Aran Court Care Home - Avery Healthcare

Excellent

Maureen, my sister, had been in a couple of care home, but when she became a resident here, she got on really well with all of the staff. And they make her so welcome. But sadly, she lost her fight with dementia on 29/12/2025.

All excellent.

I am confined to bed but am helped to change position every two hours. My door is always open and I like to hear the sounds from other rooms, and staff passing by giving me a friendly greeting. I am happy here, more than happy.

Very pleased with dedication and care of staff. Think the world of manager. Entertainment is very good entertainment staff work very hard. All staff work hard.

Thanks for helping my mother over the last few months.

The activity plans for Christmas have been discussed with the residents and include a Christmas Fete a Pantomime and a Carol service with local schools children

My mother was a resident of Aran Court from August 2025 to October 2025 in the EAB Unit on the first floor. We were impressed with the Care Home standards and the way they treated my mother as a resident, patient and person, with dignity and respect. The medical nurses were brilliant as were the care assistants. The facilities were great and the care home was secure. There was also good parking and I was always able to find a place to park. Everyone at Aran Court were friendly and courteous to visitors and felt at home when I went to visit my mother. There was always fresh food and as my mother was immobile and couldn't get to the dining room, so they always brought her food to the room. They did everything they could for my mother and I will aways be grateful for their service. The staff at the management office and the receptionists were always friendly and helpful also. I would give Aran Court more than 5 stars if I was able to, they were amazing the way they supported my mother!

My daughter has been in the phone for 12 years, and there have been a number of different managers, but I must say the present management have given the home a real boost. They listen to all queries and try to solve them to the best of their abilities. There does need to be more lighting in the car park for the safety of relatives and staff with the dark night.

Overall very pleased with home. Staff are lovely and considerate. Food is very good. Rooms very nice. Only issue is carers don't interact overly with residents. Activities staff work really hard, I'm sure when activities are not happening carers could do more with residents instead of just having the TV blaring away. I think there could be a few more carers, especially on floor 2 which is always understaffed.

Mom had dementia and sadly has now passed away. There was very little in the way of stimulation; admittedly towards the end of her life she was in bed and did not respond but when she was able to go into the residential lounge there was limited stimulation. On many occasions we had to alert the manager that no staff were present in the lounge ( a requirement given that all of the residents had dementia) - when staff were present they did not , seemingly, interact with the residents, they were focussed on their phones.

Mom had a MRI Scan and we constantly enquired whether the results had been received; always the answer was no. I have since found out that the results were sent to another location on the 17th April. Aran Court worked with them so I fail to understand why these results were not known by Aran Court. I am chasing this up through the head office.

I would question the staff to resident ratio on the dementia unit.

Overall experience at Aran Court has been excellent! Staff, communication brilliant. The only thing on a daily basis, would be his main meal, very large portion, possibly too much, all vegetables are huge, could definitely do with being chopped up into smaller pieces please.

From the initial contact on the phone to enquire, we have had the most supportive people around us, in this huge family change. We feel like Avon Court has become an extension of our family and friends! Only thing would be the meals, very large and vegetables really need to be chopped up smaller.

The lady walked us round prior to mum arriving & was delightful, happy & engaging. Since mum has been there another lady has been superb as have others. Nothing has been too much & they have really helped mum settle.

Such a lovely care home. Can't fault anything, nothing is too much trouble. The staff go above and beyond, really caring. Would recommend it, outstanding.

Any queries or problems are dealt with swiftly and there is a level of transparency evident in all decisions made. I would certainly recommend this care home to any relatives looking for 'live in' care.

A warm and friendly home. Always made to feel welcome. Excellent care staff. Very helpful and considerate to all residents. Highly recommend this home and the brilliant work they do.

My experience was good, but one woman stood above the rest. Kind, caring, polite, hard-working and a great personality. On the second floor, she works in the office. I've cared for my friend for 34 years voluntarily. She has probably been the best when you go through life some people are not great but one staff member, she was a real team winner.

Lovely care home and lovely staff.

What a relief it is to have our precious Mum in such a safe and caring environment. Staff and facilities are superb, particularly from hardworking activities staff and nurses. Even reception staff engage fully with residents and go out of their way to show support, interest and compassion to residents and their visitors. Thank you all!