Sandown Park

61 Vale Road, Windsor SL4 5JY
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9.6 128 Reviews
  • Sandown Park, Windsor
Sandown Park, in Windsor, has been purpose-built to achieve quality nursing standards, with a vision for meeting the needs of the individual and expertise that includes dementia care.

Each resident has their progress and general health monitored, while care plans include consideration for social, physical, psychological and environmental needs.

A multi-sensory room supports relaxation and all meals are freshly cooked with personal taste in mind.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1950
  • Self-Funded Residential Dementia Care: from £1950
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £2050
  • RESPITE Self-Funded Residential Dementia Care: from £2050
  • RESPITE Self-Funded Nursing Care: from £2050
  • RESPITE Self-Funded Nursing Dementia Care: from £2050

These prices are only a guideline, please contact Sandown Park to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Shahnaaz Mohamad (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (95)
  • Single Rooms with Ensuite Wet Room (65)

Sandown Park Reviews (128)

9.6

Sandown Park has a Review Score of 9.6 (9.556) out of 10, based on 31 reviews in the last 2 years.
Over all time Sandown Park has 128 reviews.

Overall Experience
  • 87
  • 35
  • 4
  • 1
  • 1
Date Published
  • 128
  • 10
  • 22
  • 31
  • 97
Reviewer Connection to Sandown Park
  • 51
  • 25
  • 17
  • 8
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 128, showing 41-60
Review from Helen C (Daughter of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to Sandown Park in November 20202 and was made permanent at the end of 2022. She appears to have settled in very well, and her care has been excellent.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the lovely comments. We will pass it on to the rest of the team. My door is always open for a chat.

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Review from Winny A (Wife of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good care and attention.
Food is catered for his individual needs.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the positive review; I will be feeding back to my staff.

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Review from W H (Husband of Resident) published on 30 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found to be clean and tidy. Staff friendly, including managers, rooms bright and comfortable. Food is good. Everyone is helpful.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the positive comments i will relay this to the staff

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Review from J T (Wife of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Unfortunately, my husband went into Sandown Park direct from the hospital on the instruction of social services on 12/8/22 for five weeks and six days.
This would never have been my choice.
One week was enough for me and my family.
The whole experience was just terrible.
Basic hygiene was terrible;
we had to ask on many occasions for him to be showered, brush his teeth and change slips more often because of double incontinence. Continuing damp smell in the bathroom. The whole second floor he was placed on continually smelt of urine. Three times reminded the carer to put the brake on the wheelchair as my husband had poor balance. I could say more, but am just glad he is out of that home and now lives in a much cleaner environment and receives much better care with very helpful people and my own health is improving also.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Sadly we have received this review which is not factual. Staff felt they were rudely spoken to constantly and when given an account of care when questioned was not believed. This was referred to the local authority. As the home's manager, my door is always open and the family never approached me about their concerns.

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Review from Glenn R (Nephew of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, my aunt passed away last weekend. She was a matter of days to her 97th birthday. The care and empathy that the staff showed my aunt and myself were exemplary; they have helped me through this very sad time (not totally unexpected). I would wholeheartedly recommend this care home.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

It was a pleasure looking after her, especially being 12 years with us, she will be sadly missed.

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Review from Gail R (Relative of Resident) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my husband's aunt and very impressed with the staff and overall cleanliness.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

It was a pleasure looking after her for 12 years.
The staff are really missing her.

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Review from Timothy H (Daughter of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care director has generously allowed me to take my mother out for a drive. This means I am trusted, and I appreciate it. The nursing staff are hardworking, and on the whole, informative. I expect that the care will not be tailor made as everyone's needs are important. Above all, I had a problem
understanding when certain actions were taken, and now I do understand.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

You are most welcome. Please come and chat with me if you have any queries.

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Review from N M (Daughter of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Although my mum was only there for three months, her end-of-life care was excellent. All the carers were very helpful and kind. The nurses in charge were excellent.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feedback. I am pleased that you found your experience positive at our care home. I will forward your comments to all our staff.

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Review from S B (Son of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good care home.nursing home.
Excellent staff.
Communication excellent.
Friendly and helpful.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the review. I will convey to all my staff the positive feedback.

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Review from Dom H (Son of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since putting my mother into your care facility, which was extremely difficult for our family, I have had such a professional response and am very impressed so far with your care home.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you. Please pop in to see me when you are next in. We are in the process of setting up an informal support group for relatives called - The Friends of Sandown Park.

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Review from Ann C (Sister of Resident) published on 15 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always get greeted warmly when I go to visit my brother. He has had excellent care since moving to this nursing home and settled in quickly. The staff were very good to him and looked after him really well and always with dignity.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you so much for your kind words. I will pass this on to all the staff.

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Review from M K (Husband of Resident) published on 2 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My observations of the institution are very precise but limited. The overall view is that you are providing excellent service.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your comments; I will pass your comments to the staff.

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Review from Mary B (Wife of Resident) published on 29 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had some reservations about my husband going to a care home, but seeing how well he had settled in put my mind at ease. All staff have made a real effort to accommodate his needs. He is safe and happy, which is all I want.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feedback; I am delighted you are having a positive experience.

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Review from Ursula M (Niece of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle moved into Sandown Park during the pandemic, and the care he received was excellent. The accommodation was clean and well maintained, and the staff were very approachable, caring and friendly. I have nothing but praise for Sandown Park, and I would strongly recommend this care home to anyone
looking for peace of mind when caring for their loved one.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feedback. Staff really appreciate when they are valued.

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Review from Caroline W (Friend of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend Sandown Park to anyone who needs the best treatment, care and understanding. Staff are wonderful, very loyal and very caring not only to the patients but their relatives too. You can approach the staff to discuss your relative's welfare. It's clean, fresh-looking, meals are
very good. The whole team worked well together over the Covid period - very impressed.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your kind words. It is so refreshing for staff to know that they are delivering a good service and that they are appreciated by relatives.

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Review from Lynda G (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Sandown Park Care Home for four years now with dementia. I feel she is in a very good care home. When I visit, I’m happy with how she looks, the carers keep her looking clean and tidy, and the nurses look after her medical needs.
All the staff are friendly, always smiling and very
welcoming, which really helps when mum is having a bad day.
Sandown Park is very well managed.
In Sandown Park, the rooms and corridors are kept very clean and tidy.
I would recommend Sandown Park Care Home to everyone as Mum is safe, clean, fed, and very well looked after.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your kind comments. I will relay this to all the staff.

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Review from Jason R (Son of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Safe, clean and caring. Always answer the phone. Helpful with visiting, even during lockdown. Very helpful, respectful and caring after Mum died.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for letting me know about the staff's performance, especially during lockdown visiting. So pleased you could spend time with your mum.

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Review from Karen M (Daughter of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very welcoming and take time to make sure everything is as it should be. All staff are very good at attending to needs and always willing to help. The admin assistant is very good at what she does.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your kind words. I will feedback to the staff.

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Review from J M (Daughter of Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing support and sensitivity from the nursing and care staff, particularly two members of staff. Overall, we were extremely happy with the way my mother was looked after. I would recommend that there is clearer communication of the visiting regulations. I realise this was difficult over Covid, but
there were occasions when we felt lost and confused by this.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the kind review. I am pleased you were happy with mums care. We will look at how we could communicate better in the future to improve our service.

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Review from A W (Son of Resident) published on 11 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was only resident during lockdown so my views are a little limited as I never got a chance to enter the home. However, when I was able to visit, Mum seemed well cared for, always clean and tidy. All staff members and management were helpful and professional at all times. My Mom did have a
few issues whilst resident but we were always contacted to be advised and each issue was dealt with to my satisfaction. Unfortunately, Mom passed away while resident and I would like to thank all staff and management for the care they gave to Mom during her stay.
Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feedback. I know she was only here for a short period of time but it was a pleasure looking after her.

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Current Review Score: 9.6 (9.556)

Overview of Review Score

The Review Score of 9.6 (9.556) out of 10 for Sandown Park is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.556 for Sandown Park is calculated as follows: ( (241 Excellents x 5) + (92 Goods x 4) + (21 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 363 Ratings = 4.556
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sandown Park is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 13 Sep 2025

We provide permanent and respite accommodation for individuals with residential, nursing, respite, palliative and nursing dementia care needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (5)

Shahnaaz

Shahnaaz Mohammad

Job Title: Home Manager Joined: 2012

Shahnaaz is proud to lead a committed team who all work closely to ensure every resident at Sandown Park receives the highest standard of care. Their dedication has earned the home outstanding ratings by the Care Quality Commission and finalist status at the National Dementia Care Awards for three years running.

Irshad

Irshad Gill

Job Title: Deputy Manager

“Prior to my role now I had been a Registered Nurse and a Deputy Manager in another home. Every day I love going to the floors chatting to staff, service users and family members. I enjoy working hard in my care home with my manager, staff and service users to maintain excellent standards.”

Alison

Alison Simmonds

Job Title: Activities Co-ordinator

“I am very passionate about my role and enjoy coming up with fresh ideas for activities with the residents. Also, the staff are a pleasure to work with. It’s a very happy place to be”

Deimante

Deimante Butkiene

Job Title: Chef

“I like the team approach, ‘one big happy family’. I love the satisfaction that residents enjoy my food. I think to be a great cook you need A love of food and an understanding of residents palettes. Also to be aware of different cultures and of medical conditions”

Carol

Carol Thompson

Job Title: Reception and Admin Assistant

“I decided to work at Healthcare Homes as the home looked a nice, friendly place to work and the manager was very likeable at the interview. I love all the friendly people and having chats with relatives that come in to visit their family”

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