12 weeks at Sandown Park and I cannot fault the care and attention shown to her by the staff, who made her as comfortable as possible and were always helpful to those visiting her.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feedback, I will pass on your comments to the rest of staff.

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Review from Linda P (Daughter of Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Efficient, helpful, caring and compassionate.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your comments, I will pass it on to the floor.

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Current Review Score: 9.6 (9.556)

Overview of Review Score

The Review Score of 9.6 (9.556) out of 10 for Sandown Park is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.556 for Sandown Park is calculated as follows: ( (241 Excellents x 5) + (92 Goods x 4) + (21 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 363 Ratings = 4.556
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sandown Park is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 13 Sep 2025

We provide permanent and respite accommodation for individuals with residential, nursing, respite, palliative and nursing dementia care needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (5)

Shahnaaz

Shahnaaz Mohammad

Job Title: Home Manager Joined: 2012

Shahnaaz is proud to lead a committed team who all work closely to ensure every resident at Sandown Park receives the highest standard of care. Their dedication has earned the home outstanding ratings by the Care Quality Commission and finalist status at the National Dementia Care Awards for three years running.

Irshad

Irshad Gill

Job Title: Deputy Manager

“Prior to my role now I had been a Registered Nurse and a Deputy Manager in another home. Every day I love going to the floors chatting to staff, service users and family members. I enjoy working hard in my care home with my manager, staff and service users to maintain excellent standards.”

Alison

Alison Simmonds

Job Title: Activities Co-ordinator

“I am very passionate about my role and enjoy coming up with fresh ideas for activities with the residents. Also, the staff are a pleasure to work with. It’s a very happy place to be”

Deimante

Deimante Butkiene

Job Title: Chef

“I like the team approach, ‘one big happy family’. I love the satisfaction that residents enjoy my food. I think to be a great cook you need A love of food and an understanding of residents palettes. Also to be aware of different cultures and of medical conditions”

Carol

Carol Thompson

Job Title: Reception and Admin Assistant

“I decided to work at Healthcare Homes as the home looked a nice, friendly place to work and the manager was very likeable at the interview. I love all the friendly people and having chats with relatives that come in to visit their family”

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